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Facilities
Property facilities
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Health or beauty spa nearby
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Currency exchange
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Non-smoking throughout
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Allergy-free room
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Kid meals
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Paid WiFi
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Outdoor furniture
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Coffee Shop on site
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Golfing on site
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Tennis lessons on site
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Self parking (surcharge)
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Exercise/lap pool
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Covered parking
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Garage
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Health or beauty spa nearby
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Swimming nearby
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Luxurious Accommodation with Stunning Views
Contemporary Comforts: Indulge in luxury with individually controlled air conditioning, marble bathrooms, and private balconies in every room. Enjoy entertainment with LED Smart TVs, movie channels, and high-speed WiFi.
Premium Facilities: Relax by the heated outdoor pools, play a game of tennis, or keep up with your fitness routine at the onsite fitness centre. Dine at one of the two restaurants offering exquisite cuisine.
Prime Location: Explore chic cafés, bars, and shopping options nearby. With attractions like the Gold Coast Convention and Exhibition Centre, the Star Casino, and the Pacific Fair Shopping Centre within walking distance, there's always something exciting to do.
Book your stay at Sofitel Gold Coast Broadbeach for an unforgettable luxury experience.
Please note, there is a 1.4% credit card surcharge when using a credit card.
A security bond of $100 per night is required (refundable upon departure).
Property Policies
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Internet
WiFi is available in the hotel rooms and costs AUD 24.95 per 24 hours.
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Parking
Private parking is possible on site (reservation is not needed) and costs AUD 25 per day.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
Children up to and including 11 years old stay for AUD 80 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Pets
Pets are not allowed.
Location
Guest Reviews
Room was spacious and clean
Nice outdoor area and pools
Swimming pools are not children or people with disabilities friendly
The steps are way to big
And whilst steps are better in higher pool
Too high for kids and non swimmers
Wonderful facilities esp the pool breakfast was the best!
NA
Location
The very late check in
I had checked in my bags at 10.30 am but my room wasn’t available until 3.30 pm
Although I notice other people had checked in later and their rooms were available at 1.30 pm and at 2 pm
There was no complimentary biscuits to have with my coffee or tea
There was no bathrobes in my room
Although other people at the pool had bathrobes
The spa’s hand rail was wobbly
Plus the steps entering into spa were narrow
The water stand at the pool
The water was warm
It would have been nice if it was chilled
Nothing we had to vacate our apartment for the night unable to pack even a toothbrush the staff were amazing
Vicinity to restaurants and beach
Close to everything especially the beach and shopping centre at next door. Room was service by the HK everyday.
Big shoutout to the GM of the hotel Matt who came in the clutch time! Thank you for making our stay memorable.
The front desk staff member who checked us in on Monday morning, 2/2/26, was dishonest and extremely unprofessional. Fortunately, we met Matt the GM of the hotel, who was able to resolve the issue.
The hotel itself is still worthy of a 5-star rating in my opinion. The lobby is large and airy within a large void, concierge is attentive, and various function rooms are available on the lower floors. Our room was large and well-furnished and the larger than average bathroom, despite showing its age (the hotel is 30yo), is still perfectly functional. Breakfast in the restaurant on Level 3 is par for the course, with comprehensive offerings but not outstanding. What was welcome though is that barista coffee did not attract an extra surcharge, unlike other establishments we have stayed at.
Location is perfect.
Our only grievance is with the pools. The main pool is only 1.2m deep. Staff say that it is 'kid friendly' but that's a cop out. The access into the pool is via two large steps, at least 0.5m each, which makes it very difficult for adults with mobility issues to enter and exit. And once in the pool, you have to squat to enjoy the feeling of the water up to your neck. Surrounding the pool is a timber deck which becomes slippery, and there is nowhere near enough shade for people enjoying the loungers. The other (smaller) pool, located adjacent, does have many small steps into it, but the pool itself is 2.2m deep and there is no facility for poor swimmers to hang onto any ledging, nor is there any seating ledge in the pool. It is unfriendly.
This is a great hotel in a perfect location if your priority does not include using the pools. Four stars instead of five because of that.
Don't expect this to be a Sofitel. At best it's a basic mercure level offering. Not even novotel level.
No lounge, gym is the size of 3 beds, bathroom amenities reduced fr9m Sofitel standards, beds are crap.
Rooms not updated, but even worse were never to sofitel standard.
Everything is crumbling. Bathrooms have holes, broken tiles etc... Breakfast buffet not to Sofitel standards.
Book the novotel instead. Cheaper and possibly better.
The pool was excellent with my 4 year old son
Just pricing, maybe the time of year but I think was a little expensive
Location. Room.
The staff did all they could to get us into our room early. The room was modern spacious and comfortable.
The air-conditioning didn't stay on.
The location is really good and has many shops and restaurants around. Tram station is 5 mins walk
The building is super old and not maintained. The room was full of dust on carpet when we came and we had to get it fully vacuumed again. The bathroom and toilet were super old and the view from the room wasn’t what was showing initially in pictures. We didn’t feel like the hotel was upto standards for a 5 star hotels. Can book better value elsewhere.
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