Ashford International Hotel & Spa

Hotels
7.8 (4247 reviews)
Simone Weil Avenue , Ashford , gb

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Attentive and friendly staff
Convenient location for the Channel Tunnel
Cons:
Cold rooms and hard beds
Amenities often out of service

Categories

Cleanliness
6.91
Several reviews mention a lack of cleanliness in common areas and dirty dishes.
Service
8.88
The staff were attentive and quick to resolve issues when raised.
Location
7.92
Location is convenient for traveling, though some reviews indicate it is somewhat isolated.
Room Quality
6.87
There were complaints regarding the cold rooms and uncomfortable beds.
Amenities
5.9
Amenities like the jacuzzi and sauna were often reported as out of service.
Value for Money
8.86
General sentiment about the pricing being fair, although dog fees seem excessive.
Food and Beverage
8.91
The food quality received positive remarks, especially breakfast.
Overall Experience
8.18
Overall sentiment indicates mixed experiences with recurring issues, but many guests enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:02

Property Description

Luxurious Accommodation
The Ashford International Hotel offers modern and spacious rooms with free Wi-Fi, flat-screen TVs, and tea/coffee facilities. Guests can relax in the comfort of their room with baths and showers provided.

State-of-the-Art Spa and Fitness Center
Indulge in relaxation at the hotel's spa and fitness center, featuring a 20-meter indoor pool, rock sauna, steam room, and various spa treatments. Pamper yourself and unwind in a serene environment.

Dining and Entertainment Options
Savor delicious meals made with locally sourced ingredients at the hotel's brasserie-style restaurant. For a more casual experience, head to the Quench Bar to enjoy live sports events.

Experience luxury and convenience at the Ashford International Hotel. Book your stay now for a memorable experience.

Important information:

Please note that Standard rooms will not accommodate extra beds so 2 adults and a child can only be accommodated in an upgraded or Superior room type. The Standard rooms will accommodate 2 adults max and 1 crib for an infant.

Hotel Guests are welcome to use the Health Club facilities* including the swimming pool from 3pm on day of arrival until 11am on day of departure.

Children's swim sessions at 09:00 > 12:00, and 16:00 > 19:00 each dayGuests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 12 years old stay for £5 per person per night when using an existing bed.
    Children from 13 years old to 16 years old stay for £7.50 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 4247 reviews
Cleanliness: 6.91
Service: 8.88
Location: 7.92
Room Quality: 6.87
Amenities: 5.9
Value for Money: 8.86
Food and Beverage: 8.91
Overall Experience: 8.18
S
Sally • couple • gb
10
2026-04-18 • via Nuitee
J
Jan • solo_traveller • gb
10
Hidden gem of a hotel in Ashford!
Pros:

Staff was really great and friendly. They made us feel welcome. They listened to my request of ground floor and gave us the perfect room. Very comfy beds. Facilities were clean. Swimming pool was nicely heated. Food was delicious too! the location is perfect because it is close to Port Lympne, Leeds Castle and Ashford outlet!! It was such a nice mini break! Will definitely go back here because of this experience! Thank you for treating us so well!

Cons:

Nothing!

2026-04-18 • via Nuitee
N
Neil • solo_traveller • gb
9
Pros:

The friendliness of the staff and the dog friendly hotel

2026-04-18 • via Nuitee
S
Small person • solo_traveller • gb
9
Pros:

Big hotel nice staff , amazing comfortable beds

Cons:

The taps where loose the heating controls instructions where far too small the print was unreadable one lamps didn't work and it wasn't as clean as expected the cleanliness let it down abit , the tissue box in the bathroom had used tissues in it , taps where loose and dirty the toilet was dirty and could of done with avgood hoover and dusting. Apart from that nice hotel

2026-04-18 • via Nuitee
K
Kirsty • couple • gb
6
Good value, shame about hot tub never working
Pros:

Very clean, good food

Cons:

Hot tub still not working

2026-04-18 • via Nuitee
S
susan • solo_traveller • gb
9
Pros:

Nice size room,good food

Cons:

Problems with the door locking and unlocking reported to the front desk on our departure

2026-04-17 • via Nuitee
M
Miriam • solo_traveller • gb
9
Pros:

Cleanliness, swimming pool, staffs , location, parking,

Cons:

Breakfast, tv does not have kids cartoons

2026-04-16 • via Nuitee
C
Cassie • family_with_children • gb
1
2026-04-16 • via Nuitee
M
Miriam • solo_traveller • gb
9
Pros:

Most

Cons:

No toothbrush, no green teas, the tv

2026-04-16 • via Nuitee
M
Miriam • solo_traveller • gb
9
Pros:

Most things

Cons:

Tv does not have options

2026-04-16 • via Nuitee
M
Micaela • couple • gb
7
It was ok
Pros:

It looks nice and the surroundings are gorgeous.
The staff was very helpful and friendly

Cons:

The room wasnt cleaned to standard, on the first day there wanst oat milk on the breakfast buffet, there was no decaf coffee too and the walls are not thick enough to not hear what is happening outside.

2026-04-15 • via Nuitee
F
fiona • couple • gb
10
Great location and good breakfast
Pros:

Very convenient location- everything you need for a stopover

Cons:

Nothing

2026-04-15 • via Nuitee
M
Mike • solo_traveller • gb
5
Interesting
Pros:

Pleasant staff, clean well fitted rooms, good bed and quality bedding.

Cons:

It’s huge and dated and I felt like I was back at work in the 1990’s at a corporate business conference. And the man in the camo vest and shorts with the shaven head puffing on his vape in the front entrance nearly made me drive off before I’d checked in….

2026-04-15 • via Nuitee
A
Alexandra • couple • gb
10
2026-04-15 • via Nuitee
B
Brenda • solo_traveller • gb
9
Relaxing
Pros:

Very peaceful

Cons:

Every thing was good

2026-04-15 • via Nuitee
T
Thomas • family_with_children • be
8
2026-04-14 • via Nuitee
C
Camilleri • couple • gb
8
2026-04-14 • via Nuitee
R
Richard • couple • gb
9
Very good value for money, great breakfast
Pros:

Great location for either m2 or m20
Very neat and tidy with a relaxed setting
The rooms come with non slam door hinges which helps for a peaceful night sleeps

Cons:

Unfortunately the jacuzzi in the spa was not working when we stayed

2026-04-14 • via Nuitee
R
Rhiannon • family_with_children • gb
9
Execllent overnight stay before travelling on LeShuttle!
Pros:

Excellent location for Le Shuttle, open and light reception and dining area. Great swimming pool and restaurant for evening meal. Good options for breakfast too.

Cons:

Nothing, the hotel was great, I don’t understand why the score is so low.

2026-04-14 • via Nuitee
C
Catherine • solo_traveller • gb
8
2026-04-14 • via Nuitee