Malmaison Birmingham

Hotels
•
Malmaison
8.4 (6268 reviews)
Wharfside Street , Birmingham , GB
+44 121 794 3004

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Noise issues
High parking costs

Categories

Cleanliness
7.61
Several mentions of issues such as noise and poorly maintained facilities.
Service
9.08
Staff were mentioned as wonderful and accommodating, contributing positively to the experience.
Location
9.12
Multiple reviews praised the convenient and vibrant location of the hotel.
Room Quality
8.57
Rooms were reported as good quality, spacious, and comfortable, but some were too dark.
Amenities
8.1
Hotel facilities were fine, but some amenities like the spa were unavailable.
Value for Money
7.56
Some comments about expensive breakfast options.
Food and Beverage
8.61
Complimentary drinks and enjoyable breakfast were highlighted positively.
Overall Experience
8.58
Overall enjoyable stay with some minor issues, still worth returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:59

Property Description

Luxurious Accommodation
The chic Malmaison Birmingham offers elegant rooms with free Wi-Fi, within the upmarket Mailbox development. Large, luxury rooms each include mood lighting and a satellite TV. Private bathrooms all have a power shower, and there is a same-day laundry service.

Gourmet Dining and Wine Tasting
The Brasserie at Birmingham Mal serves a menu of British cuisine using quality local produce. There is a stylish bar, and wine tasting run by the hotel sommeliers.

Relaxing Spa and Fitness Facilities
The luxurious Le Petit Spa has a range of health and beauty treatments, using the latest ESPA products. Guests also have free use of the weights and machines in the modern gym.

Indulge in luxury, exquisite dining, and rejuvenating spa experiences at Malmaison Birmingham. Book now for an unforgettable stay!

Important information:

When booking 6 rooms or more, different policies and additional supplements will apply. The property will contact the guest following their reservation.

When traveling with a dog, please note that an extra charge of GBP 25 for 1 dog or GBP 40 for maximum of 2 dogs, per night applies. Dogs are allowed in designated guest rooms. Please notify the hotel in advance.

Unfortunately, we do not have parking on-site. The nearest car park is the Q Park next to the hotel. Our partner discount is 20% and tickets must be pre-booked on the Q Park website. Use the code MMMB20 and enter your vehicle registration number, which will enable the barriers to open for you. If you would like to enter and exit multiple times during your stay, please click the multiple entry option.

Please note that the Spa facilities are open Monday to Sunday but no treatment available on Tuesdays apart from nail services. Spa use is available for hotel guests at a charge of 15 per person for two hours use starting from the 1st of June 2025 (includes robe and towel) additional laundry/towels are chargeable. Please bring your own slippers or flip flops and £1 coin for the lockers. Spa use is on a first come first served basis and can be used from check in time (15:00) until check out time (11:00), it can only be guaranteed as part of a spa day package booking or overnight spa package. Please note that all spa guests must be over 16 years of age, and if under 18 years must be accompanied by an adult.

The Breakfast inclusive rates include a Full-cooked breakfast and Dinner inclusive rates includes 2 courses from our Seasonal A’ la Carte menu and a side dish. Supplements apply to certain items. Inclusions only apply for adults. Children’s Breakfast is not included in the advertised rates and the charges are as follows directly to the hotel:
- 0-4 years old: complimentary breakfast
- 5- 11 years old: breakfast charged at 50% of full price
- 12 and above: breakfast charged at full adult price.

Kids Dinner Menu is also available.

