Flagstaff Gardens Hotel Melbourne

Hotels
•
Independent Collection
9 (4088 reviews)
380 William Street, Melbourne, Victoria 3000, Australia , Melbourne , au

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Comfortable bed
Cons:
Disorganization at check-in
Staff disinterest

Categories

Cleanliness
8.38
Dirty toilet seat and outdated, worn furniture mentioned in reviews.
Service
9.99
Staff is polite and helpful, though some reviews indicated disinterest from staff.
Location
9.89
Fantastic location near tourist attractions, consistently mentioned positively.
Room Quality
7.84
Rooms described as tired with outdated furniture and dirty carpets.
Amenities
8.87
Basic amenities provided but some issues with room service hours.
Value for Money
8.83
Mixed value perception due to room quality issues but decent for location.
Food and Beverage
8.88
Breakfast was lacking some items, but overall acceptable.
Overall Experience
9.35
Mixed opinions but with potential for improvement noted, especially with the change of ownership.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:46

Property Description

Convenient Location
Situated in Melbourne CBD opposite Flagstaff Gardens and Metro Station, Radisson on Flagstaff Gardens offers easy access to popular attractions like Queen Victoria Markets and Docklands.

Luxurious Amenities
This 4.5-star hotel boasts a gym, steam room, and hot tub for guests to unwind and relax during their stay. The rooms feature modern amenities including a flat-screen TV, work desk, and tea/coffee facilities.

Award-Winning Service
Recognized for its excellence, Radisson on Flagstaff Gardens was awarded Superior Accommodation Hotel of the Year in 2018. Experience top-notch service and hospitality during your visit.

Book now for a memorable stay at Radisson on Flagstaff Gardens, where luxury meets convenience and exceptional service awaits.

Important information:

Please note that all guests must sign the property’s Terms of Stay and provide a credit card on arrival for pre-authorization of $50 per night to guarantee incidentals, the pre-authorization automatically releases post check out (this might take 5-10 business days to be processed by the banks).

Please note that there is a 1.5% charge when you pay with a credit card.

Please note that there is a 3% charge when you pay with American Express and 2.5% for Diners Club.

Please note that the hotel reserves the right to pre-authorize the credit card any time after the booking is made.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 65 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 2 years old and over stay for AUD 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 4088 reviews
Cleanliness: 8.38
Service: 9.99
Location: 9.89
Room Quality: 7.84
Amenities: 8.87
Value for Money: 8.83
Food and Beverage: 8.88
Overall Experience: 9.35
B
Belinda • couple • au
7
Near train station. Friendly staff. Strong smell of sewerage in room overnight.
Pros:

Close to the train station. Restaurant onsite. Easy to get to. Larger sized room. Friendly reception staff.

Cons:

A $5 surcharge to order room service. The bathroom stank of sewerage on both nights and it seeped into the room. Enough to make your stomach turn. Very expensive for what it was but we stayed F1 weekend. There was no ‘clean my room’ tag on our door and so the room wasn’t cleaned and at over $500 per night it wasn’t great. Housekeeping knocked on our door early in the morning and we asked them to come back later but they didn’t return.

2026-03-08 • via Nuitee
B
Brandon • solo_traveller • au
10
2026-03-07 • via Nuitee
P
Phillip • family_with_children • au
10
2026-03-07 • via Nuitee
G
Graeme • extended_group • nz
8
2026-03-06 • via Nuitee
D
Deepa • solo_traveller • au
7
2026-03-06 • via Nuitee
A
Andrea • solo_traveller • it
8
2026-03-06 • via Nuitee
R
Rossi • couple • ch
9
2026-03-06 • via Nuitee
W
Wendy • solo_traveller • au
8
2026-03-05 • via Nuitee
S
Stephen • solo_traveller • gb
5
2026-03-05 • via Nuitee
I
Impje • family_with_children • nl
9
Fijne bedden en rustige kamer
Pros:

De kamer was schoon en en comfortabel

2026-03-05 • via Nuitee
K
Kimberley • solo_traveller • au
9
Pros:

Staff were lovely. Beds comfy & view amazing. The fish tacos on Tuesday room service yummo too!! Breakfast buffet good & not overly priced like other places

2026-03-05 • via Nuitee
K
Kathy • couple • au
7
Great location close to Marvel Stadium
Pros:

Friendly helpful staff
Nice location opposite the lovely gardens

Cons:

Noisy as construction going on next door

2026-03-05 • via Nuitee
S
Schörg • couple • de
10
Pros:

Sehr gut

2026-03-05 • via Nuitee
J
Jacob • couple • au
9
Good location, nice facilities, great breakfast
Pros:

Nice clean room with modern looks and appliances. Staff friendly. Breakfast was amazing and value for money

2026-03-05 • via Nuitee
D
dandan • solo_traveller • cn
5
可以接受
Pros:

位置优越乘车方便，对面有公园环境优美。服务热情

Cons:

床垫塌陷，且不能更换，特别不舒服。
早餐稍显单调

2026-03-04 • via Nuitee
T
Torsten • family_with_children • de
7
Pros:

Die Lage

Cons:

Das Frühstück, total überteuert, täglich das gleiche Angebot, eine Sorte Käse gab es nur auf Nachfrage. Eier und Speck werden stundenlang warm gehalten und nicht frisch produziert, ungenießbar.

2026-03-04 • via Nuitee
K
Kwan On • family_with_children • gb
10
2026-03-04 • via Nuitee
J
Jennie • family_with_children • au
7
2026-03-04 • via Nuitee
W
Warasit • couple • th
7
2026-03-03 • via Nuitee
M
Marcus • solo_traveller • au
8
2026-03-03 • via Nuitee