Palace Hotel & Spa Buxton

Hotels
•
Britannia Hotels
7.4 (12714 reviews)
Palace Road , Buxton , gb

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Beautiful building
Helpful staff
Cons:
Miserable reception staff
Tired rooms
Inconsistent breakfast quality

Categories

Cleanliness
6.79
Some rooms seemed dated and in need of refreshment.
Service
7.76
Staff were generally helpful, but there were some inconsistencies in reception staff.
Location
7.8
Hotel is in a prime position for visiting Buxton.
Room Quality
6.75
Some rooms were too small or cold, though upgrades were offered.
Amenities
7.28
Facilities are adequate but additional charges for dogs and pool use were unexpected.
Value for Money
7.24
Offers decent value with Groupon deals, but some services had extra charges.
Food and Beverage
7.29
Food quality is generally good but breakfast could be improved.
Overall Experience
8.26
Overall a great stay with several good points, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 14:17

Property Description

Luxurious Victorian Charm
Experience the grandeur of The Palace Hotel Buxton & Spa, located in the heart of Buxton. Indulge in a refreshing swim at the hotel's swimming pool or pamper yourself at the on-site beauty salon.

Modern Comforts and Convenience
Enjoy the blend of Victorian elegance and modern amenities with comfy rooms, a restaurant serving delectable dishes, and convenient parking facilities (additional cost).

Ideal Location for Leisure and Adventure
With the Cavendish Golf Club just 800 meters away and easy access to explore The Peak District's natural beauty, The Palace Hotel Buxton offers the perfect base for your leisure or adventure-filled getaway.

Book now to immerse yourself in luxury and convenience at The Palace Hotel Buxton & Spa.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MAN

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 14 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and costs GBP 7 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 5 per day.

Location

Guest Reviews

7.4
Based on 12714 reviews
Cleanliness: 6.79
Service: 7.76
Location: 7.8
Room Quality: 6.75
Amenities: 7.28
Value for Money: 7.24
Food and Beverage: 7.29
Overall Experience: 8.26
A
Aidan • solo_traveller • gb
10
Would definitely return!
Pros:

Fantastic location, beautiful decor

Cons:

Our room was quite a walk, so maybe ask for a more accessible one if needed.
Having to pay for parking!

2026-02-14 • via Nuitee
G
Gregory • couple • gb
7
2026-02-14 • via Nuitee
K
Karen • couple • gb
10
2026-02-14 • via Nuitee
P
Paul • couple • gb
8
2026-02-14 • via Nuitee
E
Emma • couple • gb
7
Pros:

In the right place

2026-02-14 • via Nuitee
D
Declan • couple • gb
7
A grand hotel but a little jaded and dated in the public areas. Beautiful room, very spacious. Staff were excellent and
Pros:

Sumptuousness and grandeur from a bygone era

Cons:

Unfortunately the repairs to the pool / gym area meant the pool was not accessible for a lot of the time during our stay. Also the showers were not functional in the pool /gym

2026-02-14 • via Nuitee
S
Stephen • solo_traveller • gb
8
Pros:

Really nice hotel, friendly staff
Large comfy room.
Good bar and restaurant, with a choice of cooked breakfast

Cons:

Had to pay £5.00 for on-site parking.

2026-02-13 • via Nuitee
O
Owen • couple • gb
9
2026-02-13 • via Nuitee
P
Phil • solo_traveller • gb
8
2026-02-13 • via Nuitee
V
Valerie • couple • gb
10
My little bit of heaven
Pros:

I just love the friendly and welcoming staff, and they can't help you enough, beautiful hotel and the space to move about.

Cons:

Nothing everything is perfect

2026-02-13 • via Nuitee
J
julie • couple • gb
8
2026-02-13 • via Nuitee
E
Elaine • couple • gb
10
2026-02-13 • via Nuitee
E
Emma • couple • gb
1
Awful
Pros:

Location was great

Cons:

Shower was awful, no pressure. Room was too hot and no way of turning heat down. There Was a wedding on and hotel was far too busy . Awful experience . Tried to complain and couldn’t get an email to send to any of the email addresses provided and the contact form on their website doesn’t work. I have never complained about a hotel before and I know this was cheap but I would rather have paid more for a better experience

2026-02-13 • via Nuitee
T
Traywray • couple • gb
9
Lovely old grand hotel
Pros:

Love the traditional feel of the hotel with its old grandeur. The room was large and comfortable, and staff were all very pleasant.

Cons:

Nothing

2026-02-13 • via Nuitee
J
Jane • family_with_children • gb
8
2026-02-13 • via Nuitee
J
Jane • family_with_children • gb
8
2026-02-13 • via Nuitee
P
PETER • couple • gb
1
Pros:

nothing

2026-02-12 • via Nuitee
S
STEVE • couple • gb
8
Pros:

Recently redecorated I think

2026-02-12 • via Nuitee
M
Michelle • couple • gb
8
2026-02-12 • via Nuitee
S
Susan • couple • gb
10
Pros:

Staff were pleasant ,hotel very clean , good value for money

Cons:

Nothing

2026-02-12 • via Nuitee