Four Seasons Hotel The Westcliff, Johannesburg

Hotels
•
Four Seasons
9.4 (107 reviews)
67 Jan Smuts Avenue, Randburg, Gauteng, 2193 , Randburg , ZA
27-11-4816000

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Pets allowed

Facilities

Meeting rooms
Full-service spa
Fitness facilities
Proposal/romance packages available
Area shuttle (surcharge)
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Clean and safe environment
Beautiful facilities
Excellent hotel quality
Cons:
Need for a bar
Slight issue at the spa with timing

Categories

Cleanliness
9.43
Clean, safe, beautiful haven in Jo’berg.
Service
9.9
Standard service quality for this hotel tier.
Location
9.44
Perfect location expected for a Four Seasons.
Room Quality
9.39
Perfect and beautiful accommodations.
Amenities
8.92
Lovely facilities mentioned, but some issues with spa timing.
Value for Money
9.38
Excellent value given the overall experience.
Food and Beverage
8.93
Needs a bar…desperately.
Overall Experience
9.8
Enjoyed our stay at the Four Seasons.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:57

Property Description

Discover an oasis of luxury at Four Seasons Hotel The Westcliff, Johannesburg, where elegance meets comfort in the heart of the city.

Unwind at Our Full-Service Spa
Indulge in rejuvenating massages, body treatments, and facials designed to soothe your senses. Our spa offers a tranquil escape, ensuring your perfect retreat into relaxation.

Exceptional Dining Experience
Savor culinary delights at Flames Restaurant or enjoy 24-hour room service. With two bars and a refreshing poolside experience, every bite and sip will create memorable moments.

Modern Comfort Meets Connectivity
Experience ultimate convenience with our 24-hour fitness center, complimentary Wi-Fi, and business services. Our spacious rooms come with luxurious bedding and amenities that make you feel at home.

Don’t miss your chance to enjoy an unforgettable stay; book your stay today!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Alcohol is not permitted at this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JNB

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Pets

    Pet max weight (per pet) in lb is 44

See all policies

Location

Guest Reviews

9.4
Based on 107 reviews
Cleanliness: 9.43
Service: 9.9
Location: 9.44
Room Quality: 9.39
Amenities: 8.92
Value for Money: 9.38
Food and Beverage: 8.93
Overall Experience: 9.8
J
Jenningsburyhouse • Couples • Hertford, Hertfordshire, England
10
Excellent hotel - would highly recommend!
Pros:

We started our 3 week trip of Africa here, stayed for three nights and were delighted with our choice.
Flames restaurant is fabulous - every meal we had here was superb and the breakfasts were amazing.
Our panoramic view hotel room was lovely and there were lots of welcome treats on arrival. Flowers were delivered to the room shortly after checking in which made it feel very personal.
Every member of staff we came across were extremely friendly, helpful and professional.
Would have been very happy to spend a few more days here.

2026-06-27 • via Tripadvisor
P
Passport59966450265 • Couples
2
How lost belongings are handled here is a serious concern
Pros:

I stayed at Four Seasons Johannesburg recently at around R10,000 a night, expecting the standard of care that price implies. My experience fell well short of it.

I left my Airpods in my room. When I raised it, staff assured me they would locate them and call me back. That call never came, and no one followed up despite the promise — I was left chasing the hotel.

What concerns me most is that I can track the AirPods through find my, and over the past few days they have consistently shown in Alexandra a commercial area 10 minutes away from the hotel and nowhere a guest would have taken them. For an item left in my room to end up off the property entirely raises real questions about how lost belongings are handled here.

At this price point I expected my property to be secure and a simple follow up promise to be honoured. Neither happened. I'd urge other guests to be careful with valuables

2026-06-25 • via Tripadvisor
M
Marais • couple • za
1
Cons:

I stayed at Four Seasons Johannesburg recently at around R10,000 a night, expecting the standard of care that price implies. My experience fell well short of it.

I left my AirPods in my room. When I raised it, staff assured me they would locate them and call me back. That call never came, and no one followed up despite the promise I was left chasing the hotel.

