Novotel Bali Benoa

The staff are friendly and professional. The room menu was surprisingly international and awesome. I would definitely recommend this hotel.

Arriving at the novotel was very pleasant. Lovely staff and surroundings gorgeous. However when we arrived in our deluxe garden room we were very disappointed. It was incredibly dark requiring lights on in the middle of the day.. The room was very tired and the night light socket was loose

The Novotel has had a makeover around the resort. Great pools and beach locations. A very good breakfast and super friendly staff.

It’s my wife birthday trip. Hotel prepared a birthday surprise for us, upgraded to family suites and a bit birthday decorations which make us so happy.
Our suites is spacious, have a double bed and two single beds with 2 toilets, 2 showers and 1 bath tub. The room can be more clean, since one of the toilet have more then 10 flies inside, we dare to use it.
And there is only 1 air-con for 80 square metres area is not enough. And we can’t adjust the speed of the fans.
The pool and beach view is stunning.
The breakfast is perfect, lot of choices.
There is a kids club which my kids like it. They even have kids care services.

Good for family looking for quiet and serene accommodation with Balinese architecture.
Not much entertaining activities
No poolside music

Friendly staff but the hotel was dated and need upgrading. Not 5 star standard. Breakfast ok-ish

Nothing

Hotel is fine
Rooms are a little dated but comfortable
Hotel food was a little pricey for Bali and not very good quality
We ended up going to another hotel for many times for breakfast and dinner during our stay

The property was very tired, shower head was calcified and bed pillows very large and firm. Food from the restraunt was below average and buffet breakfast sub par. Not great value for $

For a 5 star hotel was disappointed.
Beds were hard , would have better sleeping on the floor . No hand towels or face washers. Having to ring everyday for towels to be delivered, when taken
Customer service at service desk terrible.

The rooms with garden view were situated across the road from the main hotel, with their own swimming pools and bar area. A man to help you cross the small but busy road 24/7.

Only about 25mins from airport, good looking property, very friendly staff, didn't realise the hotel was split in 2 across a road, reception, breakfast, main pool, and half the rooms were on the beach side, the other pool was across the road, with rooms with pool access,,, i booked the pool access room, then had an email saying the pool was under maintenance, and was closed , but would be open 2 weeks before we arrived, which was good, on arriving at hotel, we were told the pool was still closed, we were upgraded to another room , which was nice, but not close to the pool like i wanted, this pool was cold, very windy from the ocean, and too many people were there due to the other pool being closed, 2 days before we left the other pool opened, it was nice and warm , and the wind was blocked from the ocean due to the built up area it was located in, this is the better side, overall its a nice place, but for us it was ruined , due to the pool being closed

Nice resort ,pitty you cant really walk the ocean front

Professional photographer inside reception to capture special moment for was great for us.

Rooms where always clean and well looked after..

Only downside 2nd pool was down for maintenance

We stayed at Novotel Bali Benoa for 3 nights as a family of five and had an absolutely delightful experience. The hotel is perfectly set up for families — our kids especially loved the dedicated kids pool and the vibrant kids club, which gave us some time to relax while they had their own adventures.

One of the most magnificent features of this hotel is its private beach — peaceful, clean, and just steps away from the resort. It really gave our stay that extra tropical charm.

The food and drinks were enjoyable and reasonably priced. While the overall quality was good, we do feel there’s room for improvement in terms of variety and consistency of food offerings.

The staff were all very friendly and welcoming throughout our stay. A special thanks to Aditiya, who went above and beyond by waiving our late check-out fee — a generous gesture that saved us around $100 AUD and truly left a lasting impression.

Overall, Novotel Bali Benoa offers great value and warm hospitality in a beautiful beachfront setting. We’d definitely consider coming back for another family escape.

Excellent breakfast, friendly staff, bunk bed room was very great layout comfortable beds and mattresses

Everyone is extremely friendly and accomodating. I was travelling alone with my two kids and no request is too big or too small. Very quiet and friendly. The hotel is not brand new, it’s a little bit run down, but still excellent condition. All pools are great for adults and lids. This is our second time in this hotel and won’t be the last one.

This is our second stay at the property and we love it here. The staff are wonderful and very helpful. The rooms are clean and tidy, comfortable beds and nice areas around the hotel.

We will be back!

I enjoyed my stay as everyone was kind, and very welcoming. The hotel is good with very minor things that needs attention. It’s an old
Hotel but well maintained. New pool looks fantastic and the location is great.

It’s a nice property and excellent staff, but hotel is in renovation so check before booking if everything is functional specifically swimming pool and restaurants