Ashford International Hotel & Spa

Hotels
7.8 (5158 reviews)
Simone Weil Avenue , Ashford , gb

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Attentive and friendly staff
Convenient location for the Channel Tunnel
Cons:
Cold rooms and hard beds
Amenities often out of service

Categories

Cleanliness
6.91
Several reviews mention a lack of cleanliness in common areas and dirty dishes.
Service
8.88
The staff were attentive and quick to resolve issues when raised.
Location
7.92
Location is convenient for traveling, though some reviews indicate it is somewhat isolated.
Room Quality
6.87
There were complaints regarding the cold rooms and uncomfortable beds.
Amenities
5.9
Amenities like the jacuzzi and sauna were often reported as out of service.
Value for Money
8.86
General sentiment about the pricing being fair, although dog fees seem excessive.
Food and Beverage
8.91
The food quality received positive remarks, especially breakfast.
Overall Experience
8.18
Overall sentiment indicates mixed experiences with recurring issues, but many guests enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:02

Property Description

Luxurious Accommodation
The Ashford International Hotel offers modern and spacious rooms with free Wi-Fi, flat-screen TVs, and tea/coffee facilities. Guests can relax in the comfort of their room with baths and showers provided.

State-of-the-Art Spa and Fitness Center
Indulge in relaxation at the hotel's spa and fitness center, featuring a 20-meter indoor pool, rock sauna, steam room, and various spa treatments. Pamper yourself and unwind in a serene environment.

Dining and Entertainment Options
Savor delicious meals made with locally sourced ingredients at the hotel's brasserie-style restaurant. For a more casual experience, head to the Quench Bar to enjoy live sports events.

Experience luxury and convenience at the Ashford International Hotel. Book your stay now for a memorable experience.

Important information:

Please note that Standard rooms will not accommodate extra beds so 2 adults and a child can only be accommodated in an upgraded or Superior room type. The Standard rooms will accommodate 2 adults max and 1 crib for an infant.

Hotel Guests are welcome to use the Health Club facilities* including the swimming pool from 3pm on day of arrival until 11am on day of departure.

Children's swim sessions at 09:00 > 12:00, and 16:00 > 19:00 each dayGuests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Location

Guest Reviews

7.8
Based on 5158 reviews
Cleanliness: 6.91
Service: 8.88
Location: 7.92
Room Quality: 6.87
Amenities: 5.9
Value for Money: 8.86
Food and Beverage: 8.91
Overall Experience: 8.18
3
345jemmal Friends getaway
10
Big up Harry at spa reception
Pros:

We came today for my hen do.. lovely day, happy with treatments and afternoon tea.. BIG shout out to HARRY down at the spa reception area.. my mum had left sentimental necklaces in her robe when given back.
HARRY.. did everything in his power to try and look and find the necklaces.. no hesitation! He did this before even knowing the sentimental value
After searching thoroughly he checked the tumble dryer.. they was there ☺️
If you read this Harry, your a superstar ✨️
Thanks again for your continuous efforts into returning them 💙

2026-08-29 via Tripadvisor
P
pandlmiles Couples Hayling Island, Hampshire, England
10
Excellent overnight stop on our way to the channel tunnel.
Pros:

Very nice hotel extremely well located for channel tunnel, the atmosphere was relaxed and welcoming. The rooms were very clean and well appointed and extremely good value, noise levels were as expected for a hotel in this location not quiet but not too noisy.
All the staff were very friendly and helpful, our server Evangeline in the restaurant was extremely personable, attentive and professional.
The hotel seemed to have very good amenities although we just had an overnight stop on the way to the tunnel so did not sample everything.

2026-08-29 via Tripadvisor
F
F5595QZtracyb Friends getaway
10
Amazing staff especially HARRY
Pros:

Had an amazing Spa day, would like to give a special mention to Harry at the spa reception, after realising I’d left my necklaces in the dressing gown that was provided, he went ABOVE AND BEYOND to find them not even knowing how sentimental they where to me, such an amazing young man, the whole day which included afternoon tea was just perfect 🤩

2026-08-29 via Tripadvisor
T
tinasY4362SV Friends getaway
10
Amazing place for all
Pros:

Came for a hen do, amazing place start to finish wonderful staff and so helpful, Harry at the spa was amazing went way up and beyond to find one of our hens necklaces which were very sentimental to her ans made her day him finding them, the treatments and afternoon tea was absolutely divine highly recommend and will be returning

2026-08-29 via Tripadvisor
T
teresagoingmad Friends getaway
10
Harry is a true gent
Pros:

I had a spa day with some friends and family for a hen day. One of our ladies had left 2 necklaces in the pocket of her robe which were of high sentimental value. She spoke with a lovely young man by the name of Harry who straight away searched for them and didn't stop until he found them. He could see from her expression they meant a lot to her. So a big thankyou Harry. You really went out of your way for our dear friend.

