NH Canciller Ayala Vitoria

Hotels
•
NH Hotels
8.5 (6280 reviews)
Ramón y Cajal, 5 , Vitoria-Gasteiz , es
+34 945 13 00 00

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Small room sizes
Issues with cleanliness

Categories

Cleanliness
7.89
There were some complaints about the cleanliness and maintenance of the rooms.
Service
9.36
Overall, the staff was described as attentive and friendly, particularly highlighted by many reviews.
Location
9.4
The location was praised consistently, being close to the city center and convenient.
Room Quality
6.85
Issues with room size and maintenance were noted, particularly in some rooms.
Amenities
8.38
Some amenities were mentioned positively, but issues with parking and some facilities were noted.
Value for Money
8.34
While some guests felt the value was appropriate, others saw it lacking due to parking fees.
Food and Beverage
8.89
The breakfast and food quality were generally praised, despite some comments on costs.
Overall Experience
8.86
Despite some negatives, many guests enjoyed their stay and expressed a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:20

Property Description

Stylish Rooms with Modern Amenities
NH Canciller Ayala Vitoria boasts stylish rooms equipped with flat-screen TVs, free Wi-Fi, and a minibar. The spacious and elegant rooms feature parquet floors and a complimentary safety deposit box, ensuring a comfortable stay for guests.

Scenic Views and Convenient Location
Situated in the heart of Vitoria, the hotel offers picturesque views of Vitoria Cathedral, Basque Parliament, and Florida Park. Guests can explore Virgen Blanca square and the Medieval old town located just a stone's throw away, making it a perfect location for sightseeing and immersing in the local culture.

Dining Excellence and Event Facilities
Indulge in a buffet breakfast and authentic Basque cuisine at the hotel's Quejana restaurant or grab a quick snack at the cafeteria. With spacious meeting rooms and 24-hour reception offering room service, NH Canciller Ayala Vitoria is ideal for both leisure and business travelers.

Book now to experience the perfect blend of comfort, convenience, and culinary delights at NH Canciller Ayala Vitoria.

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property.

Please note that pets are allowed upon request and subject to approval. Dogs and cats are allowed, max. weight 25kg. A charge of €25 per pet, per night will be applied (max. 2 pets per room). Guide dogs free of charge.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VIT

Location

Guest Reviews

8.5
Based on 6280 reviews
Cleanliness: 7.89
Service: 9.36
Location: 9.4
Room Quality: 6.85
Amenities: 8.38
Value for Money: 8.34
Food and Beverage: 8.89
Overall Experience: 8.86
D
DANIEL • solo_traveller • es
9
2026-09-05 • via Nuitee
S
Stewart • family_with_children • gb
9
2026-09-05 • via Nuitee
J
Juan José • solo_traveller • es
10
2026-09-04 • via Nuitee
A
Aileen • couple • gb
8
Enjoyable and the staff were very helpful
Pros:

It’s is well situated

Cons:

Nothing

2026-09-02 • via Nuitee
L
Lourdes • solo_traveller • es
10
2026-09-01 • via Nuitee
D
Daniel • couple • fr
10
2026-09-01 • via Nuitee
T
Thomas • solo_traveller • fr
7
Bon emplacement
Pros:

L'emplacement est idéal pour visiter la ville.

Cons:

Hôtel pas super bien insonorisé. Chacun sa chance avec les voisins.

2026-09-01 • via Nuitee
L
Laurent • couple • fr
5
2026-09-01 • via Nuitee
J
Jose Antonio • couple • fr
7
2026-09-01 • via Nuitee
E
ENRIQUE • couple • us
9
Pros:

Great location. Room temp OK. Beds OK. Parking good. Quiet. Room floor cleanness needs improvement. Room size OK. Room recently renovated. Staff very friendly and efficient. WiFi good. Ck-in/out OK.

Cons:

Room floor cleanness needs improvement.

2026-08-31 • via Nuitee
D
Dabe Martin • solo_traveller • be
10
Super hotel !
Pros:

La chambre était magnifique , le personnel à l'écoute et le restaurant était très bon.

Cons:

Lors de notre réservation, booking affichait une chambre avec balcon dans son descriptif. Chose que nous n'avons pas eu a notre arrivée. Après réclamation, nous avons été surclasser dans une chambre avec balcon. (Avec preuve de descriptif)
Merci au personnel ! Un peu moi a booking pour son erreur ..

2026-08-31 • via Nuitee
B
Belencita870 • solo_traveller • es
9
2026-08-31 • via Nuitee
T
Toni • couple • nl
9
2026-08-31 • via Nuitee
R
Ramiro • family_with_children • es
9
Estancia agradable en hotel céntricio.
Pros:

Pudimos encontrar aparcamiento en el propio hotel , lo cual valoramos muy positivamente

Cons:

Recomendaría poner una escobilla en los baños. Tampoco me gustó que no pudiéramos conectar nuestro dispositivo Chromecast para acceder a nuestro propio servicio multimedia audiovisual; la wifi del hotel que requiere de confirmación en página web no hacía viable la conexión.

2026-08-30 • via Nuitee
J
Jose Carlos • solo_traveller • es
10
Pros:

La localización

Cons:

Que no tenían carta de almohadas

2026-08-30 • via Nuitee
M
mariam • couple • jo
10
2026-08-30 • via Nuitee
élise • couple • fr
9
Pros:

Emplacement très central pour visiter, la gentillesse et le professionalisme du personnel, le calme, la taille de la chambre, la literie. Tout était bien!

Cons:

RAS

2026-08-30 • via Nuitee
G
Genzor • couple • es
9
Cumple las espectativas
Pros:

Muy buena ubicación

Cons:

Habitación pequeña

2026-08-30 • via Nuitee
E
esther • couple • es
9
Recomendable
Pros:

Ubicación y personal

Cons:

El desayuno un poco caro

2026-08-30 • via Nuitee
S
Susana • extended_group • es
10
Trato del personal espectacular
Pros:

El personal del hotel muy muy amable y todos nos atendieron con una sonrisa , que es de agradecer, encantadores tod@s

2026-08-29 • via Nuitee