Flagstaff Gardens Hotel Melbourne

Hotels
•
Independent Collection
9 (4385 reviews)
380 William Street, Melbourne, Victoria 3000, Australia , Melbourne , au

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Comfortable bed
Cons:
Disorganization at check-in
Staff disinterest

Categories

Cleanliness
8.38
Dirty toilet seat and outdated, worn furniture mentioned in reviews.
Service
9.99
Staff is polite and helpful, though some reviews indicated disinterest from staff.
Location
9.89
Fantastic location near tourist attractions, consistently mentioned positively.
Room Quality
7.84
Rooms described as tired with outdated furniture and dirty carpets.
Amenities
8.87
Basic amenities provided but some issues with room service hours.
Value for Money
8.83
Mixed value perception due to room quality issues but decent for location.
Food and Beverage
8.88
Breakfast was lacking some items, but overall acceptable.
Overall Experience
9.35
Mixed opinions but with potential for improvement noted, especially with the change of ownership.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:46

Property Description

Convenient Location
Situated in Melbourne CBD opposite Flagstaff Gardens and Metro Station, Radisson on Flagstaff Gardens offers easy access to popular attractions like Queen Victoria Markets and Docklands.

Luxurious Amenities
This 4.5-star hotel boasts a gym, steam room, and hot tub for guests to unwind and relax during their stay. The rooms feature modern amenities including a flat-screen TV, work desk, and tea/coffee facilities.

Award-Winning Service
Recognized for its excellence, Radisson on Flagstaff Gardens was awarded Superior Accommodation Hotel of the Year in 2018. Experience top-notch service and hospitality during your visit.

Book now for a memorable stay at Radisson on Flagstaff Gardens, where luxury meets convenience and exceptional service awaits.

Important information:

Please note that all guests must sign the property’s Terms of Stay and provide a credit card on arrival for pre-authorization of $50 per night to guarantee incidentals, the pre-authorization automatically releases post check out (this might take 5-10 business days to be processed by the banks).

Please note that there is a 1.5% charge when you pay with a credit card.

Please note that there is a 3% charge when you pay with American Express and 2.5% for Diners Club.

Please note that the hotel reserves the right to pre-authorize the credit card any time after the booking is made.

Please note that Flagstaff Gardens Hotel will be undergoing a progressive refurbishment from 16 March through to mid-October 2026.

The hotel will remain operational during this time; however, some areas may be temporarily unavailable, and guests may experience intermittent noise during standard daytime working hours. All efforts will be made to minimize disruption.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 65 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 2 years old and over stay for AUD 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 4385 reviews
Cleanliness: 8.38
Service: 9.99
Location: 9.89
Room Quality: 7.84
Amenities: 8.87
Value for Money: 8.83
Food and Beverage: 8.88
Overall Experience: 9.35
P
Panospeck • couple • au
9
So good
Pros:

The room was big with a spacious king bed and the view was nice.
Perfect location for our event - would stay again

2026-05-23 • via Nuitee
S
Shaun • couple • au
10
2026-05-23 • via Nuitee
J
jose • solo_traveller • uy
10
RECOMENDABLE
Pros:

TODO MUY BIEN...DESAYUNO PODRÍA MEJORARSE PERO ESTÁ BIEN EN GENERAL

2026-05-22 • via Nuitee
J
Joey • solo_traveller • au
7
2026-05-21 • via Nuitee
A
Adele • couple • au
9
2026-05-21 • via Nuitee
T
Thi Ai Phuong • couple • vn
9
2026-05-21 • via Nuitee
L
Louise • family_with_children • au
10
Highly recommend this hotel for an affordable, comfortable stay and the food is very good.
Pros:

The hospitality is first class! The room catered for our needs and the location was perfect for our needs also but even so there are trams and railway station very close by to navigate your way around the city. The restaurant which doubles up for breakfast was a fine dining experience with again the wonderful hospitality and table service.
Thankyou

Cons:

N/A

2026-05-20 • via Nuitee
G
Gamze • extended_group • at
9
2026-05-19 • via Nuitee
G
Gamze • extended_group • at
9
2026-05-19 • via Nuitee
V
Viktorija • couple • lt
9
Pros:

Good hotel. Central location. Nice staff, prepared some meal before breakfast because last day we leaved very early. Good breakfast. No complains at all.

2026-05-19 • via Nuitee
G
Gamze • extended_group • at
9
2026-05-19 • via Nuitee
R
Robert • couple • au
8
2026-05-19 • via Nuitee
N
Nusura • solo_traveller • au
1
2026-05-18 • via Nuitee
B
Bruno • couple • fr
8
Gut für einen Stadtbesuch,
Pros:

Gute Lage, sauber

Cons:

Kein Fehler des Hotels, jedoch muss man zum Parken kreativ sein

2026-05-18 • via Nuitee
R
Rohit • couple • au
7
2026-05-18 • via Nuitee
J
Janine • couple • au
10
Pros:

Very close to trans and train stops. Next to VIC markets which was great. Great central location to stay in Melbourne

2026-05-18 • via Nuitee
B
Borislav • couple • fr
9
2026-05-17 • via Nuitee
L
Lion • solo_traveller • de
6
Pros:

Alles gut

2026-05-17 • via Nuitee
P
Phoebe Hong • solo_traveller • tw
9
2026-05-17 • via Nuitee
S
scott • solo_traveller • nz
10
Best staff I have ever seen
Pros:

Great Room but the true gem was the staff. They helped me sort a workspace and posted a left-behind jacket for me. I was very impressed

Cons:

nothing

2026-05-17 • via Nuitee