Holiday Inn Express & Suites Chicago West - St Charles by IHG

Hotels
•
Holiday Inn Express
8.7 (331 reviews)
155 38th Avenue , Saint Charles , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean and friendly staff
Great location
Good breakfast varieties
Cons:
Issues with cleanliness
High price for some amenities

Categories

Cleanliness
7.94
Several reviews mention issues with cleanliness, particularly in the rooms and bathrooms.
Service
9.41
Most reviews praise the staff for being very friendly and accommodating.
Location
9.45
Reviews consistently emphasize the great location near restaurants and convenience.
Room Quality
8.4
Generally positive sentiment, with some concerns about maintenance and cleanliness.
Amenities
8.43
Some mentions of good breakfast options, though some amenities were highlighted as needing improvement.
Value for Money
7.89
Comments indicated that some felt the pricing was high relative to the experience.
Food and Beverage
8.94
Multiple positive mentions regarding the breakfast and overall food options.
Overall Experience
9.11
The overall experience was reported as good, with various highs and lows.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 23:13

Property Description

Convenient Location
This St. Charles, Illinois hotel is conveniently situated across from the Charlestowne Mall, perfect for shopping enthusiasts. Explore the nearby attractions with ease.

Comfortable Accommodations
Relax in well-equipped guest rooms featuring cable TV, free Wi-Fi, a microwave, and a fridge. Enjoy a comfortable stay with all the necessary amenities at Holiday Inn Express Saint Charles.

Delightful Amenities
Start your day with a delicious continental breakfast including waffles and fresh fruit. Unwind with free coffee and cookies in the lobby. Take advantage of the fitness center and launderette facilities during your stay.

Book your stay now at Holiday Inn Express Saint Charles for a memorable and convenient experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that the hot tub and pool are currently closed until further notice. Additionally, the property is undergoing construction during business hours. The property apologizes for any inconveniences or disturbances this may cause.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 331 reviews
Cleanliness: 7.94
Service: 9.41
Location: 9.45
Room Quality: 8.4
Amenities: 8.43
Value for Money: 7.89
Food and Beverage: 8.94
Overall Experience: 9.11
J
Jason • family_with_children • us
10
2026-03-23 • via Nuitee
P
Palak Kumar • family_with_children • us
10
Pros:

Good breakfast clean room
Accomplish sleep in this room

2026-03-21 • via Nuitee
G
Giovanni • family_with_children • us
10
Pros:

Personal muy amable el desayuno muy rico

Cons:

Me asignaron la abitacion donde estaban los ductos del aire y cada vez que prendia asia mucho ruido y despertaba

2026-03-16 • via Nuitee
L
Leslie • couple • us
6
2026-03-14 • via Nuitee
H
Hayslip • family_with_children • us
10
Pros:

The room was clean! The beds were really comfortable.

2026-01-30 • via Nuitee
N
Navas • family_with_children • us
10
2026-01-20 • via Nuitee
C
Craig • couple • us
8
Pros:

The size of the room was comfortable. The coffee maker was so nice. Usually in-room coffee leaves a lot to be desired. The broken clock was replaced quickly.

Cons:

The condition of the bathtub and caulking was very poor. The toilet seat was loose and I was unable to tighten it. The toilet base looked very dirty.Both mornings the oatmeal was watery.

2026-01-19 • via Nuitee
V
victor • family_with_children • us
10
Came with my family and kids. It was perfect for us.
Pros:

Breakfast was very fresh and tasty.

Cons:

Everything was excellent

2026-01-19 • via Nuitee
A
Ann • couple • us
2
2026-01-07 • via Nuitee
T
Tenisha • solo_traveller • us
10
Very quiet and relaxing
Pros:

It was nicely decorated and courteous people

Cons:

A little less cheaper

2026-01-05 • via Nuitee
T
Tiara • family_with_children • us
8
2026-01-02 • via Nuitee
W
Williams • extended_group • us
9
It was very family oriented.staff was amazing
2025-12-20 • via Nuitee
C
Crowell • family_with_children • us
6
Pros:

Not much of anything

Cons:

They lost my res

2025-12-06 • via Nuitee
T
Terry • family_with_children • us
9
2025-11-29 • via Nuitee
B
Brian • couple • us
6
Fair/ good
Cons:

Did not see any type of vacuum being used only lint type rollers to clean carpets.
Not GHP status .

2025-11-06 • via Nuitee
D
Dee • couple • us
8
2025-10-16 • via Nuitee
D
Dee • couple • us
8
We stayed here for a full week. The hotel is fully staffed and comfortable.
Pros:

This was a clean, apparently safe location surrounded by restaurants both casual and fine dining. The Fox River Valley is lovely.

2025-10-12 • via Nuitee
J
Jane • couple • us
10
Pros:

All good

Cons:

All good

2025-10-09 • via Nuitee
M
Midgett • family_with_children • us
10
I enjoyed spacious andclean
Pros:

Excellent

Cons:

The time if check in/out accommodating the earlier arrival

2025-10-08 • via Nuitee
T
Theresa
6
Pros:

Hotel was fine! Front desk woman was less than friendly upon check in and through out the stay; didn’t seem like a place that welcomed families.

2025-10-02 • via Nuitee