Best Western Campbellsville Inn

Hotels
•
Best Western
7.8 (213 reviews)
1400 East Broadway , Campbellsville , US
+1 270-465-7001

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly/helpful staff
Clean rooms
Comfortable beds
Great/convenient location
Good price/value for many guests
Hot tub / pleasant lobby
Felt safe
Cons:
Poor coffee and weak breakfast options (cold, stale, small items)
No elevator / steep stairs
Management/reservation handling issues
Broken/inoperative Jacuzzi tub in at least one room
Some rooms smelled of smoke on arrival

Categories

Cleanliness
8.8
Multiple reviews praise clean, tidy rooms and comfortable beds; one isolated report of a smoky room on check-in but overall cleanliness is consistently positive.
Service
7.6
Staff are often described as friendly and helpful, though there are notable negatives (an alleged management/reservation dispute and a few comments about indifferent staff), yielding a mixed-to-positive service impression.
Location
8.9
Location is repeatedly called convenient with nearby dining options and considered a strong positive across reviews.
Room Quality
7.4
Beds are frequently described as comfortable, but issues include an inoperative Jacuzzi tub, occasional smoke smells, and some comments that rooms/hotel feel older or bed was too soft.
Amenities
7
Positive points include a hot tub and lobby, but the hotel lacks an elevator, stairs are steep, and at least one jacuzzi was taped/off; amenities are mixed.
Value for Money
7.2
Some guests mention good price/value and affordable stays, while others note the price felt a bit high for what was offered and one guest experienced a costly reservation issue—overall slightly below target.
Food and Beverage
6.5
Repeated complaints about poor coffee, cold or small breakfast items, stale cereal and low-quality pastries indicate a consistently weak food & beverage experience.
Overall Experience
9
Most stays are described positively—clean rooms, comfortable beds, helpful staff and great location—though isolated serious issues (management/reservation dispute, breakfast quality) temper some reviews; overall impressions skew very positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Convenient Location near Campbellsville University
Located just 5 minutes away from Campbellsville University, the Best Western Campbellsville Inn offers a prime location for visitors to the area.

Comfortable Rooms with Essential Amenities
Each room at the inn is equipped with a microwave, refrigerator, cable TV, and a coffee maker for your convenience. The en suite bathrooms come with a hairdryer, ensuring a comfortable stay for all guests.

Relaxing Amenities and Services
Guests can start their day with a daily continental breakfast, unwind in the outdoor swimming pool and hot tub, and take advantage of the on-site business center. With a 24-hour reception, assistance is always at hand.

Book your stay at the Best Western Campbellsville Inn for a convenient and comfortable experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SDF

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 213 reviews
Cleanliness: 8.8
Service: 7.6
Location: 8.9
Room Quality: 7.4
Amenities: 7
Value for Money: 7.2
Food and Beverage: 6.5
Overall Experience: 9
S
Scott • couple • us
6
2026-10-31 • via Nuitee
A
anthony • family_with_children • us
10
Progression
Pros:

Kenisha groves was an excellent host commom courtesy the rooms was nice clean

Cons:

No elevators the breakfast could of been more hot some food cooked more

2026-10-29 • via Nuitee
C
Clare • couple • gb
8
2026-10-22 • via Nuitee
P
Paula Cristina • couple • br
7
2026-10-18 • via Nuitee
P
pamela • family_with_children • us
7
Pros:

it was not as good as it was before when i stayed there. the coffee was terrible.

Cons:

better coffee. the muffins and donuts were very small and came from a bag of donuts that can be bought at the store for $2 a bag.

2026-09-11 • via Nuitee
S
Scott • solo_traveller • us
10
2026-08-22 • via Nuitee
R
RHONDA • family_with_children • us
10
2026-08-18 • via Nuitee
T
Tanisha • solo_traveller • us
9
2026-08-14 • via Nuitee
M
Mouser • solo_traveller • us
7
Family reunion
Pros:

The staff was friendly and it is a really good location. Had some good places to eat near by.

Cons:

The bed was to soft. The coffee was terrible and the breakfast wasn't very good.

2026-08-12 • via Nuitee
S
Shetler • couple • us
7
Cons:

The air was not on and our window was open when we checked in smelt like someone was smoking in it

2026-08-10 • via Nuitee
L
Layne • family_with_children • us
6
2026-07-24 • via Nuitee
B
Brenda • family_with_children • us
10
2026-07-20 • via Nuitee
A
Anna • solo_traveller • us
10
Great Location, Great Staff, Great Value.
Pros:

Location is great. The staff is helpful and friendly. The rooms are always clean and tidy, and the bed was very comfortable. Not a lot of outside noise, so you get a great night's sleep in a comfy bed.

Cons:

One morning, some of the breakfast items had gotten cold, which limited the available hot options. Otherwise, my stay at this hotel was excellent.

2026-07-20 • via Nuitee
S
Sandra • family_with_children • us
8
2026-07-09 • via Nuitee
J
Jackie • couple • us
1
2026-07-05 • via Nuitee
G
G832IYnickw • Family
2
Management is corrupt and crooked
Pros:

I booked the Best Western Campbellsville a few weeks ago via Travelocity. The morning my stay was supposed to start I got an email from Travelocity at 7:22am that I needed to call to update my payment info (pay on site was selected) the email stated I needed to update the payment method before 18:21:47 (6:21pm) or my reservation MIGHT be canceled.
I read the email at 9:45am, called the hotel at 10:00am to update the card and was told that Travelocity had canceled my reservation and that I could rebook it directly with the Best Western at $50 more per night.
Needless to say I got off the phone and called Travelocity. I cited my email and the timing it had given me and was informed that Travelocity had not canceled the reservation, rather the management at Best Western had.
I called the Best Western back and got nothing but more lies and more excuses. I firmly believe they saw it as an opportunity to jack up the pricing. Shameful behavior from a manager that STILL hasn’t called me back.
Ultimately Travelocity apologized that the hotel didn’t follow protocol and hold the reservation as they were supposed to, they also gave me a $50 credit which is a nice move but money that should have been coming from Best Western.
I would be VERY careful when reserving this hotel. The management team seems to be a little corrupt and crooked and they certainly lack any sense of serving the customer or holding up their end of the reservation.

2026-06-27 • via Tripadvisor
A
April • couple • us
10
Foot camp
Pros:

Great!

Cons:

Nothing

2026-06-21 • via Nuitee
A
Amy • solo_traveller • us
5
2026-06-18 • via Nuitee
V
Vicki • solo_traveller • us
9
2026-06-17 • via Nuitee
A
ABradley0403 • solo_traveller • us
5
Location over Quality
Pros:

The location was important to us for the weekend - it was conveniently located in Campbellsville.

Cons:

The hotel is old and does not have an elevator - the stairs are steep especially for someone with mobility issues like I have. The staff was not very friendly and didn't seem to care about checking for a room downstairs for us.

2026-06-17 • via Nuitee