Holiday Inn Express & Suites Chicago West - St Charles by IHG

Hotels
•
Holiday Inn Express
8.7 (357 reviews)
155 38th Avenue , Saint Charles , us
+1 630-587-6564

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean and friendly staff
Great location
Good breakfast varieties
Cons:
Issues with cleanliness
High price for some amenities

Categories

Cleanliness
7.94
Several reviews mention issues with cleanliness, particularly in the rooms and bathrooms.
Service
9.41
Most reviews praise the staff for being very friendly and accommodating.
Location
9.45
Reviews consistently emphasize the great location near restaurants and convenience.
Room Quality
8.4
Generally positive sentiment, with some concerns about maintenance and cleanliness.
Amenities
8.43
Some mentions of good breakfast options, though some amenities were highlighted as needing improvement.
Value for Money
7.89
Comments indicated that some felt the pricing was high relative to the experience.
Food and Beverage
8.94
Multiple positive mentions regarding the breakfast and overall food options.
Overall Experience
9.11
The overall experience was reported as good, with various highs and lows.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 23:13

Property Description

Convenient Location
This St. Charles, Illinois hotel is conveniently situated across from the Charlestowne Mall, perfect for shopping enthusiasts. Explore the nearby attractions with ease.

Comfortable Accommodations
Relax in well-equipped guest rooms featuring cable TV, free Wi-Fi, a microwave, and a fridge. Enjoy a comfortable stay with all the necessary amenities at Holiday Inn Express Saint Charles.

Delightful Amenities
Start your day with a delicious continental breakfast including waffles and fresh fruit. Unwind with free coffee and cookies in the lobby. Take advantage of the fitness center and launderette facilities during your stay.

Book your stay now at Holiday Inn Express Saint Charles for a memorable and convenient experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that the hot tub and pool are currently closed until further notice. Additionally, the property is undergoing construction during business hours. The property apologizes for any inconveniences or disturbances this may cause.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

8.7
Based on 357 reviews
Cleanliness: 7.94
Service: 9.41
Location: 9.45
Room Quality: 8.4
Amenities: 8.43
Value for Money: 7.89
Food and Beverage: 8.94
Overall Experience: 9.11
S
Sara • extended_group • us
9
2026-08-15 • via Nuitee
A
AJM • solo_traveller • us
9
2026-08-14 • via Nuitee
I
Issa • family_with_children • us
8
2026-07-24 • via Nuitee
C
Casey • couple • us
8
2026-07-20 • via Nuitee
Y
Yussuf • family_with_children • us
8
Pros:

Everything

2026-07-20 • via Nuitee
Y
Yussuf • family_with_children • us
7
Pros:

smell of coffee in the morning

Cons:

none at this time

2026-07-10 • via Nuitee
A
Amanda • couple • us
8
2026-06-14 • via Nuitee
A
Anthony • family_with_children • us
8
2026-06-10 • via Nuitee
R
Richard • couple • us
8
2026-06-10 • via Nuitee
B
Brad • family_with_children • us
9
2026-06-10 • via Nuitee
B
Bodo • solo_traveller • ch
8
Good hotel. friendly staff
Pros:

Good Hotel. I only stayed one night but was satisfied.

2026-05-25 • via Nuitee
J
John • solo_traveller • us
9
2026-05-25 • via Nuitee
N
Nicole • couple • us
10
2026-05-22 • via Nuitee
J
Joshua • solo_traveller • us
9
Cons:

Mattress was hard

2026-05-18 • via Nuitee
C
Christy • solo_traveller • us
8
Pros:

Omelets at breakfast, pool area clean and inviting, overall decor nice. Beds were comfortable.

Cons:

Peeling wallpaper in the bathroom, paint stains in the shower pan.

2026-05-17 • via Nuitee
C
Christy • solo_traveller • us
9
2026-05-06 • via Nuitee
A
Angelique M • couple • us
1
I won’t become a member of such a group of hotels. My expectations for staying at an hotel is greater than my own home
Pros:

Location

Cons:

Lack of cleanliness and nonchalance of staff!!!

2026-04-21 • via Nuitee
P
Paulo • solo_traveller • us
10
2026-04-17 • via Nuitee
D
Deenoel • solo_traveller • us
10
Pros:

Breakfast

Cons:

No toys

2026-04-15 • via Nuitee
H
holland • solo_traveller • us
6
2026-04-14 • via Nuitee