Microtel Inn & Suites by Wyndham Gatlinburg

Hotels
•
Microtel Inns & Suites
6.3 (1844 reviews)
211 Historic Nature Trail , Gatlinburg , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Good location
Affordable pricing
Cons:
Poor cleanliness
Unhelpful service
Limited breakfast options

Categories

Cleanliness
4.63
Guests reported dirty sheets, blood on towels, and general cleanliness issues.
Service
6.6
Service was described as unhelpful, with complaints about staff's response to issues.
Location
9.14
Many reviews praised the excellent location close to attractions.
Room Quality
5.59
Rooms had issues like bad smells and appeared smaller than advertised.
Amenities
5.62
Amenities were basic; breakfast options were limited.
Value for Money
7.58
Guests felt the hotel offered decent value for its low price.
Food and Beverage
4.63
Breakfast options were poor and didn't meet expectations.
Overall Experience
6.6
Overall experience was mixed with positive remarks about location but serious complaints about cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:25

Property Description

Convenient Downtown Location
Located in the heart of Downtown Gatlinburg, Microtel Inn & Suites by Wyndham Gatlinburg offers comfortable accommodations just steps away from popular attractions like Gatlinburg Space Needle and the Gatlinburg Convention Center.

Modern Amenities
Each room is equipped with a TV and a private bathroom, with some units featuring a cozy seating area for relaxation. Stay connected with complimentary WiFi during your stay and enjoy the convenience of a 24-hour front desk for any assistance you may need.

Easy Access to Transportation
With the Gatlinburg Convention Center and Mc Ghee Tyson Airport in close proximity, traveling to and from the hotel is a breeze. Experience convenience and comfort at our hotel in Gatlinburg.

Book your stay at Microtel Inn & Suites by Wyndham Gatlinburg for a memorable experience in the heart of Gatlinburg!

Important information:

Guests must be 21 years of age or older to check in at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

6.3
Based on 1844 reviews
Cleanliness: 4.63
Service: 6.6
Location: 9.14
Room Quality: 5.59
Amenities: 5.62
Value for Money: 7.58
Food and Beverage: 4.63
Overall Experience: 6.6
M
MARVIN • family_with_children • us
10
Pros:

La ubicación del lugar

2026-03-04 • via Nuitee
T
Teresa • extended_group • us
10
Always great motel
Pros:

Everything was perfect great location

Cons:

Everything was perfect

2026-03-03 • via Nuitee
K
Kellie • family_with_children • us
8
Pros:

Close to downtown

2026-03-02 • via Nuitee
C
christopher • couple • us
6
served a purpose...unless refurbished and up graded , will not reserve again
Pros:

location ,view

Cons:

facility unkept needs refurbishing ....rooms not clean, amenities not stocked in room, rooms need upgrade

2026-03-02 • via Nuitee
H
Heather • couple • us
10
2026-03-02 • via Nuitee
M
Marlen • couple • us
7
Great stay
Pros:

Short walk to downtown

Cons:

Nothing

2026-03-02 • via Nuitee
K
Kevin • couple • us
8
2026-03-01 • via Nuitee
B
Brenda • family_with_children • us
10
2026-02-28 • via Nuitee
M
Megan • family_with_children • us
8
Pros:

Nice remodel!

2026-02-25 • via Nuitee
J
Jennifer • couple • us
1
Location is the only plus about this facility
Pros:

Location

Cons:

The carpet throughout the hotel is filthy. The hot water knob in the shower did not work, which tells me the tub was most and likely not properly cleaned with hot water prior to arrival. The no smoking policy is not enforced, multiple times the smell of cigarettes in the room and halls was so strong it would burn my nose. And the bed was not comfortable.

2026-02-23 • via Nuitee
C
Christina • family_with_children • us
10
Pros:

Location to everything we wanted to do.

2026-02-23 • via Nuitee
R
Roger • solo_traveller • us
10
Great
Pros:

Location

Cons:

Needs new carpet in the room and hall.

2026-02-22 • via Nuitee
D
David • solo_traveller • us
10
2026-02-13 • via Nuitee
K
Kimi • family_with_children • us
10
Pros:

The location from the main strip of where everything is is perfect. And the bed is so comfy. I really like this place and want to stay here every time I come.

2026-02-13 • via Nuitee
S
Salvador • family_with_children • us
1
Better of staying in your car!
Pros:

The location was the ONLY good thing.

Cons:

The place is smelly, old, disgusting rugs in the halls and rooms.
I slept in my clothes and couldn't shower from the nastiness.
The rooms are NOT completely clean before the next guest.
Cleaning staff cleaned the toilet in front of me with a guest towel and water, then cleaned the counters with the same towel. No cleaning supplies.
STAY AWAY, PAY MORE TO GET A DECENT PLACE!!!!!
GHETTO AF!!

2026-02-12 • via Nuitee
D
Debra • solo_traveller • us
1
Horrid
Pros:

The location

Cons:

The owner or manger was awful, tried to I recharge me and then the next morning, my soft top jeep had been broken into by a bear and I was requesting video of the parking lot overnight! Never even helped me out! I would suggest to never stay there and the breakfast was hideous!

2026-02-08 • via Nuitee
T
Tressa • couple • us
10
2026-02-08 • via Nuitee
J
Jenna • couple • us
10
We had a great stay we will definitely be back! Everything we wanted to see was in walkable distance
Pros:

The staff was very friendly and helpful and the location was super convenient. Everything we wanted to see was in walkable distance.

2026-01-31 • via Nuitee
T
Teresa • couple • us
10
Everything was perfect
Pros:

Location and really good staff!!

Cons:

Nothing, everything was perfect!!

2026-01-31 • via Nuitee
W
William • couple • us
10
2026-01-29 • via Nuitee