Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good food variety
Cleanliness
Cons:
Outdated rooms
Limited amenities
Noise issues

Categories

Cleanliness
7.93
Some reviews mentioned cleanliness positively, but there were complaints about dirty pillows.
Service
8.9
Friendly staff and good service were consistently highlighted.
Location
8.94
Location was mentioned positively as very convenient.
Room Quality
7.39
Several reviews had concerns about outdated rooms and noise.
Amenities
7.92
Mixed feelings on amenities, with some complaints about limited features.
Value for Money
7.88
Concerns regarding price relative to room quality and amenities were expressed.
Food and Beverage
9.43
Highly praised food quality and variety at breakfast and dinner.
Overall Experience
8.8
Overall, many guests had a pleasant stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 14:41

Property Description

Luxurious Accommodations

Mercure Jelenia Góra offers elegant rooms equipped with modern amenities such as flat-screen TVs, free WiFi, and private bathrooms. Some rooms even feature balconies with stunning city views, ensuring a comfortable and enjoyable stay for every guest.

Culinary Delights

Indulge in a variety of culinary options at the hotel's restaurant, serving a delightful mix of Italian, Polish, and local cuisine. With vegetarian, dairy-free, and gluten-free choices available, there's something to satisfy every palate.

Leisure and Business Facilities

From playing table tennis to exploring the scenic hiking trails nearby, guests at Mercure Jelenia Góra can enjoy a range of recreational activities. Additionally, the hotel offers a business center for corporate travelers and a cozy snack bar for relaxation.

Experience the perfect blend of luxury and convenience at Mercure Jelenia Góra. Book your stay now for an unforgettable getaway.

Important information:

Guests are required to pay the whole amount for their stay at the check-in.

Please note that the swimming pool is open from 7:00-12:00 and from 16:00-21:00.
To ensure a higher standard of services, modernization works will last until the end of June 2024. This may result in temporary inconvenience. Thank you for your understanding!


Renovation work is in progress until the end of July 2024. This may result in temporary inconvenience. We appreciate your understanding!Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: WRO

Property Policies

  • Parking

    Public parking is possible on site (reservation is not needed) and costs PLN 30 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for 0 zł per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 2649 reviews
Cleanliness: 7.93
Service: 8.9
Location: 8.94
Room Quality: 7.39
Amenities: 7.92
Value for Money: 7.88
Food and Beverage: 9.43
Overall Experience: 8.8
S
Szymon • family_with_children • pl
10
2026-03-14 • via Nuitee
D
DAVID • family_with_children • pl
8
Jelenia Gora Hotel
Pros:

Good location and Car Park facility.

Cons:

All was good; great bar.

2026-03-14 • via Nuitee
P
Piotr • family_with_children • pl
8
2026-03-14 • via Nuitee
Z
Zdenka • extended_group • sk
8
Odporucam
Pros:

Poloha vyborna. Ranajky nadstandardne.

Cons:

Prve dni nesla tepla voda. Vybavenie izieb bolo starsie.

2026-03-11 • via Nuitee
M
Marcelina • family_with_children • pl
7
2026-03-11 • via Nuitee
G
GIANLUCA • solo_traveller • it
8
Pros:

Colazione ottima

2026-03-10 • via Nuitee
J
Jarociński • family_with_children • pl
10
Pros:

Bardzo fajny hotel w dobrej lokalizacji, pyszne śniadanie, duży wybór jeżeli chodzi o jedzenie, każdy znajdzie coś dla siebie. Super basen, przebieralnia jest przy basenie, zamykane szafki też są, jeżeli korzystamy z sauny dostajemy ręczniki od obsługi basenu. Pobyt uważamy za udany i napewno jeszcze wrócimy.

2026-03-09 • via Nuitee
Z
Zdzisław • couple • pl
8
Cons:

Nie podobała mi cena za kolacje!, nie mówiąc ze kolacje były bardzo kiepskie

2026-03-07 • via Nuitee
Y
Yauhen • family_with_children • pl
9
2026-03-07 • via Nuitee
A
Amelia • couple • pl
8
2026-03-03 • via Nuitee
S
Schroeder • family_with_children • pl
8
2026-03-02 • via Nuitee
P
Pluntke • couple • de
10
einfach super
Pros:

das Frühstück war super, der tgl. Saunabesuch sehr schön, die Mitarbeiter sehr freundlich

Cons:

in unseren Augen gibt es da nichts

2026-03-01 • via Nuitee
L
Lukas • couple • cz
10
2026-02-27 • via Nuitee
B
B.. Müller • family_with_children • de
7
2026-02-26 • via Nuitee
L
Lidia • solo_traveller • us
10
Pros:

I loved the place . Very good location ( short way to Karpacz ) , absolutely very nice and accommodating staff. Nice and clean room . I'm staying in this hotel every time I am in Jelenia Gora .
Thank you all for making my stay pleasurable. 🌹

Cons:

There is nothing I didn't like .

2026-02-26 • via Nuitee
V
Vojtech • couple • cz
7
2026-02-26 • via Nuitee
N
Nataliya • family_with_children • cz
10
2026-02-26 • via Nuitee
S
Sven • family_with_children • de
8
2026-02-25 • via Nuitee
S
Sylwia • family_with_children • pl
9
Obiekt spełnia dużo oczekiwań
Pros:

Duży wybór produktów śniadaniowych dobry obiekt na wypady blisko Szklarska Poręba albo Karpacz

Cons:

Brak salki fitnes ,i Jakuzzi woda mogła być cieplejsza w basenie dla dzieci .śniadania na słodko mogły być. Bardziej urozmaicone np croissanty naleśniki my trafiliśmy tylko na tydzień pan cake

2026-02-25 • via Nuitee
M
Martina • couple • cz
8
2026-02-24 • via Nuitee