Mercure Hotel Severinshof Köln City

Hotels
•
Mercure
8.1 (3200 reviews)
Severinstr. 199 , Cologne , de

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Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
High prices
Cleanliness issues

Categories

Cleanliness
7.6
Could be improved, as some guests mentioned cleanliness issues.
Service
8.6
Generally positive sentiments about the staff being helpful and friendly.
Location
9.1
Ideal location with good access to public transport and city attractions.
Room Quality
7.6
Mixed reviews; some rooms are old and had issues with comfort.
Amenities
8.1
Moderate amenities; some expectations were not met.
Value for Money
7.1
Some guests felt the pricing was not justified for the quality.
Food and Beverage
8.1
Breakfast was decent, but could be improved in quality and variety.
Overall Experience
8.6
Overall satisfaction despite some issues reported by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 22:35

Property Description

Centrally Located 4-Star Hotel with Modern Amenities

Modern Rooms and Spa Facilities
Experience comfort and relaxation in our modern rooms equipped with satellite TV, work desk, and coffee/tea maker. Unwind at our spa featuring a sauna and fitness equipment, perfect for rejuvenation after a day of exploring Cologne.

Gastronomic Delights and Entertainment
Indulge in a rich breakfast buffet and savor German and international cuisine at our restaurant with a terrace. Join us at the "RELAX - Food, Drinks and You Lounge" to catch sports events on a large screen, creating a vibrant and social atmosphere for our guests.

Convenient Location and Access
With the Severinstrasse Underground Station a stone's throw away, easily access popular attractions like Lanxess Arena and KölnMesse Exhibition Centre. Benefit from our public underground parking for a hassle-free stay in the heart of Cologne.

Book now for a memorable stay at Mercure Hotel Severinshof Köln City.

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGN

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 19 per day.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.1
Based on 3200 reviews
Cleanliness: 7.6
Service: 8.6
Location: 9.1
Room Quality: 7.6
Amenities: 8.1
Value for Money: 7.1
Food and Beverage: 8.1
Overall Experience: 8.6
U
Urs • family_with_children • ch
7
Recht gut hat aber noch etwas potenzial
Pros:

Das haus von aussen

Cons:

-

2026-02-14 • via Nuitee
P
Paul • solo_traveller • be
8
2026-02-13 • via Nuitee
S
Sergios • family_with_children • gr
1
Perfect if you want to pay 2 times for your stay.
Pros:

Borderline Illegal and Indifferent Behaviour towards customers.

If you want to double pay for your stay (1 time in booking.com and also 1 time again in the hotel) it is perfect.

Seriously. Find something else. The staff tries to be polite but the management is seriously incompetent and cannot resolve a simple situation, because they simply dont care.

Paid from booking.com and they asked again for money at the counter during checkin and checkout.

Cons:

Borderline Illegal and Indifferent Behaviour towards customers.

If you want to double pay for your stay (1 time in booking.com and also 1 time again in the hotel) it is perfect.

Seriously. Find something else. The staff tries to be polite but the management is seriously incompetent and cannot resolve a simple situation, because they simply dont care.

Paid from booking.com and they asked again for money at the counter during checkin and checkout.

2026-02-13 • via Nuitee
G
Gianmarco • solo_traveller • at
7
Cons:

Ristorante disorganizzato e troppo caro, abbiamo aspettato più di un’ora e non c’era nessuno

2026-02-13 • via Nuitee
P
Peter • family_with_children • de
6
2026-02-11 • via Nuitee
K
Kristijan • couple • ba
5
Pros:

La fauna della palestra

Cons:

Siamo stati seduti un’ora al tavolo. Nessuno viene venuto per chiedere se volevamo qualcosa da bere non funzionava riscaldamenti, perché l’ho preso dentro le telecamere

2026-02-11 • via Nuitee
M
Mehmet Hilmi • extended_group • tr
7
2026-02-09 • via Nuitee
F
Fieke • extended_group • nl
7
Pros:

Het vriendelijke personeel en het goede ontbijt

Cons:

In de eetzaal waren veel plavondplaten weg, ook boven het eten. Niet heel hygiënisch.

2026-02-09 • via Nuitee
K
Kristijan • couple • ba
10
Pros:

Tutto

2026-02-08 • via Nuitee
K
Kristijan • couple • ba
10
Pros:

Tutto

Cons:

Avevo fatto una prenotazione e per sbaglio mi ha dato due prenotazioni. Ho provato a cancellare, ma mi hanno messo in debito di 84 €.

2026-02-08 • via Nuitee
M
Michael • solo_traveller • de
9
2026-02-08 • via Nuitee
U
Ulrike • family_with_children • de
9
Pros:

Freundliches Personal, sauberes, grosszügiges, gut ausgestattetes Zimmer, reichhaltiges Frühstück, gemütliche Aufenthaltbereiche.

2026-01-31 • via Nuitee
M
Marie Christine • extended_group • nl
8
Gastvrij verblijf, niet ver van het centrum. Ideaal om van kunst en cultuur te genieten
Pros:

Groot aanbod voortreffelijke producten, vriendelijk personeel

2026-01-31 • via Nuitee
E
ELOY • extended_group • es
8
2026-01-30 • via Nuitee
A
Andrius • couple • gb
10
2026-01-30 • via Nuitee
S
Sasoun • family_with_children • am
10
2026-01-29 • via Nuitee
M
Mehmet Akif • couple • tr
6
Cons:

Çok standart olması gereken örneğin terlik, temizlik kiti ve benzeri ürünler ne yazıkki yoktu. Ve bununla beraber de telefondan resepsiyonu arayabilecek herhangi bir bilgi de mevcut değildi bunun için ayıp ettiler

2026-01-29 • via Nuitee
A
Aleyna • couple • tr
8
Pros:

Konumunu, personel ilgisini, odaları begendik

Cons:

yastıkları cok inceydi, klimada ısıtmıyordu

2026-01-28 • via Nuitee
A
Anja • couple • de
8
Wir waren zum wiederholten Mal dort, in Verbindung mit der lachenden Kölnarena
Pros:

gutes Frühstück mit großer Auswahl ; sehr netter "Barmann"; gute Anbindung an die Innenstadt

2026-01-28 • via Nuitee
P
Perihan • couple • tr
10
2026-01-27 • via Nuitee