Hotel El Convento

Great facility and accommodating staff

Location, beautiful building. Wonderful wine and cheese welcome. Complimentary morning coffee on the veranda.

Location, history and staff

We had an amazing stay here. The staff were friendly, accommodating, and helpful. The hotel is beautiful and very centrally located, the restaurant food is delicious. I would absolutely stay again!

Set in the heart of old San Juan, El Convento is an oasis of beauty and hospitality. Its convenient location gets you to the major attractions quickly. The rooms are very comfortable and immaculate. The AC is wonderful after a day's walking in the old town. The basilica and park are literally across the street. Both the bar and restaurant are excellent. I loved the tuna tartar. As if this wasn't enough, there is the staff. From check-in to check-out, the staff is exceedingly professional and personable. My spouse and I enjoyed every minute in this truly remarkable hotel.

This historic hotel is absolutely beautiful and well located with many amenities such as the 5 p.m. wine and cheese reception. We had room 419; it seemed sort of small but very well remodeled since the building used to be a convent. The employees seemed unmotivated such that I wondered if a contract negotiation was going on. The instruction manual said that if you wanted maid service to put out the door hanger which said "Privacy Please" on the other side. Unfortunately, it said "Privacy Please" on both sides so when we went out in the first morning we did not put it out. When we got back hot and tired our room had not been serviced yet. I discussed this at the front desk but there was not much we could do (and they were unaware of the door hanger) so we declined service that day. When we went to the bar to get our welcome mojitos they said that they could not make mojitos that day because they did not have mint. I thought "well send someone three blocks to the SuperMax to buy it!!!" We ended up having mojitos without mint instead. For two mornings of our four night stay employees walked up and down the stairs talking loudly at 7:15 a.m. apparently carrying equipment and woke us up. Not the greatest experience for a restful vacation.

Hotel El Convento has a serene and special vibe. The spiritual history, along with the beautiful architecture makes this a wonderful, relaxing place to stay. The rooftop pool offers peaceful, sunset views of the bay. The evening wine/cheese reception was delightful. Also, the new restaurant menu is delicious! Thank you to Ian, Luis, George, Gabriela + Coralys.

The hotel's location is in the center of the historic San Juan downtown, right up from the main town gate from the harbor and beside the cathedral. Restaurants, shops, vistas, and nightlife are all just steps away. The hotel is newly renovated (2024) with modern conveniences while tastefully honoring the building's history. The daily free coffee on the roof top until noon and the wine and cheese reception from 5-6pm were nice touches. The friendly staff provided top notch service including recommending a tour guide, restaurants, and other places to visit. We would stay here again!

100% excellent location, service, and experience!

This was my second stay at El Convento, and it was just as wonderful as I remembered. The hotel is housed in a beautiful historic building with a charming interior courtyard, and the staff were warm and welcoming throughout our stay. The location in the heart of the old town was perfect for exploring. Our room was spacious, comfortable, and very relaxing.

Location
Service

We had the best Mofongo and an outstanding waitress Julianna who made sure we had we could have our food gluten and dairy free. Additionally, she seems like the happiest person we’ve met. She made our day.

My wife and I spent five wonderful nights at El Convento. Great coffee every morning served by the third floor terrace. Wine and cheese every evening.
And a wonderful bonus of bottled water in your room and on the terrace.
The staff were friendly and gracious. Beautiful room. The location was perfect.Our day trip
trip to Isla Verde Beach, perfect.
Old San Juan was amazing. Loved it. Suggest strongly a walking tour. So much history. Tour the fort closest to the hotel. There is no need to do the fort further
away. Unless you truly enjoy touring distilleries, you can skip Baccardi.
I would recommend Kaffee House for breakfast/ brunch. Carli's was an outstanding dinner.$$$ And Baris near the hotel was great. La Factoria was a great dive cocktail bar. Best Old Fashioned ever.
Loved El Convento and Old San Juan... You will also.

The staff at the hotel is great. In particular we would like to recognize Juliana’s service and care of us. Every time we visited the Nispero restaurant she greeted us with a smile and familial friendliness. Her service is something that needs to be highlighted as a great way to start the day. She had great suggestions for my restricted diet.
Always a pleasure dealing with her.
Thank you, Juliana & see you next time.

Hotel El Convento is a beautiful botique hotel right in the middle of Viejo San Juan. We loved every minute of it. Our server Juan L has been serving us breakfast consistently and he’s so awesome and attentive. We just love him!

Very nice hotel, clean, with a lovely restaurant!