ABode Canterbury

Hotels
Brownsword Hotels
7.8 (3897 reviews)
30-33 High St , Canterbury , gb

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Convenient location
Polite staff
Good breakfast
Cons:
Outdated room decor
Heating issues
Musty smell in some rooms

Categories

Cleanliness
7.55
There were mentions of cleanliness issues, particularly with outdated decor in some rooms.
Service
8.55
Hotel staff were very polite and helpful, contributing positively to the experience.
Location
9.05
Guests frequently mentioned the excellent and convenient location.
Room Quality
7.05
Room quality was criticized for being a bit outdated and having issues like cold bathrooms.
Amenities
7.55
Amenities were mentioned but had some shortcomings, such as a lack of fridges and heating.
Value for Money
7.05
Some guests felt that the prices did not match the quality of rooms and services.
Food and Beverage
7.55
Food quality was highlighted positively, though some criticism existed for the breakfast service.
Overall Experience
8.05
Overall experience was good, with positive sentiments outweighing the negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-13 09:22

Property Description

Historic Location and Award-Winning Dining
Nestled within Canterbury’s ancient city walls, ABode Canterbury stands a stone's throw away from the iconic Canterbury Cathedral. Indulge in the culinary delights of the award-winning County Restaurant and unwind with creative drinks at the lively cocktail bar.

Luxurious Accommodation
Experience luxury at its best in the elegant rooms of Abode Hotel Canterbury. Each room boasts a lavish en-suite bathroom with a rejuvenating monsoon shower, a flat-screen TV with satellite channels, and complimentary Wi-Fi. Enjoy a cup of tea with the provided facilities and pamper yourself with bespoke luxury toiletries.

Vibrant Surroundings and Attractions
Immerse yourself in the vibrant atmosphere of the pedestrianised High Street, surrounded by charming shops and cafés. Explore the nearby Canterbury Tales attraction or take a short drive to the Dover Docks. Your unforgettable Canterbury experience awaits at ABode Canterbury.

Important information:

Parking is available for GBP 25 per day on a first come first served basis. Parking is limited.

The hotel is located on the pedestrianized High Street, with access by car at Stor Street. Please notify the hotel in advance if you require disability access.

If using a Sat Nav, please enter postcode CT1 2NR.

If the car park is full, then there are council car parks around the city or park and ride locations available. Please feel free to take your luggage to the reception desk, which will happily look after it while you park your car.

The name on the credit card used for the booking should correspond to the guest staying at the property.

Guests who are making a reservation on behalf of another guest must contact the property.

When booking 5 rooms or more, or 10 room nights or more, different policies and additional supplements may apply.Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Location

Guest Reviews

7.8
Based on 3897 reviews
Cleanliness: 7.55
Service: 8.55
Location: 9.05
Room Quality: 7.05
Amenities: 7.55
Value for Money: 7.05
Food and Beverage: 7.55
Overall Experience: 8.05
C
Chris march solo_traveller gb
10
2026-08-29 via Nuitee
C
C.H couple nl
8
Geweldig
Pros:

De locatie, de kamer, ontbijt

2026-08-29 via Nuitee
G
Graeme couple nz
8
Very comfortable, central accommodation. Recommended.
Pros:

Its location was fantastic.

2026-08-29 via Nuitee
T
Tanya extended_group gb
9
2026-08-29 via Nuitee
R
Renee Pearce solo_traveller gb
1
All round awful stay.
Pros:

stayed there for 1 night on 11th July 2026. paid extra for am upgrade room. Expecting no carpet in the room. but that request was disregarded. Not even an apology. The room they gave us was unacceptable. Small room. one towel.2 pillows although we requested 2 each. it was more set up for a member of staff bedroom than for guests. it was set up for a single person. there were no facilities or information as you would expect a guest to receive. ie mealtimes fire exit sighs. The bathroom had holes in the bath panels. and the bathroom floor.i did complain to the hotel staff at reception but they couldn't move us to another room as it was fully booked. was informed that although we paid for a room upgrade. it didn't include a non carpeted room as we didn't pay enough to receive that. we were not informed of this when we booked. what was the point of making requests on the booking form if nothing available. I sent an email to the hotel with my complaints including photos. I can send a copy to you. I have never to this day received a response from the management Have been totally ignored. I would not recommend anyone to stay here. Disgusting and unprofessional treatment by the management

Cons:

As above
Unprofessional hotel manager. Reception staff asked me to e mail the hotel with my complaints. it would be forwarded to the hotel manager and he would respond. but nothing received.
wemt to the resturant for an eveningesl.smd was informed kitchen had closed by 8 pm on a Psaturday night. No.plant based options for breakfast.

2026-08-29 via Nuitee
A
Anika couple de
7
2026-08-29 via Nuitee
K
Karen solo_traveller gb
10
Pros:

The hotel and staff were excellent. Staff were attentive, professional and so helpful. Our 2 dogs were also well catered for.

Cons:

There wasn't anything not to like!

2026-08-29 via Nuitee
J
jonathan couple gb
8
Pros:

Great location

Cons:

Na

2026-08-28 via Nuitee
C
Claire extended_group gb
9
Very pleasant.
Pros:

Bed was comfy and room was clean. Good facilities.
Great location.
Very helpful and friendly staff.

Cons:

Breakfast was a little confusing.

2026-08-28 via Nuitee
J
Julie couple gb
8
2026-08-27 via Nuitee
M
Mac couple nz
8
A good choice.
Pros:

A good location close to the cathedral and right on the main shopping street. Close to good restaurants.

Cons:

Breakfast buffet was limited and below par for the quality of the hotel. Cooked food was excellent but pricey.

2026-08-27 via Nuitee
S
Stefan couple nl
5
Matig hotel op uitstekende locatie
Pros:

De locatie is uitstekend, midden in het centrum van Canterbury

Cons:

Het ontbijt dat via Booking.com inbegrepen was, was zeer beperkt. Voor een fatsoenlijk ontbijt moesten we bijbetalen.
De badkamer was niet echt heel schoon en de temperatuur van de douche kon niet goed worden ingesteld, de douche was eigenlijk altijd te warm.
Het hele hotel geeft een beetje de indruk van 'vergane glorie'.

2026-08-27 via Nuitee
N
Nickels couple gb
9
Beautiful hotel, lovely room , perfect location definitelywill return
Pros:

Perfect location

Cons:

Continental breakfast, you only got to pick the one item off the menu , usually you help yourself to what you would like , had a cooked breakfast on our last day, was delicious, 11 pounds for 8 items

2026-08-27 via Nuitee
S
Solatium_ solo_traveller gb
8
2026-08-27 via Nuitee
C
Conor couple gb
10
2026-08-26 via Nuitee
A
Austin couple gb
8
Small but convenient
Pros:

Very central on the main strip. Loads of shops for your needs (food, drink, clothes, technology etc)

Cons:

The sockets are not modern as I had to buy a USB C plug to charge my phone but that is it.

2026-08-26 via Nuitee
A
Andres couple gb
10
2026-08-26 via Nuitee
D
Denise couple gb
4
2026-08-26 via Nuitee
W
whyte solo_traveller gb
10
Pros:

The staff very good

Cons:

Everything is good

2026-08-25 via Nuitee
A
Ann solo_traveller gb
7
Spoilt by bathroom
Pros:

Location . Very comfy beds

Cons:

The bathroom in 103 was awful…worst I have ever had. Shower over bath without grab rail.
Lightning was dreadful … towels hung immediately above toilet! & noisy plumbing. !

2026-08-25 via Nuitee