Ashford International Hotel & Spa

Hotels
7.8 (4837 reviews)
Simone Weil Avenue , Ashford , gb

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Attentive and friendly staff
Convenient location for the Channel Tunnel
Cons:
Cold rooms and hard beds
Amenities often out of service

Categories

Cleanliness
6.91
Several reviews mention a lack of cleanliness in common areas and dirty dishes.
Service
8.88
The staff were attentive and quick to resolve issues when raised.
Location
7.92
Location is convenient for traveling, though some reviews indicate it is somewhat isolated.
Room Quality
6.87
There were complaints regarding the cold rooms and uncomfortable beds.
Amenities
5.9
Amenities like the jacuzzi and sauna were often reported as out of service.
Value for Money
8.86
General sentiment about the pricing being fair, although dog fees seem excessive.
Food and Beverage
8.91
The food quality received positive remarks, especially breakfast.
Overall Experience
8.18
Overall sentiment indicates mixed experiences with recurring issues, but many guests enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:02

Property Description

Luxurious Accommodation
The Ashford International Hotel offers modern and spacious rooms with free Wi-Fi, flat-screen TVs, and tea/coffee facilities. Guests can relax in the comfort of their room with baths and showers provided.

State-of-the-Art Spa and Fitness Center
Indulge in relaxation at the hotel's spa and fitness center, featuring a 20-meter indoor pool, rock sauna, steam room, and various spa treatments. Pamper yourself and unwind in a serene environment.

Dining and Entertainment Options
Savor delicious meals made with locally sourced ingredients at the hotel's brasserie-style restaurant. For a more casual experience, head to the Quench Bar to enjoy live sports events.

Experience luxury and convenience at the Ashford International Hotel. Book your stay now for a memorable experience.

Important information:

Please note that Standard rooms will not accommodate extra beds so 2 adults and a child can only be accommodated in an upgraded or Superior room type. The Standard rooms will accommodate 2 adults max and 1 crib for an infant.

Hotel Guests are welcome to use the Health Club facilities* including the swimming pool from 3pm on day of arrival until 11am on day of departure.

Children's swim sessions at 09:00 > 12:00, and 16:00 > 19:00 each dayGuests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 12 years old stay for £5 per person per night when using an existing bed.
    Children from 13 years old to 16 years old stay for £7.50 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 4837 reviews
Cleanliness: 6.91
Service: 8.88
Location: 7.92
Room Quality: 6.87
Amenities: 5.9
Value for Money: 8.86
Food and Beverage: 8.91
Overall Experience: 8.18
I
Ines • family_with_children • de
10
Alles super, wir haben uns sehr wohlgefühlt.
Pros:

Super freundliches Personal. Sehr sauber.
Sehr ruhig, trotz naher Strasse.
Sehr hundefreundlich.

Cons:

-

2026-07-18 • via Nuitee
S
Sian • couple • gb
7
Nice hotel but kings size bed is just two singles pushed together and not comfortable
Pros:

The hotel it’s self looked warming and welcoming

Cons:

I paid for a king room but it was instead two single beds pushed together! The bed was not comfortable either.

2026-07-18 • via Nuitee
P
Patrick • solo_traveller • de
8
Pros:

Insgesamt war ich drei Mal dort. Die Lage ist verkehrsgünstig. Das Essen im Pub-Bereich ordentlich. Ausreichend Parkplätze und der Fitness-Bereich ist gut ausgestattet.

Cons:

Warum Hunde nicht mit ins Restaurant dürfen, bleibt unklar. Hierdurch muss das Frühstück in einem sehr zugigen Bereich eingenommen werden (kalte Jahreszeit) und die Fußwege zum Buffet sind unnötig lange.

2026-07-17 • via Nuitee
P
Paul • solo_traveller • gb
10
2026-07-17 • via Nuitee
L
Linda • couple • ch
7
2026-07-17 • via Nuitee
R
Resi • couple • nl
8
Pros:

Zeer verzorgd

Cons:

personeel beetje apatisch

2026-07-17 • via Nuitee
N
Neal • couple • gb
10
Great stay thank you
Pros:

Everything

Cons:

Nothing

2026-07-17 • via Nuitee
C
Chioma • couple • gb
10
Lovely and very neat hotel. The staff are very polite and friendly.
Pros:

The serenity.

Cons:

Neat and out of busy town.

2026-07-15 • via Nuitee
D
Dan • solo_traveller • gb
9
2026-07-15 • via Nuitee
P
Paul • solo_traveller • gb
7
Pros:

Location

Cons:

Tired decor

2026-07-15 • via Nuitee
E
evelina • couple • it
10
2026-07-15 • via Nuitee
L
Leslie • couple • us
10
Pros:

Kelly and Millie were very kind in the restaurant!!

Cons:

Bed a bit lumpy

2026-07-15 • via Nuitee
M
Moreno • family_with_children • it
2
Never again. Pricey and worthless
Pros:

close to the motorway.

Cons:

Be aware that breakfast is served from 7.30am, if you leave earlier and you have paid for it no compensation is offered, neither they offer a take away bag. The facilities are old, badly kept, dirty, room is also in bad need of renovation. We stayed during the heatwave: aircon was working properly only in the main lobby, all corridors, stairs and lifts were furnaces, aircon in room was barely working, room was very stuffy and sleeping was difficult. Opening the window caused aircon to switch off. The restaurant is basically a very basic pub.

2026-07-15 • via Nuitee
K
Kada • couple • gb
7
Balance stay very good staff
Pros:

Great staff very friendly

Cons:

Location away from the sea

2026-07-14 • via Nuitee
A
Adekunle • couple • gb
9
2026-07-14 • via Nuitee
M
Matthew • couple • gb
7
Pros:

Really handy for the channel tunnel. Plenty of parking, EV charging on site too (more needs to be advertised for this).

Cons:

Bit of a schlep to get to the room. Restaurant was fully booked too, so ended up eating in the bar - which was good and had really helpful bar-staff

2026-07-14 • via Nuitee
K
Kelly louise • couple • gb
8
Lovely
Pros:

Comfy, easy, good spa, clean

Cons:

Bad signs and bad tv

2026-07-14 • via Nuitee
F
fiona • couple • gb
10
great stopover hotel good for Le Shuttle
Pros:

Breakfast was great, lovely spacious room, everything you need

2026-07-13 • via Nuitee
L
Leigh • solo_traveller • gb
4
2026-07-13 • via Nuitee
D
Des • family_with_children • gb
10
Great one night hotel
Pros:

Always a good stay.

Evangeline in the restaurant was superb

Cons:

Nothing

2026-07-13 • via Nuitee