Flagstaff Gardens Hotel Melbourne

Hotels
•
Independent Collection
9 (4088 reviews)
380 William Street, Melbourne, Victoria 3000, Australia , Melbourne , au

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Comfortable bed
Cons:
Disorganization at check-in
Staff disinterest

Categories

Cleanliness
8.38
Dirty toilet seat and outdated, worn furniture mentioned in reviews.
Service
9.99
Staff is polite and helpful, though some reviews indicated disinterest from staff.
Location
9.89
Fantastic location near tourist attractions, consistently mentioned positively.
Room Quality
7.84
Rooms described as tired with outdated furniture and dirty carpets.
Amenities
8.87
Basic amenities provided but some issues with room service hours.
Value for Money
8.83
Mixed value perception due to room quality issues but decent for location.
Food and Beverage
8.88
Breakfast was lacking some items, but overall acceptable.
Overall Experience
9.35
Mixed opinions but with potential for improvement noted, especially with the change of ownership.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:46

Property Description

Convenient Location
Situated in Melbourne CBD opposite Flagstaff Gardens and Metro Station, Radisson on Flagstaff Gardens offers easy access to popular attractions like Queen Victoria Markets and Docklands.

Luxurious Amenities
This 4.5-star hotel boasts a gym, steam room, and hot tub for guests to unwind and relax during their stay. The rooms feature modern amenities including a flat-screen TV, work desk, and tea/coffee facilities.

Award-Winning Service
Recognized for its excellence, Radisson on Flagstaff Gardens was awarded Superior Accommodation Hotel of the Year in 2018. Experience top-notch service and hospitality during your visit.

Book now for a memorable stay at Radisson on Flagstaff Gardens, where luxury meets convenience and exceptional service awaits.

Important information:

Please note that all guests must sign the property’s Terms of Stay and provide a credit card on arrival for pre-authorization of $50 per night to guarantee incidentals, the pre-authorization automatically releases post check out (this might take 5-10 business days to be processed by the banks).

Please note that there is a 1.5% charge when you pay with a credit card.

Please note that there is a 3% charge when you pay with American Express and 2.5% for Diners Club.

Please note that the hotel reserves the right to pre-authorize the credit card any time after the booking is made.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 65 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 2 years old and over stay for AUD 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 4088 reviews
Cleanliness: 8.38
Service: 9.99
Location: 9.89
Room Quality: 7.84
Amenities: 8.87
Value for Money: 8.83
Food and Beverage: 8.88
Overall Experience: 9.35
D
De Silva • solo_traveller • au
5
2026-02-14 • via Nuitee
E
Ella • couple • au
10
Comfort with veiws and great value for money!
Pros:

A beautiful building in an extremely convenient location. Easy access to the entire CBD and beyond. Room had great views of the gardens and was clean and spacious. The staff were incredibly friendly and helpful. They made our stay so comfortable. Breakfast had a lovely selection and tasted great!

Cons:

N/A

2026-02-14 • via Nuitee
B
Billie • couple • au
10
Pros:

The room was super spacious for us to prepare for our evening without being in each other's space. The breakfast buffet was delish and the restaurant felt luxurious. The restaurant view of the park and surrounding trees was what made it for us, we felt more grounded in preparation for our day ahead.

2026-02-14 • via Nuitee
M
Michael Visser • family_with_children • au
9
Pros:

Nice location short walk to victoria markets..

Cons:

68 dollars valae parking was a bit much..but it is the way to go as there is no parking near that is free..

2026-02-14 • via Nuitee
C
ceri • couple • gb
8
Pros:

We didn’t have breakfast

Cons:

It was all fine

2026-02-13 • via Nuitee
F
Fathima Afra • family_with_children • au
9
Pros:

The convenience and the rates

Cons:

Check in time being 3 pm when most hotels allow you to checkin by 12 pm. And it's mindblowing that they have the rooms ready for early chein at an extra rate of checking in early ( which is after 12 pmnand before 3pm)

2026-02-11 • via Nuitee
B
Brandon • couple • au
10
2026-02-10 • via Nuitee
K
Kelly • couple • au
10
Was lovely
Pros:

Location

Cons:

No laundry facilities

2026-02-10 • via Nuitee
N
Nora Silvia • extended_group • ar
6
No vuelvo seguro
Pros:

