Harbour Hotel Brighton

toilet leaked all night into bowl...until eventually it wouldnt flush at all....luckily we were leaving at that point. Reported to reception, no apologies of course. Do not stay in 407..its an adjoining room so u can hear literally everything from next door. Same goes for 406 i suppose. Beds comfy though.

Great rooms, lovely spa

I have been trying to get an answer to my email to hotel manager for 3 weeks !!! Hotel fine but need answer to question on my bill

Emailed 3 times no answer

The room was lovely and the spa was amazing. However Saturday night there was a wedding with music till midnight. Our room was directly above the music and was vibrating the whole time and we could it hear it all word for word. We spoke tor reception and they offered us complimentary breakfast, however the cost spent and the late night didn't give us the most comfortable stay. We have taken this further with the hotel.

Nice view, comfy bed. Were some stains on bed really low near the floor. Found a few pubic hairs on bathroom floor and bed sheet

Tried to call several times days before check in and on check in date... No one answered.
Got there early to use the spa, wasn't allowed to use it until wrs checked in, which we weren't able to, which funnily enough was what we wanted to confirm with the pre visit phone calls.

First room:
Small and noisy, on a side street, plenty of crashing bottle bins and shouting.
The AC unit then decided to launch ice all over the place and soak the be, fortunately nothing tech was near it.
To their credit, the night turn staff member was great and gave us a new room as the bed was wet.

Room 2:
Large room with broken windows that either wouldn't open or wouldn't close, so get more road noise, this time from the busy main road.
No AC but a dehumidifier that was making the room uncomfortably hot so we had to prop the main door open to get cool air from the hall.
Very large bed but fairly uncomfortable.
So much light coming through the window slats, we covered them up with pillows.

Overall, disappointing but would try other hotels in the chain.

Spa was nothing special.
Tubs were tepid, pools were cold.
Steam room and sauna were ok.

If you book any other way than direct with them, you have to pay £10 each to sue the spa.
We had this deducted due to the issues we had with our stay.

Great stay!

We had a lovely stay, very much appreciated up-grade, lovely surprise of gin in room with binoculars on table with comfy chairs. Lovely spacious room, very comfortable bed, pillows and quilt. Lots of space for clothes, iron and hair-dryer. We were only going to have breakfast the first morning, but it was so nice and we thought very good value, we had it the next day as well. Didn’t have an evening meal as didn’t see the menu at reception until the last day. We regretted not seeing it as we certainly would’ve. The hotel has very helpful friendly staff and we would definitely stay there again.

Great room and great location, however a bit noisy due to late night revellers!
Would not deter me from another stay though.

Mostly great, comfortable room and bed in a great location.
Paid extra in comparison to other hotels for the pool (not the spa) and you'd be lucky to get two people able to swim alongside each other in that pool. Facilities were very nice but our 'complimentary gin and tonic' came without a bottle opener for the bottles of tonic and ice took over an hour to arrive, in which time we had left. They were quick to apologise though and gave as 2x free drink vouchers. Slightly incoherent charging of the spa facilities though.

Ace

Gorgeous room, perfect service. this hotel made my girlfriend’s birthday so magical and i am so grateful. also the spa is perfect

The bar was a bit tired in places. Some chairs were ridiculously filthy and worn so I wasn’t hopeful but our room was perfect in every way. A beautiful comfortable pristinely clean tidy room with an enormous bed and free gin and tonic and a happy birthday welcoming plate with mini cakes and strawberries. Sadly the bar closed at 11pm so we were refused a drink on our return just after this which was a shame.

So average - nothing major but lots of little problems with our stay. Rooms were not twin like we requested. Bags not stored in the hotels safe area and just left in the lobby day. Rooms very tired looking.

Good location, the spa is amazing (although you have to do pay for access per day). The room and the hotel decor just felt quite dated and tired, not sure I would spend the money to stay again.

Lovely property and great bar and spa facilities. Disappointed at the lack of aircon in our room (although our friends room did have A/C…) and 2 poxy fans that blow warm air at you!

Hotel needs a good make over, the rooms, the corridors, the restaurant looks well used / abused. Certainly not like it looks in the pics, these were clearly from years ago.

Great weather, great views, great spa

Really lovely decor
Amazing restaurant
Nice complimentary drink
Great spa facilities
We will be back

Good