The Crown Hotel, Boroughbridge, North Yorkshire - The Coaching Inn Group

Hotels
8.8 (2757 reviews)
Horsefair , Boroughbridge , GB

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent service
Great food
Comfortable rooms
Cons:
Bathroom needs refurbishing
Tight car park

Categories

Cleanliness
8.59
Room was very comfortable and exceptionally clean.
Service
9.06
Excellent level of service from all the staff and very pleasant staff throughout.
Location
8.6
Location is perfect and central to the little town.
Room Quality
9.05
Rooms were lovely, spacious, and had nice little touches.
Amenities
8.58
Facilities were very good, including a lovely pool.
Value for Money
8.54
Excellent value for money.
Food and Beverage
9.09
Breakfast was incredible and food was excellent.
Overall Experience
8.86
An excellent stay with great service and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:33

Property Description

Luxurious Amenities
The Crown Hotel in North Yorkshire offers a range of luxurious amenities, including an indoor pool, gym, steam room, sauna, and spa bath. Guests can enjoy a relaxing and rejuvenating experience during their stay.

Delicious Dining Options
Indulge in classic British cuisine made with local produce at The Crown Grill, or unwind with real ales in the charming Stables Bar. With a variety of dining options, guests can savor delicious meals in a cozy and inviting atmosphere.

Convenient Location
Situated just 1.5 miles from the A1 (M) and a short drive from historic York, The Crown Hotel provides easy access to nearby attractions. With free Wi-Fi and secure parking, exploring the beauty of North Yorkshire is hassle-free.

Experience luxury, fine dining, and convenience at The Crown Hotel. Book your stay now for an unforgettable getaway.

Important information:

Please note there are restricted times for children under 16 to use the swimming pool:
Weekdays - 10:00-12:00 and 15:30-17:30. Weekends and School Holidays 09:00-12:00 and 15:00-19:00.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBA

Location

Guest Reviews

8.8
Based on 2757 reviews
Cleanliness: 8.59
Service: 9.06
Location: 8.6
Room Quality: 9.05
Amenities: 8.58
Value for Money: 8.54
Food and Beverage: 9.09
Overall Experience: 8.86
G
Glen • couple • gb
1
Cons:

Service from staff poor.
Disappointing Stay – False Advertising & Upset Child
We booked The Crown Hotel specifically because of the swimming pool for my 6-year-old daughter. The hotel clearly states online booking.com  that the pool is "All ages welcome 7am till 9pm." To be absolutely sure, we even confirmed at check-in that we could go swimming from 7:00 AM.
However, when we arrived at the pool reception desk at 7:00 AM, we were turned away. We were told that children are not allowed in the pool until 9:00 AM because that time is reserved for "leisure users." This was extremely upsetting for my daughter. To make matters worse, the swimming pool was completely empty while we were standing there.
This isn't hospitality from the heart—this is hospitality with conditions and false advertisement.
We brought this up with the Duty Manager, but they could not explain why the pool was advertised incorrectly. They also had absolutely no ability to correct or address the issue for us. Because we had to check out before 9:00 AM, our visit to this hotel was a complete waste of money.

2026-10-17 • via Nuitee
K
KEVIN • couple • gb
7
Pros:

The central location to all pubs and restaurants

Cons:

Car park was quite tight to park.

2026-10-17 • via Nuitee
D
derek • couple • gb
8
2026-10-17 • via Nuitee
J
Joanne • couple • gb
9
Pros:

Staff were great.

2026-10-16 • via Nuitee
P
Patsy • family_with_children • gb
10
Everything was superb. Very friendly staff.nothing was too much trouble.
Pros:

Breakfast was fantastic.very friendly staff

2026-10-12 • via Nuitee
D
Dave Williams • solo_traveller • gb
10
Pros:

Another fabulous stay

Cons:

No issues

2026-10-12 • via Nuitee
P
Penny • couple • gb
10
2026-10-08 • via Nuitee
K
Keith • solo_traveller • gb
10
Pros:

Staff where very helpful, especially the 2nd night night manager who listened to my stories about my PTSD and past life.

