Comfort Inn & Suites Jasper Hwy 78 West

Hotels
•
Comfort
7.5 (233 reviews)
202 Oakhill Road , Jasper , US
+1 205-544-2452

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful and accommodating staff (named staff praised)
Great, convenient location
Breakfast generally good and well stocked
Comfortable beds reported by some guests
Clean/tidy rooms noted by several guests
Good value for many travelers
Cons:
Significant cleanliness issues: stained fixtures, peeling wallpaper, reported mold and a confirmed bed-bug incident
Old, worn and outdated furnishings (worn tubs, uncomfortable foldout couch)
Some rooms smelled bad
Maintenance and cosmetic issues (rust, peeling wallpaper, things not working)
Limited housekeeping frequency and occasional amenity outages (ice machine down)
Deposit/key card hassles reported by guests

Categories

Cleanliness
4
Multiple reports of dirty or stained tubs and fixtures, peeling wallpaper, mold in one room, smells and a confirmed bed bug incident — cleanliness is a clear negative.
Service
9.5
Staff repeatedly described as friendly, helpful and accommodating (named staff: Chris, Tristan, KLyons); staff actions often improved guests' stays.
Location
9.5
Several guests call the location great and convenient for their needs.
Room Quality
4
Rooms and furnishings are frequently described as old, worn or outdated (worn tubs, peeling wallpaper, uncomfortable/outdated foldout couches, smells).
Amenities
7
Breakfast is generally well stocked and positive, but amenities have issues (ice machine down, limited housekeeping frequency, some rust/worn items) and could use updating.
Value for Money
9
Several guests call it great value and good price for their stay, though deposit policy and maintenance issues reduced perceived value for some.
Food and Beverage
9
Breakfast repeatedly praised and staff serving breakfast received strong positive mention.
Overall Experience
8
Mixed overall: many guests enjoyed friendly staff, location and breakfast, but serious cleanliness and room-quality issues (including a bed-bug report for one stay) negatively impacted some visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Explore the Outdoors
Located just 12 miles from the National Wild and Scenic River in the William B. Bankhead National Forest, our hotel is the perfect base for outdoor adventures.

Convenient Amenities
Enjoy free Wi-Fi, a daily hot breakfast, an outdoor pool, and in-room amenities like a small refrigerator, microwave, and cable TV. Coffee-making facilities are also provided for your convenience.

Additional Features
Make use of our fitness centre, business centre, and barbecue facilities during your stay. We also offer an on-site launderette, free parking, and easy access to nearby attractions like the Alabama Mining Museum and Cobb Movies 4 cinemas.

Book your stay at Comfort Inn & Suites Jasper for a comfortable and convenient experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHM

Location

Property Accessibility

Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.5
Based on 233 reviews
Cleanliness: 4
Service: 9.5
Location: 9.5
Room Quality: 4
Amenities: 7
Value for Money: 9
Food and Beverage: 9
Overall Experience: 8
C
Cox • family_with_children • us
7
Pros:

Great location. Quiet

Cons:

Building and furnishings are very old, ceiling outside my room was covered with plastic.. Tub was worn , enamel was completely gone.

2026-10-26 • via Nuitee
R
REXANNA • solo_traveller • us
1
Cons:

Bed. Room smelled bad.

2026-10-08 • via Nuitee
K
Kelly • solo_traveller • us
6
Pros:

My room was somewhat clean except dirty walls, tub and fixtures old and stained. A bit ran down could use some TLC.

2026-09-11 • via Nuitee
B
Barbara • family_with_children • us
8
Comfortable
Pros:

Very comfortable. Great location for where we needed to be.

Cons:

There were things that did not work, but staff was very accommodating in fixing the issues

2026-08-25 • via Nuitee
V
Valorie • couple • us
7
Overall our stay was wonderful!
Pros:

Breakfast was good. Chris, our cook, server, waitress, was awesome! She was very friendly and sweet! Between her and Tristan, because of them, our stay was wonderful!

