The Reef House Adults Retreat - Enjoy 28 Complimentary Inclusions

Hotels
9.3 (312 reviews)
99 Williams Esplanade , Palm Cove , au

Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Exceptional staff service
Beautiful ambiance and amenities
Cons:
Lack of gym facilities

Categories

Cleanliness
9.11
The ambiance and overall upkeep of the hotel were highly praised, indicating a high standard of cleanliness.
Service
9.58
Staff were noted for being exceptionally friendly and attentive throughout the stay.
Location
9.12
The hotel's central position was highlighted for easy access to local attractions and shops.
Room Quality
9.07
Rooms were described as comfortable and well-equipped, ensuring a pleasant experience.
Amenities
9.6
A wide range of amenities were praised, including pools, spa treatments, and culinary classes.
Value for Money
9.06
Many inclusive features contribute to a sense of value paid for the experience.
Food and Beverage
9.61
Food quality and variety were highlighted, particularly during breakfast and dining experiences.
Overall Experience
9.28
Guests expressed great satisfaction with their stays and indicated a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 06:03

Property Description

Luxurious Amenities and Services
The Reef House Boutique Hotel & Spa offers a plethora of luxurious amenities including 3 swimming pools, 2 spas, and tranquil tropical gardens. Guests can indulge in the ultimate relaxation experience with a pool butler service, beachfront yoga, and curated room arrivals with music and local chocolates.

Personalized Experiences
From interactive cocktail classes to beachfront yoga sessions, The Reef House ensures that guests have a personalized and unforgettable stay. The hotel goes the extra mile with services like a Luxury Concierge call prior to arrival, curated room arrivals, and a Gin infused welcome drink upon arrival.

Unique Leisure Activities
Guests can enjoy a range of unique leisure activities such as aqua aerobics, poolside stretch & breathe classes, and Aboriginal interpretation experiences. With unlimited use of vintage style cruiser bikes and fishing rods, there's never a dull moment at The Reef House Boutique Hotel & Spa.

Book your stay at The Reef House Boutique Hotel & Spa now to experience a luxurious tropical escape like no other.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
All rooms include: - A welcome drink and cold towel on arrival - Complimentary daily punch and canapes, hosted by the General Manager - Exclusive use of the Honesty Bar - Use of the extensive guest library, DVD collection and board games - Complimentary use of bicycles, fishing rods and tackle box - Complimentary sorbets served poolside daily - Complimentary WiFi - Complimentary bottled water in room and upon departure - Exclusive access to the luxury concierge servicesPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Bar is closed from 2026-02-05 until 2026-01-14

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNS

Property Policies

  • Children and extra bed policy

    Children are not allowed.
    Adults stay for AUD 100 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.3
Based on 312 reviews
Cleanliness: 9.11
Service: 9.58
Location: 9.12
Room Quality: 9.07
Amenities: 9.6
Value for Money: 9.06
Food and Beverage: 9.61
Overall Experience: 9.28
D
daniellecC4797YY Couples
10
Perfect piece of paradise!
Pros:

What a perfect tropical experience!
Everything about the Reef House was pure luxury. The apartments were so comfortable and beautiful and the staff went above and beyond and made us feel like family.

The restaurant was next level! As was the day spa. Definitely get a massage while you’re here, you will not regret it!
We cannot fault this place and will be back soon to relive it all again.
Thankyou Cédric and all the team!

2026-02-11 via Tripadvisor
J
jane44_11 Couples Melbourne, Victoria
10
Will return one day!
Pros:

We had the most amazing time here for our Babymoon. The staff including the concierge Cedric were so friendly and welcoming. They thought of everything. Rooms, pool and grounds were well kept and we enjoyed our spa treatments here as well. The perfect way to spend the 5 days in relaxing Palm Cove .

2026-02-10 via Tripadvisor
L
larrycT1199YT Couples Greater Adelaide, South Australia
10
Exceptional service and friendly staff
Pros:

The service is second to none. Best service that you could expect. The staff are all amazing. We were met at the front house by Cedric and Karoline with a very warm welcome. We had many activities like the wine tasting course and cocktail course, led by Bruno and he was a great host. The place has two main pools with food and drink service at both. There were doing renovations while we were there, but with minimal inconvenience to patrons. The rooms were tidy and clean. We had breakfast every morning and my favourite was the eggs benedict and the full breakfast. The restaurant was also very good. We had the steak and the duck and both were great. I will give it 10 out of 10.

