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Facilities
Property facilities
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Offsite parking discounted rates available
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Parking
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Non-smoking rooms
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Restaurant
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Packed lunches
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Darts
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Non-smoking throughout
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Shared lounge/TV area
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Wheelchair accessible
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Lower bathroom sink
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Emergency cord in bathroom
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Outdoor furniture
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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CCTV outside property
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24-hour security
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Key card access
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Television in common areas
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Front desk (limited hours)
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Billiards or pool table
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Free wired internet
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Self parking (surcharge)
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Secured parking
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Vegetarian menu options available
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Convenient Location
Located in the heart of Derby, Aston Court Hotel offers easy access to the city's attractions and amenities. With Derby Train Station opposite and Derbion Shopping Centre within walking distance, you'll have everything you need at your doorstep.
Nearby Attractions
Explore the nearby attractions such as Alton Towers, Chatsworth House, and Nottingham's Lace Market. Experience the best of Derby and its surroundings during your stay at Aston Court Hotel.
Free Parking and Wi-Fi
Enjoy complimentary Wi-Fi internet access and free parking during your stay at Aston Court Hotel. Relax and unwind knowing that your comfort and convenience are our top priorities. Book now to experience a delightful stay in Derby.
When booking more than 5 rooms, different policies and additional supplements may apply.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Parking
Free private parking is possible on site (reservation is not possible).
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Location
Guest Reviews
My experience at this hotel was completely unacceptable and far below any reasonable standard.
First and foremost, the most serious issue: despite requesting a proper invoice with VAT details at the time of booking (through Booking.com) and repeatedly following up, I never received the correct invoice. This is a basic requirement, especially for business travel, and the hotel completely failed to provide it. The lack of response and the inability to resolve such a simple and essential request is inexcusable. It shows a complete disregard for guests and a total lack of professionalism.
The customer service was, overall, extremely poor. Communication was slow, unhelpful, and at times simply ignored. It felt like no one was taking responsibility, and resolving issues seemed to be the lowest priority.
Regarding the room conditions, they were equally unacceptable. The ceiling had visible humidity damage and even a hole, which is completely inappropriate for a paying guest. This raises serious concerns about maintenance and hygiene standards.
In addition, the windows provided no sound insulation whatsoever. Every noise from the street could be clearly heard throughout the night, making it very difficult to rest. For a hotel, ensuring basic comfort and the ability to sleep is essential — and this place clearly fails in that regard.
In summary, this hotel demonstrates:
Poor and unprofessional customer service
Failure to provide required documentation (invoice with VAT)
Very low maintenance standards (humidity and structural issues in the room)
Lack of basic comfort due to noise insulation issues
I strongly advise others to avoid this hotel, especially if you require proper documentation or expect even a minimum level of quality and service.
The staff were lovely
It was very dirty. I was given an alternative room and the staff were very helpful but I just court get past the cleaning issues.
Location close to the railway station.
Very poor soundproofing against street noise.
Spring mattress that was no longer firm.
An excessive number of messages received, many of them contradictory, via email and WhatsApp since the time of booking.
Inability to generate an invoice with the correct information, despite having previously requested and provided the billing details.
Hatte zum Glück Hilfe beim checkin. Hätte es alleine wohl nicht geschafft Hotel ist gegenüber HBF und hat eigenen Parkplatz.
Nichts zu meckern bei dem Preis
Staff at reception very pleasant and helpful.
Microwave and mini fridge in room
Eggs to order breakfast perfect
Clean room , friendly staff
No elevator.
customer service excellent and very accommodating
there wasnt a non slip mat in Bath which resulted in me slipping hurting my knee
The staff and service was amazing everyone was polite and friendly was always greeted with a smile
Kumar and Phani were so helpful and just top notch
Not all accessible rooms have a walk in shower some have a tub
Great service by manager HK
Nothing
Everything
Nothing
Everytime the experience is better than ast time, the staff are outstanding. They treat you as family a d can not do enough to make your stay feel like home . The facilities Bar and pool second to none with excellent food .
Absolutely Beautiful
Everything
Great welcome, superb location, made to feel at home, excellent room, can’t fault anything - special mention for Mash on reception who was very welcoming
Nothing at all
Personal war freundlich und bemüht.
Die Zimmer sind sehr heruntergekommen. Die Decken im Raum waren dreckig und mussten ausgetauscht werden. Die Matratze waren schwer gebraucht und verdreckt. Man hat die Leute im Nachbarzimmer schnarchen hören können.
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