Novotel Porto Gaia

Hotels
•
Accor
8.4 (108 reviews)
Lugar Das Chas, Afurada, Vila Nova de Gaia, 4400 , Porto , PT
351-22-7728700

listing image 1
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Pets allowed

Facilities

Boat tours nearby
Express check-out
Arcade/game room
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Guest education on local ecosystems and culture
Sustainability/community reinvestment (10% revenue or more)
See all facilities

Review Highlights

Pros:
Great staff
Convenient location
Cons:
Dated facilities
Expensive food options

Categories

Cleanliness
7.9
The hotel was referred to as very dated and lacked amenities like coffee in the rooms.
Service
9.9
The staff was great as mentioned in the review.
Location
9.9
Great place to stay with parking and proximity to attractions.
Room Quality
7.9
Rooms were described as very small and outdated.
Amenities
7.9
Limited food options in the restaurant and overall dated amenities.
Value for Money
7.4
Food and drink were considered very expensive for what was offered.
Food and Beverage
7.4
The restaurant had limited options and was expensive.
Overall Experience
8.9
Mixed feelings about the stay due to several mentioned issues, but general satisfaction with the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:02

Property Description

Welcome to Novotel Porto Gaia, where modern comfort meets stunning views of Vila Nova de Gaia.

Recreational Bliss: Dive into relaxation with our seasonal outdoor pool, or unwind on our lush terrace and garden, perfect for enjoying the picturesque surroundings.

Dining Delights: Savor delectable meals at our on-site restaurant, or indulge in 24-hour room service. Don’t forget to treat yourself to a refreshing drink at the bar or poolside bar after a long day.

Business Ready: Planning an event? Our versatile conference space spans 646 square feet and includes four well-appointed meeting rooms, ensuring your needs are met with excellence.

Experience the perfect blend of leisure and convenience. Book your stay with us today!

Important information:

  • The seasonal pool will be open from April to September.
  • Up to 2 children 15 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: OPO

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Pets

    Pets cannot be left unattended

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8.4
Based on 108 reviews
Cleanliness: 7.9
Service: 9.9
Location: 9.9
Room Quality: 7.9
Amenities: 7.9
Value for Money: 7.4
Food and Beverage: 7.4
Overall Experience: 8.9
D
David • family
10
Pros:

If you are visiting Porto with a car this is the place to stay. Easy parking. Close to the old city. We drive into the old Porto at night and got lucky with parking but if I had to do it again I would uber it in and walk around. The sunset from this property is stunning. Stunning over the Atlantic. Hotel was very comfortable.

2025-10-02 • via Nuitee
L
Ludovico • family
4
Pros:

very dated ! no coffee in rooms , restaurant very limited food and very expensive , staff doesn't speak english
i would not recommend or stay again

2025-09-23 • via Nuitee
V
VICTOR
6
Pros:

Np

2025-09-22 • via Nuitee
A
Amanda • family_with_children
6
Pros:

The staff was great! However, the hotel restaurant had limited food options and the price was expensive. The hotel room was very small and outdated.

2025-07-29 • via Nuitee
M
Michelle • partner
8
Pros:

Great place to stay with parking if you are driving up from Lisbon to Porto. Quick Uber to the Riberia area of Porto

2025-07-17 • via Nuitee
L
Laura • family
6
Pros:

It was okay

2025-07-13 • via Nuitee
A
Andrei • family
10
Pros:

I likes everything about my stay

2025-06-23 • via Nuitee
P
Paulo • family
2
Pros:

We arrived late to find a rough and dirty room. It was hot and the AC was not working. The staff couldn't provide a fan. We slept eith the windows open but there was no wind and the room was very hot. The sofa bed broke two of its support planks and I had to sleep in a hole and no support for my hips. When we woke up there was a bed bug filled with blood crawling next to my son, which probably fed on him through the night. We just packed our things and left, 8 hours after checking in. Worst hotel experience I had in my life. They refused to refund me for the night.

2025-04-21 • via Nuitee
R
Rohit • family
4
Pros:

To provide some context I’m a Marriott person however in Portugal, Marriott would not allow a family of 4 to stay in 1 room. Therefore I booked Novotel in Gaia as they allowed it. Note I was coming from the Novotel from Lisbon (which I give it a 4 star and overall was very pleased with my stay) to the Novotel in Gaia/Porto, I was very disappointed (the service, room and overall ambience of this hotel is below Novotel standards especially when comparing to Lisbon). I read mixed reviews before booking but took the risk. This is at best a 2 star hotel with a very dated look and feel which is in need of serious upgrade. The rooms were small, very dated and the washroom was very uncomfortable. The vibe and feel is no where near a 4 or even 3 star hotel. The breakfast was decent though and the pool looked to be clean as families were enjoying it seemed compared to prior reviews I read. Also the location is away from all the action. I booked 4 nights at this hotel and within few hours of checking in I cancelled the rest of my stay and booked an Airnb in downtown Porto (Reiberio) walking distance to all the key sites and was a 2 bedroom apartment and was awesome. To confirm I stayed here for only 1 night. The front desk (Maria) was kind enough to cancel my reservation and was helpful. However if you are traveling with your family and want to enjoy a better experience? I would not recommend Novotel Gaia. If you are on a budget then this hotel might serve your purpose.

2024-09-08 • via Nuitee
L
lyndon
6
Pros:

Pool is small and crowded but fine and not many in Porto.
BBQ night was poor. Should have gone out.
Room was fine.
Location is short Uber to everywhere but not mention walkable.

2024-08-16 • via Nuitee
D
DAMARIS watiri • family
10
Pros:

Beautiful hotel.

2024-07-29 • via Nuitee
M
Michael • family
8
Pros:

Good value, but site only accessible by car.

2024-07-11 • via Nuitee
M
MAXFORD
10
Pros:

Close to lots of places of interest.

2024-07-08 • via Nuitee
C
Carl • family
8
Pros:

Quiet and out of the way. Don’t expect city center, but Uber helps a lot. Breakfast was the same every day, save for one item (main) that changes.

You can’t bring your room towel to the pool. You have to buy a pool towel. It’s the hotel rule. I bought two. Guess what? You see many people who don’t follow that rule. They blatantly have their room towels out. Odds they enforcement of the rule? No.

2024-07-01 • via Nuitee
U
Ummul
6
Pros:

Air conditioning was not good

2024-07-01 • via Nuitee
C
Catia
8
Pros:

Nice hôtel with amazing breakfast.

2024-06-16 • via Nuitee
R
Richard
8
Pros:

The staff are great but the building is dated and could use an update. The location is isolated so it is necessary to drive to find restaurants.

2024-05-23 • via Nuitee
V
Verified traveler
10
I recommend it
Pros:

Nice days to stay in this hotel
Close to downtown

2024-05-10 • via Nuitee
J
Jonathan
8
Pros:

Good little hotel and facilities for young children. We had a lovely stay and would return. Only downside was the room was a bit small for the four of us but then again we were out and about for most of the days. Location good and only a €4 Uber ride into the old town

2024-05-02 • via Nuitee
M
Marium • family
4
Pros:

A/C was not working properly. Room was not comfortable.

2024-04-16 • via Nuitee