2026-02-08 via Tripadvisor
W
W1524EMnicolem Couples
10
Couples getaway
Pros:

What a delight, a very warm welcome from Cédric and staff. Very accomodating, the room was perfect for us with all the amenities we needed. Location was perfect with shops cafes and restaurants either side of the location. Perfect pool and spa options. The best part was all the social things you could do within the venue or be as secluded as you would like. We have come away feeling very refreshed and relaxed ☺️

2026-02-05 via Tripadvisor
K
karlacriseldar Couples
10
We found the paradise hotel we'll keep coming back to!
Pros:

We had the most amazing stay at The Reef House in Palm Cove! This was my husband’s surprise for my birthday, and it couldn’t have been more perfect. (Best hubby everrr!)
This place is truly special because it's peaceful and quiet (while I love kids, no kids screaming or running around here. just total relaxation! 😉). We love the yoga classes, afternoon canapes, chess game, and sorbet by the pool.. like everything encourages you to slow down and enjoy the moment.
Cedric and the team were exceptional! Warm, attentive, and genuinely caring. They made us feel right at home ❤️
The pool is incredibly relaxing (it beats the summer heat!), the food is delicious with amazing ocean views, and the hotel itself feels like a hidden paradise. A perfect place to switch off and recharge. Will definitely come back again! That's 100% sure 😍

2026-02-05 via Tripadvisor
J
janinecA2353PN Couples
10
Total Relaxation
Pros:

Our 6th visit and still just as wonderful - in fact - even better!
Now Adults Only throughout the entire hotel, including the two pools and the restaurant.
Loved the Cocktail Making and Wine Appreciation classes which resulted in getting to know some of our fellow holiday makers.
The food for all 3 meals (plus the punch and canapes) was wonderful. Many other food venues all within walking distance.

2026-02-05 via Tripadvisor
2
237blued Couples
10
Outstanding service and facilities
Pros:

Had a fantastic stay here. Haven't had service like what we received anywhere else that we stayed. Staff were outstanding. Food was some of the best we've had. Would highly recommend staying here.

2026-02-02 via Tripadvisor
P
PerryO58 Couples Sydney, New South Wales
10
The Perfect Relaxation
Pros:

My wife and I spent 4 amazing days in this wonderful adults retreat. We were looking for a kids free environment to chill out and could not have had a better experience.

From the moment we arrived we were looked after extremely well. The check in experience set the scene for a truly amazing stay.

The staff are first class, the rooms are superb and the service is second to none. All the inclusions we participated in were so much fun. We could not find fault at all.

Can't recommend this hotel highly enough. We are already looking to book a second stay in a few months time.

Thank you to Cedric and the team.

2026-02-02 via Tripadvisor
T
T4739UZemilyp Couples
10
Heavenly Holiday
Pros:

Fantastic location with the highest level of service. Lovely facilities, particularly the pool and open layout. Friendly staff and wonderful breakfasts.

2026-01-30 via Tripadvisor
M
M3856HGpaulc Couples
4
Disappointed
Pros:

The website for the Reef House is deceptive - it's what it doesn't say you need to be wary of. We had the Casablanca Villa. We were not told nor does the website say that the villa was accessible only from the outside by a very old, concrete fretting set of three flights of steep stairs with a difficult and dangerous entry via a pool gate at the top of the stairs with no landing. The vaunted private lap pool was similarly hard to access, was shallow and had only very old vertical steps to enter and exit. The place looks much better on the website than reality. It's a tired place in need of substantial maintenance and upgrading to match is self acclaimed 5 star status and 6 star tariffs.
Staff were excellent but that could not save us from declaring we would never go back. Quite frankly it's a rip off.

