CenterWay Hotel Tonawanda

Need more adequate signs to mark where hotel is.

Clean room and bathroom.good value

Maid service was not given each day, had to request. Once requested, sheets were not changed and floors were not cleaned. No toiletries at all, just a tiny bar of soap. Door key deactivated every time you left the building and they kept saying it was because we had it next to our cellphone, which was definitely NOT the case. Vending machines were out of order and when asked if there was any water available, I was told to drink from the bathroom sink. Complimentary breakfast was no longer given. And when it was time to check out (which was 11) the Maid and then the front desk clerk banged on the door at 11 and then every 10 minutes until we checked out at 11:30. When asked if a discount could be given for all these inconveniences, was told they already give a big discount already, and after several requests was finally given $10 off. This hotel was one of the cheaper hotels that could be booked for my trip and now I know why. I will definitely not be returning.

The staff is great.

Very desolate

Not as advertised no breakfast,no housekeeping service, clock not working,inconvenient, over priced
No shampoo. Generally would not recomend

Another great stay! Room 123 clean as always. Staff very friendly. Plenty of parking available.

Halls dirty and looks unkept.

Neighbour’s bathroom room fan and shower noise was really loud late at night and early in the morning.

Internal air conditioning fan way too loud - we had to turn it off to be able to sleep - discomfort level high

No USB charger available in the room.

Price for such a place - unreasonably high.

We arrived later and we were unsure if we were at the correct location. The parking lot was dark and it was poorly lit. We entered and were checked in. We went to the room and it looked like the photos. I neglected to look closely at the photos online so my disappointment could have been avoided if I had. The floors are carpeted with older green carpet there is a mirror the length of the room and as big as the wall at the head of the bed.. Everything is outdated and honestly I was uncomfortable and didn't want to stay. We turned on the heater and had to turn it off because the room filled with a nasty smell , like a burnt smell. I honestly felt like I was in a small prison cell and I slept in my clothes in the bed. To be fair I should have looked at the photos and read the reviews from the actual hotel, not the reviews from Expedia, because they do not match

Really dark parking in some areas. Crackhead in barefeet at entrance when we walked in. Almost turned around and ate the $200 we would lose to go elsewhere

Really easy and accommodating experience.

I was a little taken back to see how outdated the rooms were…definitely not much for space, but the price point is right.
Overall it wasn’t bad, I could only adjust the volume on the TV up but not down…I ended up turning it off because I could hear from the hallway…but it was a comfortable bed. So for the money and a short visit, you’re good to go!

The stay was excellent, but a couple things : not an available sign to locate the entrance. Posted sign for breakfast- they stopped months ago. Also no elevator, have bad knee had to wa

Very small rooms, but clean, good service. Parking lot was not very well lit. No breakfast is offered. Older decor.

The room smelled very damp, other guest/residents smoke in front of the facility causing my room like smoke on top of the dampness. Shower curtain rod was hanging semi broken. Then in friday evening i noticed that they have prostitutes and their clients walking around all hrs of the night. With all that going on my wife wanted to leave early because she felt unsafe, we are very disappointed.

My room was clean, the staff were kind and friendly, the water pressure was great, my only complaint is the outlets near the bed were so loose my phone charger kept falling out of it. It was a quiet and peaceful stay and close enough to the places I wanted to visit. They discontinued their continental breakfast, but had a vending machine and coffee available. I’d still recommend!

Good place to stay

The facility is Family owned. I did mention to Manager that the Signage is fine during the day, but NIGHTTIME ILLUMINATION is not great. Google maps got me there perfectly, but it was hard to see the sign until IN the property.
Good stay. I'm definitely using them again.

My husband booked the room for me. I went and showed the reception, his credit card and his ID because he was out of town and my credit card was lost. They did not let me check in very bad experience. It was more like racism then a service.

Good place