Holiday Inn Express Portsmouth – North by IHG

Hotels
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Holiday Inn Express
7.9 (6897 reviews)
Eastern Road , Portsmouth , GB

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Convenient/strong location for Portsmouth
Friendly and helpful staff
Clean and spacious rooms (many mentions)
Good breakfast with varied options
Good value / price-performance
On-site restaurant and evening tea/coffee available
Cons:
Inconsistent service incidents (rude receptionist, privacy issue reading room number aloud)
Parking system difficult and limited parking
Some rooms had cigarette smell or were dirty in places
Limited/poor evening menu and occasional poor food reports
No EV charging points and limited kitchen equipment
Issues with room comfort: hard pillows, small showers, AC turning off, some rooms cold
Noise from the road for some guests

Categories

Cleanliness
7.4
Generally reported as very clean in many reviews (nice, clean rooms, tidy), but there are a number of negatives (some rooms a bit dirty in places, smells of cigarette smoke, soft furnishings affected) so overall slightly below the overall target.
Service
8.45
Staff are frequently described as friendly, helpful and accommodating (many mentions of helpful reception and bar staff), though there are isolated service issues (rude member of staff, receptionist reading room numbers aloud, staff stretched doing multiple roles). Overall service is a clear strong point with a few notable lapses.
Location
8.35
Multiple reviewers praise the location (excellent for Portsmouth, close to centre, metro within walking distance); a few comment it is slightly outside or not ideal, but location is generally a strong positive.
Room Quality
7.6
Rooms are often described as spacious and comfortable with good beds and walk-in showers, but there are recurring issues (hard pillows, small shower cubicles, sometimes cold rooms, occasional cigarette smell and dated furnishings) that pull the score down modestly.
Amenities
7.1
Mixed amenities: positives include on-site restaurant, free evening tea/coffee and included breakfast; negatives include lack of EV charge points, awkward parking/payment system, limited kitchen equipment, smart TV limitations and occasional lack of late-night food options.
Value for Money
8.4
Multiple reviewers explicitly state good value or price-performance is 'top', with breakfast often included and reasonable pricing; a few felt some breakfast/late-arrival provisions were insufficient for the cost, but overall value is seen as a strong point.
Food and Beverage
7.8
Breakfast is frequently described positively (buffet, good choices) and some evening bar meals are praised; however there are complaints about limited/poor evening menu items, missing specific breakfast items (fried eggs, suggested additions) and occasional 'awful' food reports, giving an overall slightly above-average rating.
Overall Experience
8.1
Most guests report a positive stay (would return, lovely place, outstanding comments) with clean rooms and helpful staff; issues such as parking, occasional rude staff, noise and some room/amenity shortcomings temper the experience but do not dominate.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Convenient Location and Modern Amenities

Located just off the A27, our Holiday Inn Express hotel provides easy access to Portsmouth, the M27, and the A3(M). Only 4 miles from Portsmouth Port, our property offers convenience and comfort.

Comfortable Rooms and Inclusive Dining

Each room is equipped with wall-mounted TVs, bedside USB ports, and a movable laptop table. Guests can unwind with complimentary tea and coffee facilities and stay connected with free Wi-Fi. Start your day with an inclusive buffet breakfast in the modern lounge, and enjoy all-day dining at the Express Cafe & Bar.

Nearby Attractions and Easy Airport Access

Explore attractions like the Mary Rose Museum and HMS Victory, both just a few miles away. The National Museum of the Royal Navy is also within reach. With Southampton Airport only 19.1 miles away, your travels are made effortless.

Book your stay at our Holiday Inn Express for a seamless blend of convenience and relaxation.

Important information:

If booking a Double Room with Sofa Bed and you require the hotel to set up the extra bed, please inform the hotel via the Special Requests box during the booking process. Please note that cash payments are not allowed. Pets are welcome at our hotel. An additional charge of GBP 30 per pet per stay applies. Pre-booking is essential. Please contact the hotel to check availability. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SOU

Location

Guest Reviews

7.9
Based on 6897 reviews
Cleanliness: 7.4
Service: 8.45
Location: 8.35
Room Quality: 7.6
Amenities: 7.1
Value for Money: 8.4
Food and Beverage: 7.8
Overall Experience: 8.1
J
John • couple • gb
10
Pros:

Excellent location for our visit to Portsmouth. Easy access. Nice rooms. Friendly and helpful staff.

