Ashford International Hotel & Spa

Hotels
7.8 (4247 reviews)
Simone Weil Avenue , Ashford , gb

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Attentive and friendly staff
Convenient location for the Channel Tunnel
Cons:
Cold rooms and hard beds
Amenities often out of service

Categories

Cleanliness
6.91
Several reviews mention a lack of cleanliness in common areas and dirty dishes.
Service
8.88
The staff were attentive and quick to resolve issues when raised.
Location
7.92
Location is convenient for traveling, though some reviews indicate it is somewhat isolated.
Room Quality
6.87
There were complaints regarding the cold rooms and uncomfortable beds.
Amenities
5.9
Amenities like the jacuzzi and sauna were often reported as out of service.
Value for Money
8.86
General sentiment about the pricing being fair, although dog fees seem excessive.
Food and Beverage
8.91
The food quality received positive remarks, especially breakfast.
Overall Experience
8.18
Overall sentiment indicates mixed experiences with recurring issues, but many guests enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:02

Property Description

Luxurious Accommodation
The Ashford International Hotel offers modern and spacious rooms with free Wi-Fi, flat-screen TVs, and tea/coffee facilities. Guests can relax in the comfort of their room with baths and showers provided.

State-of-the-Art Spa and Fitness Center
Indulge in relaxation at the hotel's spa and fitness center, featuring a 20-meter indoor pool, rock sauna, steam room, and various spa treatments. Pamper yourself and unwind in a serene environment.

Dining and Entertainment Options
Savor delicious meals made with locally sourced ingredients at the hotel's brasserie-style restaurant. For a more casual experience, head to the Quench Bar to enjoy live sports events.

Experience luxury and convenience at the Ashford International Hotel. Book your stay now for a memorable experience.

Important information:

Please note that Standard rooms will not accommodate extra beds so 2 adults and a child can only be accommodated in an upgraded or Superior room type. The Standard rooms will accommodate 2 adults max and 1 crib for an infant.

Hotel Guests are welcome to use the Health Club facilities* including the swimming pool from 3pm on day of arrival until 11am on day of departure.

Children's swim sessions at 09:00 > 12:00, and 16:00 > 19:00 each dayGuests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 12 years old stay for £5 per person per night when using an existing bed.
    Children from 13 years old to 16 years old stay for £7.50 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 4247 reviews
Cleanliness: 6.91
Service: 8.88
Location: 7.92
Room Quality: 6.87
Amenities: 5.9
Value for Money: 8.86
Food and Beverage: 8.91
Overall Experience: 8.18
J
Julia • solo_traveller • gb
8
Comfortable and great value
Pros:

The room was larger than expected. Swimming pool was a good size too. The mattress was less hard than Hilton hotels

Cons:

Parking spaces were small. Yoghurts type things at breakfast need to be labelled. The bedroom corridors are looking a bit jaded

2026-03-07 • via Nuitee
G
giambattistal2021 • Friends getaway
10
Stayed at the hotel with some friends. Amazing atmosphere and vibe. Good restaurant food. Amazing staff at bar!
Pros:

I stayed at the Ashford international hotel and SPA with some friends. Hotel facilities are really good. I would recommend a dinner at the restaurant and drinks at the bar! Elena was outstanding! Thanks Elena

2026-03-06 • via Tripadvisor
D
Darragh • couple • gb
8
2026-03-05 • via Nuitee
J
Judypace • family_with_children • gb
10
2026-03-05 • via Nuitee
M
Mark • solo_traveller • gb
7
Pros:

Very good

Cons:

Ni wifi instructions inthe room

2026-03-05 • via Nuitee
K
Karen • family_with_children • gb
9
2026-03-05 • via Nuitee
I
Inspect0r • NONE • Deal, Kent, England
8
quality time together
Pros:

We stayed for 1 night and the staff were excellent. At reception and in the restaurant (Anna and Heidi).

Room was generally good but a lack of plug points was an issue.

Had an issue with people taking under 10s in the sauna but parents know best!

Breakfast "hot selection" was only lukewarm. It was "probed" and i was told it was correct.

Great value for the cost. We will go again - soon!

2026-03-04 • via Tripadvisor
R
Rosie • couple • gb
10
Peaceful and calming, wish we could stay longer
Pros:

Very large space, welcome and friendly staff with good food and drink option. Handled our anniversary spectacularly with extra stuff and a delightful desert at dinner

2026-03-04 • via Nuitee
R
Rhiannon • couple • gb
10
2026-03-04 • via Nuitee
R
Resi • couple • nl
8
Pros:

goede ligging
goed ontbijt

Cons:

matige verwarming op de kamer

2026-03-04 • via Nuitee
G
Gueuning • solo_traveller • gb
10
2026-03-04 • via Nuitee
D
Daniel • solo_traveller • gb
8
2026-03-04 • via Nuitee
A
Alexandra • family_with_children • gb
8
2026-03-04 • via Nuitee
S
stevekL3221RV • NONE
6
Comedy night
Pros:

Hotel was lovely.we were there for a comedy club night . unfortunately comedians not great .dinner was ok a bit school dinners and the seating plan was like a wedding as a couple would have preferred our own table rather than sitting shoulder to shoulder with strangers

2026-03-03 • via Tripadvisor
S
SURAJ • solo_traveller • gb
7
2026-03-03 • via Nuitee
D
Darren • solo_traveller • gb
8
A pleasant evening and night. Good breakfast and good value for money.
Pros:

Nice room, clean and tidy.

Cons:

Bar prices are very expensive but to be expected with a hotel.

2026-03-01 • via Nuitee
M
mike • family_with_children • gb
7
2026-03-01 • via Nuitee
J
Julien • couple • gb
8
Excellent
Pros:

Modern , clean , friendly staff

Cons:

Bar staff were very friendly but slow

2026-03-01 • via Nuitee
B
Ben • couple • gb
2
2026-03-01 • via Nuitee
O
Oluwatoyin • couple • gb
7
2026-03-01 • via Nuitee