Windsor Excelsior Copacabana

Hotels
•
Windsor
8.4 (4327 reviews)
Avenida Atlântica, 1800 , Rio de Janeiro , br

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good food quality
Beautiful views
Cons:
Cleanliness issues
Old and outdated rooms
High price for quality

Categories

Cleanliness
7.9
Complaints about mold and lack of cleanliness in several areas.
Service
8.4
Generally friendly staff, but some inconsistency in service and responsiveness.
Location
9.4
Repeatedly mentioned as excellent and unbeatable.
Room Quality
7.4
Rooms described as outdated with issues such as poor air conditioning.
Amenities
8.4
Amenities present but some aspects, like breakfast and pool size, need improvement.
Value for Money
7.9
Comments suggest pricing may not match hotel condition and offerings.
Food and Beverage
8.9
Food rated highly in terms of quality, enjoyable dining experience.
Overall Experience
8.9
Overall positive experience overshadowed by a few notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:33

Property Description

Breathtaking Views and Luxurious Amenities

Panoramic Ocean Views: Windsor Excelsior offers stunning views of Copacabana beach and the iconic Sugarloaf mountain, providing a picturesque backdrop for your stay.

Rooftop Retreat: The rooftop terrace boasts a refreshing pool, a stylish bar, and a well-equipped gym, allowing guests to relax while taking in the mesmerizing scenery.

Elegant Rooms and Culinary Delights

Tasteful Accommodations: The rooms at Windsor Excelsior are tastefully decorated, spacious, and bright, offering modern amenities such as air conditioning, cable TV, WiFi, and minibar. Some rooms even feature sea views and a luxurious hot tub.

Culinary Excellence: Indulge in a tropical breakfast overlooking the sea, and savor Brazilian and international specialties for lunch and dinner at the on-site restaurant.

Wellness and Convenience

Relaxation Oasis: Unwind at the dry and steam sauna units located next to the fitness center, providing the perfect rejuvenating experience after a day of exploration.

Ready to experience luxury and comfort by the beach? Book your stay at Windsor Excelsior Copacabana now!

Important information:

* The hotel offers rates with or without breakfast.

* Note that breakfast prices available at the time of booking are prices per day and per person.

* Please note the booking confirmation voucher. If the voucher informs that there is no meal plan linked to the reserved room, it means that the reservation does not include breakfast. In this case, this service is available as an extra service and must be paid directly at the hotel. Costs are charged per day and per person.

* Please note that the 10% service fee is not included in the reservation price and is charged at check-in for reservations with a refundable policy or charged at any time for reservations with a flexible/nonrefundable policy.

* The hotel reserves the right to charge the entire stay including 10% service charge at any time after booking in cases of flexible/nonrefundable policy.

* Regarding the request for reversals of undue charges, the guest must contact the hotel directly.

* The hotel accepts cash (in cash), debit card (national cards) or credit card (Visa, Mastercard, Amex and Elo - national or international) as payment methods. We do not accept checks as a form of payment.

* In cases of payment in installments, only credit cards issued in Brazil will be accepted. Extra hosting costs cannot be paid in installments under any circumstances.

* Crib or extra bed are available subject to hotel availability. Only in cases of reservations made for a triple room, crib or extra bed is confirmed.

* According to art. 82 of the Statute of the Child and Adolescent, accommodations of minors under 18 requires the accompaniment of a parent or legal representative. The minor must present the identity card or birth certificate as well as written authorization from those responsible and authenticated by a notary.

* Arrivals expected in the morning, before the regular check-in time (ECI), pre-registration will be necessary, which guarantees the availability of the apartment upon the guest's arrival and will imply a full charge of one more night. For check-outs before 6:00 pm, we will charge an additional 50% (LCO) of the full daily rate and 100% (LCO) for departures after 6:00 pm. Prior consultation with the hotel regarding availability is required.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NCE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    Children up to and including 10 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    No parking available.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.4
Based on 4327 reviews
Cleanliness: 7.9
Service: 8.4
Location: 9.4
Room Quality: 7.4
Amenities: 8.4
Value for Money: 7.9
Food and Beverage: 8.9
Overall Experience: 8.9
P
Paula Cintia • solo_traveller • ar
8
2026-05-30 • via Nuitee
P
Pedro • couple • br
8
2026-05-30 • via Nuitee
C
Cliodna • extended_group • ie
10
2026-05-30 • via Nuitee
G
Gustavo • couple • ar
9
2026-05-30 • via Nuitee
C
CLAUDIA • couple • br
6
Localização inquebrável
Pros:

Atendimento em geral

Cons:

Horário limpeza, 15h ainda sem fazer.

