Crowne Plaza Stratford-upon-Avon by IHG

Hotels
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Crowne Plaza Hotels & Resorts
8.4 (7809 reviews)
Bridgefoot , Stratford-upon-Avon , gb

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Tasty food
Comfortable rooms
Cons:
Cleanliness issues
Noise from parties
High parking fees

Categories

Cleanliness
7.94
Some reviews mentioned cleanliness issues, particularly with damp rooms.
Service
8.71
Staff were frequently described as friendly and helpful.
Location
8.95
Many reviews praised the hotel's central location and convenience.
Room Quality
8.1
Rooms were pleasant but had some issues, like noise and discomfort.
Amenities
8.43
Amenities generally met expectations but had some minor complaints.
Value for Money
8.19
Most guests found the price reasonable but noted high parking costs.
Food and Beverage
8.54
Breakfast was well-received, with many positive comments.
Overall Experience
8.31
Overall, guests enjoyed their stay but noted some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:15

Property Description

Riverside Location and Modern Rooms:
Experience the charm of staying by the River Avon at Crowne Plaza Stratford-upon-Avon. Enjoy picturesque views from the 259 modern rooms, each equipped with free WiFi and a work space. Upgrade to an executive room for added luxury with bathrobes and a minibar.

Leisure Facilities and Dining Options:
Indulge in relaxation at the leisure club with a sauna and heated indoor pool, or stay active in the gym. Dine at the Riverside Restaurant for delicious meals, unwind at the Terrace Lounge and Bar, or enjoy a meal on the riverside terrace. The breakfast buffet offers a variety of hot and cold options to start your day right.

Meeting Rooms and Nearby Attractions:
Host events in the 14 meeting rooms, including a large room for up to 550 guests. Explore the nearby Royal Shakespeare Company and The Swan Theatre, just a short stroll away. With easy access to Birmingham Airport and the M40 motorway, Crowne Plaza is the perfect choice for both leisure and business travelers.

Book your stay at Crowne Plaza Stratford-upon-Avon now for a memorable riverside experience.

Important information:

Payment for the total cost of the entire reservation is due on arrival at the hotel.

Please note that the extra beds available at the hotel are not suitable for children over the age of 16.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 12 per day.

Location

Guest Reviews

8.4
Based on 7809 reviews
Cleanliness: 7.94
Service: 8.71
Location: 8.95
Room Quality: 8.1
Amenities: 8.43
Value for Money: 8.19
Food and Beverage: 8.54
Overall Experience: 8.31
H
Holger • solo_traveller • de
7
2026-06-27 • via Nuitee
S
Sue • couple • gb
9
Just a short walk into the town, river and theatres
Pros:

It gives the feeling of an upmarket hotel and is also comfortable and relaxing

2026-06-27 • via Nuitee
M
Martha • family_with_children • gb
1
Pros:

Nothing

Cons:

Someone had been sick in our room and it stank and the bed for our sone wasn’t prepared. So we couldn’t sleep there and they didn’t have any alternative rooms.

2026-06-27 • via Nuitee
P
Paul • extended_group • gb
8
Pros:

Great location. The bar area was ideal. The outdoor space was very picturesque. Rooms clean and comfortable.

Cons:

Our travel companions were issued a parking fine of £100 despite reregistering their car on the second morning.

2026-06-27 • via Nuitee
N
Nicky • couple • gb
10
Pros:

Fantastic stay, look forward to returning

2026-06-27 • via Nuitee
M
Mrs Jane • solo_traveller • gb
9
A hotel that deserves all the accolades that are poured on to it
Pros:

The property suits me down to the ground as it is very close to the town & walking distance to Shakespeare’s theatre

Cons:

Not applicable

2026-06-27 • via Nuitee
G
Grant • solo_traveller • au
8
2026-06-27 • via Nuitee
J
Juleykha • family_with_children • gb
8
2026-06-27 • via Nuitee
H
Helen • couple • gb
1
Never again. No cold water, not advised. Requested full tefubd
Pros:

