Hotel El Convento

Hotels
9 (953 reviews)
100 Cristo Street , San Juan , pr

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Beautiful hotel ambiance
Nice pool area
Cons:
Slow breakfast service
Housekeeping delays
High prices for some services

Categories

Cleanliness
8.46
Housekeeping was very late on occasion, not the standard expected for this hotel tier.
Service
9.43
Staff were friendly and attentive, providing excellent service overall.
Location
9.47
Great location, although difficult to access during high season due to traffic.
Room Quality
8.92
Rooms were comfortable and quiet, but some were small and not cleaned timely.
Amenities
9.45
Pool and hot tub were lovely; hotel offers nice additional features like morning coffee.
Value for Money
8.41
Price is relatively high for the amenities and service provided.
Food and Beverage
8.46
Breakfast service was slow and not sufficiently staffed; food quality was inconsistent.
Overall Experience
9.43
A very pleasant stay overall with beautiful ambiance and friendly service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:44

Property Description

Historic Charm in Old San Juan
Hotel El Convento, nestled in the heart of historic Old San Juan, offers guests a unique experience in a 350-year-old restored building.

Luxurious Amenities
Guests can enjoy beach privileges at El Convento Beach Club, a pool and hot tub overlooking San Juan Bay, and a variety of services including facials, massages, and a Manager's Reception each evening.

Culinary Delights
Indulge in Spanish décor rooms with modern amenities, two on-site restaurants offering gourmet and tapas menus, and a prime location near museums, landmarks, and the airport.

Book now for an unforgettable stay at Hotel El Convento and immerse yourself in the rich history and luxury of Old San Juan.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

9
Based on 953 reviews
Cleanliness: 8.46
Service: 9.43
Location: 9.47
Room Quality: 8.92
Amenities: 9.45
Value for Money: 8.41
Food and Beverage: 8.46
Overall Experience: 9.43
S
Stiletto_Diva • family_with_children • us
9
Pros:

Friendly and helpful staff, great location, comfortable beds, lovely decor, good coffee, safe in room, beach towels and bottled water provided

Cons:

It wasn't possible to change which shower head delivered water because a part was missing. It took more than one attempt to get this fixed, but it was fixed before we departed

2026-02-10 • via Nuitee
H
Huseyin • extended_group • us
8
2026-02-10 • via Nuitee
T
Timothy • couple • us
8
Pros:

Great charm, staff is amazing.

Cons:

Very noisy. The street near our room was very noisy until about 2am in the morning.

2026-01-31 • via Nuitee
P
Paul-Henri Chevalier • couple • us
8
Pros:

Ezxcellent breakfast team especially Jesus and a lady (forgot the name). The 3rd floor terrasse is a must.

Cons:

We mentioned several times that the magnifying mirror lamp in the bathroom did not work and none was done to fix it.
The dinner menu could be improved. Not much choice. Same for the wine list.

2026-01-29 • via Nuitee
W
wendy • couple • us
9
2026-01-26 • via Nuitee
W
wendy • solo_traveller • us
10
Family wedding top notch staff
Pros:

The area and historic vibe

Cons:

The lobby and furnishings

2026-01-26 • via Nuitee
S
Sarah • family_with_children • us
8
Lovely hotel in a fabulous location. Would love to return.
Pros:

The location is fantastic to walk and explore old San Juan. We also enjoyed exploring the history of the hotel. We appreciated the areas to sit and enjoy the courtyard and other outdoor areas open to guests.

Cons:

We received a breakfast coupon for a room with two guests but oddly the breakfast coupon only covered one breakfast. That wasn't clear on the coupon or explained by the staff and didn't align with our expectation that the breakfast coupon for a room with two guests would cover both guests.

2026-01-25 • via Nuitee
C
Charlotte • couple • gb
10
Pros:

Beautiful hotel in a great, central location.

2026-01-23 • via Nuitee
W
William • family_with_children • pr
10
Realmente buena, solo el detalle del desayuno
Pros:

Buena ubicación, limpio y acogedor

Cons:

Tenían un brunch para el desayuno pero no había espacio para los huéspedes nos tuvimos que ir al hotel hermano. Nos indicaron que la estadía incluía el desayuno y nunca nos dieron los boletos

2026-01-21 • via Nuitee
L
Lisa • couple • us
6
2026-01-20 • via Nuitee
T
Terry • solo_traveller • us
10
2026-01-20 • via Nuitee
E
edwin • couple • pr
10
2026-01-19 • via Nuitee
I
Ivanisse • couple • us
7
Pros:

La ubicación

Cons:

Que no me pusieron artículos en el baño como para desmaquillarme, me dejaron los vasos sucios en la habitación la limpieza no es de un hotel 5 estrellas

2026-01-19 • via Nuitee
W
Wayne • couple • us
9
Layover between cruise and flight early checkin, out by 4:00AM
2026-01-19 • via Nuitee
T
TravelLikeGreg • Solo travel • Scottsdale, Arizona
10
Wonderful Boutique Hotel in Old San Juan
Pros:

A great location in Old San Juan. This is a SLH hotel and I booked through Amex Platinum. The hotel was full so no upgrade was available. I planned for this and reserved a larger room. All the other benefits were provided.

The Room was stylish, plenty of space to relax and work. It was clean, bed super comfortable, the bathroom was updated and luxurious. strong WIFI and excellent housekeeping. Rooms also have a coffee maker.

There is a terrace area on the 3rd floor where they have morning coffee and an evening wine and cheese reception. It's also a lovely place to just relax and hang out. You can stock up on bottled water here too.

There is a small pool and deck on the 4th floor and the views from there are stunning. Especially sunset.

I had breakfast both days and dinner one evening in the hotel restaurant and it was excellent. Food and service were what I would expect from a hotel at this level.

The staff were amazing! Super friendly and helpful. Never encountered anyone that wasn't approachable.

The building is really cool and it's fun to explore. So much history. I loved my stay and would absolutely stay here again.

2026-01-17 • via Tripadvisor
P
peter • family_with_children • au
8
2026-01-13 • via Nuitee
E
elenacE470VF • Friends getaway
10
Historic building, great service!
Pros:

Beautiful, historic building. Comfortable, clean rooms. Great location. The service was outstanding from check in to check out.

2026-01-11 • via Tripadvisor
U
Uwe • couple • de
9
Pros:

Die zentrale Lage und das Frühstück im Innenhof. Die Bedienungen im Restaurant sind sehr freundlich.

Cons:

Das Personal an der Rezeption ist sehr unfreundlich. Schade.

2026-01-11 • via Nuitee
D
Duarte • couple • fr
8
Bien placé pour visiter à pied.
Pros:

Emplacement.
Histoire.

Cons:

Les draps ne sont pas repassés et on ne sait pas s’ils ont été changés.

2026-01-11 • via Nuitee
S
S9769LGlynnc • Family
10
Fantastic
Pros:

It was fantastic! At the restaurant, Luis was incredibly kind and helpful. He went above and beyond, even finding the most delicious mallorcas outside of regular hours. The mallorcas were generously served and made with love, you could really tell. His dedication and experience made the whole experience unforgettable. I can’t give him just five stars — he deserves even more!

2026-01-10 • via Tripadvisor