Mercure Hotel Düsseldorf Neuss

Hotels
•
Mercure
7.3 (1687 reviews)
Am Derikumer Hof 1 , Neuss , de

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Friendly service
Good breakfast
Cons:
Cleanliness issues
Outdated facilities

Categories

Cleanliness
6.01
Several reviews mention cleanliness issues such as dirty carpets and bathrooms.
Service
8.48
Staff described as friendly and helpful in multiple reviews.
Location
7.52
Good location mentioned by various reviewers, although some find it remote.
Room Quality
6.97
Room quality is mixed; some mention comfort while others note aging decor.
Amenities
7
Basic amenities are available, but some items like the fitness area need improvement.
Value for Money
7.46
Overall value perceived as decent despite some issues.
Food and Beverage
8.01
Breakfast consistently received positive feedback.
Overall Experience
6.98
General sentiment points to an acceptable stay with some notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 06:29

Property Description

Modern Rooms and Amenities

The Mercure Hotel Düsseldorf Neuss offers modern rooms equipped with satellite TV, fax connections, and private bathrooms. Stay connected with Wi-Fi and enjoy a comfortable stay with all the necessary amenities.

Delicious Dining Options

Indulge in a varied breakfast buffet at the Mercure Neuss to start your day right. Experience the flavors of the Rhine-Ruhr region and international cuisine at the Salinum restaurant with a charming terrace for a delightful dining experience.

Convenient Location and Access

Located near the A57 motorway, the hotel provides easy access to Düsseldorf’s airport and Messe exhibition centre, both just a 20-minute drive away. With Norf Train Station a short walk away, explore Düsseldorf city centre in just 25 minutes, making it an ideal choice for both leisure and business travelers.

Book your stay at Mercure Hotel Düsseldorf Neuss now for a memorable experience!

Important information:

Please note that the restaurant opening times may vary according to the season. Please contact the hotel directly for more details.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DUS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 8 per day.

Location

Guest Reviews

7.3
Based on 1687 reviews
Cleanliness: 6.01
Service: 8.48
Location: 7.52
Room Quality: 6.97
Amenities: 7
Value for Money: 7.46
Food and Beverage: 8.01
Overall Experience: 6.98
R
Ruslan • family_with_children • ua
10
2026-02-14 • via Nuitee
M
marie-france • extended_group • fr
9
Parfait
2026-02-13 • via Nuitee
S
Stefan • family_with_children • rs
10
2026-02-13 • via Nuitee
C
Christopher • extended_group • de
7
2026-02-11 • via Nuitee
A
Arne • solo_traveller • de
6
2026-02-11 • via Nuitee
A
Andrea • family_with_children • de
8
2026-02-11 • via Nuitee
B
Branko • family_with_children • de
10
2026-02-11 • via Nuitee
M
Michael • couple • de
9
2026-01-31 • via Nuitee
M
Matthias • family_with_children • de
7
Pros:

Reichhaltiges Frühstück
Nettes Personal

Cons:

TV Geräteempfang (z.B ARD/RTL nicht empfangbar)
WLAN langsam
Badezimmerspiegel bei Zimmerbezug verschmiert, wärend des gesamten Aufenthalt nicht entfernt worden.

2026-01-31 • via Nuitee
S
Sandra • family_with_children • de
3
Pros:

Sehr nettes Personal

Cons:

Leider hatten wir unheimlich viele Haare in unserer Badewanne. Direkt im Zimmereingang einen großen Fleck.Die Sauberkeit im ganzen Zimmer ließ zu wünschen übrig. Der Wasserkocher extrem verkalkt. Wir dürften unser Zimmer wechseln,auch da war auf dem ersten Blick alles sauber,dennoch haben wir nicht geduscht. Auf der Bettwäsche waren Flecken.Waren anschließend in der Hoteleigenen Bar abends essen. Leider auch da war die Qualität nicht besonders.
Ich würde dieses Hotel nicht weiterempfehlen und werde nicht noch einmal buchen.
Für ein 4 Sterne Hotel erwarte ich mehr Sauberkeit.

2026-01-30 • via Nuitee
M
mohammed ayoub • solo_traveller • fr
8
2026-01-29 • via Nuitee
B
Bilal • couple • es
7
2026-01-29 • via Nuitee
I
Ibrahim • solo_traveller • de
1
2026-01-28 • via Nuitee
C
Christian • solo_traveller • de
9
Pros:

Freundliches Personal, sehr sauber, gutes Frühstück.

Cons:

Alles in Ordnung

2026-01-28 • via Nuitee
M
Michael • family_with_children • de
9
2026-01-27 • via Nuitee
G
Georges • couple • be
10
Bien
Pros:

Le petit déjeuner été bon beaucoup de choix. Varié.

Cons:

Personne qui parle le Français

2026-01-26 • via Nuitee
C
Christian • solo_traveller • de
8
2026-01-26 • via Nuitee
A
Arnaldo • family_with_children • it
8
2026-01-25 • via Nuitee
C
Christof • couple • de
5
Pros:

Frühstück sehr gut, auch der Frühstücksraum perfekt.

2026-01-25 • via Nuitee
H
Heiko • solo_traveller • de
7
Pros:

Sehr freundliches und hilfsbereites Peronal, nette Atmosphäre in der Bar, am Frühstücksbuffet alles da was man braucht.

Cons:

Im Zimmer: warum schaltet der obere Schalter die untere Leuchte neben dem Bett und umgekehrt? Warum befindet sich die Steckdose unter dem Nachttisch an einer nur schwer erreichbaren Position?

2026-01-25 • via Nuitee