Cons:

Tristan informed us that the property was up for a remodel and I agree, our visit would have been exceptional if all the little things were fixed. Little things such as, peeling wall paper, rust on ironing board and clothes hanging rack and above bathroom door. These may be considered cosmetic things, but "little things" add up!

2026-08-05 • via Nuitee
S
Shelly • family_with_children • us
10
2026-08-03 • via Nuitee
C
Carissa • family_with_children • us
7
2026-08-02 • via Nuitee
T
Tommy • family_with_children • us
8
Very comfortable bed!! It was clean!
Pros:

Friendliness and helpfulness of staff

Cons:

Run down. Needs updating

2026-07-23 • via Nuitee
G
Glenn • solo_traveller • us
9
2026-07-15 • via Nuitee
A
Ana • solo_traveller • us
4
2026-07-01 • via Nuitee
H
Hagy • solo_traveller • us
9
Pros:

Nice breakfast

Cons:

Shower water did not drain properly

2026-06-16 • via Nuitee
J
Joshua • solo_traveller • us
7
2026-06-15 • via Nuitee
S
Sherry • extended_group • us
4
It was ok for a last min have to wouldn’t stay again .
Pros:

It was beautiful walking in . KLyons I believe is her name was the best guest service girl ever she’s truly a sweetheart ! She made sure my kids had cookies and helped us with ice since the machine was down . A

Cons:

The rooms were clean and tidy the younger cleaning girl was super sweet . Only issue is $150 deposit because we live in Sumiton 20 min from the hotel should had said I’m
From TN we stayed due to getting a new home placed . They key cards had to be reset nightly that was annoying . They also only clean rooms 2 days a week so do t stay -tue-sat like us .

2026-06-15 • via Nuitee
M
Mitchell • family_with_children • us
1
Travelers beware as we got Bed Bug bites…
Pros:

Location and staff. Breakfast was what you’d expect but well stocked on items.

Cons:

Bed Bugs!! We had problems with our first room as the “foldout” couch was blocked in by a tall wardrobe cabinet. Moved us to another room where furniture has to be moved around to use the couch. One sheet to cover mattress and a thin blanket was all we got no standard sheet or extra blankets. Nothing offered.
Foldout was definitely uncomfortable and outdated. Couch and cushions were disgusting and dirty.
Next day on road home myself and another traveler noticed the bites. Myself around head, face, and neck. Others had bites on their legs, arms, and neck as well.
Contacted hotel next morning and booking. Was told 24 hours for response by Booking. Hotel person stated manager would call me with 24 hour period as well. No one followed up. I reached back out to Booking 72 hours later and told same 24 hour response from cust rep. Still nothing.
Horrible experience overall but fortunately we didn’t take any luggage in to have any bugs travel home with us.

2026-06-13 • via Nuitee
J
Joel • family_with_children • us
10
2026-05-28 • via Nuitee
S
Sherri • couple • us
10
Very nice hotel & staff
Pros:

Clean and convenient

Cons:

Nothing

2026-05-18 • via Nuitee
J
Jill • extended_group • us
10
We had a great stay and have been there before and will definitely stay again
Pros:

It’s very clean! Great value, and the staff is always so friendly

2026-05-09 • via Nuitee
K
keys • solo_traveller • us
4
Pros:

Frindly and accommodating staff

Cons:

First room had a severe mold problem second room better, but smelled like a gymnasium and had a wornout couch

2026-05-09 • via Nuitee
G
Gary • couple • us
10
Terrific staff, exceptionally clean and comfortable, and one of the quietest places we have stayed.
Pros:

Everything was as close to perfect as they could be, even far surpassing our expectations.

2026-04-23 • via Nuitee
G
Gene G • solo_traveller • us
10
Pros:

Great location, staff ,rooms all great 👍

2026-04-22 • via Nuitee