Palace Hotel & Spa Buxton

Perfect location

Dirty towel from previous guests was left hanging on the back of the bathroom door.

Paying £6 each for a swim

Very dated, old fashioned, not accessible at all for older people

Unfortunately, this was one of the most disappointing hotel experiences I have had.
The problems started almost immediately. Before we had even properly checked in, we were asked whether we had arrived with one car or two, and then charged £10 for parking for two nights.
The dinner was even more disappointing. Although food was included in our booking, we still had to pay extra towards the dinner. The quality of the food was extremely poor. I ordered a burger and it was honestly the worst burger I can remember having – completely overcooked and served in a very dry bun. The chips tasted as though they were left over from the previous day and reheated.
My wife and one of our two guests had fish and chips, and neither of them was impressed with their meal either. We were so disappointed with the dinner that we did not even bother going to the restaurant on our second evening.
The spa was another major disappointment and easily the worst hotel spa I have experienced so far. For somewhere calling itself a “Hotel & Spa”, I expected a considerably better standard.
Sadly, after this experience I would avoid this hotel in the future. I am particularly disappointed because it is so easy to book through Booking.com, and I expected a much better experience based on how the hotel is presented.

Extremely dated, stunk of bleach everywhere and the rooms are absolutely disgusting. We couldn’t sleep due to the smell of bleach.
The hotel shouldn’t be rated more than 2* !!!!!

Not getting a lower level floor as requested on Bookings.com. Not having a functioning window, no fresh air in the room at all!

No complaints

Unfortunately, this was one of the most disappointing hotel experiences I have had.
The problems started almost immediately. Before we had even properly checked in, we were asked whether we had arrived with one car or two, and then charged £10 for parking for two nights.
The dinner was even more disappointing. Although food was included in our booking, we still had to pay extra towards the dinner. The quality of the food was extremely poor. I ordered a burger and it was honestly the worst burger I can remember having – completely overcooked and served in a very dry bun. The chips tasted as though they were left over from the previous day and reheated.
My wife and one of our two guests had fish and chips, and neither of them was impressed with their meal either. We were so disappointed with the dinner that we did not even bother going to the restaurant on our second evening.
The spa was another major disappointment and easily the worst hotel spa I have experienced so far. For somewhere calling itself a “Hotel & Spa”, I expected a considerably better standard.
Sadly, after this experience I would avoid this hotel in the future. I am particularly disappointed because it is so easy to book through Booking.com, and I expected a much better experience based on how the hotel is presented.

The standard double was small and frosted window the room was strangely shaped and barely big enough for the furniture - wardrobe door banged into bathroom door

Location was good. The communal lounges are comfy

Very dated and tired in places, breakfast was ok. It average. Would have like to see fresh fruit. Bedroom was very tired and bathroom dared and stained. The house cleaning staff did not make up our room for our entire stay (3 nights). Parking on site did cause us an issue on our first night.

More three pin sockets

The room are a little tired on could do with some serious updating