The Heritage Grand Khon Kaen Hotel and Convention

Hotels
8.3 (1815 reviews)
9/9 Prachasumran Road, Nai Muang, Muang , Khon Kaen , TH
+66 43 913 333

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Central location
Comfortable rooms
Friendly staff
Cons:
Renovation needed
Breakfast quality varies
Some negative service experiences

Categories

Cleanliness
7.55
Several reviews mention that aspects of the hotel need renovation and could improve cleanliness.
Service
8.75
General sentiment suggests that the staff are friendly and service is satisfactory, with some isolated negative experiences.
Location
9.05
Multiple reviews highlight the central location as a significant advantage.
Room Quality
8.05
Rooms described as spacious and comfortable, though some mention need for updates.
Amenities
8.35
Adequate amenities available, but some features are considered outdated.
Value for Money
8.55
Good value noted, particularly for returning guests who found positive aspects.
Food and Beverage
7.55
Mixed feelings about quality, with suggestions for improvement on breakfast offerings.
Overall Experience
8.55
Overall positive experiences, with some specific negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:44

Property Description

Luxurious Accommodations with Stunning Views
Experience the perfect blend of European and Thai design at Pullman Khon Kaen, offering breathtaking views of the city or Kaen Nakorn Lake from every room. Enjoy modern amenities such as LCD TVs, DVD players, and spacious en-suite bathrooms with a separate shower and bathtub.

Unmatched Facilities for Your Comfort
Indulge in the outdoor swimming pool, day spa, and fitness center for ultimate relaxation. Benefit from 24-hour room service, a tour desk, business center, and convenient parking facilities during your stay.

Culinary Delights and Entertainment
Satisfy your cravings with a choice of 10 dining options, including an Italian restaurant and a lively karaoke lounge. Whether for business or leisure, Pullman Khon Kaen promises a memorable stay.

Book now to experience luxury and comfort at Pullman Khon Kaen Raja Orchid!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KKC

Location

Guest Reviews

8.3
Based on 1815 reviews
Cleanliness: 7.55
Service: 8.75
Location: 9.05
Room Quality: 8.05
Amenities: 8.35
Value for Money: 8.55
Food and Beverage: 7.55
Overall Experience: 8.55
J
Jean-Claude • solo_traveller • fr
8
2026-09-18 • via Nuitee
B
Beeno • couple • au
8
Love the place and will be coming back.
Pros:

Rooms are large, comfy and clean. Location is excellent and a lot of things and places are at a walkable distance. If you have a car you can park in the underground carpark. It also has a bakery which sells it's goods at half price between 6p.m. & 7 p.m, and the breakfast has a good selection to pick from.

Cons:

Lifts can be a bit slow..

2026-09-18 • via Nuitee
R
Robert • family_with_children • nz
9
2026-09-17 • via Nuitee
T
Thomas • couple • th
7
2026-09-17 • via Nuitee
Y
Yuval • solo_traveller • il
10
Pros:

החדר גדול ומרווח. נקי
נהדר . המיטה מושלמת . ענקית

Cons:

הצינור במקלחת קצררררר אתה חייב לעמוד כמו פסל ליד הברז 😞 ארוחת הבוקר מבאסת

2026-09-16 • via Nuitee
W
Warren • solo_traveller • gb
10
Pros:

Perfect place & great breakfast.

Cons:

Nothing

2026-09-16 • via Nuitee
D
David • solo_traveller • us
8
2026-09-14 • via Nuitee
B
Benchaporn • couple • th
10
2026-09-10 • via Nuitee
M
memduh • extended_group • au
10
It was wonderful
Pros:

Everything

2026-09-10 • via Nuitee
M
memduh • couple • au
10
It was wonderful
Pros:

Everything

2026-09-10 • via Nuitee
R
rainer • solo_traveller • de
9
2026-09-09 • via Nuitee
M
Michael • family_with_children • de
7
2026-09-09 • via Nuitee
K
Khomsan • solo_traveller • th
9
2026-09-08 • via Nuitee
S
Stephan • couple • de
7
Schöne Lage mit Blick auf den Mekong. Nachtmarkt in der Nähe.
2026-09-08 • via Nuitee
T
Teruaki_N • solo_traveller • jp
8
部屋、場所はよいが料理に向上の余地あり
Pros:

値段の割に部屋が広くて、快適だった。ベッドと枕が良く、非常に寝心地が良かった。クーラー、シャワー(排水も含めて)もちゃんと機能し、快適に過ごせた。USB TypeCのコンセントも充電に便利で良かった。

周りにバーやカフェといった飲食店、コンビニ、セントラルプラザ(ショッピングモール)もあり、空港からも近く便利なロケーション。細かいところだが、シャワージェルやハンドソープの香りが爽やかで良かった。また、シャワールームからバスローブが取れる作りなのもよい。

Cons:

・トイレの流れが弱い。自分の部屋だけでなく、一階のもだったので、ホテル全体でそうなのかも。
・部屋のボトルウォーターがまずい。(なので近くのセブンイレブンで水買った)
・ハブラシがない。(近くのセブンイレブンで買える)
・部屋の扉の開閉音がうるさい。静かに閉めようと思えば閉められるけど、そこらへんを意識しなくても静かに閉まって欲しい。
・バスタオルがでかすぎるし、重い(特に妻から不評)。バスローブも生地感が硬く、クオリティがいまいち。
■全体的に食事がいまいち
・子供が小さく騷いでしまうのでルームサービスで食事を頼んだが、ラムチョップとパスタが値段の割にいまいち。特にラムチョップは注文時に火加減聞いてくれたので期待していたが、肉ごとに焼き加減にムラがあった。クラブハウスサンドは良かった。ラムチョップをメニューに入れるなら赤ワインもメニュー入れてほしい。
・朝食がいまいち。特にパン。全体的に盛り付けはきれいだけど、料理の質はそこそこといったところ。まずいわけではないが、朝起きて食べて嬉しくなるレベルではない。

2026-09-08 • via Nuitee
G
Guido • couple • ch
5
Je ne reviendrai pas.
Cons:

Service très lent, repas au restaurant servis pas tous au même temps pour deux personnes.
Petit déjeuner ,beurre complètement fondue. inutilizable. Café américain complètement froid.

2026-09-08 • via Nuitee
B
Bruno • family_with_children • nl
6
Pros:

Good location and parking
Nice breakfast

Cons:

The deposit safe did not work, but did not bother to get it fixed
The mattress (room 1214) was sagging in the middle, which was quite uncomfortable

2026-09-07 • via Nuitee
M
Monthicha • couple • th
10
จะมาพักทุกครั้งที่กลับไทยค่ะชอบพนักงานและการบริการ
Pros:

พนักงานเป็นกันเองให้ความช่วยเหลือทันทีที่ถามห้องพักก็สะอาด

Cons:

ไม่มี

2026-09-05 • via Nuitee
J
Joergen • solo_traveller • dk
3
Pros:

Not much

Cons:

Advice a5 star hotel, but it's closer to 2-3 star hotel, it's rundown and old not worth the money we payed

2026-09-05 • via Nuitee
P
Pimlada • solo_traveller • se
8
I was there three day it was perfect
Pros:

The hotel was in the city very close to everything

Cons:

I like the location breakfast hotel room was nice

2026-09-04 • via Nuitee