Quality Inn & Suites Northampton - Amherst

Hotels
•
Quality Inn
6.4 (213 reviews)
117 Conz Street , Northampton , US
+1 413-341-1461

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Comfortable beds
Generally clean rooms
Friendly and helpful staff
Convenient location to downtown
Plentiful breakfast choices (variety)
Cons:
Breakfast quality and consistency (cold, not replenished, equipment issues)
Understaffed (breakfast/front desk coverage problems)
Outdated areas and maintenance needs (locks, exterior, bathroom facelifts)
Perceived overpricing/poor value on weekends
Spotty WiFi and parking lot litter/cigarette butts

Categories

Cleanliness
6.8
Rooms frequently described as clean, with pleasant smells and tidy common areas, but some guests reported missed housekeeping, lack of fresh towels and general maintenance needs.
Service
7.5
Staff repeatedly praised as friendly and helpful (specific call-out for 'CASSANDRA'); however understaffing led to lapses (breakfast unattended, front desk coverage issues).
Location
7.5
Multiple mentions of a good, walkable location to downtown; a few guests noted it felt a bit out of town for walking, but overall location is a strength.
Room Quality
6.5
Beds and rooms are often described as comfortable and spacious, but some concerns include noisy AC, high bed heights, plumbing noises, an inoperative lock and generally dated exterior in places.
Amenities
5.5
Free breakfast, parking and basic coffee service are available and plentiful at times, but guests reported equipment issues (waffle maker), foam cups, spotty WiFi, and litter in the parking lot.
Value for Money
5
Mixed comments: described as good value mid-week but 'absurdly priced' on weekends and 'overpriced' given some outdated aspects; overall leans below target value.
Food and Beverage
4.5
Breakfast consistency is a prominent complaint: cold food, items not replenished, and quality described as poor by several guests, despite occasional praise for variety and a helpful breakfast attendant.
Overall Experience
7.9
Overall stays are described as 'basically good' or 'fine' with comfortable rooms and good staff, but recurrent issues with breakfast, maintenance and pricing temper the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Convenient Location in Northampton's Arts District

Amenities Galore for a Comfortable Stay

  • Free hot breakfast and coffee
  • Indoor heated pool and exercise room
  • Free wireless high-speed Internet access

Ideal for Business and Social Events

  • Copy and fax services for business travelers
  • Banquet and meeting rooms for up to 88 people
  • All guest rooms equipped with essential amenities

Book your stay at Quality Inn & Suites Northampton - Amherst for a relaxing and enjoyable experience in the heart of Northampton's vibrant arts and entertainment district.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Location

Guest Reviews

6.4
Based on 213 reviews
Cleanliness: 6.8
Service: 7.5
Location: 7.5
Room Quality: 6.5
Amenities: 5.5
Value for Money: 5
Food and Beverage: 4.5
Overall Experience: 7.9
C
Cheryl • extended_group • us
9
Very nice place!
Pros:

Property was well maintained and clean

2026-11-07 • via Nuitee
T
Tom • couple • us
7
2026-10-28 • via Nuitee
M
matthew • extended_group • jp
7
Basically good.
Pros:

Mattresses were very comfortable. Breakfast was simple but good.

Cons:

The lock on one of the two rooms did not work, so the party in there had to sleep with one eye open. This was the glaring exception to an otherwise good place.

2026-10-25 • via Nuitee
R
Roy • couple • us
3
2026-10-19 • via Nuitee
K
Kimberly • couple • us
6
Pros:

Good location, walking distance to downtown.

Cons:

WiFi was really spotty and functionally didn’t work.

2026-10-19 • via Nuitee
K
Karen • family_with_children • us
8
Pros:

Breakfast is acceptable.

Cons:

Breakfast could have been better.

2026-10-17 • via Nuitee
K
kelleher • couple • us
6
Decent for the area
Pros:

Location

Cons:

The plumbing and noises coming from it

2026-10-09 • via Nuitee
C
Craig • family_with_children • us
6
Pros:

Lots of choices for the free breakfast. Food was decent, and plenty to go around (even after 10am closing). Morning desk staff CASSANDRA was an angel & payed great attention to our twin 3yr olds, even letting them feed your lobby fish.

2026-10-08 • via Nuitee
C
Crystal T • solo_traveller • us
10
Pros:

Comfort

2026-09-19 • via Nuitee
J
Jonathan • couple • us
10
Great air conditioning too! Thanks!
2026-09-19 • via Nuitee
M
Marjorie • solo_traveller • us
6
Comfortable but lack of staff made breakfast a bad experience
Pros:

It was fairly close to downtown and the bed and pillows were good

Cons:

There was only one person to take care of the breakfast and that was the same person who was supposed to be at the front desk. When I got to breakfast there were no eggs and no waffle material. And the person was nowhere to be found.

2026-09-14 • via Nuitee
R
Rachel • couple • es
6
Necesita un poco de mantenimiento en general y cambiar el nombre a motel
Pros:

Razonable el precio y fácil de aparcar

Cons:

Es más un motel que un hotel .. el desayuno muy muy básico

2026-09-12 • via Nuitee
E
EIRINI • solo_traveller • gr
10
2026-09-11 • via Nuitee
W
Wurzer • solo_traveller • us
4
Pros:

Location

Cons:

Outdated and overpriced
Trash and cigarette butts in the parking lot everywhere

2026-09-10 • via Nuitee
N
Nicole • couple • us
5
2026-09-04 • via Nuitee
M
Mark • solo_traveller • gb
7
2026-09-03 • via Nuitee
H
Hidilberto • family_with_children • cv
10
Pros:

Good

Cons:

Good

2026-08-15 • via Nuitee
C
cleaves • solo_traveller • us
6
Nice staff- clean room. Check boxes but not a WOW property.
Pros:

Clean room. Seemed new.

Cons:

Noisy ac once staff came to help turn on ac.
Beds too high off floor- ok to sleep once climbed in.

2026-08-12 • via Nuitee
E
Ennis • solo_traveller • us
5
2026-07-24 • via Nuitee
R
Robin • solo_traveller • us
8
Pros:

The room was clean and spacious and the bed was very comfortable. The breakfast room was welcoming and the coffee was good. All staff members that I interacted with were exceptionally helpful and friendly.

Cons:

I think this hotel is working very hard to provide a comfortable stay. There were Small things that could be improved upon. First there were foam cups for the coffee in the morning which is not environmentally friendly nor appealing. In addition, the exterior of the facility needs a few upgrades. I would like to repeat though that my stay was very comfortable and the staff was very friendly ☺️

2026-07-20 • via Nuitee