Mercure Annecy Sud

Hotels
•
Mercure
7.9 (1257 reviews)
76 Avenue d'Aix les Bains , Annecy , fr

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Comfortable rooms
Good spa facilities
Cons:
Cleanliness issues
Service training lacking

Categories

Cleanliness
6.35
Reported issues with hygiene in the rooms, including hair on the sheets.
Service
8.85
Staff were described as polite, though training was noted to be lacking.
Location
8.35
Convenient access by car with parking available.
Room Quality
7.85
Rooms were large and comfortable, but some had musty smells or cleanliness issues.
Amenities
8.35
Comfortable spa and facilities. Some complaints about swimming pool and sauna.
Value for Money
7.35
Breakfast pricing was considered excessive for the quality offered.
Food and Beverage
7.85
Breakfast had a good selection, but some items were noted to be of low quality.
Overall Experience
8.25
A mix of comfortable stay and service issues; an average hotel experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 22:58

Property Description

Scenic Views and Outdoor Relaxation
Mercure Annecy Sud offers a picturesque setting with stunning mountain views, an outdoor pool, and a relaxing terrace. Ideal for unwinding and soaking in the beauty of the surroundings.

Culinary Delights and Cozy Ambiance
Indulge in regional cuisine at the on-site restaurant with a charming terrace for al fresco dining. During winter, cozy up by the fireplace in the chalet-style bar, perfect for a warm and inviting atmosphere.

Exceptional Service and Assistance
Experience top-notch hospitality with the friendly and attentive 24-hour staff at Mercure Annecy Sud. Whether you need assistance or local recommendations, the dedicated team is always ready to help.

Book your stay at Mercure Annecy Sud now for a memorable and relaxing getaway!

Important information:

Please note that children under 12 years old can enjoy breakfast for free.
restaurant:from monday to friday 12:00 – 14:00 19:00 – 21:30
restaurant closed for the weekendPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GVA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 11 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.9
Based on 1257 reviews
Cleanliness: 6.35
Service: 8.85
Location: 8.35
Room Quality: 7.85
Amenities: 8.35
Value for Money: 7.35
Food and Beverage: 7.85
Overall Experience: 8.25
S
Sylvie • couple • sg
6
Not convenient if using public transport, bus stop quite far away.
Pros:

Easy to book

Cons:

Location

2026-06-27 • via Nuitee
E
Ernst • couple • ch
8
2026-06-23 • via Nuitee
D
Dayana • family_with_children • ch
4
This is not a 4* hotel
Pros:

The breakfast exceeded our expectations.

Cons:

The location was really hard to find and didn't feel safe, not to mention not-nice at all.
The hotel facade looks like a temporary accommodation for construction workers (almost as if it's made out of shipping containers). Room amenities were ok, but the room was not too clean and the lobby area looked dated. Quite a disappointment after a beautiful day at Annecy lake.

2026-06-23 • via Nuitee
L
Luc • couple • be
9
2026-06-22 • via Nuitee
A
Annie • solo_traveller • fr
8
2026-06-22 • via Nuitee
T
Tardy • couple • fr
10
2026-06-21 • via Nuitee
J
Jean Pierre • extended_group • fr
7
Bon séjour hors PDj
Pros:

La renoms mercure

Cons:

Le pdj qui n’étais pas a l’attendu
Pas d’assiette / plus d’omelette / machine a café hors service / plus de salade de fruit / les fruits n’étaient pas frais
Le personnel était dépasse

2026-06-21 • via Nuitee
H
Harald • couple • de
6
Für eine Übernachtung können wir es empfehlen, der Ort ist wirklich sehr schön. Wir sind allerdings mit dem Auto hingefa
Pros:

Parkplätze vor der Tür. Für eine Nacht absolut okay.

Cons:

Der Pool ist für die Größe des Hotels viel zu klein. Keine Möglichkeit an einer Liege zu kommen . Alles besetzt!
Müsste man etwas schöner und erholsame gestalten. ! Nicht zeitgemäß

2026-06-21 • via Nuitee
R
Rachel • solo_traveller • gb
7
Didn't meet my expectations
Pros:

We booked the luxurious room with its own hot tub which was really special. The bed was extremely comfy & the dressing gowns very lovely & fuffy

Cons:

We only booked for 2 nights to celebrate our 20th wedding anniversary, wouldn't normally spend this much so was expecting extremely good value for money. We paid extra for breakfast which was shocking! Hardly anything to choose from. We had access to the spa included in our room cost. We booked the time slot we wanted & went into the spa to find it so busy we couldn't get a lounger! We we're only given paper cups in the room. So although we had the hot tub nothing else about the room was exceptional.

2026-06-20 • via Nuitee
דפנה • solo_traveller • il
10
Pros:

חדר נחמד שרות יעיל ונחמד ואוכל טעים,

2026-06-19 • via Nuitee
C
Chiraz • couple • fr
10
2026-06-18 • via Nuitee
M
Marine • couple • fr
7
2026-06-10 • via Nuitee
S
Silvia • couple • de
8
2026-06-08 • via Nuitee
C
Claire • solo_traveller • fr
5
Très mauvais rapport qualité prix
Pros:

Chambre correcte sans plus
Très cher pour la prestation

Cons:

Chambre avec vue … directe sur le parking
Bruyante tôt le matin

2026-06-07 • via Nuitee
M
Meshari • family_with_children • sa
10
2026-06-02 • via Nuitee
D
Delessert • family_with_children • ch
9
2026-06-01 • via Nuitee
I
Ines • couple • fr
5
Cons:

Ça ne sentait vraiment pas du tout bon dans la chambre et après recherche c’était les coussins une odeur nauséabonde, on a dû les cacher dans le placard pour pouvoir juste respirer de l’air normal 😭 c’est vraiment dommage car tout le reste était super !

2026-06-01 • via Nuitee
F
Ferrer • family_with_children • fr
5
Unpleasant experience
Pros:

Breakfast was okay.

Cons:

We pre paid for breakfast and dinner. At the 1st night at dinner, the veal was not cooked enough and the fish was not fresh. On the 2nd night, we were told we would not have any hot food, instead only bread, ham and cheese. I was with my 2 children so that was a difficult aside from not getting what we had paid for.

2026-05-31 • via Nuitee
N
Nathalie • family_with_children • ch
6
en gros bon séjour
Pros:

les locaux, chambre, piscine sont bien. par contre un gros bémole pour le petit déjeuner, particulièrement le dimanche lors de notre séjours. Une seule personne a s'occuper du petit dej !!! arrivé à 10h, plus de pain, plus de lait, fin des pots de confiture, plus de crèpes, machine à café ne fonctionnant plus... Le lundi c'était un peu mieux.

Cons:

le petit dej du dimanche. mais certainement que ce n'était pas de chance.

2026-05-31 • via Nuitee
L
LE TEUFF • solo_traveller • fr
9
2026-05-29 • via Nuitee