Mercure Maitland Monte Pio

Hotels
•
Mercure
7.4 (1088 reviews)
64-74 Dwyer Street , Maitland , AU

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (including after-hours assistance)
Historic/heritage building with character
Ample parking and convenient location
Comfortable beds and some generous rooms
Some rooms had good high-pressure showers
Hotel accommodated overbookings for some guests
Cons:
Hotel under extensive renovation — many facilities closed
No breakfast/dinner/restaurant closed during renovation
Unclean issues reported: mould/mildew smell, leaks, blocked sinks
Noise and disruption from renovation and neighboring guests
Overbooking and Booking.com booking issues reported
Heating/room key and WiFi problems for some guests

Categories

Cleanliness
6.5
Mixed reports: several guests praised clean rooms, but multiple reviews cited mould/mildew smell, unclean areas, leaking taps and blocked sinks — cleanliness is below ideal while renovations continue.
Service
9.5
Consistently positive: staff repeatedly described as very friendly and helpful (including an after-hours manager), staff were able to accommodate overbookings — service is a strong point.
Location
9
Strong location and ample parking repeatedly noted; convenient for events and praised for its historic setting.
Room Quality
8.5
Mixed but generally good: several guests reported generous room size, comfortable king beds and good showers, while others experienced outdated decor, leaking showers and ventilation/lighting issues.
Amenities
6
Significant disruption from renovations: pool, gym and restaurant closed for building works and WiFi issues reported; amenities currently limited due to refurbishment.
Value for Money
7
Mixed perception: some guests felt value was acceptable when accommodated, but several called out deceptive advertising, lost money and poor condition relative to price — overall slightly below prime but recoverable.
Food and Beverage
4.5
Negative: breakfasts/dinners and the on-site restaurant were unavailable for many guests due to renovations, producing clear dissatisfaction.
Overall Experience
8.2
Mixed overall: the hotel's historic charm, location and notably good service improved many stays, but widespread renovation disruptions, occasional safety/cleanliness issues and closed facilities tempered guest experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-16 11:34

Property Description

Luxurious Amenities - Enjoy a stay at Mercure Maitland Monte Pio with access to a swimming pool, fitness centre, and lounge bar. Indulge in the comfort of rooms equipped with modern amenities like flat-screen TVs and spa baths in select suites.

Convenient Location - Situated just a short drive from central Maitland, our hotel provides easy access to popular wineries including Wyndham Estate and Bimbadgen Estate. Explore the area with attractions like Maitland Hospital within walking distance.

Culinary Delights - Start your day with a delicious breakfast at the Courtyard Restaurant and savor delectable steak and seafood dishes at The Pines Restaurant. Unwind in the evenings at the Lounge Bar with a selection of cocktails and wines.

Book your stay at Mercure Maitland Monte Pio for a memorable and relaxing experience.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
If you expect to arrive outside reception opening hours, please inform Mercure Maitland Monte Pio Hotel in advance, using the contact details found on the booking confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MTL

Location

Guest Reviews

7.4
Based on 1088 reviews
Cleanliness: 6.5
Service: 9.5
Location: 9
Room Quality: 8.5
Amenities: 6
Value for Money: 7
Food and Beverage: 4.5
Overall Experience: 8.2
T
Tim • couple • au
10
2026-09-02 • via Nuitee
T
Tim • couple • au
10
2026-09-02 • via Nuitee
L
Lucy • couple • ie
5
Disappointed
Pros:

It was nice but the restaurant was closed and when I booked I specifically wanted breakfast and a meal, but after I booked I was told it was under renovation. A great disappointment.

Cons:

That my friend got locked out of her room twice.

2026-09-02 • via Nuitee
T
Tim • couple • au
10
2026-09-02 • via Nuitee
L
Lucy • solo_traveller • ie
4
2026-08-31 • via Nuitee
G
Geoff • couple • au
5
very average
Pros:

Room layout

Cons:

The room was cold, air conditioner not working, the restaurant was closed due to renovations. Not sure I would stay here again

2026-08-30 • via Nuitee
R
Rebecca • couple • au
7
Pros:

Location

Cons:

Poor lighting, small room, hard pillows

2026-08-29 • via Nuitee
B
Ben • solo_traveller • au
8
2026-08-27 • via Nuitee
C
Chloe • couple • au
10
2026-08-25 • via Nuitee
A
Amy • couple • au
5
Lovely staff, but the facilities are so tired. It truly felt like a rundown, haunted hotel. The room itself was clean an
Pros:

The bed was comfortable and the room clean. The staff member was very good to deal with.

Cons:

The facilities were so poorly maintained. Half the place was under renovation, it seemed. I couldn’t access the gym and the building seems somewhat unsafe.

2026-08-19 • via Nuitee
L
Lesley • solo_traveller • au
6
Pros:

Good sized room, great heating, everything we needed. Lovely to see the building get a new lease of life.

Cons:

Cold air blowing in the toilet window, which was old school and not able to be closed. Not enough light over the shower area.

2026-08-18 • via Nuitee
R
Racheal • family_with_children • au
6
Basic, but ok.
Pros:

Good location,decent price. Missleading advertising, breakfast (yet menu was still in the room), and a restaurant and bar facilities, and pool, they were all closed for renovations.

Cons:

When i booked and paid, there was no mention of a closed restaurant or bar. Got an email after paying. When I called to confirm if there was food available, which was a no, and made it clear the details on the websites concerning the hotel, were misleading, the woman was not at all understanding, and a bit abrupt. She did give us a decent room, although it had wires hanging out of the wall next to the bathroom mirror. We were only there 1 night. Beautiful old building but very much in need of renovation.

2026-08-17 • via Nuitee
K
Kasey • solo_traveller • au
10
2026-08-15 • via Nuitee
B
Benjamin • solo_traveller • au
3
Normally good but not this time
Pros:

It had a bed

Cons:

The noisy people next door yelling and crashing all night, renovations weren’t mentioned at time of booking so no breakfast, no dinner,

2026-08-13 • via Nuitee
K
Kayla • solo_traveller • au
10
2026-08-13 • via Nuitee
S
Sharon • couple • au
7
2026-08-11 • via Nuitee
K
kim • solo_traveller • au
8
2026-08-07 • via Nuitee
T
Tony • couple • au
8
2026-08-06 • via Nuitee
M
Majala • couple • au
9
Loved the short stay, would like to be back soon.
Pros:

Very friendly staff when we arrived late. The room was super neat and clean. Loved the history behind the hotel. Highly recommend. I would like to be back very soon.

Cons:

We didn't get to stay long enough.

2026-08-06 • via Nuitee
T
Tanya • couple • au
6
It will no doubt be lovely, once the renovation is complete.
Pros:

Overall, the hotel is nice, BUT, it is currently under renovation and I'm not sure that I would have booked it if I had known that. I would prefer to stay only when the renovations have finished. The staff were lovely.

Cons:

The hotel is currently under renovation - I would not have booked that if i knew beforehand.

2026-08-05 • via Nuitee