Best Western Plus Hacienda Hotel Old Town

Hotels
•
Best Western
8 (2319 reviews)
4041 Harney Street , San Diego , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
BBQ facilities
Lift / Elevator
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Review Highlights

Pros:
Comfy hacienda feel
Great location
Cons:
Staff service issues
Cleanliness concerns

Categories

Cleanliness
7.09
There were multiple mentions of issues with cleanliness, including hair and stains on the bed sheets.
Service
8.06
Overall service experience was marred by reports of rude staff, particularly at the reception.
Location
10
Positive sentiments about the fantastic location in old town, described as unmatched.
Room Quality
6.6
Issues were raised about uncomfortable beds and outdated room conditions.
Amenities
8.55
Amenities like the BBQ pit were mentioned positively, but parking and access issues detracted from the experience.
Value for Money
7.08
Given the price of over $700 for four nights, several reviews indicated that the value was lacking.
Food and Beverage
8.54
The food was appreciated but noted to be pricey, suggesting mixed feelings about value.
Overall Experience
8.09
Mixed reviews highlighting enjoyment of the ambiance but significant frustrations with service and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 18:22

Property Description

Convenient Location

Adjacent to Old Town State Park and a short walk from Old Town Trolley Station, Best Western Plus Hacienda Hotel Old Town offers easy access to popular attractions.

Comfortable Accommodation

Guest rooms are equipped with modern amenities including free WiFi, cable TV, microwave, and refrigerator, ensuring a pleasant stay.

Dining and Recreation

Enjoy traditional Mexican cuisine at the Old Town Tequila Factory with rooftop views, and unwind in the outdoor swimming pool, fitness centre, or hot tub.

Book your stay at Best Western Plus Hacienda Hotel Old Town now to experience a blend of comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 20 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8
Based on 2319 reviews
Cleanliness: 7.09
Service: 8.06
Location: 10
Room Quality: 6.6
Amenities: 8.55
Value for Money: 7.08
Food and Beverage: 8.54
Overall Experience: 8.09
L
Linda • extended_group • us
8
2026-06-06 • via Nuitee
T
Tracey • family_with_children • us
8
Great value for access to Old Town. Comfortable stay.
Pros:

Great location in Old Town. Able to walk to the historic areas easily. Staff was helpful. Rooms were large. Liked the historic details in the setting. Pool was warm.

Cons:

Room was a bit worn but fine. Property is on a hill so rooms are spread around on different levels made it interesting but a bit confusing.

2026-06-05 • via Nuitee
L
Lissette • couple • us
10
2026-06-05 • via Nuitee
F
Frans • couple • nl
8
Wonderful getaway in a very nice historic part of town, warmly recommended.
Pros:

wonderful location, good on site parking ( important in this part of town, everywhere else is expensive) great breakfast and very nice restaurant and bar, we loved to stay here.

Cons:

property consists of several buildings on different levels, a lot of stairs to be climbed to get to the room.

2026-06-04 • via Nuitee
D
Diana • couple • us
10
Pros:

Property has amazing views and was very peaceful

2026-06-02 • via Nuitee
I
Ivie • solo_traveller • us
10
Pros:

For not knowing where I was going ,this place is beautiful. I always go through Best Western . Location was great for what I needed to do for 24 hours. Downtown was a plus. Breakfast was awesome. I cant wait to come back to enjoy a longer stay .

Cons:

I didn't like that I called I for early check in and when I got there I received a room 803 and it wasn't ready . So I received a different room 804 but it seemed that the whole side was being steamed cleaned . I felt like I was put I. A corner and paid extra for that. You had so many other floors or rooms that seemed ready. 803 was left with the blowers on all day till we went to the lobby and informed staff the door was still open and blowers going . There response was it wasn't done drying. But they came up and closed the door. But the room was beautiful .

2026-06-02 • via Nuitee
D
Delfina • couple • us
8
2026-06-02 • via Nuitee
C
Crystal • family_with_children • us
7
2026-06-01 • via Nuitee
R
Ralph • couple • us
2
I need someone to reach out to me regarding my stay since it was uncomfortable I got no rest with all the racket early
Pros:

The location was ok since it was close to the base.

Cons:

I went for my son’s graduation and a vacation since I’m up at 3am every morning for work. I didn’t get anytime to sleep in since there was noise above me every morning around 6am. Plus the bed was very hard, not comfortable at all. I went downstairs to ask for a change in room, but they were entirely booked and couldn’t honor my request. I got a room for my last night in CA near Oceanside. Huge difference at a fraction of the cost.

2026-06-01 • via Nuitee
M
MICHELLE • family_with_children • us
10
2026-05-31 • via Nuitee
V
Virginia • couple • us
7
Could’ve been better like the other times I’ve stayed.
Pros:

It’s clean.

Cons:

Don’t stay in Room 408. It’s right next to the fitness center. The door slams shut every time and the wall to this room is next to it. It is loud. So if you don’t mind hearing it while you are in your room all day. Then take room 408. The guests at the pool also go in and out to use the restroom. This room is for those who require wheelchair access. We did not require it and yet it was given to us. The dresser was right next to the bed. Making it difficult for the person who slept on the side near the window to get up and use the restroom. Told the staff about the lights not working outside of this room, the room next door and the fitness door. Since they didn’t write anything down or type it into the computer, I doubt it will be corrected. I say this because other guests were checking out and they were taking phone calls.

2026-05-31 • via Nuitee
R
Ruthie • solo_traveller • us
9
Pros:

The location to the main street is the seller for this trip.

Cons:

The parking fees were quite high.

2026-05-30 • via Nuitee
M
Maria Lorena • family_with_children • us
10
en general bien
Pros:

la amabilidad de los empleados!!!!, el restaurante , todo!!

Cons:

que quedaron de hablsrme porque olvide los lentes prescritos de mi hija y no me devolvieron la llamada para recuperarlos

2026-05-30 • via Nuitee
L
Littles • couple • us
7
2026-05-30 • via Nuitee
C
Cécilia • couple • fr
9
2026-05-29 • via Nuitee
P
Paola • solo_traveller • us
10
2026-05-29 • via Nuitee
L
Lars-Olof • solo_traveller • se
10
2026-05-29 • via Nuitee
E
eddie • couple • us
10
2026-05-28 • via Nuitee
S
Stefania • family_with_children • it
7
Struttura molto bella ,ma le stanze sono un pochino datate e molto rumorose (finestre non insonorizzare).Location como
Pros:

Struttura molto bella , sembra di stare in Messico

Cons:

Stanze vecchie e rumorose

2026-05-28 • via Nuitee
J
Juanita • solo_traveller • us
5
Pros:

We loved the location. Close to everything we wanted to see.

Cons:

The bed was hard as well as the sofa bed very hard. Pillows could be updated as well as the hand soap. I didn't like the citrus smell it had to shampoo and conditioner and soap and lotion. The tub was old and so was the shower head. For as much money as we spent on the room I thought it would have been more updated. Another thing is it said parking was 15 per night and theu charged me 60 bucks. Not good!!!

2026-05-27 • via Nuitee