Children allowed

Facilities

Parking
Non-smoking rooms
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Massage services
Chapel/shrine
Adult only
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Convenient location
Cons:
Unclean sheets
Dated rooms
Insufficient amenities

Categories

Cleanliness
6.28
Several mentions of unclean bed sheets and dated rooms.
Service
9.27
Staff were generally described as friendly and accommodating.
Location
9.27
Multiple reviews praised the hotel's convenient location for sightseeing and transportation.
Room Quality
7.28
Mixed sentiments; some mentioned room size but noted dated interiors.
Amenities
7.28
A lack of sufficient amenities such as drinking water was highlighted.
Value for Money
8.27
Overall perceived as good value despite some issues.
Food and Beverage
8.77
Breakfast received positive feedback for quality.
Overall Experience
8.38
Overall stay was satisfactory with notable positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:56

Property Description

Luxurious Dining Options
Indulge in a variety of cuisines at The Rendezvous Lounge and Four Seasons restaurant, offering a buffet and a la carte options throughout the day.

Comfortable and Well-Equipped Rooms
Relax in heated rooms with private baths, equipped with modern amenities like an electric kettle, fridge, and free toiletries. Enjoy entertainment with pay TV and stay connected with complimentary WiFi.

Convenient Location and Nearby Attractions
Located just minutes away from Odori Park, JR Sapporo Train Station, and iconic landmarks like Sapporo Clock Tower and TV Tower, our hotel offers easy access to the best of Sapporo.

Book your stay at New Otani Inn Sapporo for a memorable and convenient experience!

Important information:

Guests must check in by 19:30 to eat dinner at this property. Guests checking in after this time may not be served dinner, and no refund will be given.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CTS

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs JPY 2000 per day.

Location

Guest Reviews

8.1
Based on 280 reviews
Cleanliness: 6.28
Service: 9.27
Location: 9.27
Room Quality: 7.28
Amenities: 7.28
Value for Money: 8.27
Food and Beverage: 8.77
Overall Experience: 8.38
J
joohyun • solo_traveller • kr
8
Cons:

주차가 자체 건물이 아니고 주변 건물이며, 주차비도 지불해야 한다는 점을 미리 공지해주면 좋겠어요.
그리고 물은 기본으로 방에 비치해주시면 감사하겠구요. 물까지 구매하라고 하는 건 조금 야박하게 생각되서요 .

2026-05-09 • via Nuitee
Y
Yosio • solo_traveller • jp
6
2026-04-22 • via Nuitee
Y
Yangwon • extended_group • kr
10
2026-04-12 • via Nuitee
孔toru • solo_traveller • jp
8
Pros:

部屋が広くて綺麗です

Cons:

ない

2026-04-08 • via Nuitee
N
natto99 • couple • th
6
2026-04-07 • via Nuitee
S
Shing Yan • family_with_children • au
9
Good decent stay!
Pros:

Great location! Very close to main train station! Friendly staff!

Cons:

Room is a bit old, but is very clean.

2026-03-29 • via Nuitee
A
Adrienne • couple • us
8
2026-03-02 • via Nuitee
S
Shevone • family_with_children • my
9
Pros:

The location was great, near to a bus station and to many good restaurants. The staff was helpful and friendly; safety box is available at the reception. The room was clean, comfortable and great in general too, spacious comparatively to a lot of hotels.

The room had different music channels including smth like Disney piano music that we could play even in the bathroom so that’s cute.

2026-03-01 • via Nuitee
A
Apipu • family_with_children • th
10
2026-02-27 • via Nuitee
P
PEIYU • extended_group • tw
7
2026-02-23 • via Nuitee
S
somsongla • extended_group • th
8
2026-02-22 • via Nuitee
C
chan • extended_group • hk
9
酒店地點在市中心，坐車或走路往景點非常方便，一次超棒的住宿體驗！
Pros:

早餐非常美味，食物選擇超多。

Cons:

有時候早餐需要排隊等候。

2026-02-09 • via Nuitee
K
KUEIHUA • extended_group • tw
10
2026-02-09 • via Nuitee
K
KIAN SENG • family_with_children • sg
8
Our stay was pleasant.
Pros:

The room size for 3 of us was good - not too cramped.

Cons:

The queue for breakfast was long after about 8.30 am, you have to wait for seats to be freed up. TV channels did not include popular international news channels, such as CNA, BBC and CNN.

2026-01-22 • via Nuitee
G
Gareth • family_with_children • au
9
2026-01-22 • via Nuitee
E
EMI • family_with_children • jp
8
2026-01-20 • via Nuitee
S
SEIKO • family_with_children • jp
8
全体的によかった。
Pros:

スタッフが愛想が良かった。他に出会った北海道の人はほとんどいい人達だった。
ロケーションがよかった。
私はエコロジーは大切だと思うので、ノークリーンデーには賛成です。
部屋が広いと思った。

Cons:

缶コーヒーではない、コーヒーの自動販売機があればよかった。

2026-01-19 • via Nuitee
R
Ryan • extended_group • au
10
2026-01-18 • via Nuitee
H
Håkan • extended_group • se
5
Pros:

Dålig på engelska.

2026-01-17 • via Nuitee
安藤 • solo_traveller • jp
4
Pros:

値段とサービスの質が合っていない。

2026-01-17 • via Nuitee