Did not have as left before staying

Cons:

Na

2026-06-26 • via Nuitee
A
Adrian • solo_traveller • gb
9
2026-06-26 • via Nuitee
J
Jill • solo_traveller • gb
3
Put in a room not fit for purpose, unsatisfactory resolution
Pros:

Nicely decorated, good breakfast area and outdoor seating

Cons:

Unfortunately we were put in a room not fit for purpose. Aircon that had been broken but fixed, dripping on a wet carpet, causing bad smell. When we immediately complained, we were told no other rooms available, offered a 25% discount, we negotiated free breakfast and accepted. However, on returning to the room at 11pm that night, the Aircon was broken again, dripping, smelling, soaking carpet outside the bathroom and in an unbearably hot room on the hottest day of the year. The fan didn't work, my husband has to fix it. We had a very uncomfortable night. Next morning, we spent an hour explaining to first the receptionist and then the duty manager why the room wasn't fit for purpose, we shouldn't have been put in the room and we shouldn't be charged for the room. They were very polite, but we were given every reason why they "couldn't" do more than offer us a 50% discount, including " we don't advertise we have Aircon" ( it said they do on booking.com which we showed them), to "it's not Aircon in your room, it's an air cooler" (whatever difference the terminology makes) to "only head office is allowed to waive your room fee (we've never heard anything so ridiculous), I'll get my manager to call you back". Still waiting for them to call us back. We are expected now to be inconvenienced even further by chasing a resolution to this. A lost opportunity to restore goodwill or demonstrate they have a monkeys. Not good enough, Crowne Plaza, stop quibbling over what is pennies to you, I hope the £60 you kept hold of was worth the lost loyalty and bad word of mouth

2026-06-26 • via Nuitee
S
Stephen • couple • gb
8
A slightly disappointing stay at what is otherwise a very good hotel, positioned close to the river, RSC theatre and cen
Pros:

The room was spacious with a large and comfortable King size bed. Coffee & tea making facilities were provided and there was a fridge with a complimentary bottle of still water.
The hotel is large and has good facilities, with attractive bar, restaurant area and outside patio.

Cons:

The single biggest issue for us was that the air conditioning wasn’t working in our room which meant that we had a very uncomfortable night. This was not mentioned to us beforehand or at check in and as we were only there for one night there was not much we could do about it. This was made much worse by the very hot outside air temperatures during a one week duration heat wave.

2026-06-26 • via Nuitee
B
Brian • solo_traveller • gb
8
2026-06-26 • via Nuitee
H
heather • couple • gb
9
Lovely hotel fabulous beds and linen great location
Pros:

Facilities good air conditioning great location fabulous

Cons:

Breakfast poor

2026-06-26 • via Nuitee
A
ACGABAR • solo_traveller • es
9
Pros:

Habitació confortable i amplia. Zona de restaurant amb jardí. Aparcament fàcil. Molt cèntric.

2026-06-26 • via Nuitee
C
Christine • solo_traveller • gb
9
Pros:

Beautiful hotel. Would stay again

2026-06-26 • via Nuitee
P
Penny • couple • gb
9
Fantastic! Would definitely recommend this hotel
Pros:

The location is perfect for exploring Stratford. The garden overlooks the river. The facilities are lovely. The staff were friendly. We had breakfast which was great with lots of choice.
There was iced tea or water in reception during the hot spell.

Cons:

My friend is disabled and our room was the furthest away from the lift so a fair walk for her. I’m sure if we’d asked we would have been moved but she didn’t want to make a fuss

2026-06-26 • via Nuitee
J
Jo • couple • gb
8
2026-06-26 • via Nuitee
K
Kathryn • couple • gb
9
2026-06-26 • via Nuitee
J
Jayne Bosworth • solo_traveller • gb
8
Good stay
Pros:

Location and outdoor space

Cons:

Hotel rooms are a little tired

2026-06-25 • via Nuitee