La ubicación
El personal del front desk

Cons:

El desayuno… pobre, malísimo y mal atendudo
Una máquina de café para mucha gente y no funciona
La leche caliente no existe
La suciedad de las habitaciones, las housekeeping solo hacen camas y reponen toallas.
Amenities escasas
No sacan la basura que no cabe en el cesto
No limpian las tapas de mesas de luz ni escritorio

2026-02-09 • via Nuitee
E
Elizabeth • couple • gb
8
2026-02-08 • via Nuitee
M
Muralikumar • family_with_children • sg
4
It was a disappointing experience overall.
Pros:

The location was quite good, as it's within easy walking distance to Queen Victoria market, Flagstaff train station and tram stop, and to coffee shops and eateries. Some of the staff were nice, especially Jaspreet at the reception counter, Romy at the breakfast place and the girl from UK at the reception place.

Cons:

The checking-in process was an unpleasant experience as the hotel did not seem to have a record of my chats with them, which had details of the agreed prices and other terms of our stay. The receptionist told us their systems are being upgraded and hence the glitch. At breakfast, we were repeatedly asked to pay for the third person when in fact we had already paid for it. The breakfast spread also did not change during our four-day stay, and offered very limited options for vegetarians. The two phones in my room did not work throughout our stay, and the hotel could not fix it. The room-cleaning was not up to the mark on some of the days. We also had to ask for coffee replenishments on more than one occasion.

2026-02-08 • via Nuitee
M
michelle • family_with_children • gb
8
Good
Pros:

Rooms clean. Helpful staff. Good location

Cons:

Received email in October to confirm. The accept cash in a areas of hotel. Day before arrival told now only cashless . So We could not use their bar or restaurant . Too short notice to get a travel card

2026-02-08 • via Nuitee
K
Kiran • couple • au
8
2026-02-08 • via Nuitee
M
Meredith • solo_traveller • au
9
2026-01-31 • via Nuitee
T
Tony • family_with_children • ie
8
Cons:

We were there an hour before check in time and after long days travel were requested to pay $40.00 to check in an hour early... not good..

2026-01-31 • via Nuitee
D
David • couple • au
8
2026-01-31 • via Nuitee
H
Harry • couple • au
9
2026-01-31 • via Nuitee
P
Phuong • solo_traveller • au
10
2026-01-31 • via Nuitee
M
Marie • couple • nz
6
A little tired, renovation starting soon
Pros:

The hotel room was a reasonable size and it had everything you needed in it. The hotel was clean and the front desk were friendly and efficient. It is a relatively decent standard, just looking quite run down now and clearly in need of the upgrade that is planned. While it is a bit of a walk from town (not hard) being opposite the gardens is nice, and the free tram stop is closeby.

Cons:

The hotel is in need of an upgrade and they are planning one this year as it has been bought. perhaps because of that it is feeling a bit run down. our hotel room had a dripping toilet and the air conditioning banged and made ticking noises that woke me up a few times. the hotel gym was nice enough, but the air con in there really isn't up to scratch and the spa and sauna are not working - and no sign or info about them, just empty and dirty, which was a bit of a let down. food in the restaurant was actually really nice, but the menu was a bit basic and the atmosphere was dated. with an upgrade i can see this being a nice play to stay.

2026-01-30 • via Nuitee
S
Samantha • family_with_children • au
2
Never to return
Pros:

The location was great, close to the Victoria Markets, and the staff that worked where the breakfast was served was lovely and that's where its ends for us.

Cons:

Service was rude and dismissive
Bed was so hard, I didn't sleep, when asked about it was told all beds were the same, so bad then, a topper was put on and the bed was much better, if only we didn't have to have the lecture about bad backs before this happened and even at check out, let me say I don’t have a bad back, so story was pointless. Told her that she didn't listen.
Breakfast what can I say, the hot breakfast was cold and I mean cold, the coffee was yuk, the pastries were great.
We found that the place wasn't Gay friendly, we were given two single beds when we booked in, even though we booked superior King room, when asked about it, girl said I don't see a problem with that.
All and all was maybe one of the worst places we have ever stayed at.
For over 400 dollars a night they need to pick up there game big time.

2026-01-30 • via Nuitee