L'Auberge De Sedona

The banquet team was amazing! Angela, Aaron Henry and Joe was out of this world!

I really enjoyed this property. First time in Sedona and almost didn’t want to leave the property. We were served by Captain Joe, Anggie, Aaron and Henry in the hospitality suite and they did a great job.

Staff was great, F&B on point, very comfortable rooms. I would return in a heartbeat.

I wanted to take this opportunity to express my gratitude to Holly M (catering/conference services manager) for her dedication and capability. Her attention to detail and sense of urgency deserves top praise and I'm so grateful to have had a strong partner from start to finish!

I'll start by saying I went to school for hotel management and spent many years working in the service industry, so I know all too well what goes on behind the scenes. Every Teams call she was perfectly prepared for, every follow up email she responded to without delay, every modification she worked through with relative ease.

My execs are a very well-traveled bunch, and they had nothing but good things to say about L'Auberge de Sedona.

In particular I would also to recognize Joe for his white glove service; on the first day of the workshop my boss skipped the breakfast buffet and when Joe encountered him in the Boardroom with nothing to eat, he insisted that he bring him something to nosh on. When my boss attempted to tip Joe for his going above and beyond, he refused to accept it. This small gesture reflects a strong commitment to service excellence and guest satisfaction.

The elevated level of service, amenities provided, immaculate condition of the facilities, and the consistent willingness of your staff to be of assistance contributed greatly to an outstanding experience and successful event.

My heartfelt thanks to the entire operational team for their professionalism, kindness, and genuine care. Job well done!!

We have been to this resort twice in the last two years and have enjoyed both trips very much. I am the kind of person that has a hard time relaxing, but it is impossible not to be able to relax when staying at this resort in Sedona. Truly a very special place!!

L'Auberge was amazing. We had the best time and loved all the resort had to offer. I was tranquil, clean, and luxurious. We loved having firepits everywhere, including our own room. We loved the peaceful sitting areas. The spa was amazing and Sky had so much info to help encourage a healthy lifestyle.

I spent a few nights here celebrating my birthday and it was the perfect place! It was noted on my reservation and everyone that had seen it was sure to make me feel special and wish me a happy birthday. Although it seemed like they were short staffed, everyone was working hard and doing so with a smile on their face. The grounds and room were immaculate and the entire property was absolutely beautiful. Milena at the front desk was extremely personable and you could tell she genuinely was happy to help. I loved the proximity of how we were close to not just shops and restaurants, but also hiking. We had rented a car, but they offer a complimentary town car service within a certain limit and I thought that was a great perk. I would love to stay here again in a season when the Duck Pond pool bar is open and Duck Pond pool is heated. I would definitely recommend this beautiful sanctuary to all my friends and family. Thank you L'Auberge for making my birthday so memorable!

My “Desert Flower” massage from JJ was the best I’ve ever had! The medium pressure was perfect. I love the spa at L’Auberge. Perfect way to wake up to a day of creekside coffee, hiking, and pool.

L'Auberge is an oasis in the beautiful town of Sedona. Picturesque in its own right, L'Auberge also wins with service across the board. Luxury accommodations and attentive housekeeping made our stay incredible. The Creekside Premiere Cottage was an amazing experience and the staff went above and beyond to meet every request. We will be back!

First the good things: staff was very friendly and accommodating and professional. Though they couldn't offer suitable solutions to all of our concerns and requests, they did take care to address them to the best of their ability. the grounds are very clean and cozy and inviting. Picturesque and relaxing... Bar and wait staff again were very professional and accommodating and the food was pretty good.

My primary concerns revolved around the room - which was the most expensive type on the property and at what came in at over $750 per night, was definitely disappointing. It was very DATED with IKEA type furniture (other than the bed). I was told that management recently renovated the room furniture and it was definitely to SAVE MONEY because it was very dated and looked like it was from the 80's.. My biggest complaint was the lack of storage space for clothes.. Only one small Armoire with a safe and two small drawers to put our clothes?? we basically lived out of our suitcases for the entire trip which was uncesssary...

The fireplace had a huge piece of of broken glass..(was replaced on request) and instead of a nice loveseat or couch to sit in front of the fp and snuggle with your loved one, they had two large upright chairs ??? And a tall circular table in front of it to obscure the view of the fireplace? again, poor design and little thought behind it.

The room had a lot of space but poorly designed with the armoir leaving about 2-3 feet on each side of it empty...it allowed for a large unit with cheap drapes, cheap runner carpets and fake marble topped side table... the bathroom had defective lights so it was very dim (they did repair it), the toilet was defective and didnt flush properly and there was a large enclave in the bathroom that allowed for a nice piece of furniture to place additional clothes and toiletries but it was left open and unused?
Considering the lack of furniture for clothing storage, this was confusing..in fact I was told they had recently redesigned the rooms and removed several furniture pieces that had previously been there for clothing storage... not a good decision...

