Crowne Plaza Nottingham by IHG

Very noisy room. Unfortunately the lifts were out of action. Only one service lift available for a full hotel. We got our steps in using the stairs …!

Minor point, but some of the changing room lockers were falling off their hinges and both male & female changing areas were a bit shabby - broken handle on men’s shower and ladies’ changing rooms needed a bit of a clean, but the pool, sauna and jacuzzi were great.

There was minimal storage, so no real option to unpack
Bathroom needs a little TLC, the shower screen leaked by the hinge and flooded the bathroom and there didn't appear to be a working extraction fan, so the room steamed up making mirrors unusable

No biscuits in the room and the lifts weren’t working

Lack of lifts- alternative stair cases- felt like we were in the boiler room!

Dirty iron ruined my shirt, lift broken

The customer lifts were out of order, the route to the room via the smelly, concrete, unkept stair well was disgusting, and the service lifts via the housekeeping staff area was ridiculous.
The room was tiny, but cleanliness was fine and bed was comfortable.
The breakfast selection was good and the cooked food was decent on the whole, but had to wait for cooked replenishments.
I was staying for business, and reception could not provide me with a VAT invoice for the stay, blaming a system error. They refused to provide a written invoice of letter headed paper. I left my email for an invoice to be sent to, which they failed to do and now I need to spend my time chasing it so I can claim the expense back. Above all, this is unacceptable.

The lifts were out of order, the service lift was available but given how many people were trying to use them at busy times such as breakfast it was a bit of a pain

After waiting for two hours, Mrs Maria at reception finally surprised us with the news that we had been given an upgrade to a room on the top floor. A lovely gesture, in theory. But the lift was not working. Apparently, the upgrade included a little extra exercise, free of charge. One can only wonder whether the original room might actually have been the better option. My advice to the hotel: when offering an upgrade, show guests both rooms and let them decide. A higher floor does not automatically mean a better experience. The room itself was somewhat tired, with minor signs of neglect, including a broken tile. The overall appearance was rather worn, and several basic amenities were missing. There was no proper minibar, just a sachet of instant 3-in-1 coffee that looked more suited to a budget convenience store than a hotel charging premium rates. Shower caps and other basic toiletries were nowhere to be found either.
The breakfast was decent, which was one of the few positive aspects of the stay. Unfortunately, the atmosphere elsewhere left much to be desired. Staff members tended to gather in little groups, discussing their Christmas plans at a volume that made it difficult not to feel as though one had accidentally wandered into their private staff room. Rather than creating a welcoming atmosphere, the impression was that guests were an interruption to be tolerated until everyone could get back to their own business.
Reception was another disappointment. A simple “hello” or “good morning” seemed to be an optional extra. Guests were expected to initiate the greeting themselves, and even when leaving, the reception staff often appeared to avoid eye contact
And then there was the lift. Our daily journeys became a shared commute with housekeeping staff transporting dirty linen, bottles and other supplies. Likewise, a hotel should offer more than a room and a bed, it should provide comfort, attention to detail and the basic courtesy that makes a guest feel welcome.

They were diluting the hot tub middle of the day. I had to ask for it to be put on and it was cold.
Bed was too soft, gave me a creak in my neck.
The place looked a bit in disrepair in places like the pool area.
Lighting was rubbish in the bedroom, no main light.
I was astonished that we had to pay to park when we had paid for the room.