Novo Hotel & Suite

Hotels
•
Independent
8.6 (172 reviews)
Final 61 Avenida Norte Colonia, Escalon, San Salvador, SS , San Salvador , SV
503-2-5212000

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Children allowed

Facilities

Free breakfast
Proposal/romance packages available
Express check-out
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Friendly Staff
Great Location
Cons:
Cleanliness Issues
Room Update Needed

Categories

Cleanliness
8.35
Some reviews mentioned cleanliness issues, particularly in bathrooms.
Service
9.15
Staff were repeatedly described as friendly, helpful, and professional.
Location
8.95
The hotel is conveniently located near attractions and shops.
Room Quality
7.65
Rooms need updating, but overall satisfactory for the price.
Amenities
8.75
Amenities like a pool and laundry facility received positive mentions.
Value for Money
8.65
Many reviews highlighted the affordability combined with quality.
Food and Beverage
8.45
Food was generally appreciated, but variety could improve.
Overall Experience
8.85
Despite some drawbacks, many guests expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 20:19

Property Description

Relax by the Water or Take in the Scenery
Take advantage of the outdoor pool or enjoy the view from the terrace and garden of Novo Hotel & Suite.

Delight in Culinary Experiences and Event Spaces
Savor a meal at the on-site restaurant or opt for room service. The hotel offers wedding services, conference spaces, and 3 meeting rooms.

Comfortable Rooms with Convenient Amenities
The air-conditioned rooms feature kitchens, free Wi-Fi, and cable TV. Guests can also benefit from daily housekeeping and complimentary bottled water.

Embark on a tranquil retreat at Novo Hotel & Suite in the heart of San Salvador!

Important information:

  • Reservations are required for spa treatments. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 9 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • The property is professionally cleaned.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SAL

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals not allowed

  • Noise policy

    Noise-free rooms not guaranteed

  • Smoking

    No smoking

See all policies

Location

Guest Reviews

8.6
Based on 172 reviews
Cleanliness: 8.35
Service: 9.15
Location: 8.95
Room Quality: 7.65
Amenities: 8.75
Value for Money: 8.65
Food and Beverage: 8.45
Overall Experience: 8.85
S
Susana M
10
Pros:

The people's who works there is the best!

2025-10-12 • via Nuitee
M
Marta M • partner
10
Pros:

Friendly staff

2025-10-11 • via Nuitee
L
Lydian • partner
10
Pros:

El desayuno estaba bastante rico. Nuestra suite es amplia y contaba con todo lo necesario.

2025-10-05 • via Nuitee
F
Fernando • partner
10
Pros:

Excelente

2025-10-05 • via Nuitee
J
JORGE
8
Pros:

Great potential, but too old facilities

2025-10-03 • via Nuitee
R
Rene
10
Pros:

Location is close to shopping and the pool is clean

2025-10-02 • via Nuitee
K
Karina • family
10
Pros:

Excelente servicio, un lugar muy lindo y limpio, como salvadoreña y turista lo recomiendo al 100% sus precios son muy cómodos, la propiedad cuenta con mucha vegetación lo cual lo hace mágico y relajante 10/10

2025-09-28 • via Nuitee
K
Kevin Ryan
4
Pros:

the place is old when I took shower the water stay in the foot, I reported and they didn’t do anything, the hotel vegetation is over grown and I when to the pool the flies were all over in the pool and the restaurant have a poor menu awful service and food no good experience

2025-09-24 • via Nuitee
F
Fernando • friends
10
Pros:

Todo bien

2025-09-21 • via Nuitee
H
Hipolito
6
Pros:

I didn't like the strong mold odor inside the room,

2025-09-20 • via Nuitee
V
Victoria • family
8
Pros:

Stay was excellent...!!!!

2025-09-17 • via Nuitee
G
Guillermina • family
6
Pros:

I love the staff. They were amazing! The roofs in the rooms were full of mold made it hard the breathe at night.

2025-09-15 • via Nuitee
D
Derek
10
Highly recommend this fine establishment!
Pros:

Everyone here was so wonderful and helpful! The entire staff is there to help you with your needs. Hugo, particularly seemed like he was there 24/7 to help the guests. We also got a ride from the airport to the hotel from Luis. He was great and very helpful. There is one restaurant at the hotel which we didn't love, but there are others that are delicious that were just a walk or Uber away. The hotel was beautiful, the pool was cleaner than clean, and the staff was so friendly. Highly recommend!

2025-09-14 • via Nuitee
E
Enrique
10
Pros:

Very clean,good service.

2025-09-12 • via Nuitee
L
lorena • family
10
Pros:

This is the second time that I go back to the same place because the staff is super friendly make feel at home for sure we will comeback again soon with our family

2025-09-11 • via Nuitee
D
DANILO
8
Pros:

Nice location. Near shopping areas and close to central hub to other places of interest.

2025-09-04 • via Nuitee
T
tito
8
Pros:

Nice breakfast

2025-08-30 • via Nuitee
A
Ariel Ovidio Ordonez • partner
8
Pros:

We just stayed at this hotel for convenience of price, we were so tired after our travel and it was 7 am, the hotel allowed us to check in that early even though check in time is at 1 and throughout our whole stay they were respectful, nice and kind. The hotel is a little old and outdated but the staff made me feel like I can overlook that and come back for another stay.

2025-08-24 • via Nuitee
V
Victor Manuel • family
10
Pros:

Vegetation plants were beautiful, tropical areas, excellent food, friendly people.

2025-08-21 • via Nuitee
M
Marleny Grisel
8
Pros:

People very friendly and helpful

2025-08-20 • via Nuitee