Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Delicious breakfasts
Cons:
Cleanliness issues
Room size
Pool access limitations

Categories

Cleanliness
8.44
Some reviews mentioned issues with organization and old facilities, indicating cleanliness may not match expectations.
Service
9.41
Staff were welcoming and attentive, providing a high level of service.
Location
9.45
Great location with easy access to many attractions.
Room Quality
7.9
Rooms were described as small and a bit outdated.
Amenities
8.43
While there were free room upgrades and notable breakfast, the pool access restriction may affect perception.
Value for Money
8.89
Fairly good value considering the high level of service and location.
Food and Beverage
8.94
Breakfast was praised for its variety and quality.
Overall Experience
8.91
Overall experiences were positive, with room for improvement in cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:35

Property Description

Luxurious Accommodations

The InterContinental Almaty, with its grand 11-storey structure opposite the Presidential Palace, offers stylish rooms with silk fabrics, marble bathrooms, and modern amenities ensuring a comfortable stay.

Fine Dining and Relaxation

Indulge in a wide selection of excellent international cuisine at the elegant Asian Café, enjoy refreshing cocktails at the Sunset Efes Beer Garden, and rejuvenate at the Ankara Spa with its indoor pool, Turkish bath, and massage treatments.

Recreation and Exploration

Take advantage of the fully equipped gym, tennis court, and nearby attractions like Kok Tobe Mountain and Chimbulak Ski Resort for a perfect blend of leisure and adventure.

Book your stay at the InterContinental Almaty for an unforgettable experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 17 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 194 reviews
Cleanliness: 8.44
Service: 9.41
Location: 9.45
Room Quality: 7.9
Amenities: 8.43
Value for Money: 8.89
Food and Beverage: 8.94
Overall Experience: 8.91
G
Gennady • solo_traveller • ru
10
Pros:

Good breakfast, good location. The best hotel in Alma-Ata

Cons:

Nothing

2026-06-27 • via Nuitee
1
104aslank • Family • Edinburgh, Scotland
10
Resort hotel in downtown
Pros:

We stayed 2nd time with my mum and sister. Had wonderful holiday. Everyone was super friendly and helpful. Hotel is so clean and beautiful. i would like thank Mr.Ibragimov at the front desk and Mrs.Gulbakhit and her team in the breakfast restaurant and Dariga from the lobby bar

2026-06-19 • via Tripadvisor
M
Mustafa Tunç • couple • kz
9
2026-06-15 • via Nuitee
B
Benjamin • solo_traveller • gb
6
Overpriced and fading legacy of a hotel.
Pros:

The location

Cons:

Very outdated- including everything from the carpets to the furniture. Everything in the decor of the room was rather worn with carpets pulling up in multiple locations. And lot of issues with the front desk giving me packages that we sent to me and handing over packages left for others.

2026-06-14 • via Nuitee
Z
Zhibek • couple • kz
9
I am happy
Pros:

Very good location and good service

Cons:

I liked all

2026-06-02 • via Nuitee
O
Oksana • couple • ua
8
Превосходный сервис и гостеприимство, но номерному фонду уже требуется обновление.
Pros:

Отличный сервис и невероятно гостеприимный персонал. Все сотрудники были очень доброжелательными, внимательными и профессиональными. Завтраки просто великолепные -большой выбор и очень вкусная еда. В отеле царит роскошная атмосфера, красивый интерьер и высокий уровень обслуживания. В целом отдых оставил очень приятные впечатления.

Cons:

Несмотря на прекрасный сервис, номера уже выглядят немного уставшими и нуждаются в обновлении. Душ в ванной не очень удобен -вода легко вытекает на пол из-за конструкции стеклянной перегородки. Дозаторы шампуня и геля для душа нажимаются очень туго и выдают средство медленно. В ванной были замечены следы плесени. Подушки оказались неудобными для сна. Также возле кровати не хватает удобных розеток для зарядки телефона. Утюг в номере был довольно старым и для пятизвёздочного отеля его стоило бы заменить на более современный. После реновации отель стал бы ещё лучше.

