Flagstaff Gardens Hotel Melbourne

Hotels
Independent Collection
9 (4613 reviews)
380 William Street, Melbourne, Victoria 3000, Australia , Melbourne , au

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Comfortable bed
Cons:
Disorganization at check-in
Staff disinterest

Categories

Cleanliness
8.38
Dirty toilet seat and outdated, worn furniture mentioned in reviews.
Service
9.99
Staff is polite and helpful, though some reviews indicated disinterest from staff.
Location
9.89
Fantastic location near tourist attractions, consistently mentioned positively.
Room Quality
7.84
Rooms described as tired with outdated furniture and dirty carpets.
Amenities
8.87
Basic amenities provided but some issues with room service hours.
Value for Money
8.83
Mixed value perception due to room quality issues but decent for location.
Food and Beverage
8.88
Breakfast was lacking some items, but overall acceptable.
Overall Experience
9.35
Mixed opinions but with potential for improvement noted, especially with the change of ownership.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:46

Property Description

Convenient Location
Situated in Melbourne CBD opposite Flagstaff Gardens and Metro Station, Radisson on Flagstaff Gardens offers easy access to popular attractions like Queen Victoria Markets and Docklands.

Luxurious Amenities
This 4.5-star hotel boasts a gym, steam room, and hot tub for guests to unwind and relax during their stay. The rooms feature modern amenities including a flat-screen TV, work desk, and tea/coffee facilities.

Award-Winning Service
Recognized for its excellence, Radisson on Flagstaff Gardens was awarded Superior Accommodation Hotel of the Year in 2018. Experience top-notch service and hospitality during your visit.

Book now for a memorable stay at Radisson on Flagstaff Gardens, where luxury meets convenience and exceptional service awaits.

Important information:

Please note that all guests must sign the property’s Terms of Stay and provide a credit card on arrival for pre-authorisation of $50 per night to guarantee incidentals, the pre-authorisation automatically releases post check out (this might take 5-10 business days to be processed by the banks).

Please note that there is a 1.5% charge when you pay with a credit card.

Please note that there is a 3% charge when you pay with American Express and 2.5% for Diners Club.

Please note that the hotel reserves the right to pre-authorise the credit card any time after the booking is made.

Please note that Flagstaff Gardens Hotel will be undergoing a progressive refurbishment from 16 March through to mid-October 2026.

The hotel will remain operational during this time; however, some areas may be temporarily unavailable, and guests may experience intermittent noise during standard daytime working hours. All efforts will be made to minimise disruption.

We’re currently upgrading our hotel to bring you an even better stay, with improvements running through to November 2026. Some areas of the property may be affected during this period, and occasional noise may be experienced during daytime working hours. We appreciate your patience and look forward to welcoming you to enjoy the refreshed facilities.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Location

Guest Reviews

9
Based on 4613 reviews
Cleanliness: 8.38
Service: 9.99
Location: 9.89
Room Quality: 7.84
Amenities: 8.87
Value for Money: 8.83
Food and Beverage: 8.88
Overall Experience: 9.35
J
Jeanette solo_traveller au
10
Pleasantly surprised
Pros:

We where upgraded on arrival I'd originally booked a Queen room and upon check-in the Receptionist advised we had been upgraded to a King room Brand new renovated rooms and a large spacious bathroom very luxurious.

Cons:

Nothing

2026-08-08 via Nuitee
A
Adam couple au
8
2026-08-08 via Nuitee
D
David couple au
10
Absolutely wonderful
Pros:

Ok well, absolutely everything we had one of the newly refurbished rooms and it was wonderful.
We were only there for two nights but everything was perfect from the staff to the room, a special mention should go to the staff all the staff … reception, dining and housekeeping they were so nice and friendly nothing was a problem they made our short stay wonderful….

Cons:

Ok so nothing…even though they were doing some renovations and the breakfast was in a temporary dining area it was still very good and again the staff were fantastic.

2026-08-07 via Nuitee
M
Mohd Aimran Bin family_with_children au
9
Amazing stay in a value for money hotel
Pros:

good location, clean hotel, no frills. we arrived and got early check in around 12 noon. was very happy as our flight was delayed and we were tired travelling from brisbane. i dropped a request to the team via booking.com app and was told that they will try their best to accommodate. voila, it was a good ending.

Cons:

nothing much to say perhaps the breakfast can be improved. for the price we paid, perhaps the expectation can be lowered.

