Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good food variety
Cleanliness
Cons:
Outdated rooms
Limited amenities
Noise issues

Categories

Cleanliness
7.93
Some reviews mentioned cleanliness positively, but there were complaints about dirty pillows.
Service
8.9
Friendly staff and good service were consistently highlighted.
Location
8.94
Location was mentioned positively as very convenient.
Room Quality
7.39
Several reviews had concerns about outdated rooms and noise.
Amenities
7.92
Mixed feelings on amenities, with some complaints about limited features.
Value for Money
7.88
Concerns regarding price relative to room quality and amenities were expressed.
Food and Beverage
9.43
Highly praised food quality and variety at breakfast and dinner.
Overall Experience
8.8
Overall, many guests had a pleasant stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 14:41

Property Description

Luxurious Accommodations

Mercure Jelenia Góra offers elegant rooms equipped with modern amenities such as flat-screen TVs, free WiFi, and private bathrooms. Some rooms even feature balconies with stunning city views, ensuring a comfortable and enjoyable stay for every guest.

Culinary Delights

Indulge in a variety of culinary options at the hotel's restaurant, serving a delightful mix of Italian, Polish, and local cuisine. With vegetarian, dairy-free, and gluten-free choices available, there's something to satisfy every palate.

Leisure and Business Facilities

From playing table tennis to exploring the scenic hiking trails nearby, guests at Mercure Jelenia Góra can enjoy a range of recreational activities. Additionally, the hotel offers a business center for corporate travelers and a cozy snack bar for relaxation.

Experience the perfect blend of luxury and convenience at Mercure Jelenia Góra. Book your stay now for an unforgettable getaway.

Important information:

Guests are required to pay the whole amount for their stay at the check-in.

Please note that the swimming pool is open from 7:00-12:00 and from 16:00-21:00.
To ensure a higher standard of services, modernization works will last until the end of June 2024. This may result in temporary inconvenience. Thank you for your understanding!


Renovation work is in progress until the end of July 2024. This may result in temporary inconvenience. We appreciate your understanding!Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: WRO

Property Policies

  • Parking

    Public parking is possible on site (reservation is not needed) and costs PLN 30 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for 0 zł per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 2738 reviews
Cleanliness: 7.93
Service: 8.9
Location: 8.94
Room Quality: 7.39
Amenities: 7.92
Value for Money: 7.88
Food and Beverage: 9.43
Overall Experience: 8.8
C
Cichosz • solo_traveller • pl
8
2026-05-02 • via Nuitee
M
Marcin • couple • pl
10
Bardzo udany pobyt w świetnym miejscu
Pros:

Obiekt w bardzo dobrej lokalizacji, bardzo profesjonalna i miła obsługa. Należy jeszcze dodać przepyszne śniadania. Polecam!

2026-05-02 • via Nuitee
K
KRZYSZTOF • family_with_children • pl
8
2026-05-02 • via Nuitee
A
Alparslan • solo_traveller • tr
9
2026-05-01 • via Nuitee
A
Agnieszka • extended_group • pl
8
2026-05-01 • via Nuitee
D
Dominik • solo_traveller • pl
1
Opcjonalnie
Pros:

Obsluga hotelu była miła, śniadania bardzo dobre.

Cons:

Nie podobalo mi sie natomiast to, że podczas pobytu naszego jednoczesnie w hotelu odbywalo sie wesele. Nie miałbym nic przeciwko, gdyby hotel byłl przystosowany do takich imprez. Całą noc nie spaliśmy, bo bylo głośno po weselu ulokowano gości weselnych na przeciwko naszego pokoju. Goście byli wyjatkowo głośni zabawy im było mało. Trzaskali drzwiami, śpiewali mimo upomnień nic sobie z tego nie robili. Rano zglaszajac problem obsługa wysluchala i jej propozycją było to, że mogli nam przeniesc pokój o 3 w nocy. Co nie zmienia faktu, że noc byla zarwana, a rano po śniadaniu czekala nas dlugo droga powrotna. I to uważam za bardzo duży mankament pobytu.

2026-05-01 • via Nuitee
G
Gerhard • extended_group • de
9
Schöner Ausgangspunkt für Unternehmungen ins Riesengebirge
Pros:

Umfangreiches Frühstück. Ruhige Zimmer. Nur 15min. Zu Fuß zum Marktplatz.

2026-04-30 • via Nuitee
M
Magdalena • couple • pl
8
2026-04-28 • via Nuitee
A
Andrzej • couple • at
10
Pros:

Das Frühstück war sehr gut, der Service freundlich, das Zimmer groß und komfortabel.

2026-04-28 • via Nuitee
E
Ewa • couple • pl
8
2026-04-27 • via Nuitee
P
Piotr • family_with_children • pl
10
Właśnie z żalem opuściliśmy z córką Państwa hotel. Caly pobyt przebiegł nam na wysokim poziomie. Śniadania mistrzostwo ś
Pros:

Wszystko.

2026-04-26 • via Nuitee
I
Iwona • solo_traveller • pl
10
Super wybór- wspaniałe śniadania!
Pros:

Bardzo czysty hotel i genialne śniadania.Wielkim atutem są dystrybutory z wodą źródlaną na każdym piętrze i karafki w pokoju na nią.

2026-04-26 • via Nuitee
T
Tomasz • solo_traveller • pl
10
2026-04-26 • via Nuitee
M
Michał • extended_group • pl
8
2026-04-25 • via Nuitee
I
Izabela • solo_traveller • de
9
Mit meinem kurzen Aufenthalt in mercure Hotel bin ich zufrieden
Pros:

Wie jedes Mal, freundliches, hilfsbereites Personal.

Cons:

In der Duschkabine hat Duschcreme gefehlt, ist aber nicht schlimm. Ich habe dafür Shampoo genutzt:-),

2026-04-25 • via Nuitee
S
Sylwia • couple • pl
8
Pros:

Wszystko świetne. Zaszłam podczas pobytu u Was w ciążę 😊

2026-04-25 • via Nuitee
A
Adam • solo_traveller • pl
10
2026-04-25 • via Nuitee
I
Ivan • solo_traveller • pl
10
2026-04-23 • via Nuitee
P
Piotr • couple • pl
8
Spoko
Pros:

widok z okna

Cons:

dobra kawa w pokoju w saszetkach ale bardzo trudno je otworzyć bez nożyczek

2026-04-23 • via Nuitee
D
Dariusz • couple • pl
8
2026-04-23 • via Nuitee