Palace Hotel & Spa Buxton

Hotels
Britannia Hotels
7.4 (14255 reviews)
Palace Road , Buxton , gb

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good location
Beautiful building
Helpful staff
Cons:
Miserable reception staff
Tired rooms
Inconsistent breakfast quality

Categories

Cleanliness
6.79
Some rooms seemed dated and in need of refreshment.
Service
7.76
Staff were generally helpful, but there were some inconsistencies in reception staff.
Location
7.8
Hotel is in a prime position for visiting Buxton.
Room Quality
6.75
Some rooms were too small or cold, though upgrades were offered.
Amenities
7.28
Facilities are adequate but additional charges for dogs and pool use were unexpected.
Value for Money
7.24
Offers decent value with Groupon deals, but some services had extra charges.
Food and Beverage
7.29
Food quality is generally good but breakfast could be improved.
Overall Experience
8.26
Overall a great stay with several good points, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 14:17

Property Description

Luxurious Victorian Charm
Experience the grandeur of The Palace Hotel Buxton & Spa, located in the heart of Buxton. Indulge in a refreshing swim at the hotel's swimming pool or pamper yourself at the on-site beauty salon.

Modern Comforts and Convenience
Enjoy the blend of Victorian elegance and modern amenities with comfy rooms, a restaurant serving delectable dishes, and convenient parking facilities (additional cost).

Ideal Location for Leisure and Adventure
With the Cavendish Golf Club just 800 meters away and easy access to explore The Peak District's natural beauty, The Palace Hotel Buxton offers the perfect base for your leisure or adventure-filled getaway.

Book now to immerse yourself in luxury and convenience at The Palace Hotel Buxton & Spa.

Important information:

Please note that pets are not allowed in the Superior Twin Room, Superior Double Room, Suite and Superior Family Room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MAN

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 14 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and costs GBP 7 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 5 per day.

Location

Guest Reviews

7.4
Based on 14255 reviews
Cleanliness: 6.79
Service: 7.76
Location: 7.8
Room Quality: 6.75
Amenities: 7.28
Value for Money: 7.24
Food and Beverage: 7.29
Overall Experience: 8.26
J
Jordan solo_traveller gb
8
2026-07-11 via Nuitee
N
Natalie solo_traveller gb
10
2026-07-11 via Nuitee
R
Romisa couple gb
9
Great location
Pros:

Great location

2026-07-11 via Nuitee
M
Michael solo_traveller gb
8
Pros:

It was good to walk into the town from the hotel.

Cons:

The parking was a bit tight.

2026-07-11 via Nuitee
T
Turner solo_traveller gb
9
2026-07-10 via Nuitee
S
Simkins solo_traveller gb
8
Nice hotel very grand.
Pros:

It's a nice grand hotel. Staff do their best.

Cons:

It's was all good . A nice experience . I didn't realise I had to ask the night before for room cleaning . I have not had to do this at other hotels.

2026-07-10 via Nuitee
F
Frank solo_traveller gb
5
2026-07-10 via Nuitee
D
Daniel family_with_children gb
10
Excellent value
Pros:

Everything, I come to Buxton often and it’s always my go to place for a night, my daughter loves the pool

2026-07-10 via Nuitee
J
Jones solo_traveller gb
8
Pros:

Very good for the price

Cons:

Charged 1.60 for a shot of lime cordial ,absolutely disgraceful

2026-07-10 via Nuitee
K
Khaqan couple gb
7
2026-07-10 via Nuitee
Z
Zarshaid couple gb
5
Was okay.
Pros:

The pool and the amenities

Cons:

The room was in the last corner. Had a weird smell. Even after requesting that it’s in the last corner they didn’t change.

2026-07-09 via Nuitee
S
sienna couple gb
10
Pros:

it’s lovely and very close to everything

Cons:

very small for breakfast

2026-07-09 via Nuitee
N
Nazimul couple gb
7
Nice and friendly
Pros:

It had history and spacious to walk around and relax

Cons:

Nothing

2026-07-09 via Nuitee
J
Julie solo_traveller au
8
2026-07-09 via Nuitee
H
Hollingworth solo_traveller gb
9
2026-07-09 via Nuitee
N
Nataliya couple gb
8
Not bad for the price
Pros:

Perfect location. Reasonable parking

Cons:

Place is a bit dated, but fully functional

2026-07-09 via Nuitee
L
Louise couple gb
5
Disappointing stay this time
Pros:

An elegant building located in a prime position. parking is good. Our room was a basic room clean and lovely decorated. Breakfast was lovely and lunch was good too.

Staff were lovely.

Cons:

We were very disappointed this time with the spa facilities. It was that busy we couldn’t use the steam or sauna and we had very limited use of the pool with the number of people in it .

We had evening meal, a lot of the options were already sold out and we didn’t feel the menu was as good as last time. We also thought that some of the meals being charged extra for didn’t warrant this.

Our last stay at the palace was superb. This time we weren’t as highly impressed for the reasons stated above.

2026-07-08 via Nuitee
G
Gillian solo_traveller gb
10
Lovely hotel
Pros:

Lovely old hotel, clean and well looked after. Staff were friendly and helpful. Breakfasts were great. Location was prefect

Cons:

Pool was nice but the area around the pool and the changing rooms were a bit run down

2026-07-08 via Nuitee
J
John couple gb
9
Great location and wonderful reception staff
Pros:

Wonderful stay, greeted with an upgrade to a fabulous suite, not asked for just given, a real bonus. We are in the side conservatory…great experience

Cons:

A little tired in places and we missed out on the pool as the attendant didn’t show so really disappointing as we only had a one night stay .

2026-07-08 via Nuitee
S
Steven solo_traveller gb
9
Pros:

Town center location

2026-07-08 via Nuitee