Hilton Garden Inn Jacksonville Ponte Vedra Sawgrass

Hotels
•
Hilton Garden Inn
8.9 (493 reviews)
45 TPC Blvd , Ponte Vedra Beach , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Convenient location
Cons:
Issues with cleanliness and maintenance
Additional charges for services

Categories

Cleanliness
8.06
Several reviews mentioned issues with cleanliness, including dirty bathrooms and roaches.
Service
9.53
Overall sentiment about staff was positive, highlighting a friendly and accommodating team.
Location
9.57
Multiple reviews praised the convenient location with restaurants and entertainment nearby.
Room Quality
8.02
Rooms generally comfortable, but several reports of maintenance issues like low toilets and unclean showers.
Amenities
9.05
Amenities received positive mentions, including a nice gym and spacious rooms.
Value for Money
9.01
Value perceived positively, though some felt that charges for services were excessive.
Food and Beverage
8.56
Reviewers mentioned good breakfast options.
Overall Experience
9.43
Generally favorable experiences, though some individual disappointments noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:00

Property Description

Luxurious Accommodations and Prime Location

Experience the best of Sawgrass Village at Hilton Garden Inn Jacksonville/Ponte Vedra. Indulge in spacious rooms and unparalleled amenities, located conveniently near top golf courses and pristine beaches.

Exceptional On-Site Facilities

Unwind at the 24-hour fitness centre, savor delectable dishes at Mulligans Pub, and take advantage of the convenience store. Dive into the outdoor pool or explore nearby dining and shopping options within walking distance.

Modern Comforts and Complimentary Services

Stay connected with free Wi-Fi, and relax knowing everything you need is at your fingertips. Book your stay now and elevate your Jacksonville/Ponte Vedra experience at Hilton Garden Inn.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 4.37 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.9
Based on 493 reviews
Cleanliness: 8.06
Service: 9.53
Location: 9.57
Room Quality: 8.02
Amenities: 9.05
Value for Money: 9.01
Food and Beverage: 8.56
Overall Experience: 9.43
S
Stuart • couple • gb
1
No communication
Pros:

Nothing

Cons:

The property didn’t respond to any attempts to contact it.

2026-02-22 • via Nuitee
O
OnAir647075 • Business
2
Phantom Charges from Hiltontrader
Pros:

I was charged $300 over and above my room rate and $118 for late checkout I was told by front desk would be complimentary as long I was out before housekeeping company left for the day. Was out well before that. The lack of o final bill from the hotel and looking the other way while I paid over$800 for a two night stay was a deceptive act and Hilton supported it, likely owns this site that would appear to be their home site.
No housekeeping during the stay, property was subpar. Still waiting for a response from GM.

2026-02-12 • via Tripadvisor
T
TravelsEC3 • Family
4
Nice location , but disappointing
Pros:

Room was, as usual for the Hilton Garden Inn, fine. Stayed two nights. Surprised to not receive any service between nights—no replacement for the in-room coffee and tea, cleaning, or making the bed. Particularly surprised to be charged a fee for parking in the public parking lot outside the hotel without any warning. I only first realized I had been charged when I reviewed the bill once I was back home. When I called to question that (seemingly deceptive) practice, I was told that the dash card disclaiming any liability for the vehicle was actually why the fee is incurred. I reviewed the card again and could find no mention of the fee anywhere. I understand why Hilton would disclaim liability for my using public parking, but certainly disappointed that Hilton would charge a guest for using public parking.

2026-02-09 • via Tripadvisor
J
jeffw809 • Couples
2
Hot Water Should Not Be Optional
Pros:

I don't believe hot water should be an option. We took cold showers or nearly cold showers two days in a row. I found the hotel uncaring and the local representative never responded to my complaint.

