Hotel El Convento

Hotels
9 (963 reviews)
100 Cristo Street , San Juan , pr

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Beautiful hotel ambiance
Nice pool area
Cons:
Slow breakfast service
Housekeeping delays
High prices for some services

Categories

Cleanliness
8.46
Housekeeping was very late on occasion, not the standard expected for this hotel tier.
Service
9.43
Staff were friendly and attentive, providing excellent service overall.
Location
9.47
Great location, although difficult to access during high season due to traffic.
Room Quality
8.92
Rooms were comfortable and quiet, but some were small and not cleaned timely.
Amenities
9.45
Pool and hot tub were lovely; hotel offers nice additional features like morning coffee.
Value for Money
8.41
Price is relatively high for the amenities and service provided.
Food and Beverage
8.46
Breakfast service was slow and not sufficiently staffed; food quality was inconsistent.
Overall Experience
9.43
A very pleasant stay overall with beautiful ambiance and friendly service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:44

Property Description

Historic Charm in Old San Juan
Hotel El Convento, nestled in the heart of historic Old San Juan, offers guests a unique experience in a 350-year-old restored building.

Luxurious Amenities
Guests can enjoy beach privileges at El Convento Beach Club, a pool and hot tub overlooking San Juan Bay, and a variety of services including facials, massages, and a Manager's Reception each evening.

Culinary Delights
Indulge in Spanish décor rooms with modern amenities, two on-site restaurants offering gourmet and tapas menus, and a prime location near museums, landmarks, and the airport.

Book now for an unforgettable stay at Hotel El Convento and immerse yourself in the rich history and luxury of Old San Juan.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

9
Based on 963 reviews
Cleanliness: 8.46
Service: 9.43
Location: 9.47
Room Quality: 8.92
Amenities: 9.45
Value for Money: 8.41
Food and Beverage: 8.46
Overall Experience: 9.43
M
Michel • couple • pl
8
Very good
Pros:

Location/ history

Cons:

elevators don't always work

2026-03-04 • via Nuitee
R
Roberta • couple • ca
10
Pros:

Everything.

Cons:

I feel like the price is too high; but it’s certainly wonderful.

2026-03-03 • via Nuitee
Y
YUJIA • couple • us
10
2026-03-03 • via Nuitee
A
Angel • couple • us
8
Pros:

Lived the historical nature of the lication.

Cons:

Location was noisy at night including wedding parties.

2026-02-28 • via Nuitee
A
Anne • couple • us
7
Pros:

Location an atmosphere

Cons:

Food is mediocre and overpriced.

2026-02-28 • via Nuitee
D
DiSanti • couple • us
10
2026-02-25 • via Nuitee
D
Dennis • solo_traveller • us
9
Beautiful old hotel with well maintained modern rooms in great location to walk Old San Juan
Pros:

It’s a beautiful old structure in a great location with clean modern rooms. There is great fresh excellent coffee at 7 AM and a very nice wine and cheese reception at 5PM both included in room rate.

Cons:

The property was clearly at capacity making early check in or check out impossible. The price point seemed high for the area I’m sure dictated by demand.

2026-02-23 • via Nuitee
R
Raymond • couple • us
4
Wedding party spoiled my stay: too noisy: elevator broken: i haveto carry luggage down 5 stars
Pros:

location

Cons:

room too small: not very clean: sound proof BAD: elevator broken

2026-02-22 • via Nuitee
H
Huseyin • extended_group • us
8
2026-02-10 • via Nuitee
S
Stiletto_Diva • family_with_children • us
9
Pros:

Friendly and helpful staff, great location, comfortable beds, lovely decor, good coffee, safe in room, beach towels and bottled water provided

Cons:

It wasn't possible to change which shower head delivered water because a part was missing. It took more than one attempt to get this fixed, but it was fixed before we departed

2026-02-10 • via Nuitee
T
Timothy • couple • us
8
Pros:

Great charm, staff is amazing.

Cons:

Very noisy. The street near our room was very noisy until about 2am in the morning.

2026-01-31 • via Nuitee
P
Paul-Henri Chevalier • couple • us
8
Pros:

Ezxcellent breakfast team especially Jesus and a lady (forgot the name). The 3rd floor terrasse is a must.

Cons:

We mentioned several times that the magnifying mirror lamp in the bathroom did not work and none was done to fix it.
The dinner menu could be improved. Not much choice. Same for the wine list.

2026-01-29 • via Nuitee
W
wendy • couple • us
9
2026-01-26 • via Nuitee
W
wendy • solo_traveller • us
10
Family wedding top notch staff
Pros:

The area and historic vibe

Cons:

The lobby and furnishings

2026-01-26 • via Nuitee
S
Sarah • family_with_children • us
8
Lovely hotel in a fabulous location. Would love to return.
Pros:

The location is fantastic to walk and explore old San Juan. We also enjoyed exploring the history of the hotel. We appreciated the areas to sit and enjoy the courtyard and other outdoor areas open to guests.

Cons:

We received a breakfast coupon for a room with two guests but oddly the breakfast coupon only covered one breakfast. That wasn't clear on the coupon or explained by the staff and didn't align with our expectation that the breakfast coupon for a room with two guests would cover both guests.

2026-01-25 • via Nuitee
C
Charlotte • couple • gb
10
Pros:

Beautiful hotel in a great, central location.

2026-01-23 • via Nuitee
W
William • family_with_children • pr
10
Realmente buena, solo el detalle del desayuno
Pros:

Buena ubicación, limpio y acogedor

Cons:

Tenían un brunch para el desayuno pero no había espacio para los huéspedes nos tuvimos que ir al hotel hermano. Nos indicaron que la estadía incluía el desayuno y nunca nos dieron los boletos

2026-01-21 • via Nuitee
L
Lisa • couple • us
6
2026-01-20 • via Nuitee
T
Terry • solo_traveller • us
10
2026-01-20 • via Nuitee
E
edwin • couple • pr
10
2026-01-19 • via Nuitee