Cons:

Hard pillows.

2026-10-31 • via Nuitee
S
Saeed • family_with_children • gb
8
Pros:

Location, facilities and value for money.

Cons:

No fried eggs for breakfast, just scrambled.

2026-10-31 • via Nuitee
J
Jeanette • family_with_children • gb
10
Great stay would 100% return
Pros:

Great room walk in shower air conditioning very clear great shampoo and shower gel,the breakfast was in with the price of the room and was very nice

Cons:

Nothing every thing was great they could have a electric charge point that would have been very helpful

2026-10-31 • via Nuitee
D
David • family_with_children • gb
9
Lovely place to stay
Pros:

Comfy clean good food, amazing staff

Cons:

Nothing all good

2026-10-31 • via Nuitee
R
Roger • couple • gb
10
Very happy
Pros:

Staff friendly and helpful, check in was straight forward, used a code for paid parking -50%, on-site restaurant food was good prices were what you expect, breakfast was a buffet with good choices of cooked or continental breakfast, rooms were clean, tidy with a walk in shower, beds were comfortable

Cons:

Some noise from road,

2026-10-30 • via Nuitee
F
Fevzimirza • solo_traveller • gb
1
İdare e
Pros:

Çalışanlar

Cons:

Kahvaltı

2026-10-30 • via Nuitee
D
Darren • couple • gb
9
Pros:

Very clean

Cons:

Poor menu for food

2026-10-30 • via Nuitee
L
LEVISTRE • family_with_children • fr
9
2026-10-30 • via Nuitee
C
Close • solo_traveller • gb
7
It was fine
Pros:

room was spacious

Cons:

the room was a bit dirty in places, largely due to the time since the last refurb

2026-10-30 • via Nuitee
S
Sarah • couple • gb
9
Pros:

Couldn't fault the breakfast. The bar meals we had in the evening were excellent and there were free tea and coffees in the bar area in the evening which was a pleasant surprise. Great location, only 15 mins into the Centre of Portsmouth. We had a massive, nice, clean room.

2026-10-30 • via Nuitee
D
Dean • family_with_children • gb
5
Pros:

They double booked my room and a lady member of staff was very rude

2026-10-30 • via Nuitee
R
Robert • family_with_children • gb
3
Pros:

Nothing

Cons:

Receptionist was also doing the bar, waitress, cleaning tables. No food for late arrivals. Parking is a nightmare having to use a computer screen to input details of car and take payment befire you park. The room and soft furnishing smelt of cigarette smoke

2026-10-29 • via Nuitee
T
Tracey • family_with_children • gb
9
2026-10-28 • via Nuitee
T
Thomas • family_with_children • gb
10
Outstanding
Pros:

Everything is great. Breakfast request. Mushroom and black pudding should be added to the menu

2026-10-28 • via Nuitee
S
Sara • solo_traveller • gb
5
Pros:

the hotel and staff were ploite and friendly.

Cons:

but I was Very dissappointed that the receptionist read out my room number for all to hear. given the stories in the press lately, this is an absolute No No!!!.

Also I paid for breakfast but had to leave the facility at 3am so asked for a few bits to take away. I only received a couple of pieces of fruit. I felt this should be a bit more given the cost of a breakfast.

2026-10-28 • via Nuitee
N
Nicole • family_with_children • gb
9
2026-10-28 • via Nuitee
C
Carol • family_with_children • gb
6
Pros:

Good location and nice staff.

Cons:

Food was awful our room was cold most of the time until they brought us a heater

2026-10-28 • via Nuitee
F
Fabrice • family_with_children • fr
7
Bien mais pas top
Pros:

Le quartier qui est pas loin de nothing hill même si pas tout à côté.
Le métro est à 8 minutes à pied

Cons:

Le bâtiment qui est une sorte de HLM.
Le faible équipement de la cuisine.

2026-10-28 • via Nuitee
P
PATRICIO 14 • family_with_children • fr
8
Tout était bien
Pros:

Chambre spacieuse très propre

Cons:

Rien

2026-10-27 • via Nuitee
L
Laura • family_with_children • gb
8
2026-10-26 • via Nuitee