Malmaison Birmingham

Hotels
•
Frasers Hospitality
8.4 (5901 reviews)
Wharfside Street , Birmingham , gb

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Noise issues
High parking costs

Categories

Cleanliness
7.61
Several mentions of issues such as noise and poorly maintained facilities.
Service
9.08
Staff were mentioned as wonderful and accommodating, contributing positively to the experience.
Location
9.12
Multiple reviews praised the convenient and vibrant location of the hotel.
Room Quality
8.57
Rooms were reported as good quality, spacious, and comfortable, but some were too dark.
Amenities
8.1
Hotel facilities were fine, but some amenities like the spa were unavailable.
Value for Money
7.56
Some comments about expensive breakfast options.
Food and Beverage
8.61
Complimentary drinks and enjoyable breakfast were highlighted positively.
Overall Experience
8.58
Overall enjoyable stay with some minor issues, still worth returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:59

Property Description

Luxurious Accommodation
The chic Malmaison Birmingham offers elegant rooms with free Wi-Fi, within the upmarket Mailbox development. Large, luxury rooms each include mood lighting and a satellite TV. Private bathrooms all have a power shower, and there is a same-day laundry service.

Gourmet Dining and Wine Tasting
The Brasserie at Birmingham Mal serves a menu of British cuisine using quality local produce. There is a stylish bar, and wine tasting run by the hotel sommeliers.

Relaxing Spa and Fitness Facilities
The luxurious Le Petit Spa has a range of health and beauty treatments, using the latest ESPA products. Guests also have free use of the weights and machines in the modern gym.

Indulge in luxury, exquisite dining, and rejuvenating spa experiences at Malmaison Birmingham. Book now for an unforgettable stay!

Important information:

When booking 6 rooms or more, different policies and additional supplements will apply. The property will contact the guest following their reservation.

When traveling with a dog, please note that an extra charge of GBP 25 for 1 dog or GBP 40 for maximum of 2 dogs, per night applies. Dogs are allowed in designated guest rooms. Please notify the hotel in advance.

Unfortunately, we do not have parking on-site. The nearest car park is the Q Park next to the hotel. Our partner discount is 20% and tickets must be pre-booked on the Q Park website. Use the code MMMB20 and enter your vehicle registration number, which will enable the barriers to open for you. If you would like to enter and exit multiple times during your stay, please click the multiple entry option.

Please note that the Spa facilities are open Monday to Sunday but no treatment available on Tuesdays apart from nail services. Spa use is available for hotel guests at a charge of 15 per person for two hours use starting from the 1st of June 2025 (includes robe and towel) additional laundry/towels are chargeable. Please bring your own slippers or flip flops and £1 coin for the lockers. Spa use is on a first come first served basis and can be used from check in time (15:00) until check out time (11:00), it can only be guaranteed as part of a spa day package booking or overnight spa package. Please note that all spa guests must be over 16 years of age, and if under 18 years must be accompanied by an adult.

The Breakfast inclusive rates include a Full-cooked breakfast and Dinner inclusive rates includes 2 courses from our Seasonal A’ la Carte menu and a side dish. Supplements apply to certain items. Inclusions only apply for adults. Children’s Breakfast is not included in the advertised rates and the charges are as follows directly to the hotel:
- 0-4 years old: complimentary breakfast
- 5- 11 years old: breakfast charged at 50% of full price
- 12 and above: breakfast charged at full adult price.

Kids Dinner Menu is also available.

Please note extra beds and cots must be confirmed with the hotel prior to arrival, customers will be required to settle children's extra bed charges (GBP 30 per night) directly with the hotel.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 11 years old stay for £45 per person per night when using an existing bed.
    Children up to and including 11 years old stay for £30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs GBP 18 per day.

