Microtel Inn & Suites by Wyndham Gatlinburg

Hotels
•
Microtel Inns & Suites
6.3 (1924 reviews)
211 Historic Nature Trail , Gatlinburg , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Good location
Affordable pricing
Cons:
Poor cleanliness
Unhelpful service
Limited breakfast options

Categories

Cleanliness
4.63
Guests reported dirty sheets, blood on towels, and general cleanliness issues.
Service
6.6
Service was described as unhelpful, with complaints about staff's response to issues.
Location
9.14
Many reviews praised the excellent location close to attractions.
Room Quality
5.59
Rooms had issues like bad smells and appeared smaller than advertised.
Amenities
5.62
Amenities were basic; breakfast options were limited.
Value for Money
7.58
Guests felt the hotel offered decent value for its low price.
Food and Beverage
4.63
Breakfast options were poor and didn't meet expectations.
Overall Experience
6.6
Overall experience was mixed with positive remarks about location but serious complaints about cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:25

Property Description

Convenient Downtown Location
Located in the heart of Downtown Gatlinburg, Microtel Inn & Suites by Wyndham Gatlinburg offers comfortable accommodations just steps away from popular attractions like Gatlinburg Space Needle and the Gatlinburg Convention Center.

Modern Amenities
Each room is equipped with a TV and a private bathroom, with some units featuring a cozy seating area for relaxation. Stay connected with complimentary WiFi during your stay and enjoy the convenience of a 24-hour front desk for any assistance you may need.

Easy Access to Transportation
With the Gatlinburg Convention Center and Mc Ghee Tyson Airport in close proximity, traveling to and from the hotel is a breeze. Experience convenience and comfort at our hotel in Gatlinburg.

Book your stay at Microtel Inn & Suites by Wyndham Gatlinburg for a memorable experience in the heart of Gatlinburg!

Important information:

Guests must be 21 years of age or older to check in at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

6.3
Based on 1924 reviews
Cleanliness: 4.63
Service: 6.6
Location: 9.14
Room Quality: 5.59
Amenities: 5.62
Value for Money: 7.58
Food and Beverage: 4.63
Overall Experience: 6.6
S
Smith • couple • us
3
Every thing was great except the staff
Pros:

Convenient to everything

Cons:

The two ladies on staff were not friendly at all

2026-05-08 • via Nuitee
T
Tammy • couple • us
10
Was a great stay
Pros:

Quiet and clean

Cons:

Nothing

2026-05-08 • via Nuitee
R
Rintinicus • solo_traveller • us
4
2026-05-07 • via Nuitee
T
Tammy • solo_traveller • us
9
Pros:

Great stay, super clean, very quiet, decent breakfast. Will stay here again.

Cons:

Nothing

2026-05-07 • via Nuitee
D
Danny • couple • us
8
Price location great needed to be cleaner and modernized
Pros:

Location and price was great. The bed slip, comfortable quiet.

Cons:

Upkeep could’ve been a little better old carpeting copy in the lobby didn’t work could’ve been clean better

2026-05-07 • via Nuitee
M
Michael • couple • us
1
Pros:

Nothing

Cons:

Everything is so dated and not clean staff not nice

2026-05-06 • via Nuitee
M
Michael • couple • us
1
2026-05-06 • via Nuitee
M
Michael • couple • us
1
2026-05-06 • via Nuitee
M
Michael • extended_group • us
10
Fun fun fun!
Pros:

It’s very close to the property and they finally put a microwave in the room!

Cons:

Carpet could use an update

2026-05-05 • via Nuitee
T
Travis • solo_traveller • us
9
Pros:

Great location affordable clean rooms

Cons:

No garbage cans in parking area, but I understand. Lol

2026-05-04 • via Nuitee
R
Ronald • family_with_children • us
10
comfy
Pros:

very close to main strip able to walk wherever you need to go

2026-05-04 • via Nuitee
T
Tabitha • extended_group • us
3
Cons:

The pull out couch beds were not vacuumed on or under. The sheets were covered with dried on food.

2026-05-03 • via Nuitee
D
David • couple • us
2
DON'T just Don't stay at this place.Booking.com needs property management training.
Pros:

Location really wish i had taken pictures maybe that would help booking.com do better job of managing properties.
Will never use booking.com again....................................Two female staff were Very pleasant Male attendant was not very friendly. Needs more customer service training

Cons:

Could have had coffee at least, tried getting it out of machine nothing but dirty looking water came out First room the toilet was broken. When we first arrived we just put our luggage in Room 224 and left to go get something to eat and sight see for the most part of the day and returned to find the broken toilet that you could not flush. TV did not work in Room 227, the room we were transferred to.

2026-04-28 • via Nuitee
R
Ron • solo_traveller • ca
3
Cons:

Rooms were not cleaned properly or daily. Dreadful breakfast choices.

2026-04-27 • via Nuitee
R
Rechiel • family_with_children • us
1
Nasty, outdated, wouldn’t even walk on floor without shoes, washcloth with stains, tub stained, hallways and elevators n
Pros:

Location

Cons:

Everything

2026-04-27 • via Nuitee
G
Gary • solo_traveller • us
8
B minus
Cons:

No handicap room . I am an amputee

2026-04-27 • via Nuitee
T
Thomas • couple • us
10
2026-04-26 • via Nuitee
W
william • couple • us
6
Dont give out bank information to this hotel
Pros:

The beds were comfortable . The hotel was clean . The hotel was very quiet .

Cons:

My card info was stolen from the hotel either from their systems or from an employee.
I heard the employee in a heated argument on the phone over money . And 10 minutes later I get a text from my bank asking about a transaction which I did not approve.
I contacted the hotel along with Wyndham home office and got no response .

2026-04-26 • via Nuitee
R
Rolanda • couple • us
7
Pros:

Location

Cons:

Breakfast
Front desk worker
Running toliet

2026-04-26 • via Nuitee
L
LYDIA • solo_traveller • us
1
Very horrible stay! I will not return.
Cons:

The room wasn't cleaned before I arrived. The sheets and towels were dirty from the previous guest. The front desk staff was rude and not helpful. When I complained to him that the bed sheets were not clean, he told me to come to the front desk for clean sheets to change the bed myself. Very horrible stay! I will not return.

2026-04-25 • via Nuitee