2026-08-29 via Tripadvisor
S
Sightseer04390818440 Family
10
Perfect stop before the Channel Tunnel.
Pros:

Great welcome and service from our hosts Evangeline and Akos

2026-08-29 via Tripadvisor
O
Opeyemi couple gb
9
Nice hotel but I wish I could take pictures and have a memory of myself at the pool area.
Cons:

The fact that I couldn’t take nice & memorable pictures of myself at the pool, jacuzzi & sauna area.

2026-08-29 via Nuitee
C
Cindy solo_traveller nl
6
Close to the ferry
Pros:

Comfortable clean beds and bathroom. The complimentary drinks.

Cons:

When we arrived at the hotel there was a major celebration going on. The hotel lobby was filled with party people dressed over the top, loud, and under influence of alcohol. We therefore decided not to use the spa or dine in. We bought earplugs at a nearby supermarket (the vending machine in the hotel was all out). Even so, at night the noise made it difficult to sleep. While this of course cannot be blamed on the hotel, still it would've been nice knowing about this celebration before booking a room here...
The breakfast at the hotel wasn't very good, the cooked food was burnt or overly greasy, the fruit didn't look fresh and the cereals were somehow salted? Also many of the supposedly clean cups were dirty. Lastly, the EV chargers at the hotel only worked via an app, which didn't work for us so we had to charge our car elsewhere unfortunately.

2026-08-29 via Nuitee
J
Julie couple gb
9
2026-08-29 via Nuitee
C
CHRIS couple gb
1
A total nightmare .
Pros:

Location to the Euro tunnel.

Cons:

That the whole place had been taken over by a traveller wedding party the place was chaos.
Never seen or experienced anything like it clearly the hotel puts profit over everything and everybody else.

2026-08-29 via Nuitee
K
Katalin solo_traveller gb
10
2026-08-28 via Nuitee
D
David couple gb
8
Clean convenient. Good parking
Pros:

Good position. Ample parking. Clean room . Bathroom clean. Shower good. Breakfast good. . Air con effective

Cons:

Bar meals limited choice. Over priced. Only had once. Long walk to room.

2026-08-28 via Nuitee
W
Wendy solo_traveller de
7
2026-08-28 via Nuitee
C
Carl family_with_children gb
9
Late night stop over, before travling to france in the early morning.
Pros:

Nice spacious family room for a late night stop over

Cons:

Nothing to note

2026-08-28 via Nuitee
F
Farhana family_with_children gb
10
2026-08-28 via Nuitee
L
Lorraine couple gb
10
Apsoluty brilliant
Pros:

The room lounge spar

Cons:

No thing

2026-08-28 via Nuitee
J
Jacqueline family_with_children gb
8
Perfect stay for a short break and located near to outlet store and short drive to the coast. Would stay again
Pros:

Its location & facilities and lounge areas. Lots of comfortable seating to suit all needs. Also a few lounge chairs in the garden area beside the spa.
The staff were all very friendly. Our room attendant, Daniela was so lovely.

Cons:

The pool was nice but I couldn’t stay in there for too long as the chlorine was a little too strong for me. But everyone else seemed to like it.

2026-08-28 via Nuitee
A
Ajay couple gb
1
Good but bad
Pros:

Staff were friendly and great facilities

Cons:

There was a wedding function on and I was kept up all night with banging on the door and random phone calls

2026-08-28 via Nuitee
N
Nick couple gb
9
Had a great stay
Pros:

Very nice communal areas

2026-08-27 via Nuitee
J
J.G. solo_traveller nl
5
Pros:

It was decent, but for the price expected a bit more

Cons:

Sofa bed for our kid was really poor. Overall a bit dated and for the price expected more

2026-08-27 via Nuitee