Best Western Brantford Hotel and Conference Centre

Hotels
Best Western
7.9 (795 reviews)
19 Holiday Dr , Brantford , ca

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Decent breakfast
Spacious rooms
Cons:
Dirty rooms
Unfriendly service
Cold and unclean pool

Categories

Cleanliness
6.9
Cons mentioned several dirty areas and worn down rooms.
Service
7.9
Mixed reviews; some staff were described as unfriendly.
Location
8.9
Good location mentioned multiple times as a positive aspect.
Room Quality
7.4
Some rooms were noted to be run down and uncomfortable.
Amenities
7.4
Indoor pool experience was poor; some amenities underwhelming.
Value for Money
8.4
General perception was that it was reasonable for the price they paid.
Food and Beverage
8.9
Breakfast and food options generally received positive reviews.
Overall Experience
7.4
Mixed experience; positives in food and location but issues with cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 20:38

Property Description

Indulge in Comfort and Convenience at Best Western Brantford Hotel and Conference Centre

Luxurious Accommodations: Guest rooms at Best Western Brantford Hotel and Conference Centre are equipped with a cable TV, work desk, refrigerator, and coffee machine for your comfort and convenience.

Relax and Unwind: Enjoy the indoor swimming pool, on-site bar and restaurant, and free WiFi during your stay at Best Western Brantford Hotel and Conference Centre.

Perfect for Events: With meeting and banquet facilities, an on-site fitness centre, room service, and Myra's Bar & Grill, this hotel is ideal for both business conferences and leisure events.

Experience the best of Brantford at Best Western Brantford Hotel and Conference Centre. Book now for an unforgettable stay!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YHM

Location

Guest Reviews

7.9
Based on 795 reviews
Cleanliness: 6.9
Service: 7.9
Location: 8.9
Room Quality: 7.4
Amenities: 7.4
Value for Money: 8.4
Food and Beverage: 8.9
Overall Experience: 7.4
B
Benjamin solo_traveller ca
6
Pros:

The restaurant staff were very pleasant.

Cons:

Not enough towels. No conditioner. Hot tub not working seems to be a lot of new immigrants hanging about the property. Not a good look when there are families staying with small children.

2026-08-25 via Nuitee
J
Jennifer couple ca
10
2026-08-24 via Nuitee
H
Holly-Anne family_with_children ca
10
We look forward to our visit next year.
Pros:

The breakfast was very good we really enjoyed it.

2026-08-23 via Nuitee
M
McConnell solo_traveller ca
10
Pros:

Very clean and staff was wonderful

Cons:

There is nothing we didn't like

2026-08-22 via Nuitee
A
Amber solo_traveller ca
10
2026-08-18 via Nuitee
J
JEAN-JACQUES couple ca
9
Y retournerai si j'en avais l'occasion.
Pros:

Le dîner chez Myra's, la piscine, les deux personnes très sympas à la réception.

Cons:

La moquette dans la chambre un peu viellotte

2026-08-17 via Nuitee
S
Scott family_with_children us
1
AVOID
Cons:

My family walked into our room and were taken aback by the smell of smoke, flies, and hair on a pillow. We turned around and left the hotel. It has been impossible to speak with staff since as we have attempted to gain a refund. Calls to managers have gone unanswered. Corporate at Booking.com and BW say they cannot help. Avoid.

2026-08-09 via Nuitee
S
Suzy extended_group ca
7
Pros:

There were a few things, that were inconvenient at the time , such as the key maker being broken so the staff were helpful

2026-07-24 via Nuitee
J
Josh solo_traveller ca
8
2026-07-24 via Nuitee
B
Beth solo_traveller ca
8
2026-07-12 via Nuitee
O
Oughtred couple ca
8
Pros:

The location, the staff and the grounds

2026-07-08 via Nuitee
A
avranc1 family_with_children ca
9
Pros:

Excellent breakfast.
Very comfortable bed. Loved the shampoo and conditioner

2026-07-08 via Nuitee
J
Janet couple ca
8
Pros:

Breakfast was good…..pleasant room

2026-07-06 via Nuitee
E
Erin solo_traveller ca
8
A nice stay overall for a decent price.
Pros:

The room was comfortable and staff were friendly.

Cons:

Building facilities are a bit dated.

2026-07-05 via Nuitee
P
Prashant extended_group ca
1
not worth the money
Pros:

staff is nice.

Cons:

This was one of the most disappointing hotel stays I have ever experienced. I chose this hotel expecting a comfortable and relaxing stay, but it turned out to be the complete opposite. The property is in desperate need of a full renovation and proper maintenance.

The only positive aspect of my stay was the staff. They were polite, friendly, and tried their best, but unfortunately, they cannot make up for the terrible condition of the hotel.

The room was in very poor shape. The walls looked extremely old, with wallpaper peeling off in several places. The lighting was so dim that the room felt gloomy and uncomfortable, making it difficult to see properly, especially at night. The carpets were absolutely filthy, with what appeared to be vomit stains in multiple areas. There was also a strong, unpleasant odor throughout the room that never went away.

The bathroom was incredibly small and felt unsafe to use. The bathroom door barely opened or closed properly, which was frustrating. To make matters worse, the bathroom fixtures were clearly worn out—the covers on the faucet handles were cracked and falling apart, showing just how neglected the room has become.

Sleeping was nearly impossible because the air conditioner did not work properly. Instead of maintaining a comfortable temperature, the fan kept shutting off throughout the night, causing the room to become warm and forcing me to wake up repeatedly. After paying for a hotel room, I expected a good night’s sleep, but that simply didn’t happen.

I was also surprised that there was no complimentary drinking water provided in the room, which is a basic amenity offered by many hotels.

The breakfast was acceptable but very mediocre. While the food itself tasted fine, there was very little variety, and the selection was disappointing. There were no hot breakfast options available, making the meal feel incomplete and far below what I expected from a hotel.

2026-07-05 via Nuitee
J
Jeff couple ca
9
2026-07-04 via Nuitee
L
Lee couple ca
8
2026-06-26 via Nuitee
J
Janet family_with_children ca
8
very nice and quite affordable
Pros:

pretty nice. a bit of an upgrade from the usual Super 8. comfort inn etc

2026-06-26 via Nuitee
B
Brenda family_with_children ca
9
Very comfortable
Pros:

Great breakfast and friendly staff

2026-06-25 via Nuitee
S
Sarah family_with_children ca
4
Under Construction
Pros:

Friendly staff

Cons:

Currently under construction and no where during booking did it tell you that. Our floor was a construction mess; drywall mud all over the hallway floor, drywall dust everywhere...etc. Hotel is outdated and poorly laid out.

2026-06-25 via Nuitee