Novotel Rouen Sud Zenith Parc Expo

Hotels
•
Novotel
8.2 (897 reviews)
Rue de la Mare Sansoure , Saint-Étienne-du-Rouvray , FR

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean / comfortable beds (many guests)
Good, varied breakfast
Swimming pool
Ample parking and Tesla chargers
Helpful and friendly staff
Pleasant terrace / convenient location
Cons:
Noise from children early in the morning
Dated or poorly maintained rooms (broken equipment, curtains, peeling tiles)
Inconsistent cleanliness; overflowing bins reported
Understaffed causing slow check-in and occasional curt service
Pool safety and maintenance issues (gate latch, stairs)
Perceived poor value / overpriced by some guests

Categories

Cleanliness
7.2
Mixed reports: some guests explicitly praised clean rooms, while others reported poor cleaning, overflowing bins and untidy rooms.
Service
8.8
Generally described as helpful and friendly staff, but several comments about being understaffed, slow check-in and occasional curt restaurant staff.
Location
9
Convenient location with a pleasant terrace and ample parking; Tesla chargers specifically noted as a positive.
Room Quality
7
Multiple mentions of tired, dated or broken room elements (equipment, curtains, peeling pool margelles) and some uncomfortable beds, though a few guests praised large/comfortable beds.
Amenities
8.6
Good amenities highlighted (pool, varied breakfast, water refill taps, chargers) but also several maintenance and safety issues (pool barrier/locks, stairs, cleanliness around pool).
Value for Money
7.2
Mixed sentiment: some guests felt the price-quality ratio was not excellent or overpriced, while others accepted it for short stays.
Food and Beverage
8.8
Breakfast repeatedly praised as varied and good; restaurant generally positive though isolated service issues were reported.
Overall Experience
9
Overall mixed but generally positive for short stays: strong points are breakfast, pool and location; negatives (noise, room condition, staffing) reduce the experience for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 20:53

Property Description

Modern Accommodations
With 134 modern rooms, the Rouen Sud provides a comfortable stay for guests looking to relax after a day of exploring the nearby forest.

Family-Friendly Amenities
Families will appreciate the indoor and outdoor play areas for children, ensuring a fun and enjoyable stay for the little ones.

Convenient Dining Options
Guests can indulge in contemporary French cuisine at the Novotel Café or opt for room service from 19:00 to 24:00, offering flexibility for dining preferences.

Book now to experience the perfect blend of comfort and convenience at the Novotel Rouen Sud!

Important information:

Please note that children under 16 years old can enjoy breakfast for free.

The outdoor swimming pool in seasonal, it is open from May 1st to September 30th.Swimming pool: Closed from Thu, Oct 1, 2026 until Fri, Apr 30, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CDG

Location

Guest Reviews

8.2
Based on 897 reviews
Cleanliness: 7.2
Service: 8.8
Location: 9
Room Quality: 7
Amenities: 8.6
Value for Money: 7.2
Food and Beverage: 8.8
Overall Experience: 9
N
nadege • solo_traveller • fr
8
2026-10-11 • via Nuitee
S
Sven • solo_traveller • xx
6
Pros:

Essen im Restaurant war sehr gut

Cons:

Frühstück war ein ziemliches Chaos. Sauberkeit in den Zimmern noch Luft nach oben.

2026-10-11 • via Nuitee
S
Susan • couple • gb
9
Pros:

It was a great improvement on the last visit two years ago. Definitely would recommend this hotel for an overnight stop.

Cons:

Convenient for an overnight stop on journey across northern France.

2026-10-11 • via Nuitee
H
Heinrich • couple • de
8
Für uns die richtige Wahl für eine Übernachtung
Pros:

Empfangen wurden wir von freundlichen und kompetenten Mitarbeitern.
Wir hatten ein Zimmer ebenerdig. Die Ausstattung war ordentlich, sauber und gut.
Endlich mal ein Hotel, welches zumindest 2 deutsche TV Kanäle bietet (RTL, Arte).
Verkehrsmäßig von der A13 gut erreichbar und die Weiterfahrt über N28 zur A28 ebenfalls gut.

Cons:

Aus unserer Sicht war nichts zu beanstanden.

2026-10-10 • via Nuitee
F
FREDERIC • solo_traveller • fr
5
Bien... contraint...
Cons:

Le restaurant intégré "le lodge" est devenu médiocre, je le fuis désormais.
Grand lit oui... mais "assemblage" de 2 lits avec un énorme creux au milieu !

2026-10-09 • via Nuitee
C
chris • couple • fr
9
Établissement très bien situé pour se rendre au Zénith.
Pros:

Le petit déjeuner est bien situé au rez de chaussée de l'établissement. Il propose une gamme assez large de produits alimentaires et de boissons. L'ambiance y est sympathique.

Cons:

Le distributeur de boissons chaude n'est pas bien dosé en eau

2026-10-09 • via Nuitee
N
Nico • solo_traveller • de
7
2026-10-08 • via Nuitee
J
Jo • couple • gb
6
OK but was a convenient stop so unlikely to go back
Pros:

Location

Cons:

The rooms are very very basic. Novotel used to be a notch up to Mercure but I think this is no longer the case. Could be Nespresso in the rooms for example.

2026-10-08 • via Nuitee
S
Steve • solo_traveller • gb
8
Pros:

Excellent Staff. Good car park with ev charging.

Cons:

The superior room did not feel very superior. No safe.

2026-10-08 • via Nuitee
V
Vichard • family_with_children • fr
8
Pros:

Bon petit déjeuner

Cons:

Personnel de service peu aimable

2026-10-07 • via Nuitee
K
Karima • extended_group • fr
8
2026-10-07 • via Nuitee
H
Hanno • solo_traveller • de
8
2026-09-19 • via Nuitee
E
Esther • solo_traveller • nl
2
2026-09-19 • via Nuitee
F
FredvanCarla • solo_traveller • nl
8
Goed hotel op prima locatie. Ik kom hier graag weer terug.
Pros:

De locatie op doorreis is echt prima, Er is ruim voldoende gratis parkeergelegenheid. Het personeel is vriendelijk en behulpzaam. De kamers zijn ruim ingericht.

Cons:

Het beddengoed, Veel te warme opgedekt met een winterdekbedje. Bij hogere temperaturen is dat echt wel een puntje voor verbetering. Dat viel nu wel een beetje tegen. Misschien gewoon een los lakentje ergens in de kast van de kamer?

2026-09-17 • via Nuitee
J
Jan • couple • nl
10
Prima hotel,veilige parkeerplaats, goed restaurant.
Pros:

Locatie,veilige parkeergelegenheid.

Cons:

n.v.t.

2026-09-16 • via Nuitee
S
stephane • couple • fr
8
2026-09-15 • via Nuitee
H
Heiko • couple • de
8
Für unsere Hunde war die Waldlage optimal
Pros:

Waldlage

Cons:

Sauberkeit

2026-09-14 • via Nuitee
H
Helen • solo_traveller • gb
9
Pros:

Swimming pool

Cons:

Nothing

2026-09-13 • via Nuitee
E
Esther • family_with_children • nl
10
Heerlijk
Pros:

Heerlijk uitgebreid ontbijt met vers fruit en lekkere broodjes

2026-09-11 • via Nuitee
E
Emmanuelle • family_with_children • fr
7
Séjour rafraîchissant avec la piscine
Pros:

Le calme , facilité d’accès et piscine

Cons:

Chambre peu spacieuse
Et restauration très longue

2026-09-10 • via Nuitee