Palace Hotel & Spa Buxton

Hotels
7.4 (14692 reviews)
Palace Road , Buxton , GB

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good location
Beautiful building
Helpful staff
Cons:
Miserable reception staff
Tired rooms
Inconsistent breakfast quality

Categories

Cleanliness
6.79
Some rooms seemed dated and in need of refreshment.
Service
7.76
Staff were generally helpful, but there were some inconsistencies in reception staff.
Location
7.8
Hotel is in a prime position for visiting Buxton.
Room Quality
6.75
Some rooms were too small or cold, though upgrades were offered.
Amenities
7.28
Facilities are adequate but additional charges for dogs and pool use were unexpected.
Value for Money
7.24
Offers decent value with Groupon deals, but some services had extra charges.
Food and Beverage
7.29
Food quality is generally good but breakfast could be improved.
Overall Experience
8.26
Overall a great stay with several good points, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 14:17

Property Description

Luxurious Victorian Charm
Experience the grandeur of The Palace Hotel Buxton & Spa, located in the heart of Buxton. Indulge in a refreshing swim at the hotel's swimming pool or pamper yourself at the on-site beauty salon.

Modern Comforts and Convenience
Enjoy the blend of Victorian elegance and modern amenities with comfy rooms, a restaurant serving delectable dishes, and convenient parking facilities (additional cost).

Ideal Location for Leisure and Adventure
With the Cavendish Golf Club just 800 meters away and easy access to explore The Peak District's natural beauty, The Palace Hotel Buxton offers the perfect base for your leisure or adventure-filled getaway.

Book now to immerse yourself in luxury and convenience at The Palace Hotel Buxton & Spa.

Important information:

Please note that pets are not allowed in the Superior Twin Room, Superior Double Room, Suite and Superior Family Room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MAN

Location

Guest Reviews

7.4
Based on 14692 reviews
Cleanliness: 6.79
Service: 7.76
Location: 7.8
Room Quality: 6.75
Amenities: 7.28
Value for Money: 7.24
Food and Beverage: 7.29
Overall Experience: 8.26
M
Mike • solo_traveller • gb
7
2026-09-19 • via Nuitee
G
Geoffrey • couple • gb
6
Wont book again.
Pros:

Location. Very comfortable large bed.

Cons:

Even having paid to park , no places were available . Complained at reception but no refund offered.
Breakfast quality leaves a lot to be desired.

2026-09-19 • via Nuitee
C
Clegg • couple • gb
9
Very enjoyable and we would stay again!
Pros:

Excellent breakfast in a magnificent setting
We also had our evening meal in the hotel which was also good - the staff are lovely and very attentive

Cons:

Didn’t really like the fact we had no window in our room - we assumed we were somewhere in the middle of the building.

2026-09-19 • via Nuitee
P
Paul • couple • gb
8
Would consider staying again but hotel does variable rates so need to pick a good time to book!!’
Pros:

Really nice Indian decent lady checked us in. The bath was great and the hotel is close to the town centre. Parking was good and £5 for 24 hours is fine.

Cons:

The light switch in room 116 bathroom took ages to pull and get light one but could be easily switched off so needs fixing. The windows were geared up to open a little bit but did not so really hard to get air in. The fridge temp was not cold enough.

2026-09-19 • via Nuitee
S
Smith • solo_traveller • gb
4
Pros:

Location Hotel was beautiful ornate staff were very good ...

Cons:

Thought the room was not really worth money very basic and a bit dusty on table and tv table but bed was very comfortable and bathroom ok

2026-09-19 • via Nuitee
G
Gary • solo_traveller • gb
10
Pros:

All good

2026-09-19 • via Nuitee
K
Karen • extended_group • gb
9
2026-09-19 • via Nuitee
W
Webster • solo_traveller • gb
7
Pros:

The location was perfect and the hotel was very grand and beautiful. The room was good.

Cons:

The springs on the mattress on the bed had gone and it was very saggy.

2026-09-19 • via Nuitee
S
Sara • solo_traveller • gb
3
2026-09-19 • via Nuitee
G
Greensmith • solo_traveller • gb
9
2026-09-19 • via Nuitee
G
Gordon • couple • gb
7
A good visit
Pros:

Breakfast food was well cooked and tasty but tables were too crowded

Cons:

More room between tables needed and more room around drinks machinesCOFFEE WAS AWFUL

2026-09-19 • via Nuitee
R
Renfree • solo_traveller • gb
8
Pros:

Location

Cons:

Having to pay to park

2026-09-19 • via Nuitee
H
Hannah • solo_traveller • gb
6
A budget stop off with pretty shabby rooms.
Pros:

Good location. Good for a place to sleep as a stop off for the price. I imagine it was considered quite luxurious back in its day.

Cons:

The downstairs was lovely if a bit old fashioned. Staff seemed a bit surly. Rooms were a bit shabby and the bathroom pretty grim, smelly and cracked tiles. No cold water. Very thin walls. LOTS of signs. Drunk people hanging around outside.

2026-09-19 • via Nuitee
O
Olivia • solo_traveller • gb
7
Pros:

The location is very central. Right next to the train station and a very easy walk to restaurants and cafes. Easy access to bus stops aswell.

Cons:

I asked for extra heating in my room as it was freezing one night but got told there were no heaters to help as the radiators were not on due to being on central heating which I found quite strange. There was also no extraction fan in the bathroom leaving everything in there very damp and condensated. Not having a warm room also meant my towel never dried after a shower, although I did have 2 in the room they were both always wet.

2026-09-19 • via Nuitee
L
lynda • couple • gb
10
Central clean nice staff car park if needed near train station
Pros:

Room clean nice side view staff nice all good been before will go again

Cons:

Nothing

2026-09-19 • via Nuitee
S
stephen • solo_traveller • gb
10
Pros:

Excellent one night stay suited our requirements very well

Cons:

Nothing

2026-09-18 • via Nuitee
L
Linda • solo_traveller • gb
7
Pros:

Beautiful building and a lovely large room. Great location

Cons:

Not being able to check in until after 3.30pm. Lots of people sat in reception waiting to be allocated a room. Not sure if there weren't enough housekeeping staff, but very frustratig

2026-09-18 • via Nuitee
A
Anne • solo_traveller • ie
9
Pros:

Nice, comfortable room in quiet part of hotel

Cons:

Bathroom light didn’t work but that wasn’t a problem

2026-09-18 • via Nuitee
L
Laura • solo_traveller • gb
7
Lovely place to stay in beautiful Buxton
Pros:

Beautiful building with a really good restaurant. An excellent location, near to the train station and lots of restaurants and tourist attractions. The staff were really nice.

Cons:

The urban/city double was a decent size room but didn't have a regular double bed so was too small for a couple to comfortably sleep, so we upgraded. The pillows and mattress on both beds had quite hard mattresses and pillows.

2026-09-18 • via Nuitee
A
Anthony • couple • gb
8
Great stay but the breakfast let it down
Pros:

How clean the hotel was

Cons:

The breakfast was no hot and the sausages were not the greatest

2026-09-18 • via Nuitee