PARKROYAL Parramatta

Hotels
•
Parkroyal Hotels & Resorts
8.4 (5769 reviews)
30 Phillip Street, Parramatta , Sydney , au
+61 2 9689 3333

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Great location
Cons:
Cleanliness issues
High parking fees
Minor maintenance concerns

Categories

Cleanliness
7.6
Several reviews highlighted issues with cleanliness, especially regarding carpets and dust.
Service
8.6
Staff were described as friendly and helpful, though some mentions of rudeness at reception.
Location
9.1
Multiple reviews praised the convenient and central location of the hotel.
Room Quality
8.6
Rooms are generally well-reviewed for comfort and spaciousness, although some were noted as small.
Amenities
8.1
Amenities were noted, including EV chargers, but some reviews pointed out missing items like bath mats.
Value for Money
8.6
Guests felt the pricing was reasonable, especially considering the location and amenities offered.
Food and Beverage
8.1
Breakfast received positive feedback, but there were indications that standards have slipped over time.
Overall Experience
8.5
Most guests reported a generally pleasant stay with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:12

Property Description

City Views and Modern Comforts
Experience the vibrant city of Parramatta at PARKROYAL Parramatta, where every room offers stunning city views and modern amenities like cable TV and free WiFi.

Convenience at Your Fingertips
From a fitness centre to a swimming pool, this hotel has everything you need for a comfortable stay. Enjoy the convenience of a business centre, concierge service, and laundry facilities during your visit.

Dining Delights and Nearby Attractions
Indulge in delicious meals at TABLE:30 Restaurant or unwind with a cocktail at BAR:30. With Riverside Theatre just a 5-minute walk away and attractions like Rosehill Gardens Racecourse and Sydney Olympic Park a short drive from the hotel, there's never a dull moment at PARKROYAL Parramatta.

Ready to experience luxury and convenience in Parramatta? Book your stay at PARKROYAL Parramatta now!

Important information:

Please note that there is a 1.25% charge when you pay with a Visa, MasterCard, American Express or UnionPay credit card.

Please note that there is a 3% charge when you pay with a Diners Club or JCB credit card.

Guests under the age of 18 can only check in with a parent or official guardian.

Guests are required to show photo ID and the same credit card used at the time of booking at check-in, failure to provide the required credit card will result in a different method of payment needing to be taken.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Location

Guest Reviews

8.4
Based on 5769 reviews
Cleanliness: 7.6
Service: 8.6
Location: 9.1
Room Quality: 8.6
Amenities: 8.1
Value for Money: 8.6
Food and Beverage: 8.1
Overall Experience: 8.5
A
Aaron • couple • au
10
2026-08-22 • via Nuitee
L
Lance • solo_traveller • au
10
A must in Parramatta
Pros:

The staff especially in dining room were brilliant. Bed was amazing & shower the best I've ever used

Cons:

NA

2026-08-22 • via Nuitee
M
Mark • couple • au
8
2026-08-22 • via Nuitee
A
Anne • couple • au
7
2026-08-21 • via Nuitee
V
Vanessa • family_with_children • au
8
2026-08-20 • via Nuitee
J
Joanna • family_with_children • au
6
2026-08-20 • via Nuitee
D
David • family_with_children • au
7
good
Pros:

bed and breakfast

2026-08-20 • via Nuitee
S
Samantha • family_with_children • au
9
Very happy
Pros:

Location, room and staff

Cons:

Was quite busy in the morning - lots of people checking out, heading to breakfast at once

2026-08-19 • via Nuitee
L
Lara • couple • au
8
2026-08-18 • via Nuitee
S
Sian • couple • au
9
2026-08-18 • via Nuitee
P
Paul • extended_group • au
7
We will come back - just wont be getting breakfast
Pros:

Check-in was quick and easy. However, no information was proactively provided regarding breakfast times, parking, or lounge access until we specifically asked about these services.

The location is excellent and was one of the highlights of our stay.

The beds were exceptionally comfortable, and the pillows were incredibly comfortable as well.

The room was clean, quiet, and well presented.

Cons:

Breakfast – We arrived for breakfast at approximately 8:45am and were met with a long queue. When we were seated, the server advised there would be a significant wait for coffee, which was perfectly understandable and not an issue for us.

Unfortunately, the buffet itself was very poorly stocked. There was no tomato sauce available, the yoghurt was empty, and several fruit options had run out. The fresh juicing station was particularly disappointing, with very limited fruit available and what was there sitting in discoloured water.

The hot food section had no mushrooms, sausages, or hash browns (tots) available, and there were no bakery items such as Danish pastries or other pastries. There was also no sliced white bread. I requested some white bread and waited more than five minutes before eventually giving up.

My sister ordered eggs shortly after we arrived, however these took more than 25 minutes to arrive. I eventually asked the team for an update on both the coffee and the eggs, as I had noticed guests who arrived after us had already been served. The omelette arrived a few minutes later, however it was so overcooked that it was inedible.

Overall, this was a very poor experience and I expected a much higher standard from the Parkroyal.

Additional feedback:

The rooms are extremely dark. An additional main light in the room would make a significant difference.
The shower pressure could also be improved.

2026-08-17 • via Nuitee
F
Faheemah • couple • au
8
2026-08-17 • via Nuitee
D
david • solo_traveller • au
7
2026-08-17 • via Nuitee
A
Amanda • couple • nz
10
Loved it was our 2nd time there - will be back next year!
Pros:

Convent to Commbank stadium

2026-08-16 • via Nuitee
M
maria • couple • au
8
Great location, comprehensive buffet breakfast with friendly and helpful staff.
Pros:

Location

Cons:

N/A

2026-08-16 • via Nuitee
M
Michelle • solo_traveller • au
10
Pros:

Location of the hotel to the CBD and Football Stadium

Cons:

Nothing

2026-08-16 • via Nuitee
M
Mary-Ann • solo_traveller • au
10
Pros:

Excellent service

Cons:

Had a room booked for 3 only had enough cups for 2

2026-08-16 • via Nuitee
M
McCleary • couple • au
8
We enjoy staying at Parkroyal and will again in the future
Pros:

The room was great. My wife was very happy with the bed

Cons:

I wasn't as keen on the bed but not everyone likes the same bed - even at home

2026-08-16 • via Nuitee
F
Fayssal • solo_traveller • au
7
Good service, clean and great location. Breakfast options were limited
Pros:

Location and clean

Cons:

Breakfast

2026-08-15 • via Nuitee
J
Joan • couple • au
8
Pros:

Clean

Cons:

Too hot with heavy doona

2026-08-15 • via Nuitee