Mercure Maitland Monte Pio

Hotels
•
Mercure
7.4 (1088 reviews)
64-74 Dwyer Street , Maitland , AU

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (including after-hours assistance)
Historic/heritage building with character
Ample parking and convenient location
Comfortable beds and some generous rooms
Some rooms had good high-pressure showers
Hotel accommodated overbookings for some guests
Cons:
Hotel under extensive renovation — many facilities closed
No breakfast/dinner/restaurant closed during renovation
Unclean issues reported: mould/mildew smell, leaks, blocked sinks
Noise and disruption from renovation and neighboring guests
Overbooking and Booking.com booking issues reported
Heating/room key and WiFi problems for some guests

Categories

Cleanliness
6.5
Mixed reports: several guests praised clean rooms, but multiple reviews cited mould/mildew smell, unclean areas, leaking taps and blocked sinks — cleanliness is below ideal while renovations continue.
Service
9.5
Consistently positive: staff repeatedly described as very friendly and helpful (including an after-hours manager), staff were able to accommodate overbookings — service is a strong point.
Location
9
Strong location and ample parking repeatedly noted; convenient for events and praised for its historic setting.
Room Quality
8.5
Mixed but generally good: several guests reported generous room size, comfortable king beds and good showers, while others experienced outdated decor, leaking showers and ventilation/lighting issues.
Amenities
6
Significant disruption from renovations: pool, gym and restaurant closed for building works and WiFi issues reported; amenities currently limited due to refurbishment.
Value for Money
7
Mixed perception: some guests felt value was acceptable when accommodated, but several called out deceptive advertising, lost money and poor condition relative to price — overall slightly below prime but recoverable.
Food and Beverage
4.5
Negative: breakfasts/dinners and the on-site restaurant were unavailable for many guests due to renovations, producing clear dissatisfaction.
Overall Experience
8.2
Mixed overall: the hotel's historic charm, location and notably good service improved many stays, but widespread renovation disruptions, occasional safety/cleanliness issues and closed facilities tempered guest experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-16 11:34

Property Description

Luxurious Amenities - Enjoy a stay at Mercure Maitland Monte Pio with access to a swimming pool, fitness centre, and lounge bar. Indulge in the comfort of rooms equipped with modern amenities like flat-screen TVs and spa baths in select suites.

Convenient Location - Situated just a short drive from central Maitland, our hotel provides easy access to popular wineries including Wyndham Estate and Bimbadgen Estate. Explore the area with attractions like Maitland Hospital within walking distance.

Culinary Delights - Start your day with a delicious breakfast at the Courtyard Restaurant and savor delectable steak and seafood dishes at The Pines Restaurant. Unwind in the evenings at the Lounge Bar with a selection of cocktails and wines.

Book your stay at Mercure Maitland Monte Pio for a memorable and relaxing experience.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
If you expect to arrive outside reception opening hours, please inform Mercure Maitland Monte Pio Hotel in advance, using the contact details found on the booking confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MTL

Location

Guest Reviews

7.4
Based on 1088 reviews
Cleanliness: 6.5
Service: 9.5
Location: 9
Room Quality: 8.5
Amenities: 6
Value for Money: 7
Food and Beverage: 4.5
Overall Experience: 8.2
J
John • couple • au
8
2026-10-23 • via Nuitee
R
Rose • family_with_children • au
1
Pros:

nothing

Cons:

We cancelled on arrival. Hotel was under construction and we were not advised. Breakfast which we paid for was not available. Room smelt like it was sprayed with strong perfume to mask.

2026-10-17 • via Nuitee
K
karen briggs • family_with_children • au
6
Pros:

Not much

Cons:

They are currently under renovations, so we we unable to access pool, gym or restaurant The noise from the next room utilising their bathroom was terrible, the flushing of the toilet sounded like a train coming through the room. Bed was uncomfortable and small. There was a toaster in the room for a quick breakie but no cutlery. No hair dryer in bathroom.

2026-10-17 • via Nuitee
T
Tanisha • solo_traveller • au
1
2026-10-11 • via Nuitee
D
Darren • solo_traveller • au
10
2026-10-09 • via Nuitee
M
Malcolm • couple • au
7
Pros:

Good location - very comfortable accommodation

Cons:

Renovations underway

2026-10-08 • via Nuitee
M
Michelle • solo_traveller • au
6
Reception staff were nice but I would not choose to stay here again.
Pros:

View out the window

Cons:

Paper thin walls. I heard the complete conversation of my neighbour next door on the phone, and heard the other person’s voice. Toilet flush, shower on. It was like we were sharing a room.

2026-10-07 • via Nuitee
S
Susanna • couple • au
4
2026-10-07 • via Nuitee
S
Sean • solo_traveller • au
7
2026-09-17 • via Nuitee
B
Beau • solo_traveller • au
5
2026-09-16 • via Nuitee
M
Mike • solo_traveller • au
7
Pros:

The property has a lot of potential but there are renovations under way.

There were no impacts from building works. However, there were no facilities beyond the room.

Cons:

As there probably four rooms available, the hotel was ghostlike. I only saw one other guest.

Staff were on limited hours so it was look after yourself.

2026-09-10 • via Nuitee
C
Candice90 • solo_traveller • au
10
2026-09-08 • via Nuitee
T
Tim • couple • au
10
2026-09-02 • via Nuitee
T
Tim • couple • au
10
2026-09-02 • via Nuitee
T
Tim • couple • au
10
2026-09-02 • via Nuitee
L
Lucy • couple • ie
5
Disappointed
Pros:

It was nice but the restaurant was closed and when I booked I specifically wanted breakfast and a meal, but after I booked I was told it was under renovation. A great disappointment.

Cons:

That my friend got locked out of her room twice.

2026-09-02 • via Nuitee
L
Lucy • solo_traveller • ie
4
2026-08-31 • via Nuitee
G
Geoff • couple • au
5
very average
Pros:

Room layout

Cons:

The room was cold, air conditioner not working, the restaurant was closed due to renovations. Not sure I would stay here again

2026-08-30 • via Nuitee
R
Rebecca • couple • au
7
Pros:

Location

Cons:

Poor lighting, small room, hard pillows

2026-08-29 • via Nuitee
B
Ben • solo_traveller • au
8
2026-08-27 • via Nuitee