2026-05-31 • via Nuitee
V
Viktoria • couple • ru
10
Великолепный отель! Идеальное соотношение цена/качество
Pros:

Абсолютно все!

Cons:

-

2026-05-25 • via Nuitee
C
cathyrY6605ZU • Friends getaway
10
Extraordinary service
Pros:

This is a story about the extraordinary kindness, professionalism, and humanity of the concierge staff. Days after we checked out I realized that I had lost a small earring with sentimental value. On a long shot, I emailed the hotel, and was astonished that the earring had been found near the elevators and turned in, presumably by maintenance or housekeeping. The concierges helped me arrange for a courier to ship it back to me in the U.S. Instead of treating me like a nuisance, they stayed in touch, provided the information the courier required, and let me know when the courier finally picked up the package. All communications were warm and friendly. I will be forever grateful.

My only regret is that we couldn't stay longer at this elegant, opulent, and welcoming hotel. Visit Almaty, and stay at the Intercontinental. In every aspect, it was a beautiful experience.

2026-05-21 • via Tripadvisor
E
Ekaterina • solo_traveller • ae
8
2026-05-13 • via Nuitee
Бахтиер • extended_group • uz
5
В общем хорошо!
Pros:

Да, понравился.

Cons:

У меня в комнате кондиционер не работал, пришлось менять комнату.

2026-05-11 • via Nuitee
A
Asrorkhodzha • couple • tj
10
2026-05-11 • via Nuitee
A
ali • solo_traveller • dz
6
2026-05-06 • via Nuitee
H
Ho • couple • sg
5
2026-05-04 • via Nuitee
D
Dmitry • solo_traveller • ru
10
2026-04-27 • via Nuitee
N
Nikolay • couple • ru
10
Очень хороший завтрак, удобное расположение, прекрасный персонал на ресепшене
Pros:

Спасибо за помощь и гостеприимство

Cons:

Все было хорошо

2026-04-26 • via Nuitee
O
Oxana • solo_traveller • ru
9
Pros:

Отлично

Cons:

Открыла окно, появился запах табака

2026-04-24 • via Nuitee
F
fogetmylogin • Solo travel
6
Location
Pros:

I can't believe this is the #2 hotel in Almaty. They aren't doing anything wrong per se though there were hiccups in the service but there are better options for sure. The location isn't great as you are a bit isolated (That's part of the appeal for some I know) There is almost nothing to walk to and only one direction is open to walk. Getting an Uber there also always takes a few extra minutes as they access the property. Breakfast wasn't as good as cheaper options in the city. Had to send eggs back a few times to be cooked properly and the overall spread isn't up to the price. The lobby has kind of smokey creepy vibes which doesn't make it a pleasant place to walk through and you have to walk all the way around to get to elevators. The whole property is clean and maintained but definitely dated in style.

2026-04-22 • via Tripadvisor
L
Liudmila • couple • kg
10
Pros:

Хороший отель,посещали его давно и решили остановиться снова.Чистые номера,вежливый персонал и хорошая еда,понравилось все! Вернемся сюда снова.

Cons:

С интернетом были небольшие проблемы,wi fi постоянно отключался,может из за погоды (был дождь),а может номер распологался в месте,где плохо ловил.

2026-04-18 • via Nuitee
G
Gennady • couple • ru
10
Понравилось все.
Pros:

Хорошее расположение, своя, закрытая территория и хорошая кухня.

Cons:

Нет такого.

2026-04-17 • via Nuitee
T
TrophyCollector • Friends getaway • Monaco-Ville
10
Excellent choice in Almaty
Pros:

This was the first luxury hotel in Almaty, and it is still among the best. Speedy check in. Excellent room. Great buffet breakfast. Spa a little aged. For me the personal highlight was the cigar bar. Highly recommended hotel.

2026-04-16 • via Tripadvisor