Ashford International Hotel & Spa

Hotels
7.8 (4247 reviews)
Simone Weil Avenue , Ashford , gb

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Attentive and friendly staff
Convenient location for the Channel Tunnel
Cons:
Cold rooms and hard beds
Amenities often out of service

Categories

Cleanliness
6.91
Several reviews mention a lack of cleanliness in common areas and dirty dishes.
Service
8.88
The staff were attentive and quick to resolve issues when raised.
Location
7.92
Location is convenient for traveling, though some reviews indicate it is somewhat isolated.
Room Quality
6.87
There were complaints regarding the cold rooms and uncomfortable beds.
Amenities
5.9
Amenities like the jacuzzi and sauna were often reported as out of service.
Value for Money
8.86
General sentiment about the pricing being fair, although dog fees seem excessive.
Food and Beverage
8.91
The food quality received positive remarks, especially breakfast.
Overall Experience
8.18
Overall sentiment indicates mixed experiences with recurring issues, but many guests enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:02

Property Description

Luxurious Accommodation
The Ashford International Hotel offers modern and spacious rooms with free Wi-Fi, flat-screen TVs, and tea/coffee facilities. Guests can relax in the comfort of their room with baths and showers provided.

State-of-the-Art Spa and Fitness Center
Indulge in relaxation at the hotel's spa and fitness center, featuring a 20-meter indoor pool, rock sauna, steam room, and various spa treatments. Pamper yourself and unwind in a serene environment.

Dining and Entertainment Options
Savor delicious meals made with locally sourced ingredients at the hotel's brasserie-style restaurant. For a more casual experience, head to the Quench Bar to enjoy live sports events.

Experience luxury and convenience at the Ashford International Hotel. Book your stay now for a memorable experience.

Important information:

Please note that Standard rooms will not accommodate extra beds so 2 adults and a child can only be accommodated in an upgraded or Superior room type. The Standard rooms will accommodate 2 adults max and 1 crib for an infant.

Hotel Guests are welcome to use the Health Club facilities* including the swimming pool from 3pm on day of arrival until 11am on day of departure.

Children's swim sessions at 09:00 > 12:00, and 16:00 > 19:00 each dayGuests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 12 years old stay for £5 per person per night when using an existing bed.
    Children from 13 years old to 16 years old stay for £7.50 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 4247 reviews
Cleanliness: 6.91
Service: 8.88
Location: 7.92
Room Quality: 6.87
Amenities: 5.9
Value for Money: 8.86
Food and Beverage: 8.91
Overall Experience: 8.18
C
Caroline • couple • gb
4
The hotel bed was comfortable and the rooms clean. Overall fairly good location
Pros:

Breakfast

Cons:

The Spa was closed not working

2026-02-14 • via Nuitee
K
Krishnakanth • solo_traveller • gb
7
2026-02-14 • via Nuitee
A
Alan • family_with_children • gb
9
2026-02-12 • via Nuitee
J
Joe • solo_traveller • gb
10
2026-02-12 • via Nuitee
W
webb • family_with_children • gb
7
2026-02-11 • via Nuitee
R
Rajesh • family_with_children • gb
10
2026-02-11 • via Nuitee
A
Alexander • couple • gb
9
2026-02-10 • via Nuitee
C
Chris • solo_traveller • gb
7
it was ok but the room was freezing
Pros:

room clean staff nice

Cons:

toe room was freezing and the heating didn't work

2026-02-10 • via Nuitee
M
matibiri • family_with_children • gb
8
Pros:

I liked the access to the steam room and swimming pool on my bed and breakfast booking.

2026-02-10 • via Nuitee
A
Andrew • solo_traveller • gb
9
Very pleasant - gave me a good place to stay while away on business
Pros:

Accessible, welcoming, smart

Cons:

Bits of the spa and sauna closed, cold pool

2026-02-09 • via Nuitee
P
Paula • couple • gb
3
Not to be repeated.
Pros:

Breakfast

Cons:

The whole hotel was absolutely freezing. It was very uncomfortable.

2026-02-09 • via Nuitee
F
Fiona • couple • gb
8
Friendly staff who couldn’t do enough
Pros:

Friendly staff

Cons:

Jacuzzi and sauna out of use

2026-02-08 • via Nuitee
K
Kim • couple • gb
7
Great staff, tired room.
Pros:

The staff - nothing was too much trouble for them, bar staff, breakfast & cleaners

Cons:

Rooms needed & corridors need updating

2026-02-08 • via Nuitee
M
Mercy • family_with_children • gb
1
Crap
Pros:

They cancelled my booking last minute coz a company booked the whole hotel so booking cancelled. Cheeky.

Cons:

Cancelled our booking blast minute not happy at all

2026-02-08 • via Nuitee
W
Washand • couple • fr
8
Good for a short stop en-route to somewhere else
Pros:

The staff were friendly and polite and I liked the open seating beyond the reception, which is light and a good place to meet with friends and colleagues and have refreshments. The breakfast room was rather dull but the breakfast itself was very good. Our room was relatively large and quiet as requested. The bed was comfortable and the bathroom was clean.

Cons:

I have been to many "Hotel and Spa" destinations around the world and this is below average in my experience in terms of the comfort expectations that the word "spa" implies. At check-in, you are asked to approve a refundable £40 deposit to cover any additional expenses, and that gives me a rather distasteful feeling from the start. During my one-night stay I got the feeling of a hotel trying to give a high level impression but on a low level budget. Our room was relatively spacious but the contents were a little tired.

2026-01-31 • via Nuitee
J
Jane • extended_group • gb
10
2026-01-30 • via Nuitee
O
O4867IQsusang • Solo travel • Castries, Castries Quarter, St. Lucia
2
Ashford International 2026
Pros:

Cold room insufficient duvet/blankets. Aggressive staff. Not good for vulnerable people. Noise horrific from builders. No apology.

2026-01-29 • via Tripadvisor
1
111kelliek • NONE
6
Where are the spa facilities?!
Pros:

We booked up a spa break, looking forward to the facilities, and when we arrived and went into the spa, there was no hot tub, and the sauna was broken. At no point were we made aware of this. It meant the steam room was too busy, all sat practically on each other laps as no where else to 'relax'. When we complained, we were told that the sauna had been broken for over 6 weeks, and the hot tub had been 'missing' since August! Why were we not told this upon booking, checking in or entering the spa?! Not the best start to a spa break!

2026-01-28 • via Tripadvisor
M
Michael • solo_traveller • gb
6
2026-01-27 • via Nuitee
A
Andrew • solo_traveller • gb
9
Looking forward to my next stay there.
Pros:

Everything went well. Smooth registration, room was very comfortable (and quiet). Gym was impressively stocked with equipment. Breakfast was excellent.

Cons:

No electric socket next to the bed. Had this issue in a number of other hotels so carry an extension cable so that I can plug in my CPAP and phone (which also acts as my alarm clock) , but it would be nice to not have to do this and avoid the trip hazard of a cable running across the floor.

2026-01-27 • via Nuitee