Hotel Plaza e de Russie - Relais & Châteaux

Hotels
Relais & Châteaux
8.4 (290 reviews)
Piazza d'Azeglio 1 , Viareggio , it

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Helpful staff
Good food
Great location
Cons:
Rude reception staff
Dirty towel left outside
Small rooms

Categories

Cleanliness
7.48
Dirty towel left outside adjacent room for two days.
Service
8.95
Staff were helpful and professional, but there were instances of rude reception personnel.
Location
8.99
Great location, perfect for accessing nearby attractions.
Room Quality
7.94
Rooms were clean and well-furnished, but some guests mentioned small size.
Amenities
8.47
The hotel offers good amenities but lacks a pool.
Value for Money
8.43
Generally good value considering the quality of service and amenities.
Food and Beverage
8.48
Breakfast was appreciated, but there were complaints about burnt coffee.
Overall Experience
8.45
Overall a pleasant stay, with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:43

Property Description

Luxurious Beachfront Location

Located on the main promenade of Viareggio, Hotel Plaza e de Russie offers a luxurious 5-star experience just steps away from the beach. The hotel's elegant design and comfortable amenities provide the perfect setting for a relaxing getaway.

Convenient Access to Attractions

Situated a short walk from the historical centre and with easy access to transportation hubs, guests can explore the charm of Viareggio with ease. Additionally, the proximity to Pisa and Lucca allows for exciting day trips to discover more of Tuscany's beauty.

Exceptional Dining and Service

Indulge in gourmet cuisine at the on-site gastronomic restaurant and unwind in the inviting lounge room. The friendly and professional staff are dedicated to ensuring a memorable stay for every guest.

Book now to experience the elegance and hospitality of Hotel Plaza e de Russie.

Important information:

In the event of early departure or no-show, the entire amount of the booked stay will be charged.

The restaurant is closed on Mondays until the end of May.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PSA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 10 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 25 per person per night when using an available cot.
    Children up to and including 2 years old stay for € 20 per person per night when using an existing bed.
    People 3 years old and over stay for € 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 290 reviews
Cleanliness: 7.48
Service: 8.95
Location: 8.99
Room Quality: 7.94
Amenities: 8.47
Value for Money: 8.43
Food and Beverage: 8.48
Overall Experience: 8.45
K
karencX2322PC Couples
10
A super stay!
Pros:

An absolutely wonderful hotel. The reception staff are so helpful and friendly. The breakfast room staff are just there, quietly serving anything you would like. Our upgrade to a suite was such a lovely surprise. We cannot thank you all enough.

2026-06-20 via Tripadvisor
X
xinyi couple cn
10
2026-06-18 via Nuitee
F
Franz solo_traveller at
10
2026-06-14 via Nuitee
P
Pietro couple ch
9
2026-06-11 via Nuitee
D
David couple ch
10
2026-06-08 via Nuitee
D
Dennis family_with_children gb
7
A great escape but not the usual Relais&Chateau we have become accustomed to
Pros:

Breakfast was ok, but not worth the €30/head we were charged.
The rooms were pleasantly decorated and the bed was amazing!
All the staff we encountered were nice and pleasant and professional.

Cons:

Little things like tea/coffee making facilities in the room would have been nice, and not unlike other R&C places we’ve stayed in.
The information relating the hotel were misleading, in that the impression from the detail was there was a rooftop bar/lounge area (which was for the penthouse suite only) and that there was a managed beach area associated with the hotel (there wasn’t, just two recommended nearby, and we even had to pay for beach towels - hardly the 5star we were expecting.

2026-06-02 via Nuitee
A
Antonino couple it
8
2026-06-02 via Nuitee
H
Heidrun couple de
9
Cons:

Leider ist kein Gym vorhanden.

2026-06-01 via Nuitee
D
domenico family_with_children it
8
Pros:

Quello che c e è tutto di ottimo livello, il personale è davvero molto cortese, le 5 stelle però...non riesco a coglierle. La hall, nessun servizio particolare...non sono da 5 stelle. Il personale si

Cons:

Vedi sopra

2026-06-01 via Nuitee
H
HAMAD family_with_children kw
8
Pros:

The location it’s good front of the hotel there’s a restaurants and beach club but Forte de marme center is 25 min by car withe bicycle 37 min nice way to there about the employees there is Stifano he is perfect he help for evreything make everything easy to us

2026-05-31 via Nuitee
K
Kwok Shin Sharon couple gb
9
Location was central - only a few mins walk from restaurants
Pros:

Location was central - only a few mins walk from restaurants. Street parking was easy to find (might be because we went in May not peak season yet). We got given a room facing the main street and it was a fabulous view to wake up to each morning. AC and wifi worked well. Bed was hard and we loved it. Service was amazing - probably because there weren't many guests.

Cons:

Breakfast was a bit of a let down as the hot food were all pre-cooked, and it was the exact same selection of food everyday - could do a variety on alternative days.

2026-05-30 via Nuitee
T
Tiwana Couples Tonbridge, Kent, England
10
Exceptional guest service
Pros:

We stayed at this wonderful hotel for 3 nights, touring the local cities. I have to say, in all my years of travelling around Europe, have I ever witnessed the exceptional levels of service FROM EVERY MEMBER OF THE HOTEL TEAM. From the moment we arrived, the concierge took care of our luggage, the check in team were welcoming and arranged our rooms quickly and the housekeeping team were exceptional. At breakfast the team could not do enough for you. How does this orchestra come together? Of course it’s down to the conductor or in this case the hotel manager Silvia who was not only visible most of the time but also assisting guests. This way she is not only the heartbeat of the hotel but also the ears and eyes on what is happening. This cascades down the hierarchy but also a key part is the way Sylvia recruits.

Our heartfelt thanks to Stefano at the front desk - a hotel manager in the making, Michael, Martina, Daria, Eleonora from the front desk. Asia, Claudia, Roberta, Arianna and Girolaro at breakfast plus many more that I did not get a chance to remember their names.

I started with people first but the hotel itself has been recently renovated and the rooms are perfect - not the biggest and not the smallest but very comfortable. It would be nice to have tea / coffee facilities in the room and an iron but these were brought up promptly as and when needed. Breakfast was plentiful and of good quality and compromised of hot and cold items. There is also a Michelin restaurant on site.

Outside the hotel the beach is a few minutes walk with plenty of restaurants and boutiques and many ice cream parlours!!

Highly recommend a May break as I suspect it gets very busy between June - September

Look fires dvti coming back.

2026-05-28 via Tripadvisor
M
Malgorzata family_with_children pl
9
2026-05-27 via Nuitee
E
Emre couple tr
10
2026-05-27 via Nuitee
A
Arton family_with_children ch
8
2026-05-26 via Nuitee
S
Schwaiger family_with_children at
10
2026-05-07 via Nuitee
V
Veronica couple it
8
2026-05-05 via Nuitee
M
Margherita couple it
10
2026-05-05 via Nuitee
M
MARA couple it
9
2026-05-04 via Nuitee
M
Martha couple ch
10
2026-04-28 via Nuitee