Palace Hotel & Spa Buxton

Hotels
•
Britannia Hotels
7.4 (13715 reviews)
Palace Road , Buxton , gb

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Beautiful building
Helpful staff
Cons:
Miserable reception staff
Tired rooms
Inconsistent breakfast quality

Categories

Cleanliness
6.79
Some rooms seemed dated and in need of refreshment.
Service
7.76
Staff were generally helpful, but there were some inconsistencies in reception staff.
Location
7.8
Hotel is in a prime position for visiting Buxton.
Room Quality
6.75
Some rooms were too small or cold, though upgrades were offered.
Amenities
7.28
Facilities are adequate but additional charges for dogs and pool use were unexpected.
Value for Money
7.24
Offers decent value with Groupon deals, but some services had extra charges.
Food and Beverage
7.29
Food quality is generally good but breakfast could be improved.
Overall Experience
8.26
Overall a great stay with several good points, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 14:17

Property Description

Luxurious Victorian Charm
Experience the grandeur of The Palace Hotel Buxton & Spa, located in the heart of Buxton. Indulge in a refreshing swim at the hotel's swimming pool or pamper yourself at the on-site beauty salon.

Modern Comforts and Convenience
Enjoy the blend of Victorian elegance and modern amenities with comfy rooms, a restaurant serving delectable dishes, and convenient parking facilities (additional cost).

Ideal Location for Leisure and Adventure
With the Cavendish Golf Club just 800 meters away and easy access to explore The Peak District's natural beauty, The Palace Hotel Buxton offers the perfect base for your leisure or adventure-filled getaway.

Book now to immerse yourself in luxury and convenience at The Palace Hotel Buxton & Spa.

Important information:

Please note that pets are not allowed in the Superior Twin Room, Superior Double Room, Suite and Superior Family Room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MAN

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 14 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and costs GBP 7 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 5 per day.

Location

Guest Reviews

7.4
Based on 13715 reviews
Cleanliness: 6.79
Service: 7.76
Location: 7.8
Room Quality: 6.75
Amenities: 7.28
Value for Money: 7.24
Food and Beverage: 7.29
Overall Experience: 8.26
I
ItalyloverSussex_UK • Couples
6
Faded grandeur
Pros:

Grand entrance interior with Victorian grandeur and HUNDREDS of chesterfield sofas dotted all over the place. My twin room was spacious and the en-suite large. I had a countryside view from the high window which was nice. When showering, however, the tray did not empty fast enough and the bathroom flooded! I was told this needed major pipe work and I could change rooms. To avoid the hassle I chose to stay put and shower quickly and intermittently to minimise the flood. They must have known there was a problem with the shower but I bet they still let out this room (309).

2026-05-16 • via Tripadvisor
H
Harringrron-Brock • couple • gb
10
A beautiful experience ⁰
Pros:

The whole building was beautiful and seemed to go on forever. Our room was very spacious. Very clean. In fact oerfect

Cons:

Nothing

2026-05-16 • via Nuitee
P
Phillipa • solo_traveller • gb
9
Pros:

Brilliant location, great facilities, large comfortable room.

Cons:

There wasn't anything.

2026-05-16 • via Nuitee
A
Aaron • solo_traveller • gb
7
2026-05-16 • via Nuitee
A
alan • couple • gb
7
Pleasant stay in a great location catered by very nice workers.
Pros:

The building and reception, bar and restaurant areas. Breakfast was plentiful and tasty. Very efficient restaurant staff. Lovely lication

Cons:

Dated bathroom

2026-05-16 • via Nuitee
D
Duncan • solo_traveller • gb
8
I will be back
Pros:

Clean and friendly

Cons:

Nice clean good food

2026-05-16 • via Nuitee
P
Patricia • couple • gb
8
We attended the opera house so excellent location.
Pros:

Location excellent tastefully modernised keeping with the original architecture

Cons:

All was fine

2026-05-15 • via Nuitee
J
James • solo_traveller • gb
9
Pros:

Location and staff

Cons:

N/a

2026-05-15 • via Nuitee
P
Peter • couple • gb
8
Would definitely stay again
Pros:

Location. Staff. Public spaces.

Cons:

Leaky ceiling during heavy rain and high winds.

2026-05-15 • via Nuitee
B
Bassmh • couple • sa
10
Great !!!
Pros:

Location and comfort

Cons:

Cleaning didn’t happen daily.

2026-05-15 • via Nuitee
M
Marwyn • couple • gb
8
2026-05-15 • via Nuitee
J
JOHN • couple • gb
7
OK
Pros:

Bathroom - NO GRAB HANDLES FOR OVER BATH SHOWER
Breakfast - most things were cold
Bar/Lounge area - notice to say dogs not permitted in this area - yet a couple with a dog were allowed to have breakfast there.
Dog on lead but strayed into walkway and could have tripped someone up.
Very surprised NO grab handles for shower users - SAFETY ISSUE

2026-05-15 • via Nuitee
M
Mick • couple • gb
10
2026-05-15 • via Nuitee
D
David • solo_traveller • gb
10
Very friendly, all the staff were very polite and very nice
Pros:

Very good

Cons:

Nothing to dislike

2026-05-15 • via Nuitee
D
Dobx • solo_traveller • gb
8
2026-05-15 • via Nuitee
H
Helen • family_with_children • gb
1
2026-05-14 • via Nuitee
E
Emslie • solo_traveller • gb
9
Pros:

Beautiful hotel grounds, great location, great view from room.

Cons:

Bed was a bit hard
No extras milk for tea and coffee
Some staff a bit ignorant but not all

2026-05-14 • via Nuitee
T
T P • couple • gb
1
Poor quality should not be 4 stars would not recommend
Pros:

It’s position only

Cons:

Spa was closed. Central heating was off bath water not warm enough. Lack of servicing to rooms. Poorly furnished room.
We are claiming a refund and stayed elsewhere

2026-05-14 • via Nuitee
T
Tricia • couple • gb
8
We enjoyed our one night stay, the room was quite cold but we were only sleeping in there so not problem
Pros:

Everything was good, clean and comfortable

Cons:

Nothing

2026-05-14 • via Nuitee
J
Janet • solo_traveller • gb
8
Palace historical hotel
Pros:

Historic building. Well maintained.
Bed mattress could do with a more comfortable topper, too hard, room 312.
Staff helpful.

Cons:

Bed too hard.
Shame that use if pool etc costs extra per day.

2026-05-14 • via Nuitee