Best Western Plus Suites Downtown

All staff were very helpful and nice. Rooms looked great, over all, my stay was great.

Awful, bad communication from staff. No accountability for parking or vehicles being towed. Hard to navigate if you're not used to downtown. It's skety in the area. We had to leave at 6 am to be sure our vehicle wasnt towed and we had to keep checking to make sure it didn't get broken into. Staff didn't care.
Couldn't communicate well, when asked about a consession stand we were told there is an old vending machine in the basement of the building. Creepy.
Asked for a quiet room and they put us next to the elevators.
When calling to book we were quoted Way higher for a smaller room than booking online with their website. Sketchy.

I stayed at the Best Western Plus Suites Downtown while on a business trip to Calgary in February 2026. When I checked in, I was greeted at the front desk by Anna. Anna's warm welcome really set the tone for my entire stay. Anna was friendly, cheerful, helpful, and professional. The room was clean had all of the amenities I required. I highly recommend this hotel. Dyakuyu Anna! I will definitely go back.

Large,clean rooms with excellent front dek service.

We stayed on the top floor in the Jacuzzi suite. The balcony with the view was awesome, although I didn’t like the shared balcony. Would’ve been nice to have been able to leave the blinds open without worrying about a neighbour walking by. We had a fairly nice view. You could see the mountains on the left and then the city on the right. The little window in the room also provided a nice view. My first impression of the room was really nice big windows, nice view. Windows look very old and were quite dirty. The sofa is very outdated amd appeared stained. The little kitchenette was nice even had a dishwasher. The bathroom shower was a glass, walk-in shower didn’t try it, but it looked nice and modern. The toilet was annoying because it was very loud and had to run for a long time every time it was flushed. The tub was nice and roomy. The bed was comfy, but I was pissed right off to get up in the morning and see the bed mattress protector was absolutely filthy. Stains all over it. Both the elevators were in working order and quick. The breakfast was OK. I didn’t see any hash browns, but they did have lots of bacon eggs, waffles ect. The location is really nice. There’s a Dollarama within two minutes. Same with Tim Hortons. There are many places to walk walk around and eat. We went walking on Saturday night downtown and there was a lot of entertainment/bars close by. The staff were very friendly and accommodating check-in and checkout was easy.

The location of this hotel is excellent. Right on the Beltline with easy access to 17th Street which is a very lively street. I had a room facing the parking lot on the upper floor. The sunrise view is fantstic.

We had a short stay this week and came away impressed. Awesome location walk able to all the action on 17 Ave and only 10 block to Stampede grounds. Older hotel but updated, our king room was very spacious with a small kitchenette. Breakfast had the usual complimentary offerings, staff were all very friendly, and prices reasonable. It was perfect and I would stay here again when visiting downtown area.

Location is ok, away from most of the homeless/addicts which are everywhere in Calgary. It took about 10 minutes to walk to the C-Train free zone.
I was on the 15th floor which had great city/skyline views.
The suites are exactly as shown in the photos, very big with a living room, kitchenette and bedroom. The decor is a bit dated but this is common with BW hotels. The bathroom was quite big with a bath and shower (I was traveling on my own, families may not feel the same way), and the water pressure was fine. The kitchenette had a kettle, toaster, oven, microwave and so was good. The water in the room tasted weird so I had to go to the ground floor for drinking water - bring a water bottle.
The gym was extremely small. The sauna was mostly switched off when I went to use it, and the door was broken so didn't fully shut meaning it never heated up fully. It took so long to heat up I only managed to use this once during my stay which was a shame, as without a pool there wasn't much else to do. Staff were nice. Breakfast was good with sweet/savoury options. The savoury options alternated each day.

I’m in town a fair bit for various reasons and this hotel has been my favourite so far. Really friendly staff, things feel clean and updated, the breakfast buffet is quite nice. My rooms are always comfortable and relatively quiet. Really impressed.

Had the underground parking garage door close on my truck and all they offered was free parking

I went for an anniversary and it was the worst way to start the weekend

Also watched multiple people hit there car doors off other cars and just walk away due to the small size of the parking

If you want a place that actually cares about your possessions this place is not it

Easy walk to restaurants, supermarkets, train & bus.

The location is great. Our room was room 960 on the 9th floor. It had two queen size beds, a big desk, a kitchen table and chairs and a kitchenette. The size was great. The bathroom was ok but a little tight. When you go in, you must go to the side of the toilet or behind the door to actually close as it layout is very awkward. If you sit on the toilet you cannot close the door so i stead of these doors, they should invest into pocket doors. The shower head water pressure was a bit low. There are laundry/drier facilities which we used once. They take coins(bring your own pods and dryer sheets). The breakfast was very simple but hood enough for this type of hotel. There were two types of (buffet-style) breakfast alternating from day to day. No veggies, but apples and oranges available. Coffee, tea, juice, water, eggs scrambled or omelette, plus boiled , toast, bagels, muffins, bacon, sausages, oatmeal, make yourself yogurt station parfait, make yourself waffles, milk, cereal. I wish there were fresh veggies available.
There is a sauna and a gym which we did not use do to leaving very early each day on our tours and coming back late.
Front desk staff - fantastic. Thank you!
However, the house cleaning was not so good. Beds not made well, some products not replenished so
we had to write a note next day. Used bottles of shampoo or conditioner not-picked up from the tub any day!
These things should be noted, but overall, a g

Had a great stay, room was very comfy and clean. Hotel was in a very convenient location close to a lot of great restaurants and the shopping centre

Cleanliness

Diana is an absolute angel. I arrived after an overnight flight while sick with the flu, and she went above and beyond to check me in early. She was so kind and accommodating — truly a lifesaver. I don’t know what I would have done without her. I really, really appreciate the exceptional service.

Diana was exceptionally friendly and professional. Her warm smile and great service made our stay unforgettable! thank youuu

Accessible

Diana was most accommodating and helpful. Our room was spacious comfortable and perfect. The breakfast was next level . We really enjoyed the hotel and our engagement with the staff

Everything

The location is great. Our room was room 960 on the 9th floor. It had two queen size beds, a big desk, a kitchen table and chairs and a kitchenette. The size was great. The bathroom was ok but a little tight. When you go in, you must go to the side of the toilet or behind the door to actually close as it layout is very awkward. If you sit on the toilet you cannot close the door so i stead of these doors, they should invest into pocket doors. The shower head water pressure was a bit low. There are laundry/drier facilities which we used once. They take coins(bring your own pods and dryer sheets). The breakfast was very simple but hood enough for this type of hotel. There were two types of (buffet-style) breakfast alternating from day to day. No veggies, but apples and oranges available. Coffee, tea, juice, water, eggs scrambled or omelette, plus boiled , toast, bagels, muffins, bacon, sausages, oatmeal, make yourself yogurt station parfait, make yourself waffles, milk, cereal. I wish there were fresh veggies available.
There is a sauna and a gym which we did not use do to leaving very early each day on our tours and coming back late.
Front desk staff - fantastic. Thank you!
However, the house cleaning was not so good. Beds not made well, some products not replenished so
we had to write a note next day. Used bottles of shampoo or conditioner not-picked up from the tub any day!
These things should be noted, but overall, a good hotel. I would recommend staying here.