Ashford International Hotel & Spa

Hotels
7.8 (5158 reviews)
Simone Weil Avenue , Ashford , GB
+44 1233 219988

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Attentive and friendly staff
Convenient location for the Channel Tunnel
Cons:
Cold rooms and hard beds
Amenities often out of service

Categories

Cleanliness
6.91
Several reviews mention a lack of cleanliness in common areas and dirty dishes.
Service
8.88
The staff were attentive and quick to resolve issues when raised.
Location
7.92
Location is convenient for traveling, though some reviews indicate it is somewhat isolated.
Room Quality
6.87
There were complaints regarding the cold rooms and uncomfortable beds.
Amenities
5.9
Amenities like the jacuzzi and sauna were often reported as out of service.
Value for Money
8.86
General sentiment about the pricing being fair, although dog fees seem excessive.
Food and Beverage
8.91
The food quality received positive remarks, especially breakfast.
Overall Experience
8.18
Overall sentiment indicates mixed experiences with recurring issues, but many guests enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:02

Property Description

Luxurious Accommodation
The Ashford International Hotel offers modern and spacious rooms with free Wi-Fi, flat-screen TVs, and tea/coffee facilities. Guests can relax in the comfort of their room with baths and showers provided.

State-of-the-Art Spa and Fitness Center
Indulge in relaxation at the hotel's spa and fitness center, featuring a 20-meter indoor pool, rock sauna, steam room, and various spa treatments. Pamper yourself and unwind in a serene environment.

Dining and Entertainment Options
Savor delicious meals made with locally sourced ingredients at the hotel's brasserie-style restaurant. For a more casual experience, head to the Quench Bar to enjoy live sports events.

Experience luxury and convenience at the Ashford International Hotel. Book your stay now for a memorable experience.

Important information:

Please note that Standard rooms will not accommodate extra beds so 2 adults and a child can only be accommodated in an upgraded or Superior room type. The Standard rooms will accommodate 2 adults max and 1 crib for an infant.

Hotel Guests are welcome to use the Health Club facilities* including the swimming pool from 3pm on day of arrival until 11am on day of departure.

Children's swim sessions at 09:00 > 12:00, and 16:00 > 19:00 each dayGuests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Location

Guest Reviews

7.8
Based on 5158 reviews
Cleanliness: 6.91
Service: 8.88
Location: 7.92
Room Quality: 6.87
Amenities: 5.9
Value for Money: 8.86
Food and Beverage: 8.91
Overall Experience: 8.18
M
Mary • couple • gb
10
Made my anniversary so special
Pros:

The beds were comfy, the rooms were clean. The pool/spa area was exceptional. There were great facilities and welcoming staff.

Cons:

N/A

2026-10-13 • via Nuitee
C
Cajetan • couple • ch
8
2026-10-13 • via Nuitee
P
Peter • solo_traveller • gb
10
Brilliant
Pros:

Great location for overnight stay before taking Le Shuttle. Swimming pool with sauna and steam room available and included. Lovely restaurant with good selection of food and wine. Nice bar area for lighter food. Well laid out. Car park has lots of spaces and CCTV cameras.

Cons:

Nothing

2026-10-13 • via Nuitee
C
Cajetan • family_with_children • ch
7
2026-10-13 • via Nuitee
B
Bigwood • solo_traveller • es
8
2026-10-12 • via Nuitee
L
Louise • solo_traveller • gb
8
Pros:

Very comfortable bed, staff polite and friendly, eat all you want breakfast was decent. Uber into town a fiver.
Near Ashford Retail Park.

Cons:

The shower wasn't the best.
People running around who were inebriated in the early hours. There had been a wedding on so probably members of that party.

2026-10-12 • via Nuitee
S
Sarah • extended_group • gb
9
Great place. Super convenient for large parties and copes easily with significant numbers of guests.
Pros:

Easy access, well laid out. Quiet rooms and sleeping area even though very busy ( we were at a wedding with 170 guests and away from the ballroom it would have been hard to know they were there).

Cons:

Bathroom was a bit tired, coffee machines in breakfast room kept “ breaking”.

2026-10-12 • via Nuitee
R
richard • couple • gb
8
Pros:

Friendly check in
Handy location

Cons:

Rooms alittle outdated
Cleaning needs to pay more attention. Rubbish down the side of the bed

2026-10-12 • via Nuitee
B
Barry from Colchester • solo_traveller • gb
9
Large room with seating
Pros:

Large room with a sofa bed to sit on. Pool, sauna, steam room & spa were very nice.

Cons:

Our toilet was partially blocked & when you flushed it it didn't clear what was in the toilet & the water came to the top of the bowl. It was unblocked shortly after reporting the issue.

2026-10-12 • via Nuitee
S
sophie • couple • gb
5
lovely but very unhappy with food
Pros:

i loved that the pool, sauna and steam room was included. i had spoke to housekeeper Inna, who was definitely the best !! i had asked if she could decorate the room and she had done a lovely job. thank you Inna for making the room so lovely !! she was so polite on the phone and when i had said that if she couldn’t do it, then its not a big deal. she reassured me she would do it and she did !

Cons:

we spent £90 on food !!! i went to order the gamon and they had run out which isn’t their fault. but then i ordered a mac and cheese which was the size of my little finger. ordered wings that i only ate one as they was rock solid but pink on the inside. my partner ordered a steak that costs £42 and was tiny !! the prices are unreasonable for such small portions !! we both had an extremely upset stomach since eating the food. unsure weither it was the dinner or breakfast that has caused this :(

2026-10-12 • via Nuitee
C
Charisma • couple • gb
8
2026-10-11 • via Nuitee
K
Kelly • couple • gb
10
Great hotel, great location, booking recommended
Pros:

Great location, fab staff, amazing facilities and food in restaurant was superb! Highly recommend

Cons:

Nothing. Spot on every time we have stayed.

2026-10-11 • via Nuitee
E
Evadnie • couple • gb
9
2026-10-11 • via Nuitee
Y
Yvonne • solo_traveller • gb
10
2026-10-11 • via Nuitee
P
Pauline • solo_traveller • fr
9
2026-10-11 • via Nuitee
M
Munachimso • solo_traveller • gb
10
Pros:

Neat and comfy

2026-10-11 • via Nuitee
P
Peter • couple • gb
9
Great stop before Le Shuttle
Pros:

A great stop over and the staff fabulous

2026-10-11 • via Nuitee
I
ilker • couple • gb
10
2026-10-10 • via Nuitee
I
ilker • couple • gb
10
2026-10-10 • via Nuitee
J
Jane • couple • gb
7
Good hotel
Pros:

Comfy clean room

Cons:

The hotel feels tired, in need of a refurbishment

2026-10-10 • via Nuitee