2026-01-20 • via Tripadvisor
F
Frank • extended_group • us
10
2026-01-20 • via Nuitee
A
Amber • couple • us
2
The shower was lukewarm unless you let it warm up for more than 20 minutes.
Pros:

The property was in a nice area and overall clean

Cons:

The shower consistently took over 20 minutes to produce hot water. I spoke to the front desk the first morning when I waited more than 10 minutes for the bath water to become hot and had to take a lukewarm shower. The woman at the front desk asked what floor I was on and stated that it would take about 20 minutes for hot water to reach my room on the fifth floor. On the last morning of our stay, I set my alarm for 4:20 AM, knowing that I needed to be up and in the shower at 4:40 AM. I turned the shower on at 4:20, went and laid back down for another 20 minutes and even then when I got into the shower, it was still lukewarm. I again took a lukewarm shower. I’ve never stayed in a hotel where it has taken more than a few minutes for hot water to reach my room. This was extremely inconvenient and I cannot imagine that it is the standard for your brand.

Housekeeping also left a dirty rag in the room and failed to fully stock essential items such as towels, soap, and a shower mat.

2026-01-14 • via Nuitee
C
CHRISTIANE • extended_group • ca
10
Pros:

Jovialité du personnel.
Confort et propreté dans la chambre et dans tout l’hôtel.
Je recommande cet emplacement.

2026-01-09 • via Nuitee
K
Kristin • family_with_children • us
8
2026-01-05 • via Nuitee
G
Grey • solo_traveller • us
7
2026-01-04 • via Nuitee
K
Kim • couple • us
10
2026-01-01 • via Nuitee
J
John • couple • us
10
2025-12-19 • via Nuitee
D
Dess • couple • uy
10
2025-12-18 • via Nuitee
S
Steve • solo_traveller • gb
10
Convenient, comfortable, clean.
Pros:

All good, a little noisy in the early mornings due to Truck deliveries to surrounding stores but not a real issue as early riser.

Cons:

Nothing really to dislike about the property itself

2025-12-07 • via Nuitee
L
Lites • couple • us
10
2025-12-05 • via Nuitee
W
William • couple • us
8
Pros:

Location, comfortable bedding, spacious room.

Cons:

Reception staff (female) not very friendly. Hallways frigid. Toilet far too low.

2025-11-27 • via Nuitee
P
Paula • couple • us
7
Ok for the price, location and length of stay (1 night)
Pros:

Close to our destination for the evening, plenty of restaurants nearby

Cons:

Didn’t like getting charged $5 to park in a shopping mall parking lot, didn’t like being charged a $25 “incidental charge” whether or not you utilize this feature (even if they reimburse the fee after the fact). Thin walls- can hear noise in the hallway

2025-11-25 • via Nuitee
S
sharonkO2413JO • Friends getaway
8
Good experience!!!
Pros:

The stay was pleasant and staff friendly!!! The toilet in the room was low...not good for tall people or short. I am 5'2" and I thought it was low too! Other than that the room was cleaned and comfortable!!! When back in the area I will not have a problem staying there. The gym was AWESOME!!!

2025-11-21 • via Tripadvisor
A
Arty2322 • Couples
10
Outstanding Management
Pros:

I have had to come to Mayo Clinic in Jacksonville for Archilles surgery, and so have stayed at this hotel several times in the past year. Chase, the manager has always gone out of his way to accommodate all our needs, including organizing handicap rooms when I needed it.
Thank you, Chase!!
The hotel is spotless and is situated in a shopping center which is so convenient. We have eaten at many of the excellent restaurants there, both for breakfast and dinner, and will happily return to The Hilton Garden Inn at Ponte Vedra, for all the above reasons as I come for check-ups at Mayo.

2025-11-16 • via Tripadvisor
L
Lashonda • solo_traveller • us
10
My stay was very comfortable and enjoyable
Pros:

Location and Staff

Cons:

NA

2025-11-16 • via Nuitee
S
Sydney • couple • us
6
I had higher expectations
Pros:

Nice location

Cons:

It was okay but should’ve been better. The property itself was very nice but the room definitely could’ve been better. For almost $300 a night I expected not to have roaches , holes in the curtains, and unclean shower but unfortunately I got all of those .

2025-11-16 • via Nuitee