Instead, management delivered us a clothing rack that was totally useless as it was made of light plastic and very weak and unstable...another wasted effort to accommodate the lack of clothing storage. Plus the luggage racks in the room were extremely cheap and unstable.....again, they replaced them with stronger sturdier units... but why would the guests need to request these items??? they should have been in there initially..!!

the gym had good cardio equipment but the weight training portion was rather weak with minimal equipment. It could have been so much better had they simply purchased a $20 multi grip curling bar to snap onto the cable setup they had in the gym... all they had was two hand grips which were good but limited the unit to only a few exercises.... Again, a small investment would make such a huge difference.

I could tell the leadership of this hotel was not very experienced in room design and was trying to "save money".. in the process, they dropped the ball in many ways...as this hotel could have gotten five stars if its leadership took a little more time to "think" practically about what makes a hotel room more effective for the guests vs saving money..

Not a Four Seasons, and perhaps not really a Fine Hotel and Resorts. Have some serious kinks to work out with communication between Front Desk, Concierge, and the restaurant.

This facility was beautiful and so welcoming. Capt Joe, Anggie, Aaron & Henry went out of their way to help our group feel comfortable and "at home". It was a lovely experience, with delicious food, terrific wine and delightful amenities.

The hotel enjoys an excellent location, and the staff were consistently friendly and welcoming. Given the relatively high price, improved attention to cleanliness would enhance the overall experience.

We had a group retreat meeting in Sedona. The accommodations were very nice and convenient to get around. Capt Joe, Angie, Aaron, Henry were the best. We had some technical issues connecting with our remote teammates, but the team came through and saved the day.

Booked the Cliffs based off the knowledge they were the most recently renovated…only to arrive and realize it faces a parking lot/back of a shopping center. I’m not sure how this has been designated 5 stars.
After we checked in on the lower level and drove up to the cliffs location we didn’t once take the trek down so we essentially only interacted with a few valet members. It is definitely a ‘removed from the resort’ sense of feeling.
We also have no idea who or what was above us, but there were numerous instances of very heavy stomping/moving around at various times with one time occurring at approximately 530am waking me up. Overall, this was a very disappointing experience and we will not be returning to this establishment.

The location was good although at the bottom of the ravine which means a lot of stairs to reach the street level

No other place would go to such extreme lengths accommodating their patrons for a mishap they could’ve easily shifted the blame on to me. Instead, not only did they apologize and take ownerships, they went “above and beyond” to ensure we have the most memorable experience we ever had while vacationing, and thank God, we’ve privileged to do that numerous times a year.

The quality received exceeds the quantity we paid. Kudos to Lexa and her staff for emboldening our experience.

We were there for a couple’s trip early January and we couldn’t be more disappointed. The hotel was understaffed, always a line to speak to someone at the front desk. Hotel staff wasn’t trained well. The worst of it all - a male staff walked into our room (around 1035am) without knocking while I was naked! I just got of the shower, walking towards my suitcase while my hubby was entering the bathroom. We had heard noises outside but didn’t realize it was someone on our porch. Luckily, my husband was in the bathroom and able to react quickly and slammed the door shut.

This unfortunate incident was the second one we experienced during our 2 night stay. On the second day of our stay, a maid knocked on our door and let herself in before we could answer. We then told her to come back later. We didn’t report the incident because we didn’t think it was a big deal and we were fully clothed. Little did we know that was just an indication of what to come…..

Needless to say we were very upset about the incident - invasion of our privacy in an expensive hotel room that we had paid for. I was so upset and trembling when I complained to lady at the front desk. The poor gal was all alone managing the front desk on a Sunday at 11am which was check out time. There was no manager on the property. As I was complaining, another lady guest walked up to the front guest and stated that she and her husband also experienced the hotel staff walked into their room without knocking. The gal started crying because she was overwhelmed with the situation and basically had nothing to say other than sorry and a manager would be in touch with me around noon.

It was 2pm and still no call. I called up the property and was told that manager was busy and would call me back in 45min! When I finally spoke to the manager, she said the hotel staff had was supposed to go to a different room that was supposedly ‘empty’. I asked if their staff was trained on the very basic procedure of knocking prior to entering regardless if they thought they room is empty or not. I’ve been managing corporate travels for years and every time I do a hotel visit, they would knock the door wait a few seconds before letting themselves in to an empty room.

The manager decided that wiping our remaining charges of $1000 was a fair compensation for me to be walked into while I was naked.

The property itself is very beautiful and the lake side cabins are well appointed with wood burning fireplace. They have duck beach where the ducks would gather and you can get feed from the front desk to feed them. Nice pool that overlook the beautiful red rocks. The lake side cabins go anywhere from $1000-1500 depending on the season, with summer being the most expensive.

One other thing to note: they will not accommodate early checking request. Look at other reviews.

My fiancé and I decided to book a cottage here since we recently got engaged. We loved how quiet and peaceful the grounds were. We enjoyed the Cress Bar, Tristen is the best at service and hospitality. He made us some amazing Mezcal Old Fashioned’s while we waited for our room. During our stay we enjoyed a couples massage that was the best, highly recommended. Would definitely come back.

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