Crowne Plaza Nottingham by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.4 (6122 reviews)
Wollaton Street , Nottingham , GB
+44 115 936 9988

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and tidy
Cons:
Poor cleanliness standards
Basic room quality
Amenities not satisfactory

Categories

Cleanliness
7.48
Several reviews mentioned issues with cleanliness and general maintenance.
Service
9.45
The staff received positive remarks, particularly regarding helpfulness and friendliness.
Location
9.49
Central location noted as a positive aspect in multiple reviews.
Room Quality
7.94
Conflicting reviews on room quality; some mentioned small size and basic amenities.
Amenities
6.97
SPA and pool facilities were criticized; overall amenities left something to be desired.
Value for Money
7.93
Some complaints about pricing not matching the quality experienced.
Food and Beverage
8.98
Breakfast and food options were generally praised.
Overall Experience
8.95
Overall satisfaction was positive despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:20

Property Description

Luxurious Accommodation
Experience comfort and convenience in the heart of Nottingham at Crowne Plaza. Our rooms are equipped with modern amenities including a work desk, Wi-Fi access, and flat-screen TVs for your entertainment.

Dining Excellence
Indulge in a culinary journey at our Lace Maker Restaurant offering a delicious buffet breakfast, or head to Swatch Restaurant and bar for a variety of meals and snacks. With 24-hour room service, your cravings are always satisfied.

Relaxation and Wellness
Unwind at our Urban Escape Spa with a refreshing swim in the pool, a soothing Jacuzzi® session, or a detoxifying steam room experience. Stay active at our gym or pamper yourself with rejuvenating beauty treatments.

Book your stay now at Crowne Plaza Nottingham for a memorable and rejuvenating experience in the city centre.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NQT

Location

Guest Reviews

8.4
Based on 6122 reviews
Cleanliness: 7.48
Service: 9.45
Location: 9.49
Room Quality: 7.94
Amenities: 6.97
Value for Money: 7.93
Food and Beverage: 8.98
Overall Experience: 8.95
J
Jimmy • solo_traveller • ie
8
2026-09-19 • via Nuitee
A
Andrew • couple • gb
10
Brilliant stay If I had the money I’d come for a longer stay and use the pool nex time.
Pros:

The bar and layout especially on entrance. It’s lust a really good layout.

Cons:

Unfortunately lift maintenance was ongoing for our visit. Alternative arrangements were adequate. Unfortunately one of the elevators only went between first roof and basement.. It got à laugh out of Frank Lampard when we went up and down a few times 😂

2026-09-19 • via Nuitee
L
Louise • couple • gb
7
Over priced, but location good and staff friendly.
Pros:

Central location, friendly staff on reception & at bfast.

Cons:

Bed was too soft, personal choice I know, windows didn’t open.
We went to breakfast at 9 and bacon was dried out & inedible.

2026-09-18 • via Nuitee
D
Derek • couple • gb
9
Great value and well located in the City Centre
Pros:

A large and comfortable bedroom. Unfortunately, the residents lifts were not working but we were able to use the service lifts. Staff were excellent in every aspect.

Cons:

The view through the bedroom window of the litter on the flat roof.

2026-09-18 • via Nuitee
M
Melanie • couple • gb
6
Central location easy walk lots of things which is good cause taxis are rubbish!!
Pros:

Large comfortable room bath

Cons:

Lift out of order

2026-09-18 • via Nuitee
S
Stephen • solo_traveller • gb
10
2026-09-17 • via Nuitee
J
JOANNE • couple • gb
10
Pros:

Repeat guest, always enjoy the experience

Cons:

Alternatively lift being used and only one it took a long time and always a queue, my health means stairs were not possible. The hotel did notify me a couple of days before the stay but as I have booked non refundable it I couldn’t cancel

2026-09-17 • via Nuitee
D
Dean • family_with_children • gb
8
2026-09-17 • via Nuitee
M
Mark • solo_traveller • gb
5
Business stay
Pros:

Friendly staff and good breakfast

Cons:

Scalding tap water and no warning sign dated hotel and over priced

2026-09-17 • via Nuitee
P
Peter • solo_traveller • gb
8
2026-09-16 • via Nuitee
J
Jill • couple • gb
10
Excellent staff were extremely friendly better than any other hotel I have stayed in
Pros:

Very central to shops and restaurants

2026-09-15 • via Nuitee
R
Richard • couple • gb
8
This was a successful stay and if we go to another concert in future we will stay again.
Pros:

Breakfast was excellent and we also enjoyed our evening meal. Your staff are obviously trained very well. Everyone was so polite and helpful. Thank you. We stayed overnight as we were going to a concert at the nearby theatre.

Cons:

The lifts were out of order and we were on the 6th floor. However, it did give us plenty of exercise.

2026-09-15 • via Nuitee
G
Gillian • extended_group • gb
8
Nice hotel, lovely staff, rooms need updated
Pros:

The staff were lovely. The rooms were a bit tired for the price but very clean. Breakfast was nice. Check out time is great! All hotels should be 12noon

Cons:

It was a shame that the lift didn't work and we had to walk through staff areas. Also the jacuzzi was broken and there was drilling going on somewhere which you could hear in the spa and not so relaxing relaxation room. Did price did not reflect these unfortunate issues. Breakfast area was lush when the sun shone through. There was plenty of choice at the buffet

2026-09-15 • via Nuitee
L
Louise • family_with_children • gb
7
2026-09-14 • via Nuitee
K
Kyle_95 • solo_traveller • gb
10
Good one night stay, would stay again.
Pros:

Location was great, good staff. Good breakfast. Room was nice and a generous size. Parking was also decent.

Cons:

The elevator was out, so we had to use the staff service elevator which was bit odd.

2026-09-14 • via Nuitee
K
Karen Kinghorn • extended_group • gb
3
Cons:

the lifts didn't work and won't be operational for another 12 weeks. A service lift was operational for guests as an alternative to the stairs. this meant a long wait or a long climb. I would have liked to have known about this before confirming my booking. In my welcome email the hotel made no mention of this, they did however wrote this "We would also like to thank you for your continued support and patience during this time" which made no sense prior to arrival.

2026-09-14 • via Nuitee
A
Alan • couple • gb
8
Pros:

Central

Cons:

Lifts out of order

2026-09-14 • via Nuitee
K
Kristy • solo_traveller • gb
10
Pros:

All of it

Cons:

Nil

2026-09-14 • via Nuitee
M
Miguel • couple • pt
10
2026-09-14 • via Nuitee
R
Rachel • couple • gb
7
Lift issues but great location and fantastic staff
Pros:

Great location, fantastic staff who were friendly, professional and helpful. Delicious breakfast. Clean and comfortable room.

Cons:

When we arrived, we were informed that the lifts were out of order and a mechanical part was awaited, and this could take a few months. The staff had worked hard to make the service lift available for guests, which was appreciated. However, this lift was small and resulted in queues to use it, often with it stopping at lots of floors. The alternative was to use the stairs - not easy with luggage as we were on the fourth floor. I would imagine anyone with physical health issues would find this challenging. It’s worth checking if the lifts are fixed before booking as we weren’t informed before our stay.

2026-09-13 • via Nuitee