What concerns me most is that I can track the AirPods through Find My, and over the past few days they have consistently shown in Alexandra — a residential area well away from the hotel and nowhere a guest would have taken them. For an item left in my room to end up off the property entirely raises real questions about how lost belongings are handled here.

At this price point I expected my property to be secure and a simple follow-up promise to be honoured. Neither happened. I'd urge other guests to be careful with their.

2026-06-25 • via Nuitee
5
513claudef • Family • Ottawa, Ontario
8
beautiful spot to stay in Johannesburg
Pros:

excellent hotel with super views

2026-06-20 • via Tripadvisor
S
shahid • extended_group • om
9
Very nice
Pros:

Staff was excellent

Cons:

Everything was fine

2026-06-19 • via Nuitee
O
Ouattara • couple • za
9
2026-06-18 • via Nuitee
E
Edmore • couple • gb
10
The best stay ever in South Africa,comfortable and comfy rooms.Spacious room with warm and welcoming beds
Pros:

Peaceful,comfy and comfortable . Excellent staff

Cons:

None

2026-06-15 • via Nuitee
S
Shackleford_LB • Couples • Godalming, Surrey, England
10
Utterly fabulous
Pros:

This beautiful, elegant hotel situated on Jan Smuts Avenue is close to Sandton, Rosebank and Hyde Park Corner, and so is very convenient for everywhere you want to go in Johannesburg. Concierge and Reception were excellent at check in and check out and throughout our stay. The hotel is arranged on the hillside so a golf buggy service is provided. This is super quick and very responsive on WhatsApp (and charming and friendly staff too). We booked a panorama room, very nicely appointed and very comfortable. Also some lovely welcoming touches which we enjoyed. All the usual amenities you expect from a hotel in this category, even a shoe cleaning service. We used the gym and heated outdoor pool, plus sauna and steam room in the spa. Well worth an hour or two in a busy schedule. We dined at Flames Restaurant in the evening and our guests all declared the meal excellent. Breakfast was very good, opting for either a hot and cold buffet or the Signature cooked dishes, included in our room rate. Service was fabulous throughout. The Westcliff did not disappoint.

2026-06-11 • via Tripadvisor
X
Xolisiwe • family_with_children • za
10
Home away from home
Pros:

Four Seasons is our second home, literally can’t stay anywhere else when we are in Johannesburg. Service is always great. Pool service is exceptional. Front desk and concierge are always willing to help. Nothing like their waffles. Very family friendly.

Cons:

N/A

2026-06-09 • via Nuitee
N
nishlin • couple • za
10
2026-05-25 • via Nuitee
P
Promise • family_with_children • za
10
2026-05-24 • via Nuitee
U
UDOKANMA • solo_traveller • ng
10
Exceptional! Relaxing… Oustanding views
Pros:

Well positioned. Well maintained. High standards of service through out. Attentive staff.

Excellent food. Lovely grounds. Loved loved the gardens…

Cons:

Absolutely nothing.

2026-05-21 • via Nuitee
R
Romain • family_with_children • re
10
2026-05-18 • via Nuitee
J
Julian Jerry • extended_group • nl
8
2026-05-14 • via Nuitee
F
Fortune Madira • solo_traveller • za
10
Pros:

everything about the property was just amazing.

2026-05-08 • via Nuitee
A
Amna • extended_group • bw
7
Good comfortable stay
Pros:

Space in the room and bathroom also all the comforts

Cons:

layout is confusing and going down the stairs to the room

2026-05-08 • via Nuitee
D
Dionne • couple • us
10
2026-05-05 • via Nuitee
N
Nyasha • couple • za
10
2026-05-01 • via Nuitee
S
Samkele • solo_traveller • gb
10
Great property, facilities and staff!!
Pros:

Property is amazing. Superbly maintained and great facilities, with amazing staff!

2026-04-28 • via Nuitee
T
Tshidi • couple • sz
10
2026-04-26 • via Nuitee