Holiday Inn Express Pigeon Forge/Near Dollywood by IHG

Hotels
Holiday Inn Express
8.4 (123 reviews)
308 Henderson Chapel Rd, Pigeon Forge, Tennessee, 37863 , Pigeon Forge , US

Facilities

Meeting rooms
Fitness facilities
Express check-out
Fireplace in lobby
Free WiFi
24-hour front desk
Terrace
Express check-in/check-out
Wheelchair accessible
Outdoor pool - seasonal
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good breakfast
Great amenities
Cons:
Worn-out bed
Limited luggage carts

Categories

Cleanliness
7.99
Rooms were really clean, but some upgrades will enhance overall experience.
Service
8.96
The staff was extremely nice, helpful, and friendly.
Location
8.5
Conveniently located close to restaurants, attractions, and shopping.
Room Quality
7.95
Rooms were clean and comfortable, but pillows were described as flat.
Amenities
8.48
Enjoyed the indoor & outdoor pools, hot tub, and snack area.
Value for Money
8.44
Great value for the price with good breakfast and services.
Food and Beverage
8.49
Breakfast was really good and enjoyed by many guests.
Overall Experience
8.36
Nice hotel with mostly positive experiences and some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:56

Property Description

Recreational Amenities
Enjoy an indoor pool, spa tub, and fitness center during your stay at our hotel!

Featured Amenities
Benefit from a 24-hour business center, express check-in/out, and event facilities.

Room Comforts
Relax in one of the 105 rooms with free Wi-Fi, refrigerators, and microwaves.

Book your stay now at Holiday Inn Express Pigeon Forge/Near Dollywood and experience the perfect blend of comfort and convenience!

Important information:

  • The seasonal pool will be open from May to September.
  • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    LGBTQ friendly

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.4
Based on 123 reviews
Cleanliness: 7.99
Service: 8.96
Location: 8.5
Room Quality: 7.95
Amenities: 8.48
Value for Money: 8.44
Food and Beverage: 8.49
Overall Experience: 8.36
J
Jerry partner
10
Pros:

Very comfortable and clean. Me and my fiancé loved it. Looking forward to stay again

2025-10-08 via Nuitee
D
David
10
Pros:

Fantastic Staff, clean and spacious rooms.

2025-10-06 via Nuitee
S
Seaford partner
10
Pros:

Spent two noisy but fun days in Pigeon Forge. A car show was brewing so all kinds of loud motors were everywhere but it made for an interesting time. The hotel is perfectly located and a great stay.

2025-10-05 via Nuitee
T
Terri
8
Great for the price
Pros:

The staff was extremely nice and helpful. Hotel was very clean and breakfast was really good. Would stay there again

2025-09-23 via Nuitee
B
Beverly family
10
Pros:

It was good in every way! Quiet, very clean, great breakfast, great service! Very pleased!

2025-09-06 via Nuitee
F
Felicia family
10
Pros:

This is my 2nd time staying here - it was great nice hotel friendly staff and good breakfast! I would stay again!!

2025-08-31 via Nuitee
D
Dana
10
Pros:

Very well kept establishment. Enjoyed our stay.

2025-08-18 via Nuitee
C
Caleb
8
Pros:

Hotel stay was great overall, beds were pretty comfortable. Enjoyed the indoor & outdoor pools & the hot tub. Staff was friendly. Really liked that they have a little snack area in the lobby that offers different foods and drinks and also free popcorn.

2025-08-14 via Nuitee
I
Imad family_with_children
8
Pros:

In general holiday inn hotels are very good choice but this property in specific needs some renovation and needs to switch on the AC in the coridors

2025-07-28 via Nuitee
P
philip
10
Great value
Pros:

Great pools and close to everything

2025-07-25 via Nuitee
J
Jessica
8
Mostly happy
Pros:

The breakfast was pretty good. The bed was a little worn out. Probably time to replace mattress and boxsprings. They only had like 2 luggage carts for the whole place which was very inconvenient. The rooms were really clean. Overall it was nice. Just a few upgrades will make it great.

2025-07-23 via Nuitee
D
David
10
quick business
Pros:

Clean, spacious, quiet and overall a great stay close by to restaurants, attractions and shopping.

2025-07-20 via Nuitee
D
Dawn
8
Good
Pros:

Room was clean and comfortable house keeping came everyday very friendly only issue was the pillows they just squished down flat . Breakfast was good everything hot and good

2025-07-17 via Nuitee
C
Crystal family_with_children
10
Pros:

Clean, conveniently located, friendly staff, nice price

2025-07-07 via Nuitee
M
Myra
2
Pros:

Horrible stay. Needs complete updating. My bed had a sinking hole in it. Maintenance said we can turn the bed around for you. I said then my son would be sleeping in the whole. Just trash. We waited several times for items when it came to Breakfast. Tables were uneven. Clean pool though.

2025-07-05 via Nuitee
C
Chris friends
10
Pros:

I stayed at this hotel because of its proximity to Dollywood. The breakfast was delicious, the pool was refreshing, and the hot tub felt good after walking around the theme park. Highly recommend this hotel.

2025-07-02 via Nuitee
H
Hannah partner
8
Pros:

The bed was comfortable and the room was clean. It’s in a convenient location to the attractions and dinning.

2025-06-30 via Nuitee
J
John
10
Super Clean
Pros:

Hotel was very clean and bright, appeared to be freshly renovated. Check in and checkout was fast and efficient. I would recommend the check in going full digital but that was the only improvement in efficiency that I notice during my one night stay.

2025-06-27 via Nuitee
C
Carla family
4
Pros:

I did not get the room I had reserved took the discount for a regular room but it was still disappointing. These are great hotel chains but this location did not impress me, maybe the hot breakfast did. The website I used to reserve the room is false? It states you will be charged when you arrive at the property but that wasnt the case this hotel tried to charge my card 12 hours before hand, it was a shame it was declined or "red flagged" as a possible fraudulent charge I mean I used the card no problem in my state but when it tried to pay 5 states away I guess they didnt buy that to well. I have to wonder if I allowed my card to be charged before hand would I got the room I reserved? I just didnt feel as relaxed as I do when at Holiday Express and I used them evertime we go out of area.

2025-06-16 via Nuitee
D
David
10
Pros:

Good service. Juices at breakfast was too sweet

2025-05-25 via Nuitee