2026-08-06 via Nuitee
W
Wawel_Dragon solo_traveller pl
9
Pros:

Położenie obiektu tuż obok Queen Victoria Market - najtańsze pamiątki w Australii a także fajne miejsce żeby coś zjeść CBD w zasięgu spaceru tuż obok przystanek zabytkowego tramwaju linia 35 sporo atrakcji w zasięgu 15 minut spaceru. Sympatyczna i bardzo pomocna obsługa bezproblemowa przechowalnia bagażu przed check-in pani z recepcji była tak miła że zadzwoniła do nas jak byliśmy na mieście że nasz pokój jest już gotowy duża powierzchnia pokoju bardzo wygodne łóżko lodówka i zestaw do parzenia kawy i herbaty w pokoju

2026-08-05 via Nuitee
W
walter solo_traveller au
9
Pros:

Very good quality of room and bathroom at a good price. Breakfast was a pleasing plus.
Staff were fine.

Cons:

I liked it all.

2026-08-03 via Nuitee
K
Kate couple au
10
This stay was magical. Staying in this hotel truly made our stay from good to amazing.
Pros:

This place was amazing!! The staff were exceptional!! We arrived at 1am and from the minute we arrived we felt so taken care of, so welcomed, and didn’t want to leave! Truly one of the best places i’ve stayed in just because of how friendly and awesome the staff were.
We got the newly renovated rooms, they were fabulous ! The pillows were awesome.
The staff even left us a special note and gift for our stay and it truly just made our trip.
I would come back in a heartbeat !!!

Cons:

Honestly i’m am struggling to find something to give feedback on to improve. The hotel was being renovated during our stay, so i think once those are complete it will be awesome !

2026-08-03 via Nuitee
M
Michael family_with_children au
10
Very happy with our stay.
Pros:

Easy to get to, close to Marvel and friendly staff. Let us into our room earlier than expected.Will be back next year for sure.

Cons:

No complaints all good. We will look forward to the renovations being completed.

2026-08-02 via Nuitee
R
Racheal couple au
10
2026-08-02 via Nuitee
W
Weekley family_with_children au
8
2026-08-02 via Nuitee
E
Ella couple nz
10
The staff were very friendly, they were under renovations so gym facility was closed, they accomodated me by allowing us
Pros:

Close to Central City, public transport, not too far from airport.
Close to Markets.

Cons:

N/A

2026-08-02 via Nuitee
A
Anita solo_traveller au
8
2026-07-25 via Nuitee
P
Paul couple au
9
We have chosen to stay at Flagstaff Gardens on a number of occasions and will be back
Pros:

The lady at the desk has looked after us the last few times we have stayed; she is always cheerful, friendly, and gets us checked in efficiently. The room was clean and had ample space for the 2 of us. The bed is super comfy, and the 4 pillows on the bed were all great too (they have a pillow menu to choose from if the ones on the bed don't suit you), making for a great night's sleep. The shower has good water pressure. For us, the location is perfect, close to Flagstaff train station or tram stops going in any direction close by and, of course, the super short stroll to Queen Vic. Market. Close to everything in the CBD, and we found it quiet at night for a good night's sleep. <3.

Cons:

Nothing we didn't like really. They were renovating, which is great to keep the property up to date, but I do think this could be stated as a heads-up on booking.com, so you know before booking. Not a major negative, though.

2026-07-25 via Nuitee
M
Marcus solo_traveller nz
10
2026-07-25 via Nuitee
D
darwin2015 couple au
5
Breakfast was terrible sausages were boiled and tasteless, bacon was old and burnt. Toaster did not
Pros:

Breakfast was terrible

Cons:

Room was way too cramped

2026-07-24 via Nuitee
L
Lee Chiu Ping couple tw
10
Pros:

We left our jacket in our room but we got it after 2 wks. A great service !

2026-07-24 via Nuitee
G
George solo_traveller au
10
2026-07-24 via Nuitee
A
Anna couple au
8
Great location, friendly staff, great price
Pros:

Such a good location, really nice and communicative staff and check in was super easy. Easy walk from a car park and easy to get to in the city,

Cons:

The only thing issue was the rooms are no sound proof what so ever. You can hear everything from other rooms. We were woken up at 7am with someone constantly knocking or tapping on a wall which continued until we left. I thought it was construction noise but was definitely coming from either the above or next door room.

2026-07-24 via Nuitee
S
Stephen couple au
9
2026-07-23 via Nuitee
D
Davies couple au
8
2026-07-23 via Nuitee