Holiday Inn Basingstoke by IHG

Hotels
Holiday Inn Hotels & Resorts
7.4 (1422 reviews)
Grove Road , Basingstoke , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Attentive staff
Good location
Comfortable beds
Cons:
Cold rooms
Breakfast quality
Heating issues

Categories

Cleanliness
6.98
Some reviews highlight cleanliness, but mention cold and unsatisfactory breakfast conditions.
Service
8.45
Multiple mentions of lovely and attentive staff.
Location
8.49
Consistent positive feedback about the good location.
Room Quality
6.44
Issues with room conditions, particularly temperature and comfort, noted in several reviews.
Amenities
7.47
Sufficient amenities noted but some issues reported with heating and overall state of some rooms.
Value for Money
7.43
Value discussed in terms of mixed feedback about breakfast and room quality.
Food and Beverage
6.48
Food quality complaints noted, especially regarding breakfast.
Overall Experience
7.45
General positive feedback, despite several issues raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:18

Property Description

Modern Comfort and Convenience

Just off the M3, Holiday Inn Basingstoke provides a convenient base for exploring Hampshire. Enjoy complimentary parking and free WiFi, making your stay stress-free.

Luxurious Room Amenities

Relax in air-conditioned rooms featuring flat-screen HD TVs, en-suite facilities, and tea/coffee making amenities. With on-demand movies and a cozy workspace, unwind in comfort after a day of sightseeing.

Delicious Dining and Entertainment

Indulge in a full buffet breakfast and savor seasonal menus for lunch and dinner. The lounge bar offers a variety of beverages and live sports. With 24-hour room service, your cravings are just a call away.

Ready to experience comfort and convenience at Holiday Inn Basingstoke? Book now for an unforgettable stay!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZRH

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.4
Based on 1422 reviews
Cleanliness: 6.98
Service: 8.45
Location: 8.49
Room Quality: 6.44
Amenities: 7.47
Value for Money: 7.43
Food and Beverage: 6.48
Overall Experience: 7.45
S
Stewart solo_traveller gb
8
2026-06-27 via Nuitee
F
Francis solo_traveller gb
6
2026-06-26 via Nuitee
W
Wagner S Lane solo_traveller ie
4
2026-06-25 via Nuitee
M
Mark solo_traveller gb
10
Pros:

Friendly staff good food comfy room pleasant stay

Cons:

The air con was not working as it should but a large fan was in the room and worked fine apart from that all good

2026-06-23 via Nuitee
M
Monika couple de
4
Schreckliche Gäste im Nebenzimmer und auf dem Flur
Pros:

Liegt super an der Autobahn

Cons:

Restaurant Sonntags geschlossen

2026-06-22 via Nuitee
T
Tom solo_traveller gb
8
2026-06-22 via Nuitee
V
Vicky couple gb
7
Was okay, but a few things let it down
Pros:

Breakfast was good

Cons:

Air conditioning didn’t work properly, noisy room

2026-06-21 via Nuitee
K
Kevin solo_traveller gb
10
Very welcoming
Pros:

The property was very clean and welcoming. The room was well maintained and comfortable.

Cons:

Nothing

2026-06-20 via Nuitee
M
Marie solo_traveller gb
10
Excellent, everything I could wish for staying on my own.
Pros:

Breakfast was excellent, lovely bar, very helpful staff. Very restful room.

2026-06-19 via Nuitee
O
Oscar solo_traveller gb
3
2026-06-18 via Nuitee
J
Julie solo_traveller gb
3
Very underwhelming stay.
Pros:

Staff shortages. Paid for breakfast, but it ran out. Lots of guests went without. Room cold. Bathroom could have been cleaner. Some staff friendly and courteous. Others felt like they were stalking and watching you like a hawk. Very uncomfortable. Would not stay again.

Cons:

As above.

2026-06-18 via Nuitee
P
Prince Okoye solo_traveller gb
7
Good
Pros:

Staff was friendly and helpful. Breakfast was great.

Cons:

The aircon was struggling during the day especially as it was hot, this needs to be checked.

2026-06-17 via Nuitee
N
Nick solo_traveller gb
10
Pros:

Reception staff were helpful and the room was large and very well equipped, shower was amazing

2026-06-17 via Nuitee
K
Katrin solo_traveller de
9
2026-06-15 via Nuitee
S
SELCEN solo_traveller gb
9
2026-06-12 via Nuitee
A
Antoinette solo_traveller gb
3
Stayed 2 nights slept well but bathroom was old and not clean the room was very old and needs an upgrade
Pros:

Parking was plenty and free

Cons:

It was old and dirty also building works going on till 19:00 in the evening very disruptive

2026-06-12 via Nuitee
A
Anthony couple gb
7
Pros:

Breakfast great, great staff, food good.

Cons:

The room we were given was dire, the corridor unkempt, wood unpainted. Room just awful We thought we were in the wrong hotel. I asked reception if there was a better room and found that the one we were in was being refurbished. Although she said they were fully booked she "managed" to find another room. Clean, bright, comfortable. The hotel was said to be 4 star, that is why we chose it. Looking at the first room it should never even have one star. I would still not say the hotel should be advertised as 4 star, the receptionist said it was more 3 star. I say 2 star.

2026-06-11 via Nuitee
M
Mike solo_traveller gb
8
VFM
Pros:

Room clean and tidy.
Free car park.

Cons:

Restuarant was closed for evening meal.
Bar menu offered few substantial meals.

2026-06-11 via Nuitee
T
TIG Painting And Decorating Ltd couple gb
10
2026-06-10 via Nuitee
P
Peter solo_traveller gb
4
Disappointed
Pros:

Convenient and free parking

Cons:

The room had a party door and neighbours were very noisy all night.
The restaurant menu was pathetic. 3 curries and 3 pizzas. That’s not a restaurant menu

2026-06-09 via Nuitee