Horário checkin e checkout. Diferentemente dos demais hotéis , ter dois horários para cada, tipo início da manhã e início da tarde.

2026-05-30 • via Nuitee
V
Virgínia Müller • couple • br
9
Localização e vista maravilhosas
Pros:

A localização é excelente, o quarto confortável, café da manhã gostoso, vista linda.

Cons:

Falta agilidade para o check in, o barulho do elevador e do ar condicionado perturbam um pouco.

2026-05-29 • via Nuitee
A
Antonio • solo_traveller • es
9
Good option to stay in Copacabana
Pros:

The staff is really helpful.

Both the room and the bed are big and comfy.

2026-05-28 • via Nuitee
F
Francisco Stefani • family_with_children • br
10
Hotel tem uma localização perfeita! Fora limpeza e atendimento.
Pros:

Tudo perfeito !!

2026-05-28 • via Nuitee
J
Juliane • solo_traveller • br
9
2026-05-27 • via Nuitee
C
Chris Time • family_with_children • ar
10
Excelente y super Recomendable
Pros:

la ubicacion es excelente, Sabrina y Matias x la mañana y por la tarde han sabido tratarnos con especial cariño a mi y toda mi famila, con esmero y dedicacion siempre, siempre resolviendonos todo, todo, y dandos los todos los gustos. muchas muchas gracia!!!

Cons:

la temperatura de la piscina, muy muy fria, la comida del buffet del rooftop poco variado, pero rico, y buena calidad!

2026-05-27 • via Nuitee
R
Rosa Anna Maria • couple • it
10
Tutto di gran classe
Pros:

Posizione perfetta

2026-05-27 • via Nuitee
E
Eduardo • solo_traveller • br
9
Show da Loba
Pros:

Café da manhã, localização..

Cons:

Apartamento pequeno

2026-05-26 • via Nuitee
V
Viviana • family_with_children • cl
9
muy bien ubicado
Pros:

excelente la variedad en el desayuno

Cons:

se escucha mucho el ruido de las habitaciones de arriba y de al lado

2026-05-25 • via Nuitee
A
Antonio • solo_traveller • br
9
Voltarei!
Pros:

Muito bom! O hotel é excelente, limpo, confortável e bem localizado.

Cons:

Room service não tinha 90% dos itens listados e ainda trouxe um misto quente “frio”.

2026-05-25 • via Nuitee
N
Neury • couple • us
10
Expertacular.
Pros:

Me gustó absolutamente todo el servicio 10/10 los empleados fueron muy amables durante mi estadía.

Cons:

Nope

2026-05-25 • via Nuitee
V
vanessa • solo_traveller • br
10
Pros:

Foi tudo perfeito desde da hora da chegada, funcionários atenciosos ,quartos com limpeza impecável.

Cons:

Só achei um absurdo ser cobrado 16,90 por 300 ml solicitado pra uma criança.

2026-05-24 • via Nuitee
L
Lorena Liliana • solo_traveller • ec
6
Mejorar la higiene en sus habitaciones
Pros:

La excelente ubicación y la atención del personal en recepción muy amables y diligentes

Cons:

La higiene en la habitación deja mucho que desear, debería ser con mas detalle solo la hacen superficial

2026-05-24 • via Nuitee
L
Lorena Liliana • solo_traveller • ec
6
Mala higiene en las habitaciones
Pros:

Muy buena la atención del personal y su excelente ubicación

Cons:

La poca higiene en las limpieza de las habitaciones y la comida es regular

2026-05-24 • via Nuitee
E
Emrah • solo_traveller • tr
3
Look for an alternative
Pros:

Only the location

Cons:

So old, not renovated, remained from 80s. Staff is not friendly, no drinking water in the rooms.

2026-05-23 • via Nuitee
G
GIOVANNI B • couple • pa
5
AGRADABLE
Pros:

BUEN BUFFETT.. NO LO CAMBIARON EN LOS 5 DIAS QUE DESAYUNAMOS EN EL HOTEL

Cons:

PISCINA NO ESTA CLIMATIZADA.. ???
HUBO AMBIENTE FRIO EN NUESTRA ESTADIA..
SAUNA Y VAPOR BIEN
GYM REDUCIDO
NOS COBRARON MAS DE LO CALCULADO POR EL APP DE BOOKING POR LAS 6 NOCHES SOLICITADAS

2026-05-22 • via Nuitee