Please note extra beds and cots must be confirmed with the hotel prior to arrival, customers will be required to settle children's extra bed charges (GBP 30 per night) directly with the hotel.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Location

Guest Reviews

8.4
Based on 6268 reviews
Cleanliness: 7.61
Service: 9.08
Location: 9.12
Room Quality: 8.57
Amenities: 8.1
Value for Money: 7.56
Food and Beverage: 8.61
Overall Experience: 8.58
B
Bradley • couple • gb
10
2026-09-19 • via Nuitee
N
Neil • extended_group • gb
5
Enjoyable but spoilt by the reception experience on check-in and out.
Pros:

I’ve stayed at most of the Malmaison hotels in UK and in NI on business and for leisure for around twenty years. They offer a very unique experience - the furnishings, fittings and decoration of the rooms, restaurants, bar and common areas. It is difficult to put into words about the hotel atmosphere vibe - but to give it a go it pleasures all the senses. Birmingham Malmaison is no different and has a very convenient city central location and inside the famous Mailbox with all its amenities , shops, great restaurants and bars on the canal wharf. Meticulously clean. The staff almost always friendly, professional and helpful.

Cons:

The receptionist on this occasion was rather patronising, constantly interrupting and unwelcoming. When checking out at 9am there was only one receptionist at the desk when there were around half a dozen people/couples in the queue. I was a bit rushed for time, there was nothing to pay ( compelled to pay for the room on checking on) so I just posted my room key in a box and left.

2026-09-19 • via Nuitee
R
Rose • couple • gb
8
Lovely
Pros:

Room, location and staff

Cons:

Spa closing at 6pm and not opening until 10am but check out is at 11am and there's a fee of £15 for 2hours. Arrival after 4pm means the spa can not be used at all.

2026-09-19 • via Nuitee
J
Jonathan • couple • gb
10
Pros:

Amazing for the cost

2026-09-19 • via Nuitee
O
O Reilly • solo_traveller • ie
10
Pros:

Location, lovely rooms, close to the Mailbox

2026-09-17 • via Nuitee
S
Sarah • couple • gb
8
It’s perfectly acceptable hotel just a bit expensive
Pros:

Walking distance to new street station and the ICC

Cons:

Very dimly lit throughout and no bottled water in my room

2026-09-17 • via Nuitee
R
Ruth • solo_traveller • gb
9
Great hotel
Pros:

Comfy beds, quiet.
Great location, near station and canals through the mailbox next door.

Cons:

Very expensive but prices were hiked due to conference that night.
Dim lighting in corridors and lack of signage to rooms. No signs in stairs to show you way out.

2026-09-17 • via Nuitee
A
Annabella • extended_group • gb
8
2026-09-16 • via Nuitee
A
Alexander • couple • gb
8
2026-09-16 • via Nuitee
K
Karl • solo_traveller • gb
8
2026-09-15 • via Nuitee
M
Mark • solo_traveller • gb
9
2026-09-15 • via Nuitee
P
pam • couple • gb
10
was excellent
Pros:

nice staff

Cons:

the room got
hot

2026-09-15 • via Nuitee
C
Christopher • solo_traveller • gb
7
Pros:

Super comfortable bed and lovely front desk staff.

Cons:

The room seemed almost bare and the entirely gray walls are a mistake in a country that's often dark, wet and cold.

The restaurant staff were unpleasant and clearly had no interest in working.

2026-09-15 • via Nuitee
J
Jane • couple • gb
1
2026-09-14 • via Nuitee
A
Aston • family_with_children • gb
4
Average.
Pros:

Location and room.

Cons:

Luke warm water in am. Didn’t apply my 10% discount on my breakfast and reception said couldn’t do it. Computer says No! Attitude.

2026-09-14 • via Nuitee
A
Arvind • solo_traveller • gb
10
2026-09-13 • via Nuitee
J
Jo • couple • gb
8
Great location with handy parking. I felt it wasn’t great value for money.
Pros:

Location, cleanliness, parking

Cons:

Not enough shelves in bathroom. Reception staff not very welcoming

2026-09-13 • via Nuitee
E
Emma • couple • gb
10
2026-09-12 • via Nuitee
D
David • couple • gb
5
Was ok but was expecting a little more sophistication
Pros:

Location

Cons:

It’s a bit tired and the bar is more like a pub

2026-09-12 • via Nuitee
J
James • solo_traveller • gb
8
2026-09-11 • via Nuitee