Serra Alta Hotel

Hotels
9 (128 reviews)
Rua Paulo Muller, 250 , Joinville , br

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great service
Excellent location
Good room quality
Cons:
Cleanliness issues
Limited breakfast options

Categories

Cleanliness
8.08
There were mentions of issues with mold in the bathroom, indicating cleanliness could be improved.
Service
9.55
Guests noted the staff as polite, amicable, and attentive, showcasing strong service.
Location
9.59
The location was described positively, making it ideal for family visits.
Room Quality
8.54
The quality was generally good, but there were concerns about room maintenance.
Amenities
9.07
Amenities like the pool and breakfast received praise, though gym equipment was found lacking.
Value for Money
9.03
The pricing was noted as reasonable for the quality provided.
Food and Beverage
8.58
The breakfast and restaurant options were positively received, despite some availability issues.
Overall Experience
9.55
Overall experience was highly rated, with many guests expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 16:58

Property Description

Luxurious Accommodation with a Variety of Leisure Options

The 4-star Serra Alta Hotel in São Bento do Sul offers spacious rooms with balconies, free WiFi, and free private parking. Each room features air conditioning, a TV with cable channels, and a minibar.

Delicious Dining and Relaxation Amenities

Guests can savor a daily buffet breakfast and dine at the on-site restaurant serving Brazilian and international cuisine. Unwind at the bar or make use of the gym, outdoor sports courts, indoor pool, and sauna. Families will appreciate the kids' pool and playground.

Convenient Location and Nearby Attractions

Located in the heart of São Bento do Sul, Serra Alta Hotel is a perfect base for exploring the area. Don't miss the chance to visit Florianópolis just 250 km away or utilize the nearby Joinville-Lauro Carneiro de Loyola Airport only 58 km from the hotel.

Book your stay at Serra Alta Hotel now for an unforgettable experience!

Important information:

Please note that minors under 18 years of age must be accompanied by their parents and present an official ID. If only one of the parents is with the minor, the absent parent must provide a written authorization. If another person other than the parents is designated to accompany the minor, both parents need to provide a notarized authorization for that person.

Up to 2 children under 6 years old can stay free when sharing bed with their parents.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CWB

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 7 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

9
Based on 128 reviews
Cleanliness: 8.08
Service: 9.55
Location: 9.59
Room Quality: 8.54
Amenities: 9.07
Value for Money: 9.03
Food and Beverage: 8.58
Overall Experience: 9.55
O
Otavio • solo_traveller • br
10
2026-02-09 • via Nuitee
V
Villaça Koch • couple • br
7
Pros:

Gostei do quarto.

Cons:

Falta um pouco de atenção dos funcionários, atendimento de restaurante na área externa.

2026-01-25 • via Nuitee
E
Elisamara • solo_traveller • br
5
2026-01-20 • via Nuitee
J
João Luiz Costacurta • family_with_children • br
8
Indicaria o hotel, principalmente para quem viaja com filhos pequenos, eles ficam muito à vontade.
Pros:

Os funcionários são muito educados, atenciosos e simpáticos.

Cons:

A academia poderia ser mais bem equipada. Havia poucas pessoas atendendo no restaurante (muito simpáticas e esforçadas). Porém a gente percebe que estão sobrecarregadas.

2026-01-19 • via Nuitee
A
Alexandre • couple • br
9
2026-01-19 • via Nuitee
A
Arlete • couple • br
8
2026-01-15 • via Nuitee
L
Larissa Cristina • family_with_children • br
10
Pros:

Gostamos de absolutamente tudo, hotel ótimo, excelentes estrutura. Vi muita reclamação do restaurante, mas achei excelente, nada a reclamar

Cons:

Td ótimo

2025-11-03 • via Nuitee
R
ROBERTO • couple • br
9
2025-10-21 • via Nuitee
G
Gustavo Mauricio • couple • br
9
Cons:

Alguns itens do café da manhã acabaram antes das 9:15 e não foram repostos. Entendo que havia muita demanda no dia, mas eu minha esposa não conseguimos aproveitar diversas opções que haviam no café, pois já tinham acabado e não foram repostos.

2025-09-29 • via Nuitee
R
Rain_ana • family_with_children • br
9
Ótima estadia em família
Pros:

Do quarto, piscina, restaurante, café-da-manhã, localização

Cons:

Quando estivemos no hotel existia programacão direcionada para crianças, mas achei que faltou um pouco de organização.

2025-09-28 • via Nuitee
A
Alex
10
Pros:

Muito bom

2025-09-23 • via Nuitee
L
Leandro
6
Poderia ser melhor
Pros:

O Hotel Serra Alta é muito bom, possui ótima estrutura e atendimento cordial, cafe da manha muito bom e cardápio do restaurante para lanche ou janta bem acessível (preco bom mesmo) alem de boas opções, mas infelizmente tivemos alguns problemas no quarto. Encontramos bastante mofo no box do banheiro, sinais de manutenções não realizadas e outras feitas de forma descuidada. Além disso, não havia controle remoto da TV, e a solução demorou mais do que deveria: primeiro enviaram alguém para procurar no quarto antes de providenciar um novo, o que acabou sendo inconveniente. Apesar desses pontos negativos, o hotel tem potencial e pode oferecer uma estadia excelente se houver mais atenção com os detalhes de manutenção e agilidade na resolução de problemas.

2025-08-30 • via Nuitee
C
Claudia • couple • br
6
2025-08-26 • via Nuitee
M
Macedo • couple • br
8
Pros:

Do hotel em um todo

Cons:

Paguei um apto com cama King size, que foi mais caro que o normal. Porém, a cama e os lençóis são tamanho King, mas o colchão NÃO. São dois colchões lado a lado e a junção dos dois e extremamente desagradável para o repouso ou sono. Então, propaganda enganosa, mas vou continuar indo, não mais em quarto com cama King size

2025-08-19 • via Nuitee
G
Granemann • couple • br
9
2025-08-16 • via Nuitee
G
Geyso • extended_group • br
8
Pros:

Piscina, limpeza e conforto

Cons:

Alimentação e Internet

2025-07-26 • via Nuitee
L
LEANDRO
10
Sensacional
Pros:

Excelente hotel, muito bonita, recomendado a todos.

2025-07-26 • via Nuitee
F
FRANCISCO • family_with_children • br
8
2025-07-26 • via Nuitee
R
ROSANE M
6
Estacionamento do hotel sem iluminação
Pros:

O estacionamento do hotel fica na frente do predio do hotel, fica em uma colina portanto não recebe a iluminação pública. E o estacionamento fica totalmente no escuro sem iluminação ao anoitecer. Questionamos e a recepção informou que poderia ser im problema do sensor, o que nao justifica pois nem uma das lâmpadas estava acessa, dificultando nossa saída e manobras com o carro para o encontro com amigos para o jantar!!!!

2025-07-13 • via Nuitee
E
Elizandra
10
Pros:

Ambiente aconchegante, perfeito pra curtir e relaxar com a família. Atendimento impecável de toda equipe. Voltaremos com certeza.

2025-07-03 • via Nuitee