Sure Hotel by Best Western Annecy

Hotels
•
Best Western
8 (124 reviews)
138 Rue Des Pâquerettes, Annecy, Haute-Savoie, 74960 , Annecy , FR
33-4-50674234

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Pets allowed

Facilities

Meeting rooms
Full-service spa
Arcade/game room
Electric car charging station
Free WiFi
24-hour front desk
Terrace
Luggage storage
Elevator
Breakfast available (surcharge)
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Good breakfast
Cons:
Limited cleanliness
Room size
Service inconsistency

Categories

Cleanliness
6.46
Room had dust on the walls, indicating a lack of thorough cleaning.
Service
7.93
Mixed feedback on service with some positivity but noted instances of unresponsiveness.
Location
9.47
2 min. walk to tram and free airport shuttle was convenient.
Room Quality
7.42
Rooms are nice but noted as small and had issues like a non-opening window.
Amenities
7.95
Breakfast was excellent but considered expensive.
Value for Money
8.91
Overall decent price for the experience provided.
Food and Beverage
7.46
Breakfast options were good but lacked variety and freshness.
Overall Experience
8.43
Good experience overall, but improvements needed in cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:46

Property Description

Luxurious Spa
Indulge in a relaxing experience at the full-service spa offered by the hotel.

Dining and Entertainment
Savor delicious meals at the restaurant and unwind with a drink at the bar/lounge.

Convenient Amenities
Benefit from complimentary wireless internet, arcade/game room, and free parking during your stay.

Book your stay at Sure Hotel by Best Western Annecy today for a delightful experience in Annecy!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ATH

Property Policies

  • Children and extra beds

    No rollaway/extra beds available

  • Sustainability Certifications

    Green Key (Foundation for Environmental Education)

  • Pets

    Pets allowed

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

8
Based on 124 reviews
Cleanliness: 6.46
Service: 7.93
Location: 9.47
Room Quality: 7.42
Amenities: 7.95
Value for Money: 8.91
Food and Beverage: 7.46
Overall Experience: 8.43
F
Francoise
10
Pros:

During a busy period this hotel offered what we needed: a room for 4 adults and a room for 1 adult. Nice staff. Not very far from center. Close to highways and attractions on the West of Annecy (gorges du Fier, etc)

2025-10-02 • via Nuitee
R
Raphaël
6
Pros:

Superbe hôtel
Mais chambre sous les toits, pas du tout à la hauteur de l’établissement
Trop mal insonorisé

2025-10-01 • via Nuitee
M
Monica
8
Pros:

A atendente Jéssica falava português, nascida em Portugal e foi muito gentil e prestativa. Fez pesquisa de restaurantes para nós com ótimas sugestões.
Muito obrigada.

2025-09-28 • via Nuitee
C
cheng • family
6
Pros:

room is very small.

2025-09-11 • via Nuitee
A
Alicia
10
Pros:

Parfait, de l’accueil au petit déjeuner dîner et départ tout a été parfait le service la chambre la propreté le personnel

Chaise haute proposer pour ma fille le lit bébé directement préparé dans la chambre à notre arrivé tout le confort été prêt

2025-09-05 • via Nuitee
S
STEFANO • friends
6
Pros:

Personale al ricevimento poco empatico e poco collaborante.

2025-09-04 • via Nuitee
K
Karen • family
10
Pros:

2 min. walk to catch tram into town. free airport shuttle was convenient. Nice rooms. comfortable bed. Breakfast looked nice, but was expensive, so we did not buy. We were also given free ticket to use on public transportation in Geneva. This was very convenient.

2025-08-09 • via Nuitee
P
Pasquale
6
Plus que moyen
Pros:

Niveau propreté peut mieux faire et niveau service petit déjeuner aussi …. Buffet sans fruits , 2 croissants qui se battent en duel …. Je suis passé 3 fois pour prendre des œufs brouillés (poêle tjs vide ) sans que le personnel ne s’en rende compte …. Des va et viens continus alors qu’il n’y avait pas grand monde lors de mon passage . Dommage du peu de conscience professionnelle!!!!

2025-08-06 • via Nuitee
P
Peder
8
Fremragende til prisen
Pros:

Udmærket hotel til prisen. Rent og pænt. Virkelig god morgenmadsbuffet og et hjælpsomt og venligt personale.

2025-08-05 • via Nuitee
N
Nancy • partner
10
Pros:

Room was nice and quiet. Breakfast was excellent. Also included a happy hour. Very nice touch!

2025-08-03 • via Nuitee
B
Bastien
8
Tres bien
Pros:

Facile d’accès, acceuil tres bien ,calme la nuit. Tres propre.Petit dejeuner tres bien. Il manquerait peut etre un frigo dans la chambre et place de parking un peu etroit

2025-08-01 • via Nuitee
B
Bart
8
Fantastisch ontbijt en heel erg netjes
Pros:

Degelijk hotel met fantastisch ontbijt.
Heel proper en net. Enkel een kamerbreed tapijt op de slaapkamer (tapispleine) 'daar Hou ik persoonlijk niet zo van. Maar verder perfect

2025-07-16 • via Nuitee
B
BEYSSAC
4
Pros:

La chambre avait bcp de poussière sur les murs.
Sur les 3 lits un petit recoin ou il y avait un lit une place pas de prise.
La chambre avait un vélux qui ne s'ouvre pas.
Qualité orix vraiment pas top.

2025-07-12 • via Nuitee
M
Michael • family
4
Pros:

No hot water. Room small. Freshly painted (good, but still strong smell of paint). Staff friendly.

2025-07-03 • via Nuitee
D
Daniel
8
Pros:

BIEN

2025-06-19 • via Nuitee
P
Philippe • partner
8
Pros:

too many people smoking in front of hotel

2025-06-19 • via Nuitee
C
Christine
8
Pros:

Das Zimmer war sehr sauber. Und das Frühstück war sehr reichhaltig. Es hat an nichts gefehlt.

2025-06-09 • via Nuitee
R
Rolf
8
Pros:

Foi tudo bom. Ficamos 2 noites.

2025-06-03 • via Nuitee
R
Rudolf Ludwig
8
Für eine Nacht ok
Pros:

Für eine Nacht auf Montage kann ich nicht viel sagen. War okay.

2025-05-26 • via Nuitee
J
Jodi
10
Charming chalet-style hotel
Pros:

Adorable chalet-style hotel with exceptional service. Attentive, friendly staff. Recently remodeled it is quite charming.

2025-05-22 • via Nuitee