Location

Guest Reviews

8.4
Based on 5901 reviews
Cleanliness: 7.61
Service: 9.08
Location: 9.12
Room Quality: 8.57
Amenities: 8.1
Value for Money: 7.56
Food and Beverage: 8.61
Overall Experience: 8.58
J
Jac • extended_group • gb
10
2026-05-30 • via Nuitee
C
Charlie • family_with_children • gb
8
Fun family adventure, comfortable base.
Pros:

Location, size of room, amenities, cleanliness. The room was impeccable.

Cons:

Only critique was the length of time for the lift to arrive at a given floor and the size as we had a pram.

2026-05-30 • via Nuitee
O
Olayinka • extended_group • gb
7
Nice hotel tad expensive
Pros:

Nice hotel. Tad expensive. There was a strange smell on our hotel floor. Was surprised, id have pay for Spa being a guest of hotel. Even though that was main reason I was there. Food was very good.

Cons:

Surcharge for Spa facilities. I understand for treatments but think Spa should be free or a nominal fee like a £5 if your guest.

2026-05-30 • via Nuitee
K
Kirstie • couple • gb
9
Lovely place for a short stay in the centre of Birmingham
Pros:

Great location - short walk into the centre or to bullring and new street. Spacious, clean & comfortable rooms. Fully equipped with fridge, iron, tv, etc.
The gym was a good feature. We didn’t try the spa (£15pp for 2 hours).
Good bar on the first floor with sports.

Cons:

We weren’t informed of the prebooking requirement for parking - it would be good to include this in the confirmation email. There’s a sign in the lobby but we had parked up by then.

2026-05-29 • via Nuitee
N
Niall • couple • gb
10
2026-05-29 • via Nuitee
P
Pete • couple • gb
5
Pros:

Location

Cons:

Shabby - looks tired

2026-05-29 • via Nuitee
L
lindsay • solo_traveller • gb
8
2026-05-29 • via Nuitee
D
Dominic • couple • gb
8
2026-05-29 • via Nuitee
W
will • couple • au
9
Very pleasantly surprised about Malmaison’s offering. Keep up the good work.
Pros:

It’s spaciousness, location and value for money.

2026-05-29 • via Nuitee
J
Joanna • couple • gb
10
2026-05-29 • via Nuitee
E
Emma • couple • gb
7
Poor service but nice room and great location
Pros:

Location and room was lovely

Cons:

Loud doors closing by staff in corridor
Staff just said it’s a busy hotel and to expect noise!
Starbucks in lobby had no pastries

2026-05-29 • via Nuitee
C
Charmaine • couple • gb
9
Great stay, but would eat elsewhere for breakfast.
Pros:

The signature suite was excellent, staff friendly and polite. Location - superb!

Cons:

Breakfast was 2/5. Limited continental variety.

2026-05-29 • via Nuitee
K
Kasey • couple • gb
10
Hotel and room was amazing would stay again.
Pros:

The room and hotel were fantastic.

Cons:

The staff was abit dull and I’m sure I was charged for the extras twice but I was too tired to dispute, the spa facilities wasn’t explained so we had no idea that it was an option to book. I upgraded my room via email and paid the difference and then was charged again at the property for the upgrade.

2026-05-29 • via Nuitee
H
Holly • solo_traveller • gb
10
2026-05-28 • via Nuitee
T
Tracey • couple • gb
9
2026-05-28 • via Nuitee
N
Natalie • couple • gb
10
2026-05-28 • via Nuitee
M
Mark • couple • gb
7
2026-05-28 • via Nuitee
A
Adam • couple • gb
9
2026-05-28 • via Nuitee
P
Paul • couple • gb
8
2026-05-27 • via Nuitee
E
Emily • couple • gb
10
Brilliant hotel room. Lots of space. Perfect location!
Pros:

We had only booked a standard double room so didn’t expect anything fancy. The room was very large and comfortable. Absolutely perfect
Staff were lovely. I had a migraine one day so put the ‘do not disturb’ sign out
I didn’t hear anything all day. Exactly what I needed
Staff offered to clean our room later as they couldn’t get in during the day. We declined but the offer was very kind

Cons:

Some wear and tear on the inside curtain but not really an issue

2026-05-27 • via Nuitee