Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Good breakfast
Cons:
Noise issues
Outdated rooms
Limited parking flexibility

Categories

Cleanliness
8.36
General comments indicate the hotel is clean, though some reviews mention issues with soundproofing.
Service
9.53
Reviews highlight attentive and friendly staff, with many mentioning helpfulness.
Location
9.37
Guests appreciate the convenient location, close to transport and major attractions.
Room Quality
8.32
Some rooms are noted as small or in need of modernization, but generally comfortable.
Amenities
8.85
Amenities such as the spa and fitness options are available, but some guests did not use them.
Value for Money
8.31
Overall good value considering the location and amenities, but some felt prices were slightly high.
Food and Beverage
8.86
Breakfast received positive feedback, although there are some complaints about availability late in the morning.
Overall Experience
8.83
General sentiment is positive with guests enjoying their stay despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 01:13

Property Description

Historic Building & Convenient Location
Best Western Plus Hotel Genova is housed in a historic building near Via Roma and a stone's throw from Turin's Porta Nova Train Station, offering convenience and charm.

Modern Amenities & Comfort
Each air-conditioned room features a flat-screen TV, free Wi-Fi, and a complimentary bottle of mineral water. Guests can enjoy Sky Vision Gold satellite channels, a tea/coffee maker, and a well-equipped private bathroom for ultimate comfort.

Luxurious Spa & Dining Options
Indulge in the buffet-style breakfast with a variety of options, or grab a drink at the 24-hour coffee bar. For relaxation, guests can access the spa with a sauna, hot tub, and massage room for a truly pampering experience.

Book now to experience a perfect blend of history, comfort, and luxury at Best Western Plus Hotel Genova.

Important information:

Please note the spa is available for an extra fee.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TRN

Location

Guest Reviews

8.8
Based on 2978 reviews
Cleanliness: 8.36
Service: 9.53
Location: 9.37
Room Quality: 8.32
Amenities: 8.85
Value for Money: 8.31
Food and Beverage: 8.86
Overall Experience: 8.83
M
MARIE-CLAIRE • solo_traveller • fr
8
BON SEJOUR
Pros:

l'accueil du personnel, le calme et....le massage du spa !

Cons:

les clochards autour de l'hôtel

2026-08-08 • via Nuitee
C
Chiara • solo_traveller • fr
8
2026-08-08 • via Nuitee
M
MIREILLE • solo_traveller • fr
8
si je reviens à Turin je reviendrais dans cet hôtel
Pros:

pour mon voyage, le fait que l'hotel soit situé en face la gare était parfait. Le confort très agréable

2026-08-07 • via Nuitee
L
Luciana Paola • solo_traveller • ar
6
Pros:

La ubicación muy buena, cerca del tren. Podías salir caminando al centro histórico sin necesitar taxi ni metro

Cons:

Se ve que el hotel tienen partes renovadas y otras no. La primera habitación fue muy linda, renovada, lo único es que la heladera no enfriaba y se pudrió todo lo que compré. Igual le hubiera puesto mucha mejor calificación.
En la segunda habitación, el piso de madera estaba mal mantenido, las tablas quebradas y crujía mucho al caminar, se escuchaban incluso los pasos del cuarto vecino, por el mismo motivo. También el baño tenía hongos entre juntas de las baldosas y no estaba modernizado. Había muy mala sonorización, se escuchaban las charlas de la habitación contigua, y lo mismo los vecinos escuchaban todo (murmurando con mi hija antes de la medianoche -sin television, ni nada-nos golpearon la pared para que no hablemos).

2026-08-07 • via Nuitee
M
Michele • solo_traveller • it
10
Ci sono stato due volte, belle esperienze
Pros:

L’accoglienza, la pulizia, la disponibilità e gentilezza dello staff e la colazione

Cons:

Le camere su strada hanno il grande difetto del tram che disturba. Essendo alla stazione, diciamo che la frequentazione non è delle migliori.

2026-08-06 • via Nuitee
M
Mara • solo_traveller • it
9
2026-08-05 • via Nuitee
N
Nardos Admasu • solo_traveller • et
9
2026-08-05 • via Nuitee
D
denis • couple • fr
9
Pros:

L'accueil

2026-08-05 • via Nuitee
M
Ming • solo_traveller • cn
8
Good for a last moment booking
Pros:

Great location - cross the street and it’s the railway station

Cons:

Nothing

2026-08-04 • via Nuitee
E
Estelle • couple • fr
8
Très bon séjour
Pros:

Personnel très accueillant et sympathique.
Chambre confortable, propre.

Cons:

Proximité avec la gare (beaucoup de SDF, odeurs, …).
Pas assez bien insonorisé (pour l’extérieur et avec le couloir aussi).

2026-08-04 • via Nuitee
F
Fenton • solo_traveller • ch
10
Pros:

The staff were so nice and helpful!

2026-08-03 • via Nuitee
W
Werner • couple • at
10
Pros:

Das Zimmer war sehr schön, Hotel ist zentral gelegen. Das Frühstück war reichlich und sehr gut.

2026-08-03 • via Nuitee
L
Ludovic • solo_traveller • fr
8
2026-08-02 • via Nuitee
W
Willem • family_with_children • nl
10
Pros:

Vriendelijk personeel, schone badkamer, fijn bed

2026-08-02 • via Nuitee
J
Jeffrey • solo_traveller • gb
9
Nice hotel, nice rooms, in the center next to the train station
Pros:

High standard and clean

Cons:

I was going to have breakfast at the hotel but when I saw it I changed my mind. Also the breakfast rooms in the basement

2026-08-02 • via Nuitee
N
Nicorut Sorin Ovidiu • solo_traveller • ro
9
2026-07-25 • via Nuitee
M
Michael • family_with_children • gb
9
Great Staff, Parking & Location. Room excellent and comfortable. Would stay again.
Pros:

Reception staff were friendly, welcoming, helpful and simply fantastic. Hotel location and parking is perfect. We had the apartment which was excellent, the beds comforatable but the pillows were possibly the best I have ever slept on in a hotel.

2026-07-25 • via Nuitee
Y
Yunyan • family_with_children • ch
10
2026-07-25 • via Nuitee
A
Andrew • solo_traveller • gb
8
A great central location and only a short walk from local attractions. Excellent links to both the Metro and train, with
Pros:

Close to the train station for getting around and with all the local shops close by it’s a great job to see the city from.

2026-07-25 • via Nuitee
S
sara • solo_traveller • it
6
Pros:

ottima posizione vicino la stazione porta nuova e comodo per visitare il centro città

Cons:

la stanza era decisamente datata, servirebbe una rinfrescata

2026-07-24 • via Nuitee