The Heritage Grand Khon Kaen Hotel and Convention

Hotels
•
Pullman Hotels and Resorts
8.3 (1709 reviews)
9/9 Prachasumran Road, Nai Muang, Muang , Khon Kaen , th

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Safety deposit box
See all facilities

Review Highlights

Pros:
Central location
Comfortable rooms
Friendly staff
Cons:
Renovation needed
Breakfast quality varies
Some negative service experiences

Categories

Cleanliness
7.55
Several reviews mention that aspects of the hotel need renovation and could improve cleanliness.
Service
8.75
General sentiment suggests that the staff are friendly and service is satisfactory, with some isolated negative experiences.
Location
9.05
Multiple reviews highlight the central location as a significant advantage.
Room Quality
8.05
Rooms described as spacious and comfortable, though some mention need for updates.
Amenities
8.35
Adequate amenities available, but some features are considered outdated.
Value for Money
8.55
Good value noted, particularly for returning guests who found positive aspects.
Food and Beverage
7.55
Mixed feelings about quality, with suggestions for improvement on breakfast offerings.
Overall Experience
8.55
Overall positive experiences, with some specific negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:44

Property Description

Luxurious Accommodations with Stunning Views
Experience the perfect blend of European and Thai design at Pullman Khon Kaen, offering breathtaking views of the city or Kaen Nakorn Lake from every room. Enjoy modern amenities such as LCD TVs, DVD players, and spacious en-suite bathrooms with a separate shower and bathtub.

Unmatched Facilities for Your Comfort
Indulge in the outdoor swimming pool, day spa, and fitness center for ultimate relaxation. Benefit from 24-hour room service, a tour desk, business center, and convenient parking facilities during your stay.

Culinary Delights and Entertainment
Satisfy your cravings with a choice of 10 dining options, including an Italian restaurant and a lively karaoke lounge. Whether for business or leisure, Pullman Khon Kaen promises a memorable stay.

Book now to experience luxury and comfort at Pullman Khon Kaen Raja Orchid!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KKC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 12 years old and over stay for THB 900 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 1709 reviews
Cleanliness: 7.55
Service: 8.75
Location: 9.05
Room Quality: 8.05
Amenities: 8.35
Value for Money: 8.55
Food and Beverage: 7.55
Overall Experience: 8.55
A
Andrzej • solo_traveller • pl
9
Pros:

Centralna lokalizacja w miescie. Dobry standard hotelu i pokoju. Bardzo profesjonalna obsluga a zarazem pomocna i zyczliwa. Bardzo dobre sniadanie.

Cons:

Brak.

2026-05-02 • via Nuitee
S
Saengduan • solo_traveller • au
8
2026-05-02 • via Nuitee
K
Klaus • solo_traveller • se
9
Favorithotell med generöst lyxiga stora rum till ett mycket attraktivt pris
Pros:

Mitt absoluta favorithotell i Khon Kaen. Visserligen ägarbyte men samma höga standard på alla faciliteter.
Frukosten får högt betyg med stor variation - thai och internationellt. Stort rum med bekvämt och rent badrum.

Cons:

Som vanligt i Thailand - sängmadrassen lite för hård för min smak. Lite krånglig panel med centralbelysning. Visste ibland inte vilken knapp man skulle trycka på.

2026-05-02 • via Nuitee
A
Andre • family_with_children • se
8
2026-05-01 • via Nuitee
M
Mark • couple • au
9
Excellent will stay again
Pros:

Walking into the lobby is very calming and peaceful. Great staff at the lobby bar especially Butanee. Breakfast was exceptional and the room itself was clean modern and well maintained.

Cons:

Hot water in the shower takes a little time to warm up

2026-04-29 • via Nuitee
H
Hans • couple • nl
8
Top / prijs kwaliteit
Pros:

Mooi net hotel

Cons:

Alles was goed

2026-04-27 • via Nuitee
P
Paul • couple • au
7
2026-04-26 • via Nuitee
H
Hemun • solo_traveller • au
8
Pros:

The bathroom is spacious, featuring both a separate shower room and a bathtub with its own shower head, making it especially convenient for families with children.

Cons:

There is no shade at the swimming pool during the day. Please watch your step when getting out of the pool, as the tiles can be slippery and unsafe.

2026-04-25 • via Nuitee
A
Andreas • family_with_children • at
8
2026-04-25 • via Nuitee
P
Phatchayaphon • couple • th
10
Big room and clean
Pros:

Big room

Cons:

None

2026-04-24 • via Nuitee
G
G567AAmarkh • Couples • Edinburgh, Scotland
10
Our 6th stay. Great location, great rooms
Pros:

Our 6th stay here. The Heritage (was the Pullman) is upgrading as I write. The big pluses for this place are 1) the room sizes are huge and; 2) its location. It’s within walking distance to Fairy Plaza and Central Plaza shopping malls.

New owners are brightening and modernising the place.

Will be back in October. Junior suite (room 1202) was excellent.

2026-04-21 • via Tripadvisor
K
Kvamme • family_with_children • no
10
Pros:

Alt

2026-04-21 • via Nuitee
D
David • couple • gb
8
Pros:

Lovely Hotel Great Location

Cons:

For a hotel of this quality I was not expecting to be attacked by mostiques

2026-04-21 • via Nuitee
S
Simon • family_with_children • fr
10
Super séjour en famille
Pros:

Super séjour en famille, l’emplacement est très central. La piscine et la salle de sport super aussi ! Le buffet petit déjeuner est très très variés avec des stands de cuisson minutes 👌

2026-04-20 • via Nuitee
C
Christian • couple • se
4
Stay away! Choose Ad Lib or Avani instead!!
Pros:

The breakfast.

Cons:

This is an old Pullman hotel with old carpets everywhere. The hotel is old and worn down, not clean and specially the pool area/staff is a big no no! Overpriced bad drinks/food with bad staff!

2026-04-20 • via Nuitee
C
Christian • family_with_children • se
4
Stay away! Choose Avani or Ad Lib instead!!
Pros:

They breakfast and bed was good.

Cons:

This is an old Pullman hotel with old carpets everywhere. The hotel is old and worn down, not clean and specially the pool area/staff is a big no no! Overpriced bad drinks/food with bad staff in the pool area!!

2026-04-20 • via Nuitee
J
James • solo_traveller • gb
10
2026-04-19 • via Nuitee
J
Jean-Claude • solo_traveller • fr
8
2026-04-18 • via Nuitee
K
Krister • family_with_children • se
9
Topp hotell
Pros:

Trevligt. Väldigt goda öl från det egna bryggeriet. Lite dyrt med det är väl bara att förvänta sig. En 33 cl öl 100 thb mot 40 på 7/11. Deras egna öl 180 thb. Förlängde vår vistelse ytterligare två dagar. Detta under Song Kran, till nästan samma pris som vi bokade från första början. Mycket bra.

Cons:

Väldigt svajig wifi på rummet. Lite slitet.

2026-04-17 • via Nuitee
M
Michael • family_with_children • au
8
Great
Pros:

Almost everything

Cons:

Pool closes too early
And is too heavily regulated.

2026-04-17 • via Nuitee