2026-01-30 via Tripadvisor
B
brianab395 Couples
10
Paradise
Pros:

A slice of paradise in paradise. My 2nd visit to The Reefhouse was elite. A perfect place to relax in the heart of a beautiful little town. Absolutely love this place and will return💝

2026-01-29 via Tripadvisor
4
479kerrynm Solo travel
10
Paradise found!
Pros:

The Reef House is perhaps one of the most aesthetically beautiful places I've stayed. But it's so much more than that. The staff are the absolute backbone of this place. They are ALL genuinely kind, friendly people. They're not effusive but there when you need them. And the inclusions are a wonderful bonus. Cannot recommend highly enough.

2026-01-22 via Tripadvisor
D
debbiebR2935WT Couples
10
Pure relaxation
Pros:

This is our fourth time staying at the resort and we love it. Pure relaxation and excellent service from all of the staff. Love the two pools and the resort is peaceful and quiet. The king vets brag rooms was just beautiful and the beds so comfy, The restaurant meals are excellent and the food each and every time has been fabulous. Melissa at the spa was also amazing. 5 stars from us.

2026-01-20 via Tripadvisor
D
daniellemeskell Couples Sydney, New South Wales
10
Perfect for rest and relaxation
Pros:

The Reef Adults only retreat was a perfect place to relax and recharge. The inhouse activities were great and fun. The cleanliness of the resort was excellent. Staff absolutely adorable and accommodating. will gladly go back again.

2026-01-19 via Tripadvisor
D
Departure51540856854 Couples
10
Paradise stay
Pros:

We stayed at the Reef house for 4 nights in Jan. The hotel is right on the beach and has everything you’d want / expect from a 5* boutique hotel. The staff genuinely could not do enough for you. The rooms were beachy modern, comfiest bed and very quiet. The hotel offers so much more than just a room & a pool. There is a wine tasting & cocktail making experience, free punch & canapés everyday. Bikes to use for free, the spa and the restaurant was also amazing. Would definitely recommend booking for dinner! Could not fault this stay & we are already looking to book again!

2026-01-19 via Tripadvisor
L
Liz couple au
10
Pros:

Lovely staff, lovely location, lovely food!

Cons:

Only recommendation is to have some streaming services on the tvs so we can watch some movies

2026-01-19 via Nuitee
C
colleencG5065YU Friends getaway
10
Fab weekend with friends. Loved it!
Pros:

⭐️⭐️⭐️⭐️⭐️
We went to Reef House as a group of 8 women celebrating my friend’s 40th birthday, and we honestly had the absolute best time. From the moment we arrived, we were blown away by the experience and all the thoughtful inclusions — the cocktail class, wine class, punch and canapés by the pool — everything felt so special and generous.

The staff were incredibly warm and welcoming and truly did everything in their power to make sure we had the best time. A huge shout-out to the vibrant international team who made our stay so much fun and so memorable.

We loved the yoga class by the beach, being able to wander around Palm Cove, or simply relax by the pool. The rooms were cool, spotless, and the bed was unbelievably soft. Such beautiful little touches too — the hat, water bottle, and book were a lovely surprise.

I honestly can’t believe more of my local friends don’t know about this place. It will absolutely be my go-to for a weekend away with the girls or a relaxing escape with my husband. We loved our time here and are still glowing from the experience. Cheers to the Reef House team — thank you for an unforgettable stay!

2026-01-18 via Tripadvisor
E
E16HMmelindaa Solo travel
10
Best couple holiday ever
Pros:

The whole concept of the Reef House was amazing. As an adults only retreat they catered for everything to ensure our stay was relaxing and refreshing.

2026-01-18 via Tripadvisor
M
matthewlT8486RS Couples
10
Relaxing and rejuvenating
Pros:

Every care was taken to ensure our stay was as we wished. Every staff member was welcoming and provided the highest level of professional service. We wanted a place to relax and that was abundant. From breakfast to dinner the food and service was exceptional. Spa treatments rejuvenated, additional activities (wine tasting and cocktail mixology) added fun with knowledge. Will definitely revisit and recommend highly. Thanks to all the staff for a wonderful stay.

2026-01-16 via Tripadvisor
K
krusso1 Couples Sydney, New South Wales
10
A relaxing, peaceful place to stay
Pros:

A beautiful, relaxing resort with wonderful staff, food and amenities.
If you are looking to relax, this is the place to stay.

2026-01-14 via Tripadvisor