Cons:

N/A

2026-10-08 • via Nuitee
J
Jackie • extended_group • gb
10
A perfect stay. Already looking to book again.
Pros:

We have stayed at The Crown Hotel several times. We love everything about it.

The staff are always so friendly and helpful.

2026-10-07 • via Nuitee
L
LajlaNewt • solo_traveller • gb
9
A lovely place to stay.
Pros:

I loved everything about the place, the staff are happy, the place is clean, the room was comfortable and so quiet, the restaurant is well worth a visit, top class food! The coffee shop has lovely coffee, and a side of maltesers.. what a delight. I shall most certainly stay again.

Cons:

There is nothing to complain about at all.

2026-09-19 • via Nuitee
N
Neil Andrew • solo_traveller • gb
10
Perfect stay
Pros:

Comfort, excellant food & helpful staff

Cons:

Nothing

2026-09-19 • via Nuitee
S
Stella • couple • gb
8
A very pleasant stay - great food and staff, good value but badly let down by the en suite bathroom.
Pros:

Second time we have stayed here. The pubic rooms were as good as remembered and the staff were excellent. We had a very good dinner and a great breakfast - both of which we had not previously booked and paid for additionally and both good value. Much better parking than last time we came.

Cons:

Our bedroom was lovely, but the en suite was very dilapidated although very clean and having good toiletries. It needed a complete refreshment. The bath was peeling, the bath panel was in need of replacement, the flooring looked completely worn out and flood damaged. The shower was very old and had no adjustments. There was no slip mat in the bath and that was a big concern. There was also a few spots of black mould on the ceiling.

2026-09-19 • via Nuitee
C
Caroline • couple • gb
9
2026-09-19 • via Nuitee
P
Peter • couple • gb
10
Just loved the place will return
Pros:

The food in the hotel was very good and the location was good as so many places to visit within a short distance

Cons:

Not much just loved the place

2026-09-18 • via Nuitee
V
Vicki • couple • gb
10
Relaxing, clean and comfortable stay
Pros:

Just a lovely place to stay, lots of history. Swimming pool, sauna and steam room a bonus.

Cons:

Nothing to dislike, we wouldn’t keep going back if there was.

2026-09-18 • via Nuitee
B
barry • extended_group • gb
7
Will not return for customer service reason only
Pros:

Every where was clean and a nice place as a hotel, bed comfy, room nice.

Cons:

I booked rooms at this hotel for several colleagues travelling for work. The following morning, they told me they had been disappointed by the way one member of staff treated a colleague.
While the group were having a quiet drink, they were moved to a table in a far corner without any explanation. If their original table was needed, a brief and polite explanation would have been completely understandable. Instead, the way it was handled made them feel unwelcome.
At checkout, the same colleague also felt singled out. When asked about his stay, he replied that it had been very nice, but the response he received was: “Well, we will see, and if there is any damage to your room, it will be charged to the credit card.” This seemed unnecessary, particularly as there had been no suggestion that he or the group had caused any problems.
This is disappointing because we regularly book accommodation in Boroughbridge for two or three colleagues at a time, usually around four times a month. We had hoped to use this hotel more often, but I have since booked returning colleagues into another nearby hotel. Based on this experience, we are unlikely to return.

2026-09-17 • via Nuitee
K
Kate • solo_traveller • gb
8
Pros:

Always a good place to stay

Cons:

Sadly jacuzzi wasnt working

2026-09-16 • via Nuitee
S
Stuart • couple • us
9
2026-09-15 • via Nuitee
S
Sasha • solo_traveller • es
9
Pros:

The staff and the food

Cons:

Noise in the rooms from the corridor

2026-09-14 • via Nuitee
B
Barry • solo_traveller • gb
5
2026-09-14 • via Nuitee