Ashford International Hotel & Spa

Hotels
7.8 (4634 reviews)
Simone Weil Avenue , Ashford , gb

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Attentive and friendly staff
Convenient location for the Channel Tunnel
Cons:
Cold rooms and hard beds
Amenities often out of service

Categories

Cleanliness
6.91
Several reviews mention a lack of cleanliness in common areas and dirty dishes.
Service
8.88
The staff were attentive and quick to resolve issues when raised.
Location
7.92
Location is convenient for traveling, though some reviews indicate it is somewhat isolated.
Room Quality
6.87
There were complaints regarding the cold rooms and uncomfortable beds.
Amenities
5.9
Amenities like the jacuzzi and sauna were often reported as out of service.
Value for Money
8.86
General sentiment about the pricing being fair, although dog fees seem excessive.
Food and Beverage
8.91
The food quality received positive remarks, especially breakfast.
Overall Experience
8.18
Overall sentiment indicates mixed experiences with recurring issues, but many guests enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:02

Property Description

Luxurious Accommodation
The Ashford International Hotel offers modern and spacious rooms with free Wi-Fi, flat-screen TVs, and tea/coffee facilities. Guests can relax in the comfort of their room with baths and showers provided.

State-of-the-Art Spa and Fitness Center
Indulge in relaxation at the hotel's spa and fitness center, featuring a 20-meter indoor pool, rock sauna, steam room, and various spa treatments. Pamper yourself and unwind in a serene environment.

Dining and Entertainment Options
Savor delicious meals made with locally sourced ingredients at the hotel's brasserie-style restaurant. For a more casual experience, head to the Quench Bar to enjoy live sports events.

Experience luxury and convenience at the Ashford International Hotel. Book your stay now for a memorable experience.

Important information:

Please note that Standard rooms will not accommodate extra beds so 2 adults and a child can only be accommodated in an upgraded or Superior room type. The Standard rooms will accommodate 2 adults max and 1 crib for an infant.

Hotel Guests are welcome to use the Health Club facilities* including the swimming pool from 3pm on day of arrival until 11am on day of departure.

Children's swim sessions at 09:00 > 12:00, and 16:00 > 19:00 each dayGuests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 12 years old stay for £5 per person per night when using an existing bed.
    Children from 13 years old to 16 years old stay for £7.50 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 4634 reviews
Cleanliness: 6.91
Service: 8.88
Location: 7.92
Room Quality: 6.87
Amenities: 5.9
Value for Money: 8.86
Food and Beverage: 8.91
Overall Experience: 8.18
X
X2775YEjessc • Family
10
great service
Pros:

served by Evangeline. brilliant service. attentive, friendly and professional

2026-06-06 • via Tripadvisor
D
danielnB1678TK • Couples • London, England
10
Amazing friendly staff.
Pros:

Had a great 2 night stay at the Ashford International, reception and bar staff were amazing. Shout out to Evangeline who was our waitress at dinner, very friendly and always had a smile on her face. We will definitely be back!

2026-06-06 • via Tripadvisor
G
Gina • couple • gb
9
We had a really enjoyed our stay and the swimming pool . The
Pros:

The hotel lobby was very nice and the staff were very friendly and helpful .breakfast nice with lots to chose from

Cons:

Some areas need updating , manly the hallways, carpets

2026-06-06 • via Nuitee
K
karen • solo_traveller • gb
10
Great hotel,
Pros:

Close to Le Shuttle. Lovely big comfy room, clean and warm

Cons:

Nothing

2026-06-06 • via Nuitee
G
Gemma • family_with_children • gb
8
2026-06-06 • via Nuitee
M
Maribel • family_with_children • gb
9
Very helpful staff, comfortable room and great location
Pros:

Everything

2026-06-06 • via Nuitee
A
Amanda • couple • nz
6
Low socio-economic region which didn’t always feel safe
Pros:

Convenient from channel tunnel

Cons:

The area

2026-06-06 • via Nuitee
J
john • solo_traveller • gb
7
2026-06-06 • via Nuitee
1
119ellandh • Couples
10
Welcoming
Pros:

Great table service quick and polite

2026-06-05 • via Tripadvisor
L
laurensL6972KG • Couples
10
Dinner.
Pros:

We had a beautiful meal in the restaurant and we were served by Evangeline, who went above and beyond for us, i have crohns which means i’m limited to what i can eat and she was so accommodating and helpful. This made the whole experience so welcoming. The meal was lovely. Would return again.

2026-06-05 • via Tripadvisor
A
Adam • solo_traveller • gb
8
2026-06-05 • via Nuitee
M
Margaret • couple • ie
9
2026-06-05 • via Nuitee
P
Paul • solo_traveller • gb
9
2026-06-05 • via Nuitee
M
Mary • couple • gb
9
Pros:

Ideal for when travelling with a dog and also proximity to the Eurotunnel, good fitness centre facilities and lovely welcoming

Cons:

Rules have changed for dogs, not allowed to be in room on their own, even though inside the doggy bag on arrival there is a door hanger to say there is a dog in the room so DND.
Poor staffing in restaurant so took a while to order etc

2026-06-05 • via Nuitee
P
Pelvic Health Education • family_with_children • be
10
We loved it from tbe friendliness if the staff to excellent quality of evening dining
Pros:

Excllent service and evening meal at the restaurant. Thank you Breeze and the resaurant manager.

2026-06-05 • via Nuitee
D
Dr. Volkmar • family_with_children • de
9
2026-06-05 • via Nuitee
C
Christina • solo_traveller • de
8
2026-06-05 • via Nuitee
K
Kalair • solo_traveller • gb
9
Pros:

Great location and quiet

2026-06-05 • via Nuitee
R
Rosie • solo_traveller • gb
8
Clean ans convenient hotel
Pros:

Staff are always helpful, nice clean rooms, comfortable beds, big bath tubs and decent clean spa facilities. Convenient location for supermarkets, motorway and Ashford shopping outlet. I have stayed here around four times, sometimes for four nights in a row for work, and will be back.

Cons:

Lowering the score based on our experiences in the restaraunt. The breakfast tables are rarely laid up in time between guests so people end up taking the odd thing from other tables. There doesn't ever seem to be enough staff on at breakfast times to replenish the cutlery, milk, hot water for tea, bakery items etc.
Evening meal in restaruaunt is extortionate price for what you get. Cheap overcooked steak and a ration of olives. Very limited vegetarian options. I recommend eating out or getting delivery.

2026-06-04 • via Nuitee
N
NL_Sanne • couple • nl
8
It was fine for a night, everything you need is present.
Pros:

We had a quick check-in for one night. No breakfast since the supermarket was next door (and we are not big eaters in the morning).

The room was big enough and had everything present what was needed.

Cons:

Showering in the badtub isn't the greatest thing ever. But luckily it was only for one night.

2026-06-04 • via Nuitee