Novotel Campo Grande

Hotels
•
Novotel
7.6 (298 reviews)
Avenida Mato Grosso, 5555 , Campo Grande , br

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Localização boa
Café da manhã ótimo
Cons:
Banheiros precários
Quarto mal limpo

Categories

Cleanliness
6.1
Multiple reviews highlight issues with cleanliness, including dirty bathrooms and unclean rooms.
Service
7.6
Service was frequently criticized, particularly staff attitude and responsiveness.
Location
9.1
The location received positive mentions, being near major attractions.
Room Quality
6.6
Several reviews mention old and poorly maintained rooms, along with issues like broken furniture.
Amenities
8.6
Amenities were seen positively, with mentions of a nice common area and pool.
Value for Money
7.1
Guests felt the prices charged were high for the quality of service and cleanliness provided.
Food and Beverage
8.1
Breakfast quality was noted as good, but lacking variety.
Overall Experience
7.6
General experience was marred by service and cleanliness issues, despite some positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:29

Property Description

Luxurious Amenities
Novotel Campo Grande boasts an outdoor swimming pool, fitness centre, and garden, offering guests the perfect relaxation spot during their stay.

Family-Friendly Features
With a kids' club, children's playground, and billiards, families can enjoy quality time together at the hotel.

Convenient Facilities
From free WiFi and room service to a business centre and bar, Novotel Campo Grande ensures a comfortable and hassle-free experience for all guests.

Experience the ultimate blend of comfort and convenience at Novotel Campo Grande. Book your stay now to enjoy these fantastic amenities!

Important information:

According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents, and presented along with notarized copies of their IDs.
All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents.

Up to 2 children until 16 years old can stay free when sharing beds with parents.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGR

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.6
Based on 298 reviews
Cleanliness: 6.1
Service: 7.6
Location: 9.1
Room Quality: 6.6
Amenities: 8.6
Value for Money: 7.1
Food and Beverage: 8.1
Overall Experience: 7.6
L
Leviro • couple • br
10
2026-02-13 • via Nuitee
D
daniela • solo_traveller • br
5
Nao vale o valor cobrado
Pros:

Localizaçao

Cons:

Hotel antigo e sem manutençao nenhuma !!!

2026-02-12 • via Nuitee
M
Magna • couple • br
10
2026-01-31 • via Nuitee
E
Eduardo • solo_traveller • br
10
2026-01-30 • via Nuitee
M
Marina • family_with_children • br
10
Perfeita, voltaria várias vezes.
Pros:

Funcionários super educados, quarto impecável, banheiro e chuveiro perfeitos! A piscina era uma delicia, o restaurante do hotel também, com preço bom e café da manhã bom!!

Cons:

Um pouco distante do centro da cidade, não da para ir a pé para nada.

2026-01-27 • via Nuitee
S
Sergio • extended_group • br
8
Hotel bom.
Pros:

O café da manhã era bom, mas já fui a hoteis da mesma rede que o café era melhor.
Quanto a localização foi boa pois estava de carro, mas quem está a pé o hotel fica distante do centro.

Cons:

O que não gostei é que o corredor do primeiro andar e o quarto tinham um cheiro estranho, não era um ambiente com cheiro agradável, nada de insuportável, mas acho que o hotel deveria dar atenção a esse ponto.

2026-01-27 • via Nuitee
S
santos teixeira • family_with_children • br
7
Pros:

Cara recepcionista muito extressadao, desagradável atendeu mal tanto eu quanto um segundo cliente que chegou questionando local de estacionamento!

Cons:

Cara recepcionista pediu pra eu dar uma volta gigante com as malas! Desnecessário, poderia ter subido com a mala na mão pela escada! Cheiro de esgoto na escada! Carpe velho no corredor! Achei os dois ibis que sempre fico mais bem atendido, sao mais cordiais, com melhor custo benefício!

2026-01-26 • via Nuitee
P
Patu Da Silva • couple • br
10
Excelente
Pros:

Tudo

Cons:

Nada

2026-01-26 • via Nuitee
A
Alexandre • family_with_children • br
10
Pros:

Tudo, hotel limpo e muito confortável, localidade muito boa

Cons:

Preços altos, café da manhã caríssimo, comidas e bebidas

2026-01-26 • via Nuitee
M
Marlielle • couple • br
6
Pros:

Café da manhã

Cons:

Quartos não estavam limpos. Funcionarios sem treinamento. Falta de reposição de toalhas. Corredor repleto de pratos. Banheiro “encardido”.

2026-01-26 • via Nuitee
L
Leile • couple • br
5
Razoável, pq tomar banho com aquele chuveiro foi pessimista.
Cons:

Chuveiro precisa de reparo e a iluminação também.

2026-01-25 • via Nuitee
R
Rodrigo • couple • br
9
2026-01-25 • via Nuitee
M
Marlielle • couple • br
6
Pros:

Café da manhã

Cons:

Limpeza do quartos. O nosso quarto está sujo ao chegarmos

2026-01-25 • via Nuitee
M
MOACIR ALMEIDA FREITAS JUNIOR • solo_traveller • br
10
Pros:

Hotelaria como um todo

2026-01-24 • via Nuitee
J
Jorge • solo_traveller • us
8
2026-01-23 • via Nuitee
P
Patrick • couple • br
9
2026-01-20 • via Nuitee
L
Larissa • couple • br
8
2026-01-20 • via Nuitee
C
Carlos Artur • couple • br
7
Estadia boa, custo razoável mas podendo haver melhoras
Pros:

Café da manhã caro pelo que oferece
Ainda tomando café e os funcionários retiraram tudo devido ao horário, sensato seria não deixar ninguém entrar mais e não ir retirando as comidas
Tudo bem que tem horário mas paguei 70,40 e muitos itens já não tinham mais

Cons:

Banheiro ( box) há necessidade de instalação de barras de apoio dentro do box

2026-01-20 • via Nuitee
M
Mayra • family_with_children • br
7
Pros:

Espaço externo e área kids externa muito bons.

Cons:

Paguei o valor mais alto que o demonstrado no valor da reserva, estranhei pois já tinha um valor em mente. Após a acomodação, fui conferir e realmente tinha erro no valor. Fui até a recepção e, após algum tempo, me foi informado que extornariam o valor.
Área kids interna deixou bastante à desejar. Brinquedos avariados e com perda de função. Como estava frio, seria a opção viável para as crianças.

2026-01-19 • via Nuitee
J
João • solo_traveller • br
3
Experiencia ruim
Pros:

Localizacao

Cons:

Paguei por um quarto mais caro e estava infestado de mosquitos. O ar condicionado não funcionava e tive de pedir para mudar de quarto pois não tinha condições. O quarto que eu tinha pago era na parte mais nova do hotel e acabei voltando para a antiga.

2026-01-19 • via Nuitee