Mercure Hotel Düsseldorf Neuss

Hotels
•
Mercure
7.3 (1752 reviews)
Am Derikumer Hof 1 , Neuss , de

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Friendly service
Good breakfast
Cons:
Cleanliness issues
Outdated facilities

Categories

Cleanliness
6.01
Several reviews mention cleanliness issues such as dirty carpets and bathrooms.
Service
8.48
Staff described as friendly and helpful in multiple reviews.
Location
7.52
Good location mentioned by various reviewers, although some find it remote.
Room Quality
6.97
Room quality is mixed; some mention comfort while others note aging decor.
Amenities
7
Basic amenities are available, but some items like the fitness area need improvement.
Value for Money
7.46
Overall value perceived as decent despite some issues.
Food and Beverage
8.01
Breakfast consistently received positive feedback.
Overall Experience
6.98
General sentiment points to an acceptable stay with some notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 06:29

Property Description

Modern Rooms and Amenities

The Mercure Hotel Düsseldorf Neuss offers modern rooms equipped with satellite TV, fax connections, and private bathrooms. Stay connected with Wi-Fi and enjoy a comfortable stay with all the necessary amenities.

Delicious Dining Options

Indulge in a varied breakfast buffet at the Mercure Neuss to start your day right. Experience the flavors of the Rhine-Ruhr region and international cuisine at the Salinum restaurant with a charming terrace for a delightful dining experience.

Convenient Location and Access

Located near the A57 motorway, the hotel provides easy access to Düsseldorf’s airport and Messe exhibition centre, both just a 20-minute drive away. With Norf Train Station a short walk away, explore Düsseldorf city centre in just 25 minutes, making it an ideal choice for both leisure and business travelers.

Book your stay at Mercure Hotel Düsseldorf Neuss now for a memorable experience!

Important information:

Please note that the restaurant opening times may vary according to the season. Please contact the hotel directly for more details.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DUS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 8 per day.

Location

Guest Reviews

7.3
Based on 1752 reviews
Cleanliness: 6.01
Service: 8.48
Location: 7.52
Room Quality: 6.97
Amenities: 7
Value for Money: 7.46
Food and Beverage: 8.01
Overall Experience: 6.98
A
Adham Khales • solo_traveller • de
6
2026-03-28 • via Nuitee
J
Johni • solo_traveller • gb
3
Could sleep because only one pillow which wasn’t good either.
Pros:

In general was ok.

Cons:

Just one pillow on the room it’s not comfortable.
People running a hotel should know this

2026-03-28 • via Nuitee
J
Jasmin • couple • de
4
2026-03-26 • via Nuitee
M
Marcel • solo_traveller • de
3
Würde nicht wieder komme !
Pros:

Das Frühstück war sehr gut !
Gute Auswahl und lecker

Cons:

- Personal zwar nett man bekommt aber kaum Infos z.B wo findet man das Frühstück oder gibt es etwas wo man sich Getränke kaufen kann. Alles muss man dem Personal aus der Nase ziehen, kenne das von anderen Hotels da wird einem es beim
Einchecken gesagt.
- Zimmer nicht sauber Badewanne noch alte Haare , Schimmel am Rand ,Teppich im Zimmer fleckig und muffig
- kein Kühlschrank auf dem Zimmer für über 90€ pro Nacht würde ich das erwarten
- bis zum Zimmer viele schwere Türen zu bewältigen für jemand der nicht gesund ist eine Herausforderung
- Zimmer sehr hellhörig man hört jede Türe die auf und zu geht

2026-03-25 • via Nuitee
D
Diana • family_with_children • de
8
2026-03-24 • via Nuitee
M
Marc • solo_traveller • fr
2
Cons:

no flexibility to cancel 1 night for the 2 nights booked.

2026-03-23 • via Nuitee
H
Helena • couple • de
10
2026-03-23 • via Nuitee
W
Wilfried • couple • de
9
2026-03-23 • via Nuitee
M
Małgorzata • family_with_children • de
8
2026-03-23 • via Nuitee
W
Wouter • solo_traveller • nl
7
Overnachting
Pros:

De vriendelijke receptionist

Cons:

De locatie

2026-03-20 • via Nuitee
S
Susanne • family_with_children • de
6
2026-03-19 • via Nuitee
A
Andrea • family_with_children • de
7
Pros:

Sehr nettes Personal..

Cons:

Im Zimmer 215 fehlt der Spiegel an der Tür und die Minibar (Kühlschrank) ist auch nicht vorhanden...

2026-03-19 • via Nuitee
F
Figen • couple • tr
8
2026-03-18 • via Nuitee
R
Ralf • solo_traveller • de
7
Gut geeignet für Kurz-/Geschäftsreisen, sauber und gastfreundliche Atmosphäre
Pros:

kurze Entfernung zum Einsatzort; das Hotel ist für Kurz- und Geschäftsreisen gut geeignet; Personal sehr freundlich und aufmerksam; Frühstück reichhaltig und frisch zubereitet; Zimmer inkl. Bad ordentlich und gut gereinigt;

Cons:

Zimmer war laut, da zur Norfer Str. ausgerichtet; Elektrik der Bettlampen nicht intakt (An-/Ausschalter defekt);

2026-03-17 • via Nuitee
K
Kerstin • extended_group • de
9
Pros:

Verkehrslage günstig
Frühstücksbuffett war reichhaltig, Kaffee sehr heiß und lecker
Zimmer sauber, mit Heißwasserkocher, super

2026-03-16 • via Nuitee
S
Simon • solo_traveller • de
8
Gut
Cons:

Restaurant war zu

2026-03-15 • via Nuitee
J
Jakowlev • solo_traveller • de
5
2026-03-15 • via Nuitee
F
Florian • couple • de
10
2026-03-11 • via Nuitee
S
Susanne • family_with_children • de
8
2026-03-10 • via Nuitee
M
Michael • solo_traveller • de
8
2026-03-09 • via Nuitee