Sofitel Gold Coast Broadbeach

Hotels
Sofitel
8.4 (1867 reviews)
81 Surf Parade , Gold Coast , au

Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Uncomfortable beds
Cleanliness issues

Categories

Cleanliness
6.68
Bathroom had mildew / mould, dirty balcony, and not cleaned properly.
Service
9.65
Helpful and friendly staff.
Location
9.69
Perfect location close to various attractions.
Room Quality
7.64
Beds uncomfortable, and carpets needed cleaning.
Amenities
8.67
Good pool area, but some enhancements needed.
Value for Money
7.13
Overpriced for the quality of accommodation.
Food and Beverage
8.68
Breakfast was good, but could be improved.
Overall Experience
9.05
Mixed feelings overall, some positives but significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:18

Property Description

Luxurious Accommodation with Stunning Views

Contemporary Comforts: Indulge in luxury with individually controlled air conditioning, marble bathrooms, and private balconies in every room. Enjoy entertainment with LED Smart TVs, movie channels, and high-speed WiFi.

Premium Facilities: Relax by the heated outdoor pools, play a game of tennis, or keep up with your fitness routine at the onsite fitness centre. Dine at one of the two restaurants offering exquisite cuisine.

Prime Location: Explore chic cafés, bars, and shopping options nearby. With attractions like the Gold Coast Convention and Exhibition Centre, the Star Casino, and the Pacific Fair Shopping Centre within walking distance, there's always something exciting to do.

Book your stay at Sofitel Gold Coast Broadbeach for an unforgettable luxury experience.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.

A security bond of $100 per night is required (refundable upon departure).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OOL

Property Policies

  • Internet

    WiFi is available in the hotel rooms and costs AUD 24.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 25 per day.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 11 years old stay for AUD 80 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.4
Based on 1867 reviews
Cleanliness: 6.68
Service: 9.65
Location: 9.69
Room Quality: 7.64
Amenities: 8.67
Value for Money: 7.13
Food and Beverage: 8.68
Overall Experience: 9.05
R
rebecca family_with_children au
4
Pros:

Great location

Cons:

Large pool unheated
Bed pushed right up against balcony door
Old shower head
No bags in bins
No milk in fridge

2026-04-18 via Nuitee
E
Elaine couple au
9
Pros:

Friendly and professional staff and perfect location.

2026-04-18 via Nuitee
J
Jennifer couple au
9
Enjoyed our stay. Would book there again
Pros:

Central location, welcome at reception, room location

Cons:

The email we received prior to arrival had a link for valet parking. The link for public parking had been removed, leading us to believe that valet parking was the only option. Because of that we did book valet parking and while we were well served by it, valet parking was expensive. We would have taken the option to park ourselves if we thought that was available to us.

2026-04-17 via Nuitee
E
Eloise couple au
10
2026-04-17 via Nuitee
R
Rob solo_traveller gb
9
Superb part from the pillows.
Pros:

Excellent location near beach, bars, restaurants, tram.
Big pool area.

Cons:

The pillows were not too comfy.

2026-04-17 via Nuitee
K
Kirsty and Aaron couple nz
10
2026-04-17 via Nuitee
M
Musab solo_traveller au
1
2026-04-16 via Nuitee
family_with_children au
9
2026-04-16 via Nuitee
S
Stacey solo_traveller au
9
Pros:

Great central location to beach, shops and transport

2026-04-16 via Nuitee
E
Evon solo_traveller au
8
Pros:

Staff was wonderful
Location is fantastic

Cons:

Maybe another staff member at reception would be helpful to assist with check ins and check outs

2026-04-15 via Nuitee
N
Nadica couple mk
10
2026-04-15 via Nuitee
B
Benjamin couple au
9
Pros:

Great view, nice room design

Cons:

No mirrored wardrobes

2026-04-15 via Nuitee
G
Greg family_with_children au
10
Fantastic place to stay
Pros:

Everything location, staff, room

Cons:

Nothing

2026-04-13 via Nuitee
K
Kellie family_with_children au
8
Beautiful place to relax with everything close by
Pros:

The location was superb. So central. Valet staff were delightful. Beds were very comfortable.

Cons:

Bathroom was a little dated and in need of upgrade. A sauna would be great.

2026-04-13 via Nuitee
B
Brett couple au
10
Great location in Broadbeach
Pros:

Great central location. Room was lovely. Comfortable bedding

Cons:

Nil

2026-04-13 via Nuitee
V
Vanessa solo_traveller nz
10
Pros:

The service and staff were exceptional! Loved how central we were to Broadbeach and the beach. Lovely clean facilities and the pool area was a great place to relax.

Cons:

N/A

2026-04-12 via Nuitee
L
Lulu solo_traveller au
6
No more GC Sofitel
Pros:

Perfect location, nice view.

Cons:

Unfortunately old buildings without updated for a long time. Too noisy. The internal phone line is not clear, difficult to make a phone call.

2026-04-12 via Nuitee
A
Ana couple au
10
Absolutely amazing and will make this my go too
Pros:

Location was superb, staff were amazing and the room was lovely and clean

Cons:

Nothing everything was amazing

2026-04-12 via Nuitee
E
ENGEL couple au
10
Sylvia Engel BONEY M and 60th Stay
Pros:

Manager went above and beyond to make my stay on my own very comfortable with a fabulous Welcome Sylvia Complimentary bottle of Bubbly and mini Birthday Cake as I was celebrating my belated 60th.
I also thoroughly enjoyed speaking several different languages with staff members.
I'll be back again soon 🙏🏻

Cons:

VERY EXPENSIVE @ $440 for 1 NIGHT ONLY.... Plus Hotel rooms still the same from my stay 13 YEARS ago... needs upgrade to NON slip Tiles in bathroom as I fell/slipped twice.

2026-04-11 via Nuitee
R
Roslyn couple au
8
Perfect night away
Pros:

Staff were amazing

2026-04-10 via Nuitee