Crowne Plaza Nottingham by IHG

Hotels
Crowne Plaza Hotels & Resorts
8.4 (5761 reviews)
Wollaton Street , Nottingham , gb

Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and tidy
Cons:
Poor cleanliness standards
Basic room quality
Amenities not satisfactory

Categories

Cleanliness
7.48
Several reviews mentioned issues with cleanliness and general maintenance.
Service
9.45
The staff received positive remarks, particularly regarding helpfulness and friendliness.
Location
9.49
Central location noted as a positive aspect in multiple reviews.
Room Quality
7.94
Conflicting reviews on room quality; some mentioned small size and basic amenities.
Amenities
6.97
SPA and pool facilities were criticized; overall amenities left something to be desired.
Value for Money
7.93
Some complaints about pricing not matching the quality experienced.
Food and Beverage
8.98
Breakfast and food options were generally praised.
Overall Experience
8.95
Overall satisfaction was positive despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:20

Property Description

Luxurious Accommodation
Experience comfort and convenience in the heart of Nottingham at Crowne Plaza. Our rooms are equipped with modern amenities including a work desk, Wi-Fi access, and flat-screen TVs for your entertainment.

Dining Excellence
Indulge in a culinary journey at our Lace Maker Restaurant offering a delicious buffet breakfast, or head to Swatch Restaurant and bar for a variety of meals and snacks. With 24-hour room service, your cravings are always satisfied.

Relaxation and Wellness
Unwind at our Urban Escape Spa with a refreshing swim in the pool, a soothing Jacuzzi® session, or a detoxifying steam room experience. Stay active at our gym or pamper yourself with rejuvenating beauty treatments.

Book your stay now at Crowne Plaza Nottingham for a memorable and rejuvenating experience in the city centre.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NQT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 17 per day.

Location

Guest Reviews

8.4
Based on 5761 reviews
Cleanliness: 7.48
Service: 9.45
Location: 9.49
Room Quality: 7.94
Amenities: 6.97
Value for Money: 7.93
Food and Beverage: 8.98
Overall Experience: 8.95
N
Nicola solo_traveller gb
9
2026-05-09 via Nuitee
N
Nicola solo_traveller gb
7
2026-05-09 via Nuitee
K
Kym couple gb
4
Disappointing
Pros:

Bed was comfortable

Cons:

Room a lot smaller than exported,
Shower door wouldn’t stay closed so bathroom flooded unless it was held while showering.
Towel rail broken.
Couldn’t take advantage of discounted breakfast at check in as was in able to leave card on to pay for it due to computer error

2026-05-09 via Nuitee
S
simon couple gb
10
2026-05-09 via Nuitee
C
Caroline Jane couple gb
8
Pros:

Spa and room, close to venue we were attending

2026-05-09 via Nuitee
Y
Yevhenii solo_traveller ua
9
Pros:

comfortable bed and delicious breakfast

Cons:

The shower in our room was broken.

2026-05-09 via Nuitee
M
mandy couple gb
10
Brilliant stay would recommend
Pros:

Everything was amazing

Cons:

Nothing

2026-05-08 via Nuitee
C
Chris solo_traveller gb
9
2026-05-08 via Nuitee
M
mark couple gb
9
Overall, very satisfied
Pros:

Very good all round

Cons:

Very busy due to large wedding but hey

2026-05-07 via Nuitee
K
Katey couple gb
10
We had a brilliant time, excellent location and will visit again
Pros:

Hotel was brilliant and swimming pool was a great addition. We requested a quiet room but unfortunately was awaken around 3.30 am by a lot of noise outside, people shouting

Cons:

The breakfast was very disappointing

2026-05-07 via Nuitee
E
Edgar couple gb
10
2026-05-07 via Nuitee
T
Thomas couple gb
6
Pros:

The location, it was within walking distance as most of the places we wanted to visit.

Cons:

The food in the restaurant was not worth the money charged also the service in the restaurant was poor, it took over an hour to get food and when we did get it, it wasn't satisfactory.

2026-05-07 via Nuitee
C
courts couple gb
5
overpriced, underwhelming food, and rooms that didn’t match the standard of the public areas.
Pros:

The staff were friendly hotel reception and bar area looked impressive.

Cons:

The room was very small for the price we paid, and unfortunately, the food didn’t make up for it. We ordered a light bite, which was extremely greasy and lacked any real flavour. The evening meal wasn’t much better, and in hindsight, we really wish we had chosen to eat out instead.

Breakfast was acceptable, but again quite bland and underwhelming.

It’s a shame, as the reception and bar area were lovely and gave a great first impression — it just didn’t carry through to the rooms or overall experience.

Overall, I wouldn’t choose to stay here again.

2026-05-06 via Nuitee
M
MrAnonReviews87 Couples Crawley, West Sussex, England
10
One night in Nottingham
Pros:

We stayed at the crowne plaza and were greeted by James. Very pleasant conversation. The hotel smelled great. Huge indoor area for food, bar and tvs for football.
The room was great too, massive bed and sky tv, free tea and coffee. Bathroom was clean and tidy too, they use normal loo roll and not sheets like premier inn!
Room also had air con too
View from our hotel room was pretty nice too.
£18 to park for 24hrs to park in car park linked to hotel. Little steep.
Hotel room service too, food to your door but limited menu.
Overall will definitely use again if we venture up to Nottingham again!

2026-05-05 via Tripadvisor
J
joy couple gb
8
Would return but will check room next time.
Pros:

Leisure spa and breakfast

Cons:

Our bathroom toilet was in a tight corner . This is the third time we’ve stayed at the hotel . But unfortunately the room we had this time was not as good very dark and lack of space.

2026-05-05 via Nuitee
R
Rosamund couple gb
9
We felt cared for and valued as guests
Pros:

The hotel Is beautiful and we loved the spa. As I entered the hotel it had a lovely aroma. All staff were so polite and helpful.

Cons:

The air con was so noisy I couldn’t keep the room cool as I slept. The pillows were very small.

2026-05-05 via Nuitee
D
Denise family_with_children gb
9
Great stay, great receptionist!
Pros:

Well kept brilliant location amazing receptionist Naomi

Cons:

Nothing

2026-05-05 via Nuitee
J
jaedeenem Friends getaway
10
Great Customer Service from RAFAE
Pros:

RAFAE our waiter for the whole evening was 12/10! He was absolutely brilliant. Introduced him with a smile and jokes all night. His confidence, recommendations for food and drinks was spot on. We started our night with just a quick drink after work turned into us having a meal in the restaurant. Lighting of restaurant was just right, not too dark and not loud. The food was from the restaurant wasn’t everything it was basic. I had a lasagna with skin on fries and side salad. Best part of the meal was the skin on fries, the were cooked fresh. The lasagna came out kinda of cold, no flavour all I could taste was the tomato, the beef was flavourless I could tell it has been sitting under there kitchens lights, as my friend had a starter of soup. RAFAE did offer to take it back to the kitchen but I was so hungry I declined. Instead he offered me a beverage, as I was drinking a Guinness which I appreciated. My friend is physically challenged, he made sure there was enough space to move, offered a pillow on the chair as he remembered from a previous visit from my friend which I loved. Restaurant area was clean, we was checked on at all times. When RAFAE went on break he told us and wished us a nice a evening. Bar female staff Sharna who first served us was robotic, no smiles, not much of a greeting. Mille I think her name was who took over RAFAE whilst on break was also amazing! Food was 5/10 - customer service was 10/10. IF we had cash we definitely would of tipped him £20. Surprised there wasn’t a service charge he was brilliant. Visited 1/05/2026 @ 18:26

2026-05-04 via Tripadvisor
S
Staley solo_traveller gb
10
Pros:

Lovely hotel and all the staff were very friendly .
Excellent position for everything.
The breakfast was fantastic everything fresh and hot.
We had evening meal in the swatch restaurant and the staff were great and the food was lovely.
Overall a lovely stay well done 😀

Cons:

Nothing

2026-05-04 via Nuitee
B
Ben couple gb
10
Stunning building and facilities.Comfy and clean.
Pros:

Slept well and breakfast was spot on

Cons:

Leaving

2026-05-04 via Nuitee