Village Hotel Manchester Cheadle

The staff were brilliant

Easy access, friendly staff, helpful staff

Everything the staff were great x it’s my favourite hotel x bit noisy our last night in room over head and drilling but other than that it’s perfect x

Our second visit to the Village Hotel in Cheadle and we cannot thank the incredible team there enough. During our stay, everyone went above and beyond to make sure we enjoyed. A great atmosphere, a fantastic room and a very special birthday surprise in our room on arrival for our youngest little boy.

Raj also went out of his way to send a cuddly toy we left, all the way back to South Wales! Fantastic service, always.

Thank you so much Village Hotel Cheadle, team 🫶🏻

We have stayed here several times and always been pleased. This time there was an issue with our room. I went down to reception to discuss it and the 2 staff members, Melissa and Rahat were fantastic. They were so helpful and professional. Resolved my issue immediately, so I was very happy. When Melissa mentioned that it was her first week in the role I was stunned. She felt like a seasoned professional and is most definitely an asset to the team!

Staff were lovely, they couldnt do any more to help & nothing was a bother

Mcenenzie the guy on reception was the best thing about the hotel

the staff were lovely and very welcoming and it was a nice environment to be in, a lot to do also.

On first impression, this is an impressive place: good location, friendly staff, comfy public areas. But it was downhill all the way from there.
My room lacked certain basic amenities: a safe, a fridge, a phone to call reception, a plug that fitted the bathroom basin... It was also very noisy: the hotel faces onto a busy road and lies under a flightpath to Manchester Airport - and you can hear everything, thanks to the lack of double-glazing.
However the room did come with an unexpected extra: the previous occupant's underwear. Reception apologised and sent housekeeping up to remove it.
On the second hight, however, I couldn't get into the room at all. Several trips between reception and the room with recharged electronic keys failed to get me in, so I sat in a side lounge for an hour while the receptionist and then a night manager tried multiple times to do likewise. Finally they admitted defeat and gave me another room. By the morning, the lock was working, so I was finally able to change my clothes and take my medications.
However, at no stage did they offer me a discount or refund for my inconvenience and their sloppy housekeeping. When I asked if there would be any, the receptionist said he would check with his superiors and email me later that day (I gave him my email address just in case). That was seven days ago and, despite a follow-up email from me, I have heard nothing from the hotel.
Things will occasionally go wrong even in the best run establishments. It is how they deal with setbacks that you see a business's true worth: a quality hotel would have offered me a drink while I was waiting, shut out of my room. They would have automatically given a discount or refund for my troubles without having to be asked. And above all, they would have emailed and answered my emails promptly.
This hotel did none of these things.
I shall not be returning. I advise you not to as well.

Everything! Staff are very friendly. Room comfortable and clean. Bathrooms spotless.
Food amazing

All of it . Loved the pool was open until 22:00 and a bar was in until 1:00 .

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