Best Western Plus Hacienda Hotel Old Town

Hotels
•
Best Western
8 (2497 reviews)
4041 Harney Street , San Diego , US
+1 619-298-4707

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
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Review Highlights

Pros:
Comfy hacienda feel
Great location
Cons:
Staff service issues
Cleanliness concerns

Categories

Cleanliness
7.09
There were multiple mentions of issues with cleanliness, including hair and stains on the bed sheets.
Service
8.06
Overall service experience was marred by reports of rude staff, particularly at the reception.
Location
10
Positive sentiments about the fantastic location in old town, described as unmatched.
Room Quality
6.6
Issues were raised about uncomfortable beds and outdated room conditions.
Amenities
8.55
Amenities like the BBQ pit were mentioned positively, but parking and access issues detracted from the experience.
Value for Money
7.08
Given the price of over $700 for four nights, several reviews indicated that the value was lacking.
Food and Beverage
8.54
The food was appreciated but noted to be pricey, suggesting mixed feelings about value.
Overall Experience
8.09
Mixed reviews highlighting enjoyment of the ambiance but significant frustrations with service and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 18:22

Property Description

Convenient Location

Adjacent to Old Town State Park and a short walk from Old Town Trolley Station, Best Western Plus Hacienda Hotel Old Town offers easy access to popular attractions.

Comfortable Accommodation

Guest rooms are equipped with modern amenities including free WiFi, cable TV, microwave, and refrigerator, ensuring a pleasant stay.

Dining and Recreation

Enjoy traditional Mexican cuisine at the Old Town Tequila Factory with rooftop views, and unwind in the outdoor swimming pool, fitness centre, or hot tub.

Book your stay at Best Western Plus Hacienda Hotel Old Town now to experience a blend of comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAN

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8
Based on 2497 reviews
Cleanliness: 7.09
Service: 8.06
Location: 10
Room Quality: 6.6
Amenities: 8.55
Value for Money: 7.08
Food and Beverage: 8.54
Overall Experience: 8.09
T
Tanori • couple • us
10
The amenities were excellent, staff was very attentive.
Pros:

It was clean with easy access to our destined place.

Cons:

N/A

2026-10-17 • via Nuitee
J
Jose • family_with_children • us
7
Pros:

Landscape was amazing location was awsome

2026-10-17 • via Nuitee
S
Sharon • family_with_children • us
3
Pros:

Location and free shuttle.

Cons:

Old carpets and interior and beds.
Lousy breakfast

2026-10-16 • via Nuitee
J
JOHN • couple • us
10
2026-10-16 • via Nuitee
J
Jose • family_with_children • us
9
Pros:

We like it because of the location

Cons:

Because it has lot of stairs to get to the room and the parking lot

2026-10-15 • via Nuitee
B
Bender • family_with_children • us
10
I love my stay. It was very beautiful, waking up to a beautiful view and cozy room.
Pros:

I love that it was very clean very beautiful property

Cons:

nothing everything was perfect

2026-10-15 • via Nuitee
B
Brandi Ann • solo_traveller • us
10
2026-10-14 • via Nuitee
V
Villanueva • family_with_children • mx
9
Agradable estancia en el hotel.
Pros:

La limpieza y la atención de la mayoría del personal.

Cons:

Era difícil comunicarse con algunos miembros del personal, sobre todo vía telefónica.

2026-10-14 • via Nuitee
L
Lauri • couple • us
8
Convenient hotel stay in the heart of Old Town in San Diego
Pros:

Comfy bed, quiet location of room, convenient location to the surrounding restaurants and attractions, included full breakfast. Parking on the street seemed adequate and free.

Cons:

Fan in the bathroom was very loud, The room seemed dark and more lighting would have been nice. No drinking cups were provided so we had to drink out of the provided coffee mugs. Expensive charges for use of the safe ($20 every time you opened it!). Lots of stairs and an uphill climb to get to our room/building.

2026-10-12 • via Nuitee
L
Lorena • extended_group • us
8
2026-10-12 • via Nuitee
R
Raymond Barajas • solo_traveller • us
10
2026-10-12 • via Nuitee
D
Darcy • solo_traveller • us
9
Pros:

My daughter left her ear pods in the room after we checked out we came back hours later and the maid personally came down and brought them to us

2026-10-11 • via Nuitee
B
Brian • family_with_children • us
7
Make sure your room is on the lower level !!
Pros:

it is located in the area of ' Old Town ', with restaurants and charm of the old city nearby.

Cons:

The property has ( If remembered correctly ) 5 bldgs ... we ( 8-9 of us ) were situated in the most 'upper' bldg; instructions to the bldg and rooms, by staff and by signage were wholly inadequate ... and there were no staff within the property to guide the 'lost' ... it was most frustrating;

2026-10-11 • via Nuitee
D
Deborah • solo_traveller • us
10
Would stay again
Pros:

Great central location, near transit

2026-10-09 • via Nuitee
E
Ernesto • solo_traveller • us
10
Was a nice getaway from home felt like we were on a mini vacation at a resort
Pros:

Perfect location for walking

Cons:

Everything work out great even parking

2026-10-09 • via Nuitee
N
Nez • family_with_children • us
8
2026-10-09 • via Nuitee
J
Jose • couple • us
9
2026-10-09 • via Nuitee
M
Mendez • solo_traveller • us
10
Pros:

The location

Cons:

All of it

2026-10-09 • via Nuitee
P
Pamela • family_with_children • us
8
Great location to old town. We would definitely come back!
Pros:

Location to old town was excellent! There was plenty of street parking and the staff was very welcoming!

Cons:

Breakfast would be been better if there were more options for people with a gluten allergy, but it was fine overall.

2026-10-08 • via Nuitee
A
Alice • couple • us
8
2026-10-08 • via Nuitee