NH Canciller Ayala Vitoria

Hotels
•
NH Hotels
8.5 (5861 reviews)
Ramón y Cajal, 5 , Vitoria-Gasteiz , es

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Small room sizes
Issues with cleanliness

Categories

Cleanliness
7.89
There were some complaints about the cleanliness and maintenance of the rooms.
Service
9.36
Overall, the staff was described as attentive and friendly, particularly highlighted by many reviews.
Location
9.4
The location was praised consistently, being close to the city center and convenient.
Room Quality
6.85
Issues with room size and maintenance were noted, particularly in some rooms.
Amenities
8.38
Some amenities were mentioned positively, but issues with parking and some facilities were noted.
Value for Money
8.34
While some guests felt the value was appropriate, others saw it lacking due to parking fees.
Food and Beverage
8.89
The breakfast and food quality were generally praised, despite some comments on costs.
Overall Experience
8.86
Despite some negatives, many guests enjoyed their stay and expressed a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:20

Property Description

Stylish Rooms with Modern Amenities
NH Canciller Ayala Vitoria boasts stylish rooms equipped with flat-screen TVs, free Wi-Fi, and a minibar. The spacious and elegant rooms feature parquet floors and a complimentary safety deposit box, ensuring a comfortable stay for guests.

Scenic Views and Convenient Location
Situated in the heart of Vitoria, the hotel offers picturesque views of Vitoria Cathedral, Basque Parliament, and Florida Park. Guests can explore Virgen Blanca square and the Medieval old town located just a stone's throw away, making it a perfect location for sightseeing and immersing in the local culture.

Dining Excellence and Event Facilities
Indulge in a buffet breakfast and authentic Basque cuisine at the hotel's Quejana restaurant or grab a quick snack at the cafeteria. With spacious meeting rooms and 24-hour reception offering room service, NH Canciller Ayala Vitoria is ideal for both leisure and business travelers.

Book now to experience the perfect blend of comfort, convenience, and culinary delights at NH Canciller Ayala Vitoria.

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property.

Please note that pets are allowed upon request and subject to approval. Dogs and cats are allowed, max. weight 25kg. A charge of €25 per pet, per night will be applied (max. 2 pets per room). Guide dogs free of charge.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VIT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs EUR 19 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.5
Based on 5861 reviews
Cleanliness: 7.89
Service: 9.36
Location: 9.4
Room Quality: 6.85
Amenities: 8.38
Value for Money: 8.34
Food and Beverage: 8.89
Overall Experience: 8.86
M
marta • couple • es
9
Pros:

La comodidad de la habitación y la ubicación cerca del centro

Cons:

No hubo nada que no nos gustara

2026-05-09 • via Nuitee
C
Cedric • solo_traveller • fr
10
2026-05-09 • via Nuitee
E
Eloy • couple • es
8
2026-05-09 • via Nuitee
V
Vladimir • couple • ro
9
2026-05-09 • via Nuitee
J
Jesús • couple • ad
7
Bien pero tienen que modernizar el hotel.
Pros:

La cubicación.

Cons:

Está un poco viejo.

2026-05-09 • via Nuitee
M
Marisa • couple • es
9
2026-05-09 • via Nuitee
M
MARIA LUISA • solo_traveller • es
10
Pros:

El personal de recepción encantador y con ganas de ayudar en todo lo necesario. Todos los empleados fantásticos y el desayuno excepcional.

Cons:

Que la habitación tuviera bañera y deslizaba, para personas mayores es incómodo y peligroso que no tuviera antideslizante..

2026-05-08 • via Nuitee
T
Txus • solo_traveller • es
10
2026-05-07 • via Nuitee
A
Ana • solo_traveller • es
9
2026-05-06 • via Nuitee
S
Soraya • solo_traveller • es
9
Fantástico hotel en Vitoria
Pros:

Nos gustó mucho el hotel , confortable , limpio y acogedor, así como la habitación y el baño .
No echamos nada en falta.
Detalle con las mascotas, te ponen cama, comedero y bebedero , se agradece.
El desayuno es muy completo y está muy rico todo, la fruta estupenda.
La situación es ideal, muy cerca de la estacion de tren y atravesando el precioso parque de la Florida estás en todo el centro.
Lo recomiendo sin.duda.

Cons:

No es un hotel barato pero merece la pena.

2026-05-06 • via Nuitee
T
Toshiko • couple • jp
10
対話が楽しかった。
Pros:

スタッフがとてもにこやかでフレンドリーでした。細やかな配慮がができる皆さんでした。
エアコンが寒いと言うと、calefacción を持ってきてくれました。

Cons:

特に無し。

2026-05-06 • via Nuitee
J
João Marques • solo_traveller • pt
8
2026-05-05 • via Nuitee
R
Rafael • couple • es
6
Mucho frío
Pros:

La situación

Cons:

Muchísimo frío en la habitación. Imposible dormir a pesar de las mantas que nos dieron

2026-05-05 • via Nuitee
A
Ana maría • solo_traveller • es
9
Apetecible
Pros:

El desayuno fue lo mejor , sublime

Cons:

Las almohadas ,sali con dolor de cuello

2026-05-05 • via Nuitee
G
Gabriel • solo_traveller • es
9
todo bien
Pros:

el personal.
La limpieza.
La situación céntrica.

Cons:

aparcamiento algo viejo y estrecho.

2026-05-05 • via Nuitee
S
Sara • couple • es
6
Cómodo pero ruidoso.
Pros:

La ubicación es lo mejor del hotel, las instalaciones y los servicios son muy buenos. El agua de la ducha sale caliente al segundo y no falta de nada en el baño. Las camas son muy cómodas.

Cons:

No tiene insonorización ninguna. Se escucha absolutamente todo de las habitaciones contiguas, pasillo y carretera principal. También había bastantes pelusas bajo la cama, el resto bastante limpio, pero mejor que no se te caiga nada de la mesilla.

2026-05-04 • via Nuitee
E
EDUARDO • couple • es
8
Quise cambiar de día y no me dejaron
Pros:

La ubicación

Cons:

Me cobraron el parking y quise cambiar de día y no me dejaron

2026-05-04 • via Nuitee
A
Angel • solo_traveller • es
10
2026-05-04 • via Nuitee
I
Isabel • couple • es
8
Pros:

La amplitud del baño y de la habitación

Cons:

Ni siquiera pusieron agua de bienvenida

2026-05-04 • via Nuitee
C
Cristian • couple • it
10
Pros:

ottima posizione,a 5 minuti dal centro

2026-05-04 • via Nuitee