Novotel Narbonne Sud

Hotels
•
Accor
8.5 (127 reviews)
130 Rue de L'Hotellerie, Quartier Plaisance, Narbonne, Aude, 11100 , Narbonne , FR
33-4-68427200

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Pets allowed

Facilities

Elevator
Fitness facilities
Gift shops or newsstand
Conference space
Golfing nearby
Surfing/bodyboarding nearby
Sailing nearby
Breakfast available (surcharge)
Television in common areas
Arcade/game room
See all facilities

Review Highlights

Pros:
Friendly, attentive staff (reception, cafeteria, kid club)
Very clean rooms and public areas
Comfortable beds and good bedding
Large, varied and high-quality breakfast buffet
Pool and gym available and appreciated
Family/kids friendly
Cons:
Perceived poor value for money / pricey for what was delivered
Inconsistent F&B quality (bar/tapas criticized)
Some rooms feel dated or have maintenance issues (AC blocked, hairdryer / dispensers)
Occasional disappointment with room amenities for the price

Categories

Cleanliness
9.5
Consistently noted as very clean (mentions of 'very clean room', 'propreté', clean public areas and rooms). Minor remarks about small maintenance items but overall excellent cleanliness.
Service
10
Strongly positive across many reviews: reception described as extremely kind/helpful, staff 'aux petits soins', attentive cafeteria and kid-club staff. Multiple reviewers praised professionalism and warmth.
Location
9
Generally praised as convenient/ideally located for visiting the city or near the historic centre; reviewers called it 'ideal' for families and well-situated.
Room Quality
8
Mixed signals: comfortable beds and spacious rooms noted, but a few mentions of dated rooms, poor bedding in one case, blocked air conditioning and minor defects (hairdryer/dispenser issues).
Amenities
8.5
Pool, gym, kid club and restaurant repeatedly praised; breakfast buffets described as varied and high quality. Some small maintenance issues reported but amenities are overall a strong point.
Value for Money
6.5
Several guests explicitly complained about price versus offering ('exorbitant', 'did not provide the facilities for the price', disappointed). Value is a clear area of concern for some visitors.
Food and Beverage
7.5
Breakfast is widely praised (buffet varied and recommended), but at least one report criticizes bar/tapas quality (microwaved focaccia, greasy items), indicating inconsistency.
Overall Experience
9
Majority of stays described as excellent or 'just perfect' with repeat-willingness to return; overall positive guest sentiment despite occasional negative points on value or specific food/room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-28 22:39

Property Description

Luxurious Amenities

Indulge in the sauna, fitness center, and outdoor pool, along with complimentary Wi-Fi and concierge services. The arcade/game room adds to the fun!

Exquisite Dining Options

Enjoy delicious meals at Restaurant La Journée, sip on drinks at the bar/lounge, or opt for 24-hour room service. Don't miss the buffet breakfast to start your day right.

Impressive Event Spaces

Host successful events at the conference space and meeting rooms spanning 3680 square feet. Additional conveniences include a computer station and express check-out.

Experience exceptional comfort and service at Novotel Narbonne Sud. Book now for a memorable stay!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • The seasonal pool will be open from May 18 to September 30.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MPL

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Sustainability Certifications

    Green Key (Foundation for Environmental Education)

  • Guest type

    Essential workers only - NO

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

See all policies

Location

Guest Reviews

8.5
Based on 127 reviews
Cleanliness: 9.5
Service: 10
Location: 9
Room Quality: 8
Amenities: 8.5
Value for Money: 6.5
Food and Beverage: 7.5
Overall Experience: 9
K
Keith
10
Pros:

Very clean room,comfortable bed,the kindness and heplful nature of the reception staff is second to none,i would love to employ him,he is excellent

2025-09-14 • via Nuitee
J
Joachim • partner
10
Pros:

Tout était parfait

2025-09-13 • via Nuitee
K
Keith
10
Pros:

Super polite staff,excellent room,best nights sleep ever

2025-09-07 • via Nuitee
S
Sylvie • family_with_children
10
Pros:

Accueil très sympathique !

2025-08-28 • via Nuitee
I
IRENE
6
Pros:

Good 3 stars hotel

2025-08-27 • via Nuitee
S
Stephane
8
Pros:

Court sejour en famille, tres pratique pour une nuit, restaurant, piscine, kids friendly !

2025-08-27 • via Nuitee
G
Gwenaelle
10
juste parfait
Pros:

Surtout conserver ce grand professionnalisme, accueil, propreté, qualité de la literie, du linge, le petit déjeuner varié

2025-08-26 • via Nuitee
P
Prisca
10
Idéal pour les familles
Pros:

Séjour en famille, tout était parfait ! L'hôtel est idéalement situé pour profiter de la ville. Tous ce que l'on attend d'un établissement 4 étoiles. Petite chose en plus Sonia du kid club qui prend soin de nos enfants pendant que les parents peuvent profiter d'un délicieux repas

2025-08-25 • via Nuitee
C
Chantale • family
10
Pros:

Établissement très agréable et accueillant.
Merci au personnel pour son sourire et son professionnalisme, tant à l'hôtel qu'au restaurant où nous avons très bien mangé.
La piscine et la salle de sport sont top.
Je reviendrai avec plaisir.

2025-08-23 • via Nuitee
D
david
10
Petit séjour
Pros:

Nous avons passé 2 jours sympa dans cette hôtel Novotel.
Agréablement surpris ohhh top surtout le petit déjeuner à prendre absolument, beaucoup de choix et très bon.
Personnel souriant et à l’écoute.

2025-08-21 • via Nuitee
P
paolo • family
10
Pros:

ok

2025-08-13 • via Nuitee
C
Chantal
10
Pros:

J'ai apprécié la disponibilité et l'amabilité du personnel.
Un matin, j'avais le cafard..une dame de service au restaurant s'est gentiment approchée de moi pour me demander si tout allait bien! C'est cela le professionnalisme ! Merci.

2025-08-11 • via Nuitee
S
Sami
10
Pros:

Bon accueil de toute l’équipe.
Hôtel à proximité du centre historique en voiture.

2025-08-10 • via Nuitee
8
859mt • Family • Earth, Texas
2
Never eat here
Pros:

Ever eat here!!! The bar served microwaved focaccia. Flavorless and AWFUL but it gets worse - it was 15 euros. The tapas board was full of greasy meat and flavorless cheese. I don’t know how you mess these French food staples up but they did!

2025-08-04 • via Tripadvisor
S
SEBASTIEN
10
Pros:

Excellent séjour, hôtel confortable et personnel fort sympathique
Un petit déjeuner copieux et délicieux : je le recommande

2025-07-24 • via Nuitee
N
Nicolas
8
Pros:

Sejour pro de passage

2025-07-08 • via Nuitee
G
Gilles-Michel
10
Pros:

excellent sejour

2025-07-01 • via Nuitee
K
Khushboo • family
4
Pros:

The Hotel did not provide the facilities for the price I paid for one night stay. Room had bare minimum amenities and the breakfast was very basic. It's a big hotel chain and we booked it because of it's reputation. We were disappointed.

2025-06-14 • via Nuitee
S
Sandra
8
Pros:

Hotel avec un facade vieillote mais interieur moderne et propre. Les chambres sont spacieuse et propre on a regretté ne pas pouvoir utiliser la clim car il fesait tres chaud ( clim bloque par l'hotel car "pas assez chaud dehors") . Petit bémol le seche cheveux qui avait le diffuseur qui ne tenait plus et les pompes des distributeurs de produit d'hygiène qui fonctionnait mal.. lits confortable. Petit déjeuné très bien. Piscine agreable. Bon séjour mais gros bémol par rapport a la climatisation.

2025-05-28 • via Nuitee
F
Farida
10
Pros:



Nous avons passé un excellent séjour au Novotel Narbonne ! Le personnel est vraiment aux petits soins, toujours disponible et attentionné. Mention spéciale aux dames de la cafétéria le matin : leur accueil chaleureux, leurs sourires et leur gentillesse ont rendu nos petits déjeuners encore plus agréables. Le buffet était bien garni, varié et de qualité, dans une ambiance conviviale dès le début de la journée. Merci pour cette belle expérience, nous reviendrons avec plaisir